john dunn Review of Modern Toyota
I just bought my 3rd new car from modern in 3 year...
I just bought my 3rd new car from modern in 3 years. I just traded in my 2012 Tacoma in for a 2014 sport. As luck would have it, as we were still in the lot I could not see the fence in front of me from over the hood and hit it. I scuffed and slightly dented the bumper. Marcy my sales person, and Daniel the finance guy came right out and jumped right on it. Daniel had it cleaned up with 15 mins except for the dent obviously.
I left feeling terrible about denting a brand new truck. They called me before I was a mile away and told me to bring it back in the morning and they would see if it can be fixed. They gave me a rental for free and by the afternoon I was told they were replacing the bumper.
Words cannot express the thoughtfulness and professional customer service Marcie, Daniel and the modern team provided me. They did not have to do that and I am so impressed. I am a client for life!!!!!!!!!!!!!!!!!!!!!
THANK YOU,
John Dunn

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