In summary, If I could give zero stars I would. Th...

In summary, If I could give zero stars I would. They charge $10 to "set up" service, and a $200 deposit. You literally have to pay them $10 to become their customer. Tell me that PG&E does this.

They never told me about a $10 "set up" fee when I transferred my apartment's utility account into my name. I was told about the $200 deposit which I thought was extra but I told myself at least it's refundable. So I set up my online account to pay the $200 deposit. To my surprise, I see $210 as my balance. I call and ask why this is more than what I can see on the paper copy of my bill, and the electronic version online. It is at that moment, this rep tells me about the "set up" fee. I did not request that MID turn on any electricity for me, I merely moved into an apartment that already had the electricity turned on. I asked the customer service rep if she could send me an updated invoice that reflects this $10 charge for a "set up" fee and she could not. She could only tell me that this charge will show up on my NEXT bill, even though it is showing that I owe $210 by the first billing cycle, on my online account and over the automated phone service.