From the start Faith understood what we wanted and did her best to see if our requirements matched with that of the vendor's.
I especially appreciated the fact that she was frank about what was needed to get the deal done without any of the mind games that can turn prospective clients off.
Once signed she continued to follow up and I always felt I was able to ask any questions and she never disappointed.
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Jennifer Albanese is the most professional property manager I have come across in my past 10 years in the industry. All property managers should learn from her. She knows what she is doing and is always friendly, helpful and professional. Responds in a timely manner and is proactive in helping to resolve tenancy issues. I hope this review finds its way to her Directors at MICM as she deserves the recognition.
Message of Appreciation: MICM Melisa Foo I write to express my appreciation for MICM Company for their world-class Property Management Services. They provide end-to-end top-tier services from acquiring quality tenants to day-to-day management of the property. In particular, Melisa Foo, provides prompt, professional and pleasant customer service. Professor Peter KC Yu 2018-12-22
I regularly deal with Milica Ivetic and I have found her to be extremely efficient. She is always courteous and deals with issues as soon as they arise. It makes like a lot easier when things just run smoothly!
A great agency, with experts to guide you along the process. The response time and effort were really impressive. I would definitely advocate renting through them.
Ruiyao and Angie were exceptional in their customer service. We were able to secure one of their quality apartments in no time and we are really happy!
Their unparalleled customer service takes second strand only to their professionalism which is greatly appreciated by us.
Melissa Foo has been very helpful in arranging the extension of the lease. Her message is very clear and I can make decision on the basis of her message immediately.
For the last two years, I have been renting an apartment through MICM. Tad Tkaczyk, my Property Manager, has alway been very kind and helpful. Every time we've needed a support of any sort Tad has been there to help. I recommend working with MICM in general and with Tad Tkaczyk in particular. Very good experience.
I have only seen two agents, one was 10 minutes late for the 15 minutes inspection, the other was extremely rude, when I asked him if he could remind me the rent he told me go see the website, and i should know that. and when i asked if i could take pictures he told me i should have done it earlier, and it was only 10 minutes into the 15 minutes inspection.
karma will always strike back, just a matter of time.
We'd like to put on-the-record our appreciation of our property manager Maher Sarkis and his assistant Krystyna Sujecki for their very helpful and enormous efforts during the ex-tenant eviction & costs claim procedures for our property at Williams Landing.
Although the insurance claim and property repair are still in progress, we ve successfully claimed our bonds, thanks to the effective negotiation of Maher and Krystyna with VCAT and the ex-tenants lawyers. We fully understand the difficulties of claiming the bonds, because VCAT always act on the tenant s side regardless the complying with the Act. It s out of our expectations to receive the full bonds. It s not only covers a part of our damage bills but also lights up our mood. We'd also like to express our deep appreciation to them for the very professional and satisfying services we've received over the past months. They ve totally changed our minds of your team after all the dramas with the previous property manager Darren. We ve swore that we could never use your company to manage any of our properties but are now considering to swap the other to your capable hands. We ve also recommended Maher and Krystyna to all of our friends who are leasing or considering leasing their beloved houses. We rate our property manager 12/10. :-)
The agent Milica made sure right from the start, inspection, application processing and moving smooth. We would definitely recommend her and MICM for others.
I stayed one year on its apartment. I can't complain about the unit, it was great. However they have prety slow response when you have a problem and don't expect to receive you bond back so soon on a full bond. They will try to find anything possible or even not possible to reduce your bond and delay it. I hired a cleaning company that made a very good job, payed $300 to leave the unit impeccable, even though MICM complained about the cleanliness and wanted to reduce $250 from my bond (that includes a wear and tear detail at the wall). Be careful if you go for one of their units they will try to screw you when you leave.
Jen is an amazing sales that help me through the whole selling process Jen is an amazing sales that help me through the whole selling process, I would definitely recommend to everyone! She is professional that informing me every little or big steps; ,she is experienced that she answered everyone of my question in details; and she is also patient that dealing with our uncertainties. With her help, it has saved my a lot of time and the complicated formalities. I really appreciated that she also think from my perspective and tried her best to get a better deal that I was requesting for.
