Modern Toyota Reviews

I brought my car to get repaired. I was checked in quickly and my car was worked on immediately. It was all fixed in 45 minutes. Their customer service is amazing!

Love the new place, the old place the service people came right to your car, well after sitting there a while I got out and ask if anyone was going to help me. Starting off wrong but inside everyone was nice . thanks it was in service dept

When I have my car serviced here what makes the wait tolerable is the awesome Concierge service provided by Modern. They make sure you have a beverage if needed along with making sure your shuttle is setup for you if you re not waiting. Thanks for making the wait a little more comfortable.

Exceptional customer service and services! From buying a car to servicing it, it is well worth the extra drive to beat going to Rice Toyota and I am from Greensboro, so that speaks volumes! Modern Toyota for the big win.

I have been doing business with Modern Toyota for 15 years. However, this did not seem to matter at all due to the unacceptably poor service received yesterday. I had an appointment at 4:30 for an oil change and tire rotation, something I have been going there for years to handle. I was directed to pull into the garage area. I sat in my car for 15 minutes before anyone came to check me in. I was finally checked in and shown to the waiting area, as I always wait for my car to be serviced, because it has never taken longer than an hour in the past. This time,however, I was there a total of 2 hours and 20 minutes before my car was finished. Again, this was only for an oil change and tire rotation! This was completely unacceptable to me, and I certainly did not feel like a valued customer. I have much better things to do with my time than with for 2 hours and 20 minutes for an oil change!. I will not be coming back in the future for either service to my car, or to purchase a new vehicle, nor would I recommend any family and friend to use Modern Toyota. Modern Toyota has just lost a loyal customer of 15 years.

This is my fifth new car purchase five years and this has by far been the best experience I have ever had with a dealership. Zero haggling (you heard it right) they gave me more for my trade and the price tag on the new car was less than what I was hoping to pay. I was in total shock! They really seemed like they cared and I believe from first contact with my sales rep Dan Perry to walking out the door in my new car took 3 hours (and most of that was me trying to get them documents the lien holder required). Dan Perry was very professional and not pushy at all. I really feel like he listened to what I wanted. I will purchase another Toyota and it will be at Modern Toyota.

Concierge is so friendly!! They were pleasant greeting us upon arrival. The facility is updated, and very clean. 4 stars because we were considering a new lease but were not approached by any sales representatives!

This was our first purchase from Modern. We have looked at Modern in the past, but always had a bad experience. We had only intended on test driving the car we liked and going somewhere else to buy, but due to the salesman(Lewis Hall) not being pushy, and very much likeable, and only having to negotiate once ( which is a record for my husband), we bought!!! We have a very different outlook now about Modern Toyota!!!

Richard was extremely helpful in the service center when I brought my car in with a concern. Thanks again!

Lier !! They called me like everyday and One of the girl in phone told me she can give me 2018 Toyota Camry for $ 19,000 out of door and called me Winston Salem! When i reached there manager/sales person told me $ 21,000 Waste of my gas and time from burlington to winston!! Rice toyota is better than this

Excellent customer service. Their drive is like their cars; for the longevity of the car buying experience

Great used car buying experience! Charlie Simpson was our sales guy and he did an excellent job helping us get the vehicle we wanted.

Picked up my brother's truck after he left it the evening prior for routine service (oil change, tires, 60k service, inspection). Arrived an hour after the agreed time the truck was to be ready, ended up waiting an additional two hours. Person checking me out at the end was apologetic about it, but I can't imagine the absurdity of taking a vehicle here regularly.

I love you guys you're special warking from heart passion of service highly recommend to everyone I know U R Unique.

No use getting an appointment for just an oil change! I was early for the time they gave me. 2 hours and still waiting!

Everything went well except your technician failed to reset the maintenance required telltale.

I have been taking my car to Modern Toyota for service for close to 2 years now and have always received excellent service. Modern employees are so nice!

Can't speak for the service dept or body shop, as I only dealt with sales. Very unprofessional and sub par service. If you have another Toyota dealership within an hours drive, I'd reccomend you start there.

