Stephi Dalen

Review of MIKE MORGAN BUICK/GMC SHREVEPO...

I moved here a few months ago and I have been here...

I moved here a few months ago and I have been here three times now, as they are the only Saturn Servicer in the immediate area. I have yet to have a good experience here, the customer service is terrible. Not only slow, but they are rude. I felt like I was being talked down to like a complete idiot when I asked questions both on the phone and in person (talking to different people). I had very valid questions, but they apparently don't want to explain themselves or answer questions. Not only that, but when they did service it was extremely slow and I had a wait before they would even take it back even though I had an appointment. When I brought this up they basically told me I could have dropped it off instead of waiting for it. I also had something missing from my car after getting an oil change and instead of trying to correct the situation or help me find it or replace it they actually yelled at me for accusing them of stealing. I had nicely asked if they just forgot to put it back on and if I could come back to get it returned to my vehicle. They said they never removed it, and therefore would not be replacing it. I ended up having to go to another dealer while I was on vacation out of town to get it replaced. Unfortunately, I will have to return to this dealer if I don't want to drive an hour for another certified Saturn service department. If you don't have to go here though, I'd recommend against it. They also are not very informed when it comes to warranties. I called them and asked if a problem would be covered under warranty, they said no. I called the number on the warranty itself, they said yes it was covered. I called Morgan Buick GMC back to let them know and then they blatantly admitted they didn't know much about the warranty and would then look it up. They looked it up, and it was covered.

Update: The manager did call and apologize for our poor experiences and the unprofessional employees. Hopefully the problems are being fixed.