After a very slow service doubled with poor communication, emails and phone calls not returned. Things finally turned a corner when Mandy Johnson took up the case. She was very professional. Excellent customer service and communication. I can't praise her enough. Keeping me updated at every stage of the process and finally negotiating an acceptable compensation. Many thanks and highly recommended.
Mandy Johnson at Minster Law was tenacious in bringing my long standing accident to a conclusion. I was knocked off my motorbike a year last December so this has been a long process. Mandy was informative, listened and explained the process and outcome very well to me. Thank you Mandy for a great service.
I have found Minster Law to be a very helpful company, good communications, a wealth of experience, good advice, an understanding of one's situation, a desire to listen, help and resolve difficulties, prompt attention, civil manner, plain English, all in all a very successful service for which I am thankful.
Total and utter bunch of incompetent idiots.
I have never encountered such an unprofessional company before. DO NOT USE THEM. They don't keep you updated, it is always somebody else's fault that something hasn't been done. One blokes excuse was he was on holiday, for 4 weeks! Didn't he have somebody covering his work load like a normal business?
After the original incompetent handler left, it was 3 months before somebody actually acknowledged that the file hadn't been picked up, but before that she actually wanted me to settle, even though I was no further forward in the recovery of my injuries!
Should be a minus number and they shouldn't be allowed to practice.
I dealt with Gary from minster law and he was very efficient and helpful in resolving my case for me. Laura
This organisation s customer service is absolutely atrocious. I would have given no stars if I could. My husband s case has been ongoing since 1st June 2018. Responsibility was accepted by the other person within days. Medical took place in July 2018. Communication doesn t take place unless he phones or messages Minster. He accepted first offer just to get this sorted. What s happened. Absolutely nothing. We didn t have the option to choose the organisation who should handle our case if you have DO NOT USE MINSTER LAW
I have been using Minster Law over the past 12 months in relation to an RTA I was involved in. I have found all the staff I have dealt with to be courteous and professional, in particular Leah Williams, who to my mind, has gone above and beyond and exceeded my expectations. I would wholeheartedly recommend this company and Leah Williams in particular.
Top team!!!!!
Thanks for your attention and professional work
If I had to write this review last year, I would have given this firm 5 stars. But since their management shake up, my experience has fallen dramatically due to appalling client service! When Minster Law first took on my injury case they started off well, my case was then moved to a different solicitor which both had and were doing a great job and were keeping me well informed with the progress of my case. It seems that since this management shake up my case, it has been appointed to yet another Solicitor... The unfortunate thing is that not only is he dismissive of anything that I say to him he just doesn't seem to care, basically, he has a "that's all you're going to get, deal with it" Attitude, where as his predecessors where so much more client dedicated and were willing to go the extra mile! Really do your research before letting this firm touch your case!
I was knocked off my motorcycle in the middle of Bristol just over three years ago and Minster Law handled my claim.
It has been a long drawn out affair and I've had several different Minster Law solicitors handling my case along the way.
The turning point in my mind was when Ceridwen Daly took over my case and really fought on my behalf against the other party's solicitors, giving me confidence and resulting in a satisfactory outcome.
5 Stars for Ceridwen, 3 Stars before Ceridwen, hence 4 Stars.
Yes I would recommend Minster Law, but be patient, don't expect quick results. In the end it was worth the wait.
I am very pleased with the quality of the work Minster Law provided on my case. They kept me well updated, explained everything to me well and answered any and all questions I had along the way. This helped keep me informed at all times and be able to make relevant decisions accurately. I definitely recommend them !
The incompetence and maladministration of so-called law firm Minster Law (Monster Law would be more apt) is staggeringly atrocious. The other reviews affirming this conclusion reflect a family member and I's experience (I am of no relation to Ian Richardson) in having the misfortune of receiving their customer "service". One would assume that solicitors would represent and fight for the interests of their clients; on the contrary, those employed by this organisation are seemingly instructed to use all cheap and dirty self-serving tricks at their disposal to make a quick buck regardless of how much this, in plain English, screws you over.
An example of this is my family member being pressurised to break the criminal law by contradicting a sworn police statement, in order to accept 50/50 liability regarding the road traffic accident we were involved in! Again, one would expect solicitors to understand such simple legal concepts, but Minster's Law's seem to struggle with logical concepts of any sort; this seems to be the case based upon the tedious labour (and financial expense) burdened on the client, due to the firm's sheer ineptness in matters of paperwork and information, most often being a fruitless effort to correct their mistakes. I am open-minded as to whether this is because of the aforementioned dirty tricks or ineptitude, both of which we have been affected by for the past three years.
