Midland Credit Management Review

Quick assistance, Michael was very helpful. Thanks!

The person I spoke with was helpful with my account issue. Explained in detail. Thank you!!

Never heard of this company until I received court papers that they re suing me?

I am writing this review because I am extremely disappointed and frustrated with this company for the reason that I have had a debt with them and I made multiple contact with them over the phone providing my phone number email and address verifying my account multiple multiple times over and over I ve called the company so many times throughout the duration of my debt to make payment arrangements I even went as far as paying weekly instead of monthly in my arrangements to pay off sooner on several occasions i was put through torture each time I called, I got people on the phone who were rude and unprofessional arguing back with me talking back to me, although I had shared with them my frustration that not every call was documented supposedly!!!! i reached out to them today due to my credit report been dinged stating I was late on a payment with Midland credit and that is not true it s false information as I was paying them weekly not monthly, and the update is not correct because I paid off this company and they have not removed it from my credit report they have not submitted my payment information so it s still reflecting as negative it s still reflecting that I owe them money and it s reflecting now that I am past due and owe a payment so my credit score dropped. I explain to the gentleman that I just talk to he was not understanding nor was he helpful and he told me I needed to wait he was in no way trying to help me submit a positive report to the credit agency and I asked them to remove the late payment issue on my credit report from their company but he said he could not help me... So my advice if you re seeking to pay off a debt get an attorney or go another route don t directly deal with them because you ll get the runaround and have constant issues that they could care less about your credit score or your negative debt on your report and they are not willing to help you in no way. But that s my opinion and my experience I m just sharing with you all what I had to go through an indoor and still till this day.

Very professional and cooperative. I was able to make arrangements via CHAT and make payments online. Midland has made it comfortable and accommodating in assisting me with restoring my debt.

You can not be calling corperate/buisness operations for these type of matters. Contact them through other means.

These people call all day from multiple numbers and never leave a message, even after advising I lost my job and have zero means to pay.

The associate who helped me was fine. I just was not able to resolve the issue I had, even after her helping me. I was trying to pay off a balance and the system would not process my payment. Even after getting help from an associate, I was still unable to process a payment. I would really just like to get this debt taken care of.

Representative was very helpful in providing me an offer to reduce my payment for a one-time payment.

Micheal Gurchaiek, Was ABSOLUTELY AMAZING! I had to go through several people just to accommodate my handicap! FOR anyone who is Deaf, MICHEAL Gurchaiek is your go to guy for any issues. I highly recommend him. He is FANTASTIC!!!!!

The online rep helped. Was able to pay what i owe online easily.

I made a phone call today trying to arrange a payment over a debt that I have with them. After being in the phone for over 20 minutes the manager went around with many different questions that were not related with my issue. Bottom line they denied my issue.

Pretty good service. Friendly, helpful, and answered my questions in a timely, appropriate manner.

I had numerous issues with the website itself not loading payment option pages through Google Chrome, and even after switching to Microsoft Edge, it errored out during payment processing until I switched to entering my bank information. After that, payment went through and was verified by the account manager through the website chat service. All in all, it wasn't a painful experience and I'm glad to have paid off my debt.

I demanded proof of authenticity for said debt they claim I owe them and has yet to receive it. They threatened me with a local attorney suing me yet they haven t proved anything to me so how am supposed to just pay them? Smh crooks these people are.

Michael Gurcheik, MCM online customer service, excellent, efficient, was able to clarify questions as to payments. Thank you!

Michael was a great help in answering all of my questions. It did not take long at all.

Very courteous and professional assistance from this company.

Great and quick service. They were able to answer my questions and help me with a payment plan.

trying to register my acct on the site and had some issues. Linda L. was kind, helpful, and attentive. She helped me get my issue resolved. Kudos to her for staying patient with me throughout the setup process!

Great chat service ! Able to resolve & start an "excellent" repayment plan. Chat agent was very courteous & responsive to the needs on meeting our terms to solve this account. Excellent service all around !

Great service in the online chat, although I wasn't able to get confirmation at that moment in my email. All in all my questions were answered!

Very helpful service, and works to get your balance taken care of but still fitting your budget.

A legacy credit one credit card account assigned to midland for collections. CC company renewed annual fee and incurred monthly late fees. I want to clear from my credit but when spoke to Midland I got the nastiest person I have ever dealt with in my life. Barely spoke English- call center from India for sure. I asked for correct spelling of company which he refused to give for over 10 minutes. Constantly interrupted my responses, derogatory comments, unbelievably mean. I was quite shocked a person would treat others this way. I lost my job due to COVID-19 and no more stimulus or unemployment currently.I asked for his name so I could pray for him. Got a glimpse of what Hell must be like. Consumer beware and don t let them ruin your day. I m only using the website now to clear this up.

It just took 5-10 minutes to get everything done, thanks for help

Thank you Michael Gurchiek for assisting me today with my account today, so far my experience has been good and I will be on the look out for my letters.

Great experience. They were able to let me settle for less than I owed

This company is calling and harassing me to give them a contact number for one of their clients. How is that even legal? I have asked and asked that they not call me, but they still do. Do I have to file a lawsuit against them?