Our unit in Southbank was recently vacated unexpectedly by a tennant which created some angst coming into Christmas. It shouldn't have. Angela at MICM had it let on the first weekend of showing. Always attentive to our needs and responds promptly. need a property manager in Southbank call Angela at MICM
The stay was good but the person at the concierge (Perry) was absolutely non-cooperative and very impolite while I moved out. You should really chose your people well and train them the basics of hospitality.
The "Good" 1. Huge army of sales guys makes for fast and efficient service. 2. Huge portfolio of rental properties beats any other agent in inner city area. The "Bad" 1. Huge attrition rate of property managers means you are talking to a new manager every time. The manager who was there for signing contract left the next day. I called about issues with condition report and had to discuss with another manager. There was no dedicated manager for the property for few months. Periodic inspection was done by another manager. Vacate notice was to a new manager and final inspection was done by another manager! 2. Slowest bond claim processing that I have experienced with any agency (& I have moved half a dozen properties over the years). It took several phone calls and emails to accelerate the bond claim process and even then it took 2 weeks from the day I dropped the keys to the day I got the bond credited to my account.
Angela Ball and her team at MICM have been wonderful property managers to us for the past 10 years. Our property has hardly been vacant thanks to MICM and we have only had positive experiences with MICM, always diligent in their duties and in looking after our best interest. Angela has always been really helpful in assisting with matters on our behalf particularly as we live in Perth. Thanks Angela and MICM.
My property manager- Simon Sim is the best and most wonderful property manager I met so far. He is very professional and replied email and provide the service needed very fast. Highly appreciated
Had a great experience with Lydia Liu, our property manager. Professional, patient and hard working. Solve all my concerns and frustrations. Set a new standard of being a property manager! Amazing and highly recommended.
Ufortunately it seems they don't look after guests properly. Delays on answering, not clear answers. Once they told me the apartment that was almost mine, was gone. Upon my complaint they wanted to give it ro me again.apparently they have had a miscommunication problem??? I mean, really?? Moreover, their adds won't put the real pictures of apartments o no pictures.
Very bad. I really hope they would improve their customer service.
They are handballing a lot to each other. No one wanna take responsibility and property manager naver take call m, they are always not able to take call. Really suck.
We couldn't have been gifted a better realestate agent than Qiao (and I'm not just saying that, I 100% genuinely mean it). The sale of my Melbourne property was the most effortless and pleasant experience, thanks to her. Qiao negotiated the sale price $40K more than what we were expecting, during the second lockdowns in Victoria. She went above and beyond to work with the tenants and buyer so that the buyer could see the property the day before the lockdown restrictions went into place. She handled every challenge that came our way with incredible grace she has a positive, can-do, never-give-up mentality that helped us stay calm and surrendered during the whole process. She was truly a blessing to us, and I couldn t have dreamt of working with someone as great as Qiao. It is evident how much Qiao puts her heart and soul into her work, and you will not go wrong working with her!
We engaged Jen Lin Lau from MiCM Real Estate as our agent in selling our apartment in the Melbourne CBD and have been over the moon with the excellent service and outcome. Initially, we were a bit apprehensive, and had reservations about whether we were making the right decision in terms of proceeding with MiCM to auction our apartment. Our hesitation was due to us being very sceptical in our mindset with real estate agents in general. We watched the testimonials on YouTube of Jen and the MiCM Auctioneers in action and still we were not fully convinced. We decided to take a punt with MiCM and hoped for the best. All we can say is, we made the right decision in choosing Jen from MiCM Real Estate and have had no regrets since. From the onset, we really noticed Jen s professionalism and strong interpersonal skills. In the interim, we received a private offer that was priced at what we had hoped to achieve if we went ahead with the auction due to Jen s outstanding negotiation skills. From the time we signed up with Jen, we have been kept well informed all the way through, we received updates on the inspections and documented comments made by viewers. We were very pleased that MiCM were also very swift in bringing in viewers for private viewing. We were very impressed with Jen s responsiveness, we called her outside of normal work hours and she always got back to us promptly. We had an exceptional experience and would highly recommend and refer family and friends to enlist Jen Lin Lau from MiCM Real Estate as their real estate agent.
