I shopped for a HD truck for months. After countless visits to car lots an websites, found exactly what I was looking for with the help of my salesman Dedrick Dixon. Go by an receive the Mike Morgan experience an ask for Dedrick.
I bought my Chevy Equinox from Brennen Frick. He was absolutely amazing! He made sure that the entire process went smoothly and that I was kept in the loop with each step. He constantly makes sure his customers are well taken care of and that we are still happy with our purchase. Whenever I purchase another vehicle, I ll defintely be a repeat customer of his!
At 90,000 miles.i had the transmission fluid changed at 118000 the transmission went out. When I read the dealership analysis. It said the transmission oily was burnt and dirty. That shouldn t have been the case since it was serviced at 90000. I m questioning, was the transmission oil changed at 90,0000 or was I charged for service not rendered. on one occasion I had my oil changed and tires rotated. I was charged for the rotation. When I got my truck back I noticed the tires were not rotated. I brought it to the attention of my service rep. I was refunded the money. I had my water pump replaced. Several months later. The new water pump failed. I had to have a second pump installed. I question the quality of parts being utilized by the dealership and I question if the work I m paying for, is actually being done.
I think the dealership has some ethics issues. I won t be buying from the dealership again. Definitely won t be using the service department
When I went here my car shopping had just begun. My experience was very pleasant although I didn't purchase anything at the time. Very helpful and informative information. Great experience.
I bought a car from the Buick in the Shreveport Auto mall. Jed Williams was my salesman and he was amazing! He took great care of me and my fiance through the buying process. You could tell he cares about his customers. I would recommend everyone to go see Jed. He made the buy process so easy and stress free.
You rock Jed!
Great, found a nice ride, Mr Dixonw doing a great job recommendable
I have bought 4 vehicles from Mike Morgan GMC Shreveport with my most recent being a new GMC Serria in Dec 2017!! Glenn Scruggs is a pleasure to work with and always goes above and beyond to make your car buying experience great!! If your looking for a new or used vehicle I highly recommend Mike Morgan GMC and Glenn Scruggs!
Brennen made my car buying experience so easy! He had everything ready for me so I was in and out of there super fast. I would recommend Mike Morgan GMC and Brennen to anyone.
I had an awesome Truck buying experience, Brennen Frick was my salesman and he is fantastic!! Very professional and patient throughout the whole experience, didn t pressure me at all. Went above and beyond! I ll buy my next Denali from him in 2021!! Plus we re both Star Wars fans which made it even better!!!
Beware, there's no loyalty here whatsoever. If you want multiple vehicles I highly advise you go elsewhere. I went to Morgan GMC for a new truck. The salesman are nice enough, they will do what is necessary to make sure you're taken care of. Pretty much what you expect and get at any dealership. The loyalty problem with this place in my opinion is a glaring one. If you want one vehicle that's one thing and a different review. However I bought 3 trucks from this place, all in about a 6 month span. You would think a deal would be headed my way but no it wasn't. In my opinion they knew I was in a bind and took full advantage. That's just my opinion tho. I will be needing 2 more vehicles next summer and then 2 more at the beginning of 2022. I have a fleet and my employees like the GMCs now that they've seen them. However I will absolutely not be coming back here for any reason whatsoever.
Great experience with Morgan in Shreveport! Recommended by a friend because I was in the market for a new GMC truck. Glenn and Pete got me exactly what I wanted at a fair price. Very painless no hassle process. I will be using Morgan GMC in Shreveport for all of my car needs in the future.
Bought two cars from Brennen Frick. Get service and great experience. Everything was ready when I came to pick up the cars and it was quick and easy. Will do it again.
Spent 5 hours there and got a Chevy impala for nearly $8,000 which on blue book(true value for a car) said it was only for 5,000 then ,Patrick, the guy lied to us and said nothing was wrong with the car because they checked the car before giving it to us and there was a big oil leak so we gave him the car back the very next day
It was great. I was well aware of the pricing going into the service. The attendant handling my car even came to check on why I requested a service to make sure it needed to be done. They always make bringing my car in for maintenance a pleasant experience.
