Louis Vuitton Philippines Review

Good customer service at this LV store ends with the guy who opens the door upon greeting you with a large welcoming smile. Once in, unless you are smothered in obvious labels and/or a pushy Asian tourist, you can expect to wait a loooooong time before being served, let along be acknowledged.

As someone who has purchased LV for over 2 decades all over the world, this was the worst customer experience I can recall for a long time.

After observing 2 staff dawdling without serving anyone, I had to request that security person find 'anyone' who would be able to assist me.

I had a minimum of 3 things on my list to purchase: A rose poudre Neo Noe, an MM mono agenda, and an damier azur key cles as a small gift for a friend. I was committed to spending AUD$ 3000+ and wasn't about to waste any time in doing so. Unfortunately they only had the Neo Noe in Epi leather, the agenda in the D.Ebene and no D.Azure key cles. Normally i would try to find something else because i am the type of person that rarely brings myself to walk out of an LV shop empty-handed but I didn't bother asking. Had i received better customer service from the beginning, i probably would have spent heaps on other things.

So i guess, i had a 'Pretty Woman' moment in the Makati LV store. Again, never thought i would experience that, and never thought i would ever give such a low review for my all time favourite brand. Makati LV - you are such a disappointment.

And no, i wasn't dressed shabby. Granted i may have looked a little tired that evening having just arrived in the country but i was wearing an expensive Camilla Franks Swarovski crystal adorned silk top, fabulous Spanish leather espadrilles and French linen pants. Could it have been that my humble PacSafe bag didn't pass the wealth test?! Who knows but i guess from my experience i may have been incorrectly profiled.

Some advise for overseas tourists... LV Makati seems more expensive that other countries. eg. the MM agenda in Australia is AUD$770 however in Manila it's AUD$100 more. The price of a Neo Noe was notably more expensive also. I didn't bother to enquire about the cost of the cles. Philippines apparently doesn't have a Tax Refund Scheme. So this makes the items that much less appealing as half the fun of acquiring a new piece abroad is getting a cheaper price or at least a saving for being tax free. Granted, I do justify paying more to purchase an item that is limited or obtaining at home is extremely difficult. I am glad in one way i didn't have to part with my money that day in here. Lastly, LV Makati tend to run low on stock in the lead up to and after Christmas. Please keep this in mind. It's just like anywhere else really!

Apparently there is another LV store in Manila so i will pop in and see if i can't have more luck in obtaining my items. Hopefully the customer service will be a whole lot more pleasant.

Superb service. They are polite. Ive had my hot stamping on my berri, cluny ang josh backpack in this outlet for freeeee. Thanks LV;)

Doorman definitely on the snooty side, maybe that's how he was trained though...? Fortunately, the staff inside were very helpful and welcoming...great service.

As expected, Louis Vuitton. Staff response is different. If you go when the yen is strong, you can buy about 10% cheaper.

If you wish to purchase a gift for someone and expect decent customer service, do not go to this store! Louis Vuitton, at Ayala Center, Makati discriminates on who they allow in their premises on the pretext that one can only enter once a sales rep is available! We were the only ones standing outside their practically empty store for over 20 minutes yet were refused entry by a supercilious doorman named Jed even after 3 customers left the then empty store. When a foreign oriental customer arrived in an Escalade, he was promptly granted entry much to our chagrin. When we repeatedly asked to enter, we were haughtily told to wait. We then asked for the manager and made our complaint. Once a Filipino is discriminated in his own country by a fellow Filipino, the latter is no better than a racist and a bigot. A store that employs him shows a lack of sensibility and good taste and should not be patronized by true-blooded Filipinos.

Louis Vuitton Philippines has good amount of inventory. The neo noe Jungle edition is a little over $100 cheaper than LV California price. The rest is a tiny bit more expensive. Staff are polite.

He is the contact number NG lv greenbelt tnx because he is not active in his search.

Free hot stamp for my slender wallet, 24 hrs. to process.

Customer service was top of the range, excellent service! The size for shoes I wanted were not available unfortunately. Max sizes differentiate between 10.5 to 11.
I will add that people dress up "questionable" and expect to be let in. If you want into a HIGH-END fashion store, dress like you earnt it, dress like you were prepared to walk into that store, it's called a high-end fashion store for a good, damn reason.

I'll recommend this place to buy luxurious bags and other expensive stuffs.

It's a big store, bit what made it for me was SA Kris. She was very helpful and pleasant. Previous experiences, however, show that not all SAs are and good to work with.

This is one of the best store i visited. Gian is very pleasant and accommodating. I tried looking for round neck shirt and everything is given as an options. I like how they do their business. The place is very beautiful and class. Very organized and the place is absolutely amazing.

Nice place and the staff is very accomodating to their customers

Very helpful and courteous. Served coffee, tea and water while waiting. Only issue is there isn't much selection in stock.

This is a place that easy to make a choice a pure branded of luxurious bags and different kind of accessories and clothing...come and join us too

Full of Mainland Chinese People! Guess they are rich and full of Money!

A lotte of expensive stuffs.And the staffs our accommodating.