Microsoft Österreich GmbH Reviews

Has something. As an Austrian, I would simply call the classrooms "Geil"

Support is partly a catastrophe !! The advisor was fine, however, until you get to such an advisor, the road is tough and rocky.

Here is a lot different than in other Austrian companies. This is where you mainly come to work or to attend an event.

Exceptionally bad service, because customer service or "support" cannot be called it !!! 0 STARS !!! All phone numbers found on the net apparently come together on a hotline ... Nobody answers and you count the minutes ... After more than 1 hour in the queue, I finally give up. I would have expected more because everything is more than what I received as a customer ...

Very innovative working space. Nice to see something from a large tech group in Vienna.

No more classic office structure. Fewer individual offices, but more meeting points and conference rooms.
Many surprising elements such as a slide between the 2nd and 3rd floor.

How easy it is to work with each other there I can't judge ... nobody wants to slide except me at the time of my visit :(

One of the most inspiring offices in Vienna! Open office meets open innovation meets Microsoft. Thumbs up

Very innovative office with e.g. a slide from one stick to the other

Very innovative office rooms with lots of smaller spaces to encourage people exchanging ideas.

Fancy spacious office and friendly helpful employees

Was here at the open house. Pleased. Out of the ordinary

CAUTION- SORRY OF DAMAGE
For more than a year, Mircosoft has been deducting $ 10 from my account, even though I have never signed a contract or similar with the company. For a 3/4 year I call the call center and Europlatz, send account statements and the like ... nothing happens, except that now every 14 days a deduction of 10 euros happens.

Wheelchair-accessible entrance and (almost) unobstructed areas inside, some carpets and steps and ramps. Is modern and sober, maybe a little snoppy.
Receptionists are polite, but I (purely subjective speculation on my part) had the impression that they couldn't really do with nerds (I'm at least aware that I can be a little strange), because the trainer was clearly more experienced.
I attended a daily course there. There is a small canteen where there is Red Bull in the bottle in case you can't get by with coffee and water. Toilet is surprisingly spacious, also gives hand sanitizers, not uninteresting in the flu season.
The course took place in an insightful lounge, over time you get used to sitting in the shop window, but in summer this could be interesting with regard to the incidence of light and accumulation of heat. Now in winter the room was well insulated, but I had the illusion of a cool breeze ... Ev the air conditioning or heating?
My trainer was well prepared, there were documents. Exciting course makes you want more.
I wish I had more time for further education ...

Super interesting tour at the open house day. Cool atmosphere. Charismatic staff.

N Surface Book bought for just under 2,000 .... broken after 9 weeks ... and now trying to get support for 3 weeks. It is obviously a hardware defect and I can now send photos from the bios. Every 2 days a ne answer !!!! Then again nixi. Great, so do not have a laptop. Really a great technology company ....

Competent employees on site who continuously follow their tasks, very pleasant atmosphere and very friendly

The ladies on the phone said I should let you finish, although I was not finished with my explanation yet. So she interrupted me with the words "I can not help you", although I still did not come to the essential part of my explanation. I asked her her name and she hung up.

Vienna location with the most modern infrastructure

Telephone counseling or help was under the dog. The Lord was not very talkative. Now I am standing there just like at the beginning

I have tried to reset my password on outlook, however this can t be done as I haven t send much emails from it ( but it is enough). Was advised to use other form for resetting the account, as this would be more helpful. At the end human being should contact me.

People from other department should have contacted me in 72h, as chat Agent have said. This was not done... after getting on chat again after 5 days waiting ... Nobody can track the number of my ticket as this is available only for other Department . Obviously they can t contact anybody as it is hard cognitive task.

Manager can t login to his chat , so he is replying from agents account. Agent promised to pass the matter to the manager on chat... kept me on chat for 2 hours... wasted my time

I never thought I would have such experience with company that old... Ethics is not your thing from what I experienced...

For now I am amazingly disappointed, think to avoid Microsoft products for the future...
If they can t support you, there is no point of having anything from Microsoft s. Definetely .MAC office for now, PS4 and not MAC software

The office tour at Microsoft is highly recommended! Very interesting design and you get a good overview of the work of Microsoft.

Gracious host of the Vienna PowerShell meetup. Functional conference rooms that are comfortable enough ;). Very friendly front desk personell.