I needed recall work and routine maintenance. I asked Morgan to take my car while I was on a trip and have it ready on my return. They gave me a ride home before my trip and my Enclave was ready on my return. The service was great.
Great experience dealing with them. It was worth the wait
When I was in the market for a new vehicle one person came to mind because he had always been able to help my family in the past. If you are looking for a great deal ask for Bill Thomas.
They got to me right away the surviser was real gracefully!!!
Very friendly staff and many cars/trucks to choose from.
Was very happy with our purchase. And thanks to Jay the finance guy for his help or we would not have been able to leave with this little beauty!!
I had a wonderful experience at your dealership. Everyone was nice and the salesman Mr Rodney Jefferson was very helpful.
My recent visit while car shopping was a great one I must say. I am still indecisive on when I will make my buy but I am most certain that I have found the "right place". I got to experience this with a very helpful salesman Dedrick Dixon and will be soon back to purchase. Excellent customer service and great cars.
This company doesn't deserve one star! All the salesmen are liars even the managers. Had bad experiences with them, they sold me a lemon car and the promised to fix and when I send it to fix it they broke something else they totally sucks company with bad attitude and no respect for costomers!!!
Okay, the service department will absolutely tear you a new one if you re not persistent in having them repair only what you need or is diagnosed wrong. Up sell and over sell here is atrocious. We have a 2012 Enclave and we took it in for a transmission diagnostic and engine mount replacement. Guy calls and says needs new bulbs on front fenders, windshield wipers etc etc etc. Also transmission was diagnosed as torque converter bad. ($144 bucks for that diagnosis.) I decided I was not going to spend the quoted like 2 grand on new torque converter R and R, so said replace just the bad engine mount and just go ahead and replace those 2 bulbs while they are at it and nothing else as I d probably trade it. Anyway the service guy conviently failed to inform me oh by the way it s 200 bucks labor to replace those 2 $2.50 bulbs . I was thinking it might cost maybe half hour labor. Anyway my transmission did not have a bad torque converter. It was a fluid problem. A transmission flush and 2 oucnces of Shutter Fix corrected the problem. Car shifts like new. Bought that vehicle there. Will NEVER buy another vehicle there again due to the service department experiences we received several times.
Brian and the rest of the guys in the service department are tops!
I recently purchased my Dodge Charger from them and the entire experience was great thanks to my salesmen, Jacques Fuller. He made the process quick, easy, and painless lol. He talked to me showed me different vehicles that fit the description that asked for. Worked to make sure I drove off with something that I WANTED and didn t try to push me into anything I didn t want. Excellent customer service!!! Answered all my questions and didn t leave me in the dark about anything!!! Would definitely recommend him to anyone. Will definitely be my go to salesman for any future purchases. Oh yeah I LOVE MY NEW CHARGER!!! Thanks Mr. Fuller.
Excellent place to buy a new ride! come see me for a great deal!
I recently purchased a Yukon XL from Mike Morgan! My sales consultant, Dedrick Dixon was AWESOME!!! He went above and beyond to get me the best deal possible! If you are looking for an honest guy to be there for you before and after the sale, I HIGHLY RECOMMEND DEDRICK DIXON!!
Being a woman in this Society I am usually taken advantage of by men when it comes to dealing with mechanic work on my car. I really appreciate the accuracy and the efficient work perform by Morgan Buick mechanics and the honesty to of their work.
Brennan is an amazing salesman. Always has a smile on his face. Great place with great people.
Marshall James is a great salesman. He provided me with a great car buying experience. If anyone is looking for a vehicle u definitely should give Marshall a call
They r slow not enough help i been here since 8 its 11:31 now wow
The employee was very friendly and very helpful. I didn t have to wait very long either. I will be bringing my car back. Thank you for your service.
Best experience ever. Go see Michael Blackshire he will get it done for you.
Recently purchased my second vehicle and had great experience. Will buy again from them. My salesman Pete was straightforward and helped me find the right truck for me.
