Just moved in over the weekend; it's Tuesday morni...

Just moved in over the weekend; it's Tuesday morning. They turned off my electricity without even a notice, no apparent grace period. I called them to get it back on and the rep was rude and said they had no way of knowing anyone lived here. I told her that's why you provide a notice. The water company provided a notice and they don't know anymore than her company does. It's not her fault but she's rude and she's not going to escalate my complaint either. She asked me when I want the power turned back on and I told her today. She said it's $10 if I have it turned back on tomorrow but $35 if it's today. I just told her I'm living here so of course I need electricity. The second I hung up the phone it got turned back on, so it's not like someone actually had to come back out! What a freaking scam!!