Our property manager Melissa Foo was a pleasure to deal with, she was always responsive, fair and professional. All round good experience with the real estate.
Angela Ball has been a fantastic property manager for our investment property. She is professional and keeps us informed at all times. We recently had an issue with our previous tenant and she dealt with the issue very quickly and got a great result. We highly recommend her!
For me the experience till now is awesome. Yet to get my keys in hand which will be handed over to me today evening. I would like to appreciate Kayani and Stephanie was all the support and the helping nature. Would definitely recommend Bourke St office to my friends.
Horrible customer service, pathetic property managers. BEST SERVICE TILL YOU SIGN UP, DOWNHILL AFTER. Have not seen a more money hungry bunch of agents in any business. My personal advice, do not bother signing up through these guys.
Amazing, Compassionate and Frank Agent. Natalia has been a great property agent right from the time we started looking for a property a couple of months ago. She has been patient and kind to all our queries and has been very helpful in our property search. She has been more than proactive and responsive even over weekends and out of office hours. It has been a pleasure dealing with her and would definitely recommend her from the MICM Team.
Special thanks to Joe Carpino for providing great support and service. Joe took the extra effort to help me and my tenant to get the best outcome and deal. I had a recent case that was quite complex and Joe was very patient and helpful to find a way out.
Used Micm while I was living overseas and wanted them to manage my property. The only issue I had was that there was constantly changeover to new agents. Most of the time there was a proper handover but a few times there wasn't and suddenly I would be hearing from another new name. Overall fairly satisfied with the company.
Our property manager Joe is amazing. He has gone above and beyond to assist us with the leasing of our apartment. We know that we can depend on him if there is anything we need.
Massive thanks to Kelly our property manager. Great service and always there to help going the extra mile. I highly recommend using her services. Thanks Kelly, you are an asset to MICM.
Possibly the worst customer experience ever. The staff are rude - no one in particular. I know of friends and neighbours who, after only one experience with MICM, will never rent from them again.
It s disappointing that real estate agents lure you in with a cheaper advertised price on website(s), followed by which they admit that you make a strong application and directly ask you to offer a higher amount ($15-20 per week) ie another $100 per month on top of the advertised rent, as there are other competitive applicants. Why not advertise the expected price from start? Why waste our time, get us to inspect and then let us down over greed.
Business is business but this isn t good practise.
I've just completed a very last-minute move inter-state into a property managed by Jennifer Albanese. After (attempting) to deal with other agents and agencies during this process, I don't think it would have been possible without someone as dedicated and professional as Jennifer; she facilitated what would have been a daunting moving process for me, through her promptness and clarity in communication, as well as always being courteous and available, regardless of the issue or question on hand! Since being at the property, she has only solidified my trust in her.
Probably one of the worst real estate agents we ve ever had to deal with.. we ve had jewelery go missing post an inspection.
They haven t turned up to the inspections sent via mail a number of times but they have turned up unannounced, let themselves in and started taking pictures without our knowledge (One of these times I was getting changed!)
And trying to get through to someone on the phone? Don t even bother, I was put through to several different people and all of them were rude and useless..
Please, save yourself the hassle and find another Real Estate company.
I was lucky to have Natalia to sell my beloved apartment I have known Natalia for many years from my very first inspection of Southbank apartment , even before i bought the one that she just sold, i had a good impression of her so I email her few months before i make up my mind, she was very honest and down to earth to help me decide the best timing. I was hesitating whether to have property on market at the COVID-19 pandemic, luckily she get things prepare very quickly and keep me updated in each stage. Apartment get sold less than 2 weeks and she end up secure a deal that i am very happy with. Also help me and buyer achieved the outcome we both happy and comfortable with, the fee she charged for her service is very reasonable, will definitely recommend her to my family and friends!