Was greeted as soon as I opened my car door, didn't even have an opportunity to walk inside the facility, I basically told the salesman I wanted a specific car on their lot but I didn't want to pay the ticket price due to some damages, I had almost enough to buy it outright, however since he didn't haggle I left.
Poor customer service. Not knowing what the problem is and just adding parts, we finally got the parts removed but had to pay for labor anyway. Left cover off of wires luckily it was placed in a spot so when I got to my destination and looked things over it had not dropped and got lost. We use the dealership because they are suppose to be the best...Not true in this situation.
Brennen was a pleasure to work with! Very informational and friendly! Absolutely love my GMC Terrain and will go back for my next vehicle needs!
My husband and I were extremely pleased with our purchase and service from Mike Morgan GMC, Shreveport. Our salesman, Bart Swain was most helpful and I have already recommended him to others. Bart knew that my husband is very ill and he went out of his way to make everything easy for us which I very much appreciated. THank you so much, Jane Frye
Morgan always goes out of their way to make me feel like a valued customer. They have built a top notch dealership. You can tell they spare no expense to offer a state of the art facility. Their staff has to be happy because they have kept the same people for the well over 15 years I have been a customer. That is a remarkable accomplishment in this day and time.
No one likes going through the process of purchasing a car, but many thanks to Brennen Frick for making it easy and painless. I absolutely love my Buick Encore and the service department never lets me down when it comes to my vehicle's maintenance and care.
Nothing. Except one man who was helpful. Everyone else looks at you like you're a leper then they ignore you. Back to Bossier lot I go.
I moved here a few months ago and I have been here three times now, as they are the only Saturn Servicer in the immediate area. I have yet to have a good experience here, the customer service is terrible. Not only slow, but they are rude. I felt like I was being talked down to like a complete idiot when I asked questions both on the phone and in person (talking to different people). I had very valid questions, but they apparently don't want to explain themselves or answer questions. Not only that, but when they did service it was extremely slow and I had a wait before they would even take it back even though I had an appointment. When I brought this up they basically told me I could have dropped it off instead of waiting for it. I also had something missing from my car after getting an oil change and instead of trying to correct the situation or help me find it or replace it they actually yelled at me for accusing them of stealing. I had nicely asked if they just forgot to put it back on and if I could come back to get it returned to my vehicle. They said they never removed it, and therefore would not be replacing it. I ended up having to go to another dealer while I was on vacation out of town to get it replaced. Unfortunately, I will have to return to this dealer if I don't want to drive an hour for another certified Saturn service department. If you don't have to go here though, I'd recommend against it. They also are not very informed when it comes to warranties. I called them and asked if a problem would be covered under warranty, they said no. I called the number on the warranty itself, they said yes it was covered. I called Morgan Buick GMC back to let them know and then they blatantly admitted they didn't know much about the warranty and would then look it up. They looked it up, and it was covered.
Update: The manager did call and apologize for our poor experiences and the unprofessional employees. Hopefully the problems are being fixed.
Bought 2 vehicles here and I loved the experience. Nice and easy and no haggling!
Lucky I can't give you 0.. Rude as hell; will hang up in your face and when call back no answer. #ServiceisTrash
I am very pleased with the service I received at Morgan GMC. My sales consultant, Willie Sherin is the best!!! He knows what he is doing and goes out of his way to make sure that you are satisfied. I would recommend him to anyone. Keep up the Great Work!!!!
Rodney Jefferson put me in a 2016 GMC and was very helpful. Thanks.
My wife and I bought a GMC Acadia from Brennen Frick at Morgan GMC in Shreveport. It was the easiest car purchase we have ever made. With Brennen's help everything went smooth & we are enjoying our Acadia very much.
Great staff very friendly and professional really work with you.
My buying experience at Mike Morgan was great. The salesman was very helpful in the buying process. The best thing to do when going there to buy a car, is already have your own finances because you are going to come out with a better deal. I came with my own finances and I got done with the car buying process by 3 hours.