I bought a Surface Pro 4 about 1 1/2 years ago via the Microsoft Store. I noticed at the beginning that the battery does not come close to the promised 8-9h running time, but rather 4 hours in energy-saving mode. When that got worse, I made use of the warranty. I was then sent two replacement devices. The first did not manage to get by on a full charge for 3 hours. The second replacement device does not turn on, so it sticks to a blue screen. I sent my original device in early February, now it's early April and I'm still stuck with a broken device. So 2 months without a private PC. The support does not want or can not provide me with a correct return label. So I have to say that I do not recommend shopping through their Microsoft Store and the Surface Pro 4 was a complete failure.

Employees are under enormous pressure and stress. You notice that with every contact. Constant change of employees, constant new supervisors, employees over 40 are "retired". Quick, competent information is not possible.

Anyone visiting the office should definitely try the slide too

Exceptionally poor customer service. Is more like 0 stars! After I didn't reach anyone on the hotline despite long waiting times, I arranged a personal callback via the website. On Friday shortly after the agreed appointment 9:45 am, Microsoft calls me with an automatic hotline After a 3-minute wait, I have still not been put through to a supervisor.
Man should charge them all the effort for making an appointment and writing the problem description online!

I still have an unsolved license problem and cannot continue working. Top!

How can it be that you have to wait longer than 3 hours for telephone support? In today's time unacceptable, so at the next opportunity switch to the competitor.

Wanted to buy game (Minecraft) online in Microsoft Shop and pay via eps. The money has been deducted, the download is canceled and does not work anymore. Money away but no return. No one on the hotline can tell me what to do now or how to get my money back. The hotline is the horror. You will be connected for hours and kept in queues. If anyone knows, I would be grateful for that.

Top
Entire staff very nice to attend courses here

The products are expensive but ok as long as they work. But there is no guarantee. Poor support because nothing is being repaired. Only exchange for old, used repaired products. You will not get your own device repaired. You should think carefully about what from Microsoft.

The advice at the reception was very good, but unfortunately the line to the technology after 1 hour and 4 minutes waiting time was interrupted

NOT FOR USE
TO ALL!!!!!!!!!
DELETE MICROSOFT WINDOW or whatever and switch to APPLE.
NULL absolutely NULL support !!!
"Call outside of business hours"
something like that should be NIE, NIEEEE at a support infocenter.
great action Microsoft.
now you can look forward to one less customer.
A ....... F ..... EU ..

I'm calling today at 8:42 am - I'm supposed to be calling outside of business hours, which are also not given. Apart from problems, I only have problems with Microsoft, and there is no help here either. Just to throw away.

Really bad customer support, they keep you waiting until you have to call outside of business hours and when you get connected it is a mailbox that has to press some stupid buttons !!!!!!!

I'm just having trouble with Microsoft properly miserbal

Needed help with Outlook, the advisory employee simply hung up. Service equals 0

WOW, what an office location. Living green wall, slide from one floor to the other, excellent presentation room, etc. Security annoying but no photos to make.

Training with 40 people and at break there are 20 rolls ...

Very cool office and extremely motivated employees!

The space reaches its limits from about 25 people, as does the equipment. It is incomprehensible that you want to advertise your company with it. It should come as no surprise that the content of the lectures is then 90% blue. Actually a shame about the time.

Again a very finely organized event may visit.

To be able to hear lectures from the gurus of the industry and to have great conversations with these ladies (yes, actually!) And gentlemen is just great and helps to sharpen the view

Only criticism:
The lunchtime catering was lukewarm shaped schnitzel, while for internal delicious fish was served ...
There is, as already at the Tech Summit in Stockholm, a lot of room for improvement, but actually it's not about the food here

Nice place for community meeting's, very comfortable and super friendly personal!

Microsoft is a place where busy business meets relaxation oases / quiet areas. While New Way of Work may be more marketing than reality, it's still inspirational :)

Always nice events with good catering ... and the software service or consulting is always good. ;)

I forgot my password for Skype ... apparently a fatal error, because to restore I do not only need a code that takes 5 minutes to be sent but also has to answer 20 questions.
How should I know 10 years later, who was in my contacts at that time (Skype I have not used for a very long time, last for a conversation with customers over a year ago ... and the e-mail addresses of my customers from the register in Skype E-mail address violates anyway against the DVSGO! (Yes that was actually queried!)

Unfortunately I can not even delete the account! An incredible impudence even for a free tool. Since Google is clearly against it.