After renting a car from Moderns rental service, they gave me additional charges. When I received the vehicle, it obtained license plates and the previous renters name and paperwork along with not spotless as they expect it to be returned. I kept the plate in the car and returned it as I returned the vehicle.
After I returned it, they tried to charge me a additional $400 fee. As I tried to call there management, Jim Butler refuses to return any calls. When I went to dealership to speak to him Rick ( Manager ) was helpful as to relaying my information to Jim and he assured me that Jim would call me as soon as possible, but I still got no call.
They clearly gave me a unclean car but they charge me for there failure. I used to respect Modern until there poor leadership and bad business.
Jim, I m still be waiting for your call?

Fast friendly no hassle employees. Waiting area is very comfortable. Our service employees David is the best.

New facility is wonderful. Excellent service with Friendly staff.

Very nice sale people here they make sure too answer all your questions

As always, clean and friendly, service is excellent.

My family has been with Modern for a long time. So, when it came time to buy my own car I knew exactly where to go! Worked with Gopal Chandarana at Modern who provided great service and an overall great experience. Thanks!

Love Modern TOYOTA. Everyone is so friendly and helpful. Dwayne is the best! Tim is the best chauffeur. Easy to talk to and an excellent driver. Nancy sold us our first TOYOTA and we ve been friends ever since. And the Concierge lady is a hoot! We love everyone here and wouldn t even consider going anywhere else. Oh yeah, and we love Courtney very much! She is great! Thank you Modern!

There was a girl who works there in the service lane, She got in my face when I pulled up obviously on somthing, Then after I was helped by a service writer she got in my car and drove off after almost hitting the wall and other cars. If the person in charge didn t know he must be blind. I have a concern for my car and the people who work there. Will not be back

We were on our way to Knoxville, TN from Durham, NC when our check engine light came on while on I-40. Google directed us here, since it was the closest dealership.

I have been pleasantly surprised by our visit. Our service adviser has kept us apprised of our situation. The waiting area provided us with lunch and snacks. And the shuttle driver regularly comes in to ask if anyone needs a ride. Everyone has been very friendly and empathetic.

If we lived in the area, we'd definitely come back!

Once again we had a great experience renting from Modern Toyota Rentals. Took a 2019 Rav 4 to Gatlinburg and back. Needed a bit more space than my Accord offers. Staff was friendly and helpful. All around, in my experience, their prices, service and value are better than the chain rental companies. I want to do business with a local company! Thanks Modern Toyota Rental!

Generally good service, with helpful service advisors. Biggest negative: I was sent a text asking about service quality. My main complaint: I DON'T LIKE TO BE TEXTED ABOUT ROUTINE BUSINESS MATTERS SUCH AS SURVEYS ABOUT SERVICE QUALITY.
To me, texting is for friends, family, and emergencies. Please stop texting me. Thanks!

This dealership has their act together! They have a very friendly sales staff and excellent service department.

This service I got was great and helpful I would use them again

Good selection of autos. Place is going to be excellent when building is done.

Everyone is always very nice. I feel like I am treated fairly with the service department.

It was the perfect service appointment. I was early, 15 minutes, and they staff addressed me by name, which to me says they were well aware of where they were in their day. I put my keys in the cup holder, and headed to the comfort of the Lounge. Checked out the cars on the floor, watched a few minutes of what was on TV, and looked through a catalogue that was there, and in no time the young lady came to get me. I arrived at 315, and was at home in Mocksville by 4. And it was FREE. It does not get any better.

Donald Robertson is the best salesperson ever. He is extremely knowledgeable and patient. In no way did I ever feel pressured. My mom and I were so impressed with the experience, we both bought cars on the same day! This was after we had just left another dealership down the road. The facilities are nice and the free Cokes are much appreciated. If you are in the market for a car, go see Donald and you won t be disappointed!