I like gmcthey are expensive but I get what I need for my truck
Show up for scheduled appt for 9am. They have service advisor trying to get cars in. I've been sitting in this line waiting and the advisor gets to other vehicles that have just arrived. Poor service. I can't say I will use Morgan again for service. I guess I'll have to travel for another dealership for service. Very unhappy and ticked at this point!
No major disagreement, the only thing when I went to pick my vehicle up; the navigation system wouldn't load; so I had to leave it again. So I had to obtain a ride back home, no loaner was given; either time.
Brennen jumped through hoops to get me in the car of my dreams! Blue 2014 Corvette Z51convertible! Great guy to deal with and still checks on me to this day to make sure I'm loving it! I'll definitely be dealing with him for future purchases!
I purchased a GMC Acadia from Mike Morgan a year ago. Willie Sherin was my salesperson. Willie was professional & courteous & made sure we left the car lot completely satisfied. I would definitely recommend Willie Sherin to anyone interested in buying a car.
Mr. Rodney helped me get the right vehicle for our family!
My husband and I have bought two cars from Glenn Scruggs at Mike Morgan! It was the best experience I have had buying a car. He went out of his way to help us. If you are looking to buy a car, definitely go see Glenn!
Salesman quoted me a ridiculous price of $501.99 to change a headlight (bulb only) I was very disappointed. !
I just bought a Nissan Sentra from a very respectful and caring salesman named Wille Sherin he gave me all the information I needed and took care of his client like they were family if you buy a car from Mike Morgan Shreveport I recommend you go see him.
Great service. Brian in the service dept was awesome!
I went to GMC Shreveport back in November looking to buy my first car on my own. My salesman, Brennen, was so helpful and willing to answer every question I had! He helped me drive away in a brand new Acadia that I absolutely love! I would recommend GMC Shreveport to everyone, especially Brennen!
Very helpful staff and trustworthy. Recommended experience for buying a new ride.
Bart Swain @ Mike Morgan Shreveport helped me buy 2 cars at the same time. Awesome Dealership and Awesome Salesman.
Just bought a used 4 Runner from Jed Williams and I had such a fast and efficient experience! I've never had a car buying experience go that fast! Jed was very helpful and very sweet! Soooo beyond happy with my purchase!
I bought a 2017 GMC Acadia from Holmes Honda with an extended warranty. I had it less than 30 days. I call Honda they were rude and extremely unhelpful so I called Morgan Buick GMC. I spoke with Tony who was extremely nice and helpful and got my vehicle in to be repaired. He even put me into a rental which he didn't have to do. Because of how nice and polite everyone was at Morgan I will never go anywhere else but there to purchase a vehicle or have one repaired. Thank you Tony for turning what started as a nightmare into a stress free situation.
I can't even deal with the service department at Mike morgan. What a rip off. They tried to charge me almost $500 For something that ended up costing $190 at another shop. I'm so glad I got rid of my gmc vehicle so I never have to go back. I will say that Willy is the nicest salesman though. If he went to another dealership, I would definitely come see him.
Friendly, courteous staff. Comfortable waiting room. Quick turnaround on service.
Our salesperson, Shaq Pettis, and the finance person, Mr. Morgan, were extremely nice and efficient. Made the whole experience quick and pleasant.
They've never failed to be efficient, honest, and fair in their dealings with me.
I applied online got a instant response. The online experience was great. The dealer brought me the cars I requested information on right to my place of employment and I settled on the one I liked and in 1 1/2 days I signed my paperwork with no lost time from work!
Excellent service. Friendly staff. Travis in the service department goes out of his way to make sure customers are well taken care of.
I received service from Brennen Frick at Morgan GMC. He was very professional, knowledgeable, and an overall great salesman. He was able to get me in to the vehicle that I wanted. I would recommend him to anybody that is trying to buy a new or used vehicle.
Our experience at Morgan Buick in Shreveport was nice.