My relative provided medical evidence about their injuries, but this was seemingly ignored or simply not incorporated into the case detail as it should have been, even though this included a medical report organised by Minster Law themselves. A psychological assessment was promised, but this promise was retracted for no discernible reason other than as a cost-saving exercise.
My case was passed onto a different law firm, but it has been effected by the total mismanagement of information and lack of communication or efforts in litigation that has also essentially ruined my relative's case. I am entirely unphased that Monster Law has already been fined for malpractice by the Legal Ombudsman. For the social good it should be closed down. Avoid, avoid, avoid.
UPDATE: Minster Law have dropped my family member's claim, accusing them of not supplying information that was provided on multiple occasions and essentially taking sides with the defendant. No attempt to actually litigate on their behalf. Three years pointlessly wasted on this stupidity, and all because the client refused to break the criminal law after this "solicitor" devoted themselves to working against the client. Disgraceful and appalling.
Minster law dealt with me and my case kindly and efficiently. Would highly recommend them. My contact and person who settled my claim Ashley Ryder did an excellent job. Thank you very much.
Waiting for over 5 minutes on the phone poor communication
Thank you Thomas Giles for dealing with my claim, it was all sorted within 5 months.
After finishing up in hospital, due to non fault motorcycle accident, my claim was dealt with efficiently and as quickly as possible. Staff at all times were friendly and polite, helping me to understand the process and easily explaining the parts which I had difficulty understanding. Really glad to have them onside. Special thanks go to Mr. Watson and not forgetting Ms.A Slack.
I'm happy with how Its all been dealt with but I'm not happy to be left in the dark and not being told anything feel like no one wants to talk about how my claim is going or what's left to do or anything I need a way that's hard for me because I have got learning difficulties and at the minute I'm feeling really really stressed and confused I just want someone to tell me what's going off
I am very satisfied with the result of my motorbike accident claim, which Minster Law was taking care of for me. The entire process took a while to settle as the case wasn t easy. I ve exchanged quite a few emails and discussed my situation over the phone numerous times, always receiving a super professional service with prompt responses to all my queries. Minster Law has prepared my case very well and did a great job selecting and briefing a fantastic Barrister to represent me in court Mr. Robin Somerville. The outcome - 100% win with a very decent compensation. Thank you.
Would like to thank everyone at Minster Law for dealing with my claim especially Mandy Johnson who worked hard to get me a successful result
Great service. Mandy is the best. What a hero! Many thanks.
Whilst filtering on my GSXR-750 the third party turned into my path resulting in a bike write-off and dislocated shoulder. Unfortunately it seems many insurance companies now refuse to accept liability regardless of circumstance and without legal cover I was left in limbo (with a smashed up bike and shoulder). Against my initial reservations, Minster were able to pursue an injury claim in order to obtain some level of compensation and after 2 years the third party insurer settled on a satisfactory payment which at least covered the cost of a replacement bike (the written off bike, then uninsured, had subsequently been stolen!). Minster were there when my insurer could no longer help and I would have unjustly received nothing because the third party insurer was not interested in justice and fairness (thank god I didn't end up paralysed!). In future I will always include legal cover on my policy and would not hesitate to contact Minster where, and only where, an injury claim is justified. Although my claim handler changed a few times during the period my last handler, Rachel Sellers, was very effective and I was confident we had reached the best possible settlement. Thank you Rachel and Minster Law.
Sarah J Moore insured I was kept well informed throughout the process and my dealings with Minster Law. I found them thorough, efficient and had an excellent manner about them, which fills you with confidence when dealing with sensitive information. Thank you again for the speedy service and for the outcome of my claim.
I was not sure at first if Minister Law were going to really look after me as the customer and fight my case fairly for me. I was proved wrong and surprised at how professional Minster Law handled my case, they made the right move to take the third party to court and they won the case for me. Minster Law had to deal with an awful third party insurance company, they played silly games like not giving information requested and dragged the case out for over a year and a half. Sarah J Moore realised that they were not being fair and she dealt with them in a very professional manor. Sarah J Moore dealt with my case in a very high professional manor, when dealing with difficult people from the third party insurance company and I am very grateful for this. I certainly built a trust with Minister Law throughout my case and this was very important to me, because of this I would recommend Sarah J Moore to take on a case for anyone in the future. Thank you
Great company to deal with and my solicitor was amazing. Kept me informed every step of the way. Highly recommend for compensation claims.