Took a RAV4 there to find out why the electronic aids I'm not sure if it is the abs or traction control but the vehicle likes to hit the brakes hard in a curve on dry pavement for no reason. The technician that I talked to said nothing is wrong with those systems but from my experience being in that vehicle when it goes into retard mode I know something is wrong. One day the oil fill cap came loose and I could hear excessive amount of blowby in the engine which slightly scared me because I have never heard that much blowby from any other vehicle. So I asked the technician about the excessive blowby and the technician refused to answer but he dodged my question by responding with you should not take the oil cap off while the vehicle is running. I have read many complaints about Toyotas having electronic aids problems where the vehicle would brake for no reason and excessive blowby Because the engine was not engineered correctly

This was my first time buying a Toyota car and my experience was nothing but amazing. My salesman was Donald Robertson and he was awesome! He made me very comfortable and I could tell he knew exactly what he was doing! Very good experience!!!

Modern Toyota service has yet to let me down when I need them!

This recent purchase is our 7th car we have purchased from Andrew Robinson with Modern Toyota. We have purchased 3 cars for our kids and just turned in a 2015 Rav for a 2016 4runner. We were not planning on that but have always wanted a 4runner and Andrew is such a great salesman! He is the only sales person we use at Toyota . We always recommend him Because he is friendly knowledgable about Toyota and doesnt pressure you to buy!!! He is the best! We will probably be back in a couple years for our 8th car!!! Love the 4Runner!!!!

Ben/Bev McDonald

Service department- scheduled oil change, took over 90 minutes waiting. Nice waiting area, but seemed to be extremely long wait, especially with kids in tow.

From start to finish it was a pleasure working with the people at Modern. We chose this dealership because of it's excellent customer reviews. Once contacted by Michael Lane about the RAV 4 I was looking at, I knew immediately after talking with him, I would want to do business with this dealership. He did the leg work for me and we found what I was looking for. My sales person was Marcy who was very knowledgable, engaged with us as buyers and worked hard for us getting the best deal we could get on this car. I would absolutely do business with Modern Toyota again! I've had this car since Saturday and have fallen in love with it! Thanks again to Modern Toyota for the amazing service! We will be back when it's time to replace a vehicle!

Loved coming here. Great professionalism and very nice people, I actually ended up getting my car from here!

Unfortunately you can't give 0 stars. Downright horrible place to deal with, service and sales. Had a car still under warranty and was made to pay 1500+ for a faulty lock that was no more that a year old, along with being told it will be 200+ for my car to just be looked at. Do not buy a car from here.

Proud owner of a 2014 Toyota Tundra
By far the best experience buying a new car.
The people are great my salesman jose was a big help answered all my questions went the extra mile to make sure i was satisfied with my purchase. I will definitely be coming back to do business again with modern Toyota

I am the proud owner of a new 2016 Camry. I just would like to say that my experience with this company was amazing. My salesman MO was AWESOME. He made me feel very welcome and comfortable with my first automobile purchased. He gave me detailed tutorials on how to operate my vehicle and he made me feel like I was a good friend instead of another sale for the day. I really recommend anyone who wants a new Toyota to purchase to deal with this company. And please request MO as your salesman.

I have been here for over 2 hours and no one has come talk to me. Even had an appointment. All they are supposed to do is oil change and tire rotation. And they are trying to tell me this is normal. I have been here and modern Toyota in Greensboro without an appointment and have been done and gone faster. Ridiculous!

Chad Gordon and the rest of the team at Modern Toyota took great care of us! I was initially hesitant to drive from Raleigh to make the purchase but everything went extremely smooth. Thank you, my wife loves her new 4Runner. We'll enjoy it for many years to come.

My wife and I absolutely love dealing with the staff at Modern Toyota. They are a very knowledgeable, friendly and helpful group of people. They definitely go the extra mile to try to get you the best deal out there. Due to our dealings with them we've brought several of our friends and family to the folks at Modern who have also ended up getting a vehicle from them. We're all a big happy Modern Toyota family :)

We've worked with both Nancy Smith and Kenny Waters and both are great!!! I highly recommend dealing with them when looking to purchase a new vehicle at Modern Toyota!

Awesome Dealership! Great sales Department and an Amazing Service Department!

Service quantity here has declined at this location I am sorry to say.