I purchased my 2017 GMC Acadia in October of 2017. The moment I arrived on the Lot, this congenial young man with a dynamic smile, Dedrick Dixon, met me and ask "what can I help you with?" I explained to him what I was looking for and my price range. He said OK. I can help you with that. His attention to what I was looking for was extraordinary. Not only did I get great service but, I got the automobile that I was looking for. He thoroughly explained the maintenance that was available to me free of charge, such as oil change etc. Dedrick Dixon provided the kind of service that made me feel as though he really cared that I purchased what I wanted and would be satisfied with. Thank you Dedrick for your attention to details and making me a very happy customer.
This is to say that Mike Morgan is on point,Jacob Edwards(service advisor)@ the Auto Mall location in Sheveport,he was very pleasant to speak with and very Knowledgeable,and made sure that I had a safe way home, I'm pleased with the service and work performed on my 2014 GMC Sierra,by Technician Mr.Adam Johnson, Great Job!!
Just bought 2 more vehicles from this dealership. I ve been a customer for 20 years and have purchased 6 vehicles from them. Always a great experience. Highly recommended.
I had a very positive experience at Morgan's. From setting up of the appointment to the intake at the time of service to the final wrap up at paying bill. All went smoothly.
I went to get car looked at today.an the guy in automotive place attitude was so bad he act like he didn't want to be at work today.I hate I had to leave car there didn't know. Were else to take it but I called back an ask could he give me a up date on car.he never call back or said nothing.so I'm stuck without car for weekend.my first bad experience there.name was mike
Very helpful staff and very low pressure buying experience. I would like to recommend Dedrick Dixon. He was very straight forward and helped me every step of the way. Great salesman!!
MIKE MORGAN BUICK/GMC SHREVEPORT: YOUR ONE-STOP DESTINATION FOR ALL BUICK AND GMC NEEDS
Mike Morgan Buick/GMC Shreveport is a renowned car dealership located in Bossier City, Louisiana. The dealership has been serving the community for several years and has established itself as a trusted name in the automotive industry. Whether you are looking to buy a new or used car, get your vehicle serviced, or purchase genuine parts and accessories, Mike Morgan Buick/GMC Shreveport is your one-stop destination.
At Mike Morgan Buick/GMC Shreveport, we understand that buying a car can be an overwhelming experience. That's why our team of experienced professionals is always ready to assist you with all your queries and concerns. We believe in providing our customers with an exceptional buying experience by offering them personalized attention and guidance throughout the process.
New Cars:
If you are looking to buy a new car, Mike Morgan Buick/GMC Shreveport has got you covered. We offer an extensive range of new cars from two of the most popular brands - Buick and GMC. Our inventory includes some of the latest models such as Enclave, Encore GX, Acadia, Sierra 1500, Yukon XL Denali and many more.
Used Cars:
In addition to new cars, we also offer a wide selection of used cars at competitive prices. All our pre-owned vehicles go through rigorous inspections before being put up for sale so that our customers can have peace of mind knowing they are getting quality vehicles.
Service:
At Mike Morgan Buick/GMC Shreveport we have state-of-the-art service facilities equipped with advanced tools and technology to ensure that your vehicle gets the best care possible. Our team of certified technicians is trained to handle all kinds of repairs ranging from minor maintenance work like oil changes and tire rotations to major repairs like engine overhauls.
Parts:
We understand how important it is for your vehicle to have genuine parts installed during repairs or upgrades which is why we only use OEM (Original Equipment Manufacturer) parts at our dealership. Additionally, if you need any specific part or accessory for your vehicle that's not available at our store then we can order it for you directly from the manufacturer.
Financing:
Buying a car involves significant financial investment which may not always be feasible without financing options. At Mike Morgan Buick/GMC Shreveport we offer flexible financing options tailored according to individual needs so that everyone can afford their dream car without breaking their bank account.
Conclusion:
Mike Morgan Buick/GMC Shreveport takes pride in providing its customers with top-notch services whether it's buying a new or used car or getting their existing one serviced by certified technicians using genuine OEM parts only.
Visit us today at Bossier City LA location where our friendly staff will be happy to assist you!
morganbuickgmc.com
