Worst experience ever.

Worst experience ever.
2 Days before I purchase a house, I call and request to transfer service on closing day to my house, they tell me they cannot because there is an outstanding balance on the account.
Morning after closing & getting keys to the house, I call, with documentation to prove I have purchased the house, they inform me, the electricity is being shut off today and there is nothing I can do to keep it on.
therefore in the middle of winter, I am going to be without electricity for heat or lights.

I'm frustrated and discouraged, and all they said was, "Well there's nothing we can do about it."