Hi very pleased with the help and advice from Amar , just waiting for the cheque from the other insurance company who have been painfully slow even though they are a well known firm it has taken Amar a lot of time and work just to get them to respond! Thank you again looking forward to seeing the cheque,
Minster Law was very helpful in dealing with our case from start to finish. They were in constant contact with us via emails, telephone and letters. They supported with us throughout this stressful episode. Samantha Thompson is a very dedicated and hardworking member of Minster Law and was very successful in obtaining a very satisfactory outcome.
We will always be grateful to them in the manner the whole case dealt with. Thank you Minster Law.
My experience with Minster Law was excellent the service they provided was extremely good, friendly, keeping you up to date with whats going on. I personally highly recommend this firm was very pleased with the results!!!!
Minnie dealt with my case in a very friendly and professional manner. I was kept updated and informed of the progress of the case consistently. The whole experience was stress free, explained to me in an easy to understand way, and left me feeling confident that my case was in the best hands possible. Would very highly recommend using Minster Law and in particular Minnie Palfrayman. Many thanks.
If it was not for Mohamed taking over my case, Minster Law would not even have received 1 star. They were so awful that I had started to speak with the ombudsman to even get Minster Law to even respond to any correspondence. I have to say since Mohamed has taken over my case he alone was excellent
Absolute shambles, my file has been passed around the office like a dose of the flu, geyting no further, no one appears to know ehat they are meant to be doing, all i get is i will look into this and get back to you, no one gets back to you, they have had had my interim payment for 10 days, still not in my account as no one knows who is doing anything, nit sure if possible to change solicitors in the middle of a case, so angry at this
I've had a very positive experience being assisted by Anita Fawcett & Imran Akhtar on a case. Would recommend Minster Law.
First class service, friendly and prompt,minster law took all the worry and stress out off dealing with my claim, staff were friendly and kept me updated. would like to thank kate spall and sue wood for a fantastic service, would highly recommend.
happy new year to you all
I went with this nice and friendly solicitor at Minster law they have been very thorough with my case very good all round
I had a very traumatic head on car crash on the 7th November 2018.
The team from Minster Law were so very understanding of the trauma I had suffered. Ashleigh Ryder guided me through the early stages gently and kindly and importantly without adding to the stress of this new situation in any way.
On reflection I realise that we progressed through the claim steadily and gently until today we reached a final settlement from the other persons insurers.
There are times when you are in a position like this when truly the money is not important at all but with experience Ashleigh Ryder helped me reach the end of the legal matters with ease.
Companies such as Minster Law often have a bad press, they shouldn't!
I've personally received great service for my clams, was explained the process fully and kept up to date with regular updates. I would especially like to thank Mandy Johnson for all of her help and support
I have found them to be very slow and they don't reply to any of my emails, hopefully I will be allocated another case worker and this may then speed up a little more, I can't fault the customer service staff, they are always very apologetic and polite, as for the case worker I have at the moment, not very good at all.
Leah was very thorough, informative and professional whilst dealing with my case.
Following a recent accident I had earlier this year, I have found Minster Law absolutely outstanding. Not ever been in this situation before, I found Minister law very reassuring. The members of staff I have dealt with were all professional, efficient, informative and courteous at al times, a special thankyou to Razwan who took the time to listen to any concerns I had and answer all my questions and was always polite and a pleasure to talk to. I would definitely recommend Minster Law.
I would like to thank all at Minster law for their help in solving my case
I hope I will not need to use them again but if I will ever need it they are my choice
thank you again
Marzio
The person dealing with my case was Inzamam Jawed and he was efficient, nice and kind. Amazing service.
My first car crash didn't even know what to do. Thanks to Minster Law they handle my case realy well Thanks to Lauren ward and all keep me informed .. i will highly recommend to anyone.. thanks
I haven't even given this firm a rating, The service if you can call it that is disgusting. I have had four different file handlers dealing with a simple case for well over a year. They never inform you of what is going on, they send letters to the wrong places and their attitude is "well I've only just taken on the case its my predecessors fault". Never ever use this firm. Disgusted.
Awful experience. Minster law is full of underpaid and overworked idiots. They will contradicte themselvs to try and make you belove what is best for them is best for you. Only a small part of my experience is listed below as I do not have a spare week to cover all the points I was u happy with!
Kirsty Pennock and her team of inexperienced solicitors, (team leader and barrister all in on the plot) attempted to bully me into accepting a settlement outside of court, just one week prior to the hearing, despite actually going on to win my case!!