As a tenant, once you move into your apartment, good luck. All principles of customer services goes flying out the door. Absolute disgusting service and support from MICM. Pathetic excuse of a property management firm.
The agents were really nice at the start, had a good experience signing up and what not. Moved into a property that had a huge noise issue. We could hear every footstep from the neighbor which also happened to be an air bnb accommodation, you can imagine what that wouldve been like. Begged the agent to let us terminate the lease early without lease break fees. Agent agreed, saying the landlord is happy for us to terminate the lease early. Found a new property, signed up, paid our bond and one months rent (with another company), gave MICM 28 days notice and they said all fine. One week later the agent comes back and says they made a mistake and misread the landlords email, that we could leave but had to pay lease break fees. Had to go to VCAT one month later to get our bond back. The member ruled in our favour and the agent were ordered to released our bond. Signed our bond forms on 18 July and sent back to MICM. It is now the 25th and still no bond refund. Called RTBA and they say they have never received our bond claim form from MICM. Called MICM and they said "their finance department hasnt sent the form to RTBA for some reason". No apology, no explanation. I called back and said they need to send the form to RTBA today, they said they "will try", and that I need to "give them some time". Absolutely disgusting. Waiting over five weeks to get back $3440 - disgraceful
No good, as a tenant they told me false information to try make me stay once the lease ended as another flatmate wanted to stay. I will be cleaning the apartment thoroughly, they better be reasonable or my rating will drop lower. My name was even spelt incorrectly twice on their system even though I provided 100 points of I.d when I moved in..
Terrible service, paying very little care and attention to their tenants.
Our first real experience with MICM was when the plumbing in the roof of our apartment burst flooding the kitchen, living space and bedrooms, it subsequently took the team over 3 weeks to asses the apartment and deal with the insurance companies before any work was started, and then took a further 2+ weeks to arrange all the works and that was only because we had to arrange the trades attendance our self because MICM had no urgency behind the matter. Meanwhile the 3 of us living in the apartment had to pay the ongoing hotel expenses at our own cost for over 5 weeks whilst this went on.
It is in matters like these you hope to rely on your landlord to be speedy and get what is already a distressing situation resolved quickly. In this case it was quite the opposite, with a complete lack of urgency or care for our well being. Following the repairs on two occasions the building manager entered the property on two occasions without knocking on the door or requesting our permission which was very disconcerting at the time.
The second experience with MICM was more recent, when we requested for our sofa in our furnished apartment to be replaced as it had been badly damaged since before we moved in, as well as flooring to be repaired as it has never been completed properly. It has taken the company over 18 months in total to replace the sofa and the flooring has still not been repaired, and that was after continuous follow up with over 15 discussions, emails and phone calls - Incredibly poor service and almost laughable.
Overall the service is pathetic and I would recommend that anyone looking to use MICM to represent your property to steer clear, I would also recommend any potential tenants to stay away as well as you definitely don't get the service you pay for, it is just unfortunate they look after so many properties in the Melbourne area so is hard to avoid.
As a landlord I've had the pleasure of working with Hans. He is knowledgeable, experienced and prompt in their handling of all matters. This has been extremely reassuring knowing that my property is being managed in the safe hands of Hans. I would recommend him to all other landlords.
Jen Lin is such a great Real Estate Agent with great communication with the buyer. Didn't waste any of my time and we got the deal done. Highly recommended. I wish all agents go about it the same way as her. She gave up alot of her time for the buyer :)
ELAINE YEO is the best property manager I have had since I arrived in Melbourne 8 years ago. 10/10 :) Could not recommend more!
Elaine has set the bar very high as our property manager. Its not easy to stand out amongst all the competition (because i ve seen a lot) but with fast resolution of maintenance issues and her steady followup to ensure everything has been attended, it really has been smooth sailing. Further more Elaine has made her self a star going above and beyond with great communication between the owner and ourselves which has left us all feeling very refreshed.
