Poor quality care by burnt out staff.

An abysmally bad hospital. I was there as a patient and many of the older staff were cynical, grumpy and uncaring. They frequently told lies to patients, and about them. By contrast the relatively small number of young staff were nicer, more caring and helpful.
The weekly "ward rounds" were a farce. Doctors would hardly allow me to finish a sentence before hustling me out of the room so that they could deal with the next patient.
The overall impression I gained was that the older staff were quite simply "burnt out". The best thing for the NHS to do is to pension all of them off and replace them with much younger, kinder, staff.