I was able to get my questions answered and get my account taken care of. The online chat was easy to use and very helpful.

Very fast and friendly customer service. The texting application was very quick and efficient and they quickly helped any problem.

Michael was very helpful and allowed me to set up a payment arrangement within my means. Paying off debt is never fun, but Midland makes it manageable and their online portal makes it easy to set something up. I highly prefer Midland to some of the other debt collection agencies I have worked with.

It is scam company. This company asked for my name and social security . They want steel all my personal informaction

Jermaine was very helpful through online chat in getting me a payment plan set up while also accommodating what worked best for me! He was very friendly and quick!

The Person That I Chat with was very nice and helpful. I am looking forward to working on my credit and paying off my debt.

Scam do not answer your phone if this number calls ;-)

Served court papers for a client and what a run around money was taken from his bank account illegally and they have so many address's that are either the address does'nt exist or they have moved what a complete monkey race. Very sneaky business I guess theted so many different address's I guess there always on the run after they steal your money and then they move to another location.

Had no problem with my other accounts all of a sudden I pay my debt with these guy then my Amazon account got hacked my Wells Fargo account got hacked then Walmart account got hacked something going on did they give my info out I don t know

I keep getting calls at random times from 3am -7am almost daily. The calls on my caller ID say it's from Virginia but when I asked guy where he was located he told me Florida lol then I asked again then he admitted he was in India. Hey MCM instead of outsourcing your jobs maybe you can help out unemployed people with jobs in america first.

Always Great customer service, I have used telephone to get payment support, i have used online text chat for payment support, and it has always been great and easy service! The actual website is very easy to navigate and do standard payments on as well.

Great customer service was provided by this phone representative. I had numerous question that were patiently answered and clarified. I am very satisfied.

Michael Gurchiek was very fast and efficient. Thank you!

Prompt replies-friendly customer service and they negotiated with me to settle my account in full!

Good to deal with, friendly nice people! Will work with you with what you can pay.

Reps are willing to work with you based on your budget. I was pleased to work with them to resolve my account.

So my experience with MCM was overall good I had a discount for my debt that I owed, and In times like this it was very relieving. In my opinion they did a good job answering my questions didn t have any issues. I love the options they have with the discounts and payment plan. I know some people will have a different experience than me. And I know that some collection company aren t very helpful but I think MCM really do there best to help you out. So thank you MCM. For everyone else stay safe have a great day

They have submitted several derogatory marks on my credit on a few day apart. But I will a complaint with FTC on how they treat clients.

I appreciated the settlement offer given to me and it was really easy and simple to pay my debt off with them. They report payoffs twice a month to credit bureaus.

They made me a fair deal and were honestly very easy to work with either to pay off immediately or to pay off over time without even thinking about it. I know cause they have had two of my accounts from my younger days. Customer service in the online chat was fantastic!

DEEZ SECURITY GUARDS BE TRIPPIN I ASKED PERMISSION TO PICK UP MY BRUDDA FROM A NOTHA MOTHA JAIME TO BRING HIM TO KFC WITH THE REST OF MY CREW AND THE MANAGER GAVE ME PERMISSION TO DO SO OVER THE PHONE THE MANAGER CLAIMED THAT HE WOULD TELL SECURITY TO LET ME IN THO IM NOT AN EMPLOYEE I GIT OUT OF MY CAR AND GET TO THE BUILDING AND SECURITY TELLS ME TO GO AWAY OR ILL BE ARRESTED I TOLD THEM THAT I WAS ALLOWED TO ENTER THE BUILDING BY THE MANAGER SECURITY TOLD ME THAT THE MANAGER NEVER TOLD THEM THAT I WAS GRANTED PERMISSION TO ENTER SAID BUILDING ME AND MY CREW ARE STILL WAITING FOR JAIME TO COME TO DIS DAY ALL OF THIS HAPPENED ON MAY 19 2015 THIS HAPPENED F.O.U.R YEARS AGO TODAY I AM ASHAMED OF THIS COMPANY

I needed to Chat with an associate to get my account numbers, and authorize on line use. Adam was very quick, efficient and helpful with the information that I needed. There was no long wait times between my questions and his answers. I was very happy with his service.

They were very helpful and I was able to get what I needed to get done today, thank you so much!

A simple process. The CSR was friendly and helpful. I got my answers to my questions and more info I didn't ask for... But it was important for me to know. I appreciated the CSR for going above and beyond!

I owe the debt, so I can t hold that against them, but being sued over a $500 card limit is a bit much.

with such a busier schedule these days, its always nice to be able to chat online and get things done efficiently, and that is how i felt chatting about my situation and getting a payment plan going. it was easy and quick, im glad i am on my way to paying off my debt.

very helpful and answered all my questions regarding my account

My chat was very helpful with the Advisor I talked with! Very efficient and informational! Thank you Michael for you help!

They keep calling and sending letters and have a call center with folks who can't speak English and have terrible phone skills.

I got help with all my questions. He was very polite to me. Thank you very much.