My living experience at one of their properties was by far my most pleasant stay in Melbourne. The entire staff was extremely friendly and the MICM Real Estate agency is more than just competent. Especially Mrs. Micelotta, the concierge, all together with her professional and compassionate approach to the tenants made the time that I have spent there as wonderful as it could get. To me, she made this apartment a home. I'd rate her 6 out of 5 stars, if I could!
I cannot praise Faith Chang enough. She was excellent. About four years ago I was seeking to buy an apartment in Southbank. Faith was present at one of the open for inspections. I met her and gave her my details. She did her best to assist me to find an apartment for me. She was full of energy. She kept me fully informed. She emailed me, telephoned and texted me. I eventually bought an apartment which was being sold by another agency. I felt sorry that I did not buy with Faith, but the apartment which I bought was more suitable for my needs. In contrast to Faith, the agent who sold me my apartment was mediocre and lacked her enthusiasm and work ethic. Four year later, I decided to sell my Southbank apartment. I did not hesitate to call Faith and to ask her to be my selling agent. She had made such a good impression all those years ago, that I could not forget her. She managed the sale of my apartment perfectly. She was professional. She was very hard working. She presented a sales/ marketing strategy which she thought was the most suitable for my apartment. I accepted her advice. Throughout the selling campaign, I was very happy with her efforts. She always kept me informed of the progress and within three weeks she found a buyer. She assisted me in the bargaining process and provided her advice on offers. The property was sold and selling price was excellent. I was thrilled. The entire process was smooth and very successful. I was extremely happy. If you are looking for an agent, do not overlook Faith. She is intelligent, hard working and very professional. I demanded the best. I have had contact with other selling agents. I never met any agent like Faith. I can honestly say that Faith is the best.
Jaxon has exceeded all expectations with my recent sale. His pleasant nature and excellent communication skills are first rate. Jason has definitely been the best agent I have had. Together with Olga and his MICM team , all matters were promptly addressed reflecting the excellent price I received for my apartment. Happy to have my comments extended to any interested parties and would recommend Jason very highly.
A professional and people-friendly agent Faith: - has a good understanding of the requirements of both the vendor and buyer. - is fair in her dealing/negotiations with with both the vendor and buyer. - is very knowledgeable of the properties in Southbank esp. those along Whiteman Street and Kavanagh Street
Ricardo was very helpful and highly professional. We are lucky to have had him helping us find a new home. He understood our situation ( moving with a new born baby) and showed great sympathy.
This is my second review after several months living at the property. And I have to comment again as we are still highly satisfied with the services this time of a lovely Georgia Dunn. She is always quick to respond and solve even the tiniest issues. It really helps if there are kind people who obviously love their jobs and are willing to go the extra mile. So glad we chose this agency .
Amish was very helpful to us when selecting a rental. She has excellent customer service skills and she also went out of the way to help us. We appreciate her calm and collected nature.
I'm very happy in my new apartment. Oliver was our consultant and helped us throughout the process, it gave us good advice and was always very aware of the process. Recommended this real estate are very efficient and quite fast whit the processes. We are very happy whit in our new apartment. Oliver, thank you so much..!!
I went to MICM Point Cook on the weekend and had quite a complex query about a property. I spoke with a young lady called Marina and the service she provided exceeded all my expectations, with a friendly, willingness to go above and beyond what I asked for. Her behaviour and demeanor guarantees a continuing successful relationship with MICM and my future endeavors. Marina's ability to listen to others ideas with concern and an open mind creates an environment of mutual respect where business relationships flourish. I applaud the Point Cook MICM office and Marina.
You will never get you bond refund without any deductions less then $500 - $800 but they will get another tenant right after you vacate the place without even repairing any damage as they mention on your deduction list so be prepared
Staff are lovely and all but I pay well over 1k per quarter on body corporate fees for my commercial property. I'm PROBABLY maintaining an imaginary pool (if there is a pool I don't even have access to it, so can I get access please?), maintaining lifts that I don't even have access to (only the residents do but can I get access to it so I can at least use the lift at least once to know what it feels like?), parking spaces that PROBABLY have state if the art parking lifts which I don't have (I know it would be a little late to ask for one though so I won't ask for it because then I would just look downright greedy true?). Must be for the cleaners to clean the rest rooms that all the other shops use too. I will wait for your reply MICM as I am hoping that we can come to a mutual agreement. Thanks.
