I have been doing business with Modern Toyota for ...

I have been doing business with Modern Toyota for 15 years. However, this did not seem to matter at all due to the unacceptably poor service received yesterday. I had an appointment at 4:30 for an oil change and tire rotation, something I have been going there for years to handle. I was directed to pull into the garage area. I sat in my car for 15 minutes before anyone came to check me in. I was finally checked in and shown to the waiting area, as I always wait for my car to be serviced, because it has never taken longer than an hour in the past. This time,however, I was there a total of 2 hours and 20 minutes before my car was finished. Again, this was only for an oil change and tire rotation! This was completely unacceptable to me, and I certainly did not feel like a valued customer. I have much better things to do with my time than with for 2 hours and 20 minutes for an oil change!. I will not be coming back in the future for either service to my car, or to purchase a new vehicle, nor would I recommend any family and friend to use Modern Toyota. Modern Toyota has just lost a loyal customer of 15 years.