M

Mandy McMahon

4 years ago

I only gave a one star rating just to leave this c...

I only gave a one star rating just to leave this comment.
As of april 10, 2020 at 5:45 pm, I offered to make a minimum payment of $50.00 a month starting in.june of 2020 due to the covid 19 pandemic and was told, that payment wasn't enough to keep there from being a lawsuit.
I then asked to speak with a manager and his response was, "there isnt one available as I work from home".
I said alright well give me corporates number so I can get this resolved today.
His response was, I don't think anyone is there.
I then said, that's okay, if no one is there to take my call then I can leave them a message, I know how to do that.
He then said, well I don't have corporates number but can give you a different number that may lead you back here or somewhere else.
I thanked him for his time and told him I would look the number up myself and ended the call.
Note: My husband and I were more than willing to start sending I payments but because it wasn't what they were asking for, I was threatened with a lawsuit because he was not going to stop the collection.
I'm sorry, but any time someone tells me they dont have a supervisor/manager available or the phone numbers requested and then threaten me with a lawsuit, they barked up the wrong tree and obviously don't know my background or knowledge on these kinds of things.
Third party or not, if the credit card wants their money, then I suggest they accept what money they can get and not threaten the consumer with such things.
My husband has been a consumer with this particular credit card company for the past 20 years, and always in good standings until he fell ill last year.
This threat is uncalled for and so was the sentiment of our payments.

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