Jenny was incredibly helpful in my first home purchase, and I would definitely recommend her to anyone. She is good at both Chinese and English, which is easy to communicate. She was passionate, energetic and totally committed to finding a buyer for my property. She kept me constantly informed on the progress and worked extremely hard to get a great result. The best thing about Jenny is her patience. No matter what time, she is always ready to help and answer my question. I would highly recommend her to my friends! Originally collected @RateMyAgent
Very very unprofessional agent, Two days ago, the agent took us to inspect a unit that has been rented, and he also took the wrong key for another unit. He was wasting everyone's time. Today, another agent from MICM got the wrong key again in different location, even though their office is on the first floor of the building, they still have no ability to solve the problem. This is the worst agent I ever had in my life.
Haiping Tang : has managed my two properties for many years, I have been very satisfied with their service. recently I was thinking about to transfer to another real estate which manage short-stay lease through Air B & B , finally I decide to continue letting MICM to manage my two properties because of their high standard service , I especially want to thanks my property Manager Joe Carpino for his efficient and highly professional work .
My lease was month on month where I use to pay the same amount whether it s month of 30 days or 31 days. My last month of stay was February which was having 29 days. MICM said that they consider month as 28 days for Feb and I will need to pay one day charge for 29th day. So, in actual I paid for 32 days for a month having 29 days. I tried to talk to agent, he said he would have felt the same if he is at my place but he can t help as his manager and finance team said that; when I said I want to talk to the manager and finance team , he mentioned I can t talk to them. So in nutshell I dint have smooth exit and wont recommend MICM to anyone. Usually they deduct something for sure if you don t use their end of lease cleaners that s what the feedback I got from many of my friends. When I checked with agent, he also mentioned I can select any of the cleaners but they usually don t come on time when we find issues, I have to call them multiple times to get the cleaning done as per MICM standards, trying to give me a hint that use their cleaners or else they will find something or other to deduct amount from bond money. Their recommended end of lease cleaners charged almost double than what s available in market. I paid 500$ for 2 bedroom 2 bathroom apartment in city.
Having being a tenant for the past 30 years with many real estate companies, I can confidently state that our experience with MCIM has been the best we have ever had. Tad, our property manager was the most accommodating agent we have ever dealt with, which again in my experience is very rare as a tenant. Thanks MCIM for restoring our faith in property management.
Jackie acted as our agent to successfully sell our apartment in Southbank. At our initial consultation with Jackie to discuss selling our apartment it was evident he was very knowledgeable in his field of expertise. He provided us with market data detailing current values and sales. We felt confident in agreeing to his suggestions of: the property value; the value of staging the apartment; and, the best time to advertise online. The property sold within 4 days providing us with an offer more than expected given the market climate. His communication skills are excellent! We would have no hesitation in recommending Jackie to other clients. Thank you Jackie.
I found the service I received from Kelly and her staff was of an exceptional standard. She was very efficient, engaging, excellent communication, great follow up and was incredibly helpful throughout the whole process. She shows great professionalism and support and I could not recommend enough
I was a tenant who stayed in the MICM managed property for almost 4.5 years, and can vouch for their excellent customer service! Whenever I reported any issues, those were timely fixed. In fact when I left the property, I got amazing support from my property manager, Sara Galet. I ran in to some issues with one of the MICM recommended cleaning company run by Dhruvit Patel(Jims services). Dhruvit Patel was completely un-professional, unethical, unsympathetic & given us a lot of stress on our final move out day. However, Sara was very understanding and went an extra mile to support us throughout the moving out process.
Sara kept us informed and her communication was exceptional! Property management industry needs more professionals like her!
Dealt with several property companies over the years as a land lord and tenant, and this company by far the worst of them. From unresponsivess, to in-action on property issues, to not being able to issue invoices in the correct name and blaming it on systems. Highly inefficient and unprofessional.