Be careful as these crooks only advise you what is best for them and not for the client.. my experience is a prime example of that!
Minster law also like to drag things out much longer than they really need, my case was going on 26 months and it was a black and white case. Should have been wrapped up in 6 months!
Do not use this company unless you enjoy unesercery SRESS because I can guarantee that is how you will feel after dealing with these cretins.
Do not waste your time, you have been warned!!!
Elliott Coldwell handled my case. He constantly keep me updated with any changes and the progress the whole way through. Elliott has handled it all very professional and you can tell he is very dedicated to his clients and his job. Can not thank him enough for all his hard work and I appreciate it more than he will ever know. Thank you Minster Law and particularly Elliott for helping me with my car accident.
A long claim against an intransigent third party was brought to a satisfactory conclusion because of the persistent efficiency of Sarah Doyle. It was only when she took over my claim that things started to happen and I am very grateful to her, she went above and beyond what was required and is a credit to her firm. Thank you Sarah and all the best in your future endeavours.
Successfully completed my claim from start to finish, without the need for a court appearance.
Chrissie and Marjana, I can t thank enough . You are extremely helpful throughout my claim process.
You always help me with valuable advise to take correct decisions.
Keep your good work.
Thank you soo much
Hayley Fairhurst handled the last stages of my claim efficiently. Any email I sent to Hayley was answered straight away. Hayley called to update me on one occasion and was very helpful and friendly. I was updated on the progress of my claim at every stage.
Good Morning
Excellent service,very professional and responsive.
Although my claim is ongoing I found the member of your team Jimmy Jagger,who I ve been dealing with to be very helpful and thorough with my questions.
Yours faithfully
John Jackson
Very helpful with my motorcycle claim, provided me with constant updates and assistance when required...
Phillip Watson dealt with my claim I can t fault him or his team at any stage of the proces.
The first agent who was assigned to my claim was fairly poor with correspondence and i believe they ended up leaving the firm midway through my claim. But it was passed on to another agent who was very helpful and informative during the process, picked up where the previous agent left off, and kept me informed throughout.
After my husbands motorbike accident in May 2010 he was left tetraplegic we didn't have a clue what to do but then received a call from Jonathan Bamforth (Minster law). The service we received from that day onwards was outstanding, we couldn't have asked for a better company or better solicitor to deal with my husbands case.
Leah Stockhill who dealt with my claim was very approachable explaining and keeping me in touch every step of the way. We comunicated through text messages and email which worked really well. It was very easy to contact her by telephone on the odd occasion where I needed to speak with her.
Thankyou, Mrs Molloy
I would not hesitate to recommend Minster Law Solicitors. My personal injury claim was dealt with by Mandy Johnson (litigation executive). The Process & Timings procedures was explained and I was kept updated on a regular basis as my case progressed, both by letters, telephone & email. Furthermore she was able to increase the offer made by the third party insurer. I was more than contented with the final outcome of the case. I like to thank her very much for a professional service.
Circumstances clearly vary, and so do people s expectations, which should explain the difference in opinions expressed here. Nevertheless my experience with Mister Law through Emily Mayes, as the Litigation Executive, was completely positive, professional and of a high standard. Following a car accident, I received plenty of supporting information detailing the schedule of actions, with the offer of help should any clarifications be needed, regular updates and Emily was reachable every time I tried to call her. I had no difficulties in getting physiotherapy arranged on my behalf and the claim was fully settled within a reasonable time frame. Emily was also very patient and supportive while listening to my views. Thank you very much for a successful customer experience. R Brenner
Brilliant. Constantly updated and procedure explain in layman's terms.
Can't say enough thank yous very professional from start to finish. Made a bad experience more tolerable
What a very big disappointment had a car accident February 2018 been trying to sort it out since just been told today it's now going to court after nearly a year it should of been all sorted by now but keep getting told different goalposts false pretences and other stories I would not user again sorry but got to be said had a talk to senior member of staff still no further forward absolute cowboys
Words can't describe how bad this company is. I've had so many problems. Literally everything they could have done wrong they did. I should have just settled straight away. Would have done a better job doing it myself. AVOID!
My recent experience With Minster Law was very straight forward and matter of fact. Kerrie who looked after my case was very professional and helpful at all times and really helped explains any queries I had very quickly.
After a slow start and not hearing much feed back and not answering messages I was then assigned Zahida Afsar who was brilliant as soon as she took over its all happened quickly and very professional and thanks to her we have won my settlement and case is closed and all done so thank you for all your help and support you kept me up to date on everything and advised me on what needed to happen very pleased
My wife's claim settled for us by minster law no problem.