The actual customer service was great the finding out I had a debt was not and the constant harassing via phone and email and threatening letter was not. This review is only for the online chat agent Lisa L that assisted me they were fast and efficient. Everything else about the company has been nightmare for me as this was a debt that had been resolved and yet midland picked it up.

Website easy to navigate, chat very convenient and customer service very good. Was able to accomplish my goal today which was to get a discounted payoff amount.

I have contacted this company and should not be surprised. Their web site states they will work with the client to create a workable payment plan for various income levels. NOT. I made multiple counter offers to their office to no avail. I've been told they will contact me and have not. The ONLY thing they have done is file more paperwork with the courts. They send redacted papers "proving" their ownership of debt. This company is a joke.

Very easy to communicate and helped me to resolve my issue right away

Excellent service..... The online agent answered all my questions very well!!

Fantastic service. Understanding and willing to help! Speedy and professional as well!

This company is illegally harassing people with false credit debt claims. If you work for this company and are under the impression they are legit, it is time for you to contact the BBB. If you work here and are AWARE of your wrongdoings, you will, in time, pay the price for your actions. You will be charged with fraud, harassment, illegal threats, and will serve time in prison.
To those who have been harassed; contact local law enforcement to file for fraud and harassment against this company. They are using false accounts in your name to make financial gain. They are professional scammers. Protect yourself. Call your banks to alert them of this fraudulent company. Have them change your account numbers and other personal banking numbers, just in case the scammers try to withdraw from your bank. Please be safe. Companies like this are everywhere, and do have physical buildings. Report them if you are able to.

Linda was awesome! She was able to help me get account information and everything cleared up! Thank you Linda!

Was being harassed and sued by Midland which goes by other names as well. They have had Class Action Suits against them and had to pay out Millions in damages. I contacted the Attorney Generals office in my State and they backed off only after I had hired an Attorney and fought it. It cost me for an Attorney but the Attorney's Office had a big impact on the outcome. Fight them by asking for a Class Action Suit to be filed again against them and file a claim with your Attorney Generals Office.

I only gave a one star rating just to leave this comment.
As of april 10, 2020 at 5:45 pm, I offered to make a minimum payment of $50.00 a month starting in.june of 2020 due to the covid 19 pandemic and was told, that payment wasn't enough to keep there from being a lawsuit.
I then asked to speak with a manager and his response was, "there isnt one available as I work from home".
I said alright well give me corporates number so I can get this resolved today.
His response was, I don't think anyone is there.
I then said, that's okay, if no one is there to take my call then I can leave them a message, I know how to do that.
He then said, well I don't have corporates number but can give you a different number that may lead you back here or somewhere else.
I thanked him for his time and told him I would look the number up myself and ended the call.
Note: My husband and I were more than willing to start sending I payments but because it wasn't what they were asking for, I was threatened with a lawsuit because he was not going to stop the collection.
I'm sorry, but any time someone tells me they dont have a supervisor/manager available or the phone numbers requested and then threaten me with a lawsuit, they barked up the wrong tree and obviously don't know my background or knowledge on these kinds of things.
Third party or not, if the credit card wants their money, then I suggest they accept what money they can get and not threaten the consumer with such things.
My husband has been a consumer with this particular credit card company for the past 20 years, and always in good standings until he fell ill last year.
This threat is uncalled for and so was the sentiment of our payments.

When I contacted. MCM today about my account I was giving very good option to settle my account in full or make payments arrangements the staff I talk to was polite& professional and was very patience I am amazed at the comfort I felt solving this matter it has made my day better knowing that there are peoples that are willing to work out conflicts in these difficult times thank you from the bottom of my heart

Pretty straight forward. Its not there fault we didnt pay our bills. Also they report 2x/month which is legit in my opinion.

I was told they are located in Bakersfield. That was a lie. The lady was hostile with me on the phone. I feel like my life might be in danger from these people.

This is the most unprofessional establishment Ive ever encountered not only do they use call centers based in India the individuals working in those centers were rude and told half truths with regards to payment options like the pamphlet they sent out stating five options for paying off debt that I received did not expire until June 30th today is the 18th and the associate tried to tell me it was invalid or expired because it was a month old even though it was well within the month I asked for a supervisor who was just as if not more unprofessional than his employee PAYPAL this is who you're doing business with speaks more about you then them cheaping out on customer service just so you can save a buck while extorting Americans who are already crippled by an pandemic shame on you.

Very helpful and professional and understanding when it comes to life problems!!!!!! so understanding i just am so thankful for them

There are debt collectors, and there are mindless slimeballs who won't provide substantiation. These guys are the latter.

Stop calling people,no one stupid here
Scam!!

First of all this companies employees specially the Manager need to know how to talk with a unknown person and also they need to respect when they are talking to someone. Without my authorization I don t know how they got my personal information and which some are correct and some are wrong . The lady who introduced me that she was one of their manager( name: Nancy B) and start verbally harassing me with my private information. At first there was a guy was harassing me then he transfer me to a unknown lady and she introduced me she was one of their manager and then she start harassing me with her collected information which are mostly wrong .
I think the owner of this company need to stop giving their services if their employees provide those kind of behavior to the clients.