I was in and out within three hours with a lease on a brand new 2020 Corolla on a Saturday. Martin was down to earth, helpful, knowledgable, and not overbearing or hard to work with whatsoever. He got the numbers to what would work for everyone painlessly and effectively, and took great care of me all the while (making sure I was comfortable and happy during my visit.) I love my new car, and would recommend Modern Toyota in Winston Salem to anyone. You will find an excellent team, incredible customer service, a huge and affordable selection, and amazing overall shopping experience at Modern Toyota, guaranteed. Thanks to everyone there that helped me get my Corolla!

This car dealer is great they have a excellent customer service. also they have very good prices

We bought a car this weekend at Modern Toyota and did not experience anything that you would expect from a car dealership (sorry). We have a terrific experience. Our sales representative (Alexandra Rice) was extremely professional and expedited our internet purchase thoroughly and efficiently. And the price was right using our Costco Buying Program.

I received quality service and excellent customer service experience. The technicians are thorough in their explanations of the services provided.

I just purchased a new 2020 Highlander Platinum and had a wonderful experience at Modern Toyota. Nancy is the best sales rep I have ever encountered. She is extremely knowledgeable, went above and beyond answering all our questions, and was patient through it all. I would highly recommend her!

Just bought a 2013 Prius and I couldn't be happier with my experience. I had visited about 5 months previously just to get an idea about the Prius brand and met Terri Roberts who was so helpful and knowledgable that I made sure to return to her when it came time to purchase a new car. Terri was straight forward understanding and experienced which made for a stress free, no pressure excellent experience. I would highly recommend Modern Toyota and Terri Roberts to anyone.

All around good experience. Highly recommend Modern Toyota. Couldn't ask for any place to treat you any better.

I had an appointment for 11:15 for an oil change and I arrived on time. I didn't leave until after 1:20. Fortunately no one attempted to tell me I needed additional services unnecessarily.

I bought a ram truck back in June. Had a great experience here,My salesman was straightforward and gave me a fair price on My trade in And a great price on the ramThank you Daniel

I was out of town on business trip when the battery in my key fob died. They were very nice.

Fabulous dealership, excellent customer service! Moved from Texas and started going to this dealership and I am thrilled at how they treat their customers, AND have a gorgeous new building in back!

Absolutely stellar customer service from Gini and Tyler; the Unstoppable Service Team Members. Yet Again. Flawless. Between the two of them, I am treated with kindness, humor, wisdom and respect. I used to loathe coming to this Service Department and dealing with the meat-heads and ham-bones I encountered as Service Advisors. Now, I wouldn't go anywhere else. I plan my service visits around their days off. Gold Star.

I liked how the salesman was helpful and the finance agent was very nice and made this a pleasant experience. Only disappointment was the 150 point inspection for the certified Toyota option. They missed that the mirror turn signal was not working and the latch for the rear pick-up bed window fell off. I paid 750.00 extra to have the vehicle certified.

My appt. was at 9:30 am and I got there a little early. I was told they were behind and I said no problem, I'm not in any hurry. They serviced my car so quick I didn't finish drinking my coffee. lol Great service, now that's what I'm talking about! !!!

It was prompted and the service guy was a
Pleasure to work with. Look forward to visiting your facility again.

With the help of George Kortesis I purchased a 2019 Camry two weeks ago. I had a wonderful experience and love my new purchase. George was very knowledgeable about the vehicle and made the purchase as painless as possible. He has also followed up with me since the sale which I think says alot in it self. Awesome customer service! Thanks!

The service center is great from start to finish. Alway curtious and answers any questions you may have. Friendly and knowledgeable.

Sales: Shaun Elliott is very professionable and knowledgeable in his field of expertise. There wasn't a question that I ask that he could not answer. He make the transaction as smooth as possible.

Finiance: Daniel Worked hard to find a better rate and made the transaction go thru as easy as pie. I enjoyed that he ask me the type of music I liked and played it while doing paperwork( calmed the nerves).

I appreciate all the staff at Modern Toyota for their friendly and professional manners.