Settling my side of it including retrieving my excess taking 11 months with no end in sight, only very slight injuries
shocking 11 months wasted the solicitor ho will remain nameless believed the 3rd party over me and woudnt go to court [even though i said id swear on oath] avoid them like the plague [ i was going with the law firm im now with but minster got in stole the show when i told friends family about who was representing me they thought id gone mad] 0 outa 10
Minister Law and in particular Alison Byram handled my claim to my complete satisfaction!
I was extremely grateful for all the advice and support I received with regard to my industrial tribunal case. The advice was always clear and concise. I won my case and Minster Law could not have done any more for me.
Anita Fawcett from Minster Law was highly efficient and dealt with my personal injury case very quickly with a very satisfactory outcome
Honestly, this is the worst customer service experience I've ever had. Minster Law have agreed a time and date to call me six times and failed each time to call. Several times they have agreed to copy me into emails and then failed to do so. Constant apologies for making mistakes, and then doing nothing rectify. I was promised a call back within two days, and three and a half weeks later it still hasn't come.
Truly the worst service I've ever had as a customer.
Miss Ifra Shahid, was very helpful in dealing with my enquiries regarding my accident, and she was to help resolve the issue quickly. I am satisfied.
Can t fault my file handler Katy, she did everything efficiently and professionally. Katy was very helpful with any questions I had, Katy is an asset to the business. Cannot thank her enough for handling my case, I would definitely recommend Minster Law and Katy in future.
Highly recommend Fahimah Dhorat from Minster Law, very professional
Would have given less stars if possible. I had developed a life-long illness as a result of a car accident. The experience worsened by the appalling service from Minster Law. First I had Mahee assist me by contacting me once every 4-6 months, unaware of any facts about my case, guessing at all the details. After a year I was so sick of the unhelpful contact I asked about closing the case, she told me various options open to me but would not put anything in writing. When I tried to pursue the options laid out she told me that in fact I could not settle and most info she gave me was actually completely wrong she realised after checking with senior staff (I assume she was a trainee) Absolutely ridiculous for such a case. This happened twice or more during nearly 2 years!
I was then contacted by Andrew who immediately got on with the case by telling me the pile of evidence supporting my claim was worthless and criticized every answer I gave and every detail of my case. I found myself wondering why he was calling me to tell me to criticise my case, what help is that to anyone?? I had a diagnosis from 3 doctors, the other side didn't even question any aspect but Andrew decided to interrogate me about them on every call, where he had no reason whatsoever to disbelieve me!!!!! And in fact I found his manner extremely unprofessional and callous.
On one call he even said to me that i'm lucky, at least I dont have an arm cut off from the accident! Which I found terribly unkind, and completely ignorant of how the illness would actually effect me for the rest of my life and didn't need to compare it to anyone else's disability!
No reassurance, support or helpful advice at such an upsetting time. I found it a very stressful time and then to have such comments made me think no amount of money in the world is worth putting up with this, when an offer came along I couldnt wait to close the case just so I could stop speaking to Andrew and get on with my life.
Such a poor service we are 2.5yrs in to dealings with this company i have been chasing them for the past 8 months via email and their circle about telephone system today i finally got a call back by another unhelpful women who could provide me any management details or response to my complaints and requests to move forward in the case
if you want a claim handled find another company who can actually put two words together !
I would highly recommend Minster Law. Liz was helpful, responsive and provided clear, well thought through advice throughout my claim. She took time to explain issues and options and I felt reassured that my claim was in good hands. Liz s efforts ensured we reached a satisfactory conclusion. Thank you for all your help.
I would definitely recommend Minster Law. They were very quick and professional in resolving my claim.
Would highly recommend this company to anyone! We have dealt with Craig Croft-Raynor on our case which has taken well over 18 month to settle due to its complexity. Craig has been absolutely fantastic and has kept in touch with us on a very regular basis, both by email and telephone, over the time of the claim. He is a very professional individual and even took the time to visit us at home which was a 3 and a half hour drive for him to discuss the offer made by the other party. This was very much appreciated and we were more than happy with the outcome of the case. Thanks again Craig and Minster Law a thoroughly professional service was received! Gary
I can t recommend Sarah Patten and her team at Minster Law enough. Sarah s help has been invaluable from our first contact. She explained everything I needed to know along the way. Three and a half years later, she has worked tirelessly in settling my complex case and I am thankful to have had her on my side. I also want to thank Ebony Tate, Sarah s assistant who has helped keep me up to date with many assessment appointments I have needed over the years, forwarding reports to me as well as being a great point of contact if ever Sarah was unavailable. Excellent and professional service throughout from Minster Law. Thank you so much.
Claim still ongoing. Very slow process and lack off communication my life has been put on hold and cannot move on until this is settled. I homeless due to not being able to get back into work. I just want to get my life back on track. :(
I would thoroughly recommend.
I didn't have the backing of my insurance company who wanted to settle 50/50 but thanks to Minster Law I won my claim and received more compensation that I ever thought I would.
Thank you Minster Law
I can't thank Minster Law Solicitors enough for the first class and professional service Rachel gave me in dealing with my case, she kept in contact updating me every step of the way, I would highly recommend their flawless service. Thank you Rachel
And another bad review, my case has just been closed ( August ) but like every one else my claim was passed around, I believe that I could have got the damages myself from the third party with out taking a year to collect.
It's been 3 months since my settlement and 3 months down the line I get a letter telling me my claim as been settled and the funds would be in my bank within 7 days, I had to tell them that I had already been paid quoting dates and amounts.
Absolute joy to deal with, very professional and absolutely the best choice I could have made in choosing a team to represent me.
I can not champion this company enough.
Totally satisfied and highly recommended.
just a quick note to compliment Anita for her professionalism in handling my accident claim this year
many thanks
Disclaimer; this is posted via my daughter's account.
i had a car accident 2 years ago and this had resulted in two years of pain and stress. Minster law kept me sane with strightforward advice, they alway took the time to give me answers that helped me understand the complexity of what was going on. there were times when i never thought it would end but thanks to Minster law justice has been done and i feel a renewed sense of belief in British justice. Thank you.
I could not praise Leah Foster of Minster Law enough. From the start of my claim to the completion I have received an excellent service.
Leah has been professional, helpful, knowledgeable and patient. I have received detailed explanations of the legal processes from her and regular updates via phone and e-mail throughout every step of my claim.
I was very happy with the results Leah achieved and I would not hesitate in recommending her and Minster Law to others.
Spoke with Inzamam Jawed throughout the process. he dealt with everything and nothing was too much trouble.
I would like to thank all staff involved in my case, especially Andrew Sykes who has been efficient and professional throughout. I found him to be very helpful with great patience and compassion. He kept me well informed and up to date and was always available to answer any queries. I would certainly recommend this firm.
Rosie Dawson was extremely professional and responsive at all time in handling my claim. Thank you.
After failing to do their job. They sent me a letter 5 days after the court date ended saying I need to find another representive hopine to dump all fees on me. A 2700 offer was given early on and i Asked for more treatment and then my claim went down to 2500. Thankfully the new paid secitor jumped in quick enough and I was offered 25,000. I am very tempted to take them to court now.
I got in touch like you asked and I haven't had a reply.
I knew this company was dodgy after signing up when I gave you my "new phone number" to then have other companies phoning with my details asking about my crash.
National accident help line didn't have this so it was very clear YOUR COMPANY SOLD my details to 3rd parties.
Il give it another week for a reply. I believe legal action will only be the way to get a resolution.
Took everything out of my hands. Marcus Hoggard-Whittle was amazing and supportive I didn't have to worry about anything. Thank you so much. Brilliant service.
I was involved in a RTA in September 2016 Minster Law contacted me the person looking after my case was Anita. I must say over the length on time it has taken to bring this matter to a close Anita has handled it in a very good professional manner. We have had ups and downs on the way due to the other side dragging their feet and the time scale I had to wait to see the consultant, frustration on my behalf. We are now in the process of awaiting the funds coming through. I would like to thank Anita for " Looking after me" I have laughed and cried to her on the telephone. A very nice and very patient lady.
Wish I looked at reviews,awful communication as in severe lack of,average waiting time to ring 50 minuets holding time(try ringing them) they actually tell you.
Just been for a appointment and it was cancelled by them and failed to tell me.Two and half hours round trip and half a day off work for nothing.Please avoid.
Appalling. Simply appalling recruitment process. Actually... lack of process rather.
Having been involved in a car accident that wasn't my fault, I was very impressed with how efficiently my case was handled and how friendly and helpful they were, especially Craig Dunnill. I would 100% recommend Minster Law. Thank you.
Minster Law handled my motorbike claim in 2011. They kept in touch and may me aware of absolutely everything I needed to claim for. Would use again.
minsterlaw.co.uk