Thank you all,

Tracy Whitaker

Took my Prius in for a standard tune-up. Ran perfectly going in, paid almost $700 for the tune-up, which is ridiculous in the first place, but to add to the frustration by the time it got home it could barely run. Had it towed back to make sure they put everything back together properly. And they got back to me with an estimate of over 3k to fix the problem. I won t slander their name by calling them con artist, even though it is probable, but if they are not cons, then they are awful at their job, and not honorable enough to own up to their mistakes.
Either way, I will not trust them with my car again and neither should you.

They also offer rewards for reviews, so pay attention to details.

Comfortable and clean waiting area, friendly service, and kept us informed.

Ryan Bumpass found the exact vehicle I was looking for and worked hard to put this deal together so that I was satisfied that my trade was valued fairly and the new car was priced correctly. He was very helpful and answered all of my questions promptly and went out of his way to keep me informed. He even arranged for the vehicle to be delivered to our home in Mocksville for which we were very grateful. I highly recommend Modern Toyota and Ryan for your next car purchase.

Modern Toyota rocks!! They give the best service. I got an oil change and a tire rotation. Ray is my service advisor and he does a great job. Thank you Ray.

Very easy to deal with. I bought a used car from them and the first price they gave me was well under what I researched I should be paying and they gave me 1K more than the trade in value on my car. No haggling, easy purchase/trade. I definitely would recommend trying them out. Ask for Charlie!

I just bought my 3rd new car from modern in 3 years. I just traded in my 2012 Tacoma in for a 2014 sport. As luck would have it, as we were still in the lot I could not see the fence in front of me from over the hood and hit it. I scuffed and slightly dented the bumper. Marcy my sales person, and Daniel the finance guy came right out and jumped right on it. Daniel had it cleaned up with 15 mins except for the dent obviously.

I left feeling terrible about denting a brand new truck. They called me before I was a mile away and told me to bring it back in the morning and they would see if it can be fixed. They gave me a rental for free and by the afternoon I was told they were replacing the bumper.

Words cannot express the thoughtfulness and professional customer service Marcie, Daniel and the modern team provided me. They did not have to do that and I am so impressed. I am a client for life!!!!!!!!!!!!!!!!!!!!!

THANK YOU,

John Dunn

Modern Toyota is a Gold Standard on how a business should conduct itself. The facilities are clean and accommodating. The staff is extremely curteous and thorough when going over the work done. The actual service itself is very reliable.

My husband & I recently made our third vehicle purchase from Modern Toyota in Winston-Salem. Gopal Chandarana has been our sales associate and we would highly recommend him for your auto needs. He is very experienced and knowledgeable and makes you feel like he has your best interest in hand. We appreciate the fact that he is not pushy and helps us make informed decisions about the vehicles we re comparing. Thanks to Gopal we feel we were given a very fair price for our trade-in and appreciate the time he spent with us. Thanks Gopal!

By far the most enjoyable experience I ve had buying a vehicle! We were able to work out most of the deal remotely, making us feel comfortable driving 5 hours to make the purchase. We will definitely be a repeat customer from Modern Toyota.

They are always so nice. I came in to get my tire pressure checked and they offered to go ahead and do my inspection. And they do a complimentary car wash. Who can say "no" to that?

Andrew Robinson made buying a pleasure--courteous, professional and very knowledgeable! He spent a lot of time with me to be sure I understood all of the features on my car. No pressure, just good business. If you're in the market for a new or used vehicle, go see Andrew at Modern Toyota!

Great and friendly staff, I highly recommend Ryan Bumpass as a sales person. I will suggest Modern Toyota to anyone in the market for a car.

The service is always quick and they are very polite. The service department is very informative as they are working on our vehicle. Keeping us aware of anything that needs to be addressed. This is my favorite Toyota dealership in the Piedmont area. I highly recommend them.

Most definitely the best experience I've had at a car dealership! Every single staff member was great. Not once did I ever feel pressured to make a purchase! I will absolutely use this company again in the future. Mo was an awesome salesman and his manager Yates was just as awesome.

Rene does an amazing job. He communicates well with me and is very professional. I would definitely refer someone to him if they needed service. I trust that my vehicle is getting the service that it needs because I am dealing with Rene. Thank you