Jen is an excellent real estate agent that seeks out opportunities and communicates clearly. She contacted me about the opportunity based on some properties I inspected almost 12 months ago. I may have missed the apartment if she hadn t called. All calls were responded to within a few hours, requests were accommodated or the reasons for not meeting them was clearly explained and private sale negotiations were completed quickly but without unreasonable pressure. I always understood Jen s role to act for the vendor but still felt heard and my interests taken into account. Having been looking at properties for almost 2 years, I can say with experience that Jen is one of the most capable, friendly and professional real estate agents in the business. If you are selling, she should be a natural choice to represent you in the Inner Melbourne market. If you are buying, it s worthwhile actively contacting her to find out what s on her radar.
Terrible experience. It started with reception never calling you back and not really helpful. We were moving and didn't know who to give the keys to, we called them 2 times they never called back, went to the office next to our building and they couldn't help us. Me finally went on holiday and decided we would send the keys when they call us back. They took money on our account like we were still renting. So zero organisation, reception is terrible and you can never talk to someone! We finally got on week back after fighting but they still kept 3 weeks just because they didn't call us back or wouldn't help us. BE CAREFUL, don't waste your time
Just got off the call that I had with the MICM reception five times in the last 10 minutes. I wanted to get the status of my application & first called at the Southbank office but nobody was picking up, probably the staff are busy or are having less staff force today. So I called the main office, the receptionist Trina picks up, asks the apartment details & straight redirects me to I don't know to whom, without properly telling me. Nobody picked up after she redirected, probably she redirected me to the Southbank office. I called again, and again without listening to what I have to say she redirected me to God knows who. I called 3/4 times and she would do the same thing, without listening or getting acknowledgement from me she would redirect me or put me to hold which would automatically disconnect the call after a few minutes of waiting. And even in the last call I had with her, I said to her to at least listen to me before you redirect or put on hold and then in reply she did exactly the same thing, put me on hold to which she never came back. This is the worst customer experience I had uptil now in Australia, no professionalism.
Great experience with Joe who helped troubleshoot an emergency repair during a public holiday. Went out of his way on his day off to arrange emergency repairs.
My housemate and I worked with Bidoura and she was absolutely amazing! We are both students and struggled with getting a place but she really took care of us and made the process so much faster than it would have been without her. She made the experience incredibly personal by guiding us in a suitable direction and then even calling to check up on us prior to and post our inspections of properties. She was the most amazing person to work with and she did it for no additional cost, simply because she has a passion for her job. I am so grateful that our paths crossed and If you ever have the pleasure of working with this amazing woman then count yourself lucky!
Very attentive and prompt service, thanks so much to Melissa Foo and the team for keeping me abreast of what I need to know about my investment property.
Jackie Deng was very helpful during the entire process from inspection until the final purchase of the property. He is very quick to response back and is always willing to help. Even after the sale was completed, he was still willing to help and answer questions. He made my first home buying experience very easy. Highly recommended.
I recently moved out from Vue Grande (63 Whiteman Street), and just wanted to make a special mention to the concierge team who have been fantastic throughout the whole time I have lived there. They are professional, friendly and willing to help in any way possible. Thanks concierge team for making it a safe and friendly place to live.
We lived at Victoria Point for 4 years. Initially we had a short term lease with Barry Plant RE which was then changed to a Lease through the building managers at the time. Everything was great. Then MICM took over and our problems started. Delays in getting Maintenance issues resolved, complaints concerning items falling onto our balcony from the apartment above being ignored or taking forever to get fixed. Then we had a dispute concerning a rental payment change involving $43.00 and the MICM manager wanted to take all sorts of action IMMEDIATELY. Our feeling is you only get action when they are owed money, there is no consideration for tenants. When we left we had to wait 9 days for our Bond Release paperwork, this was 6 weeks rent and a substantial sum, because there was a issue over a $78.00 repair, which had been notified previously and not acted upon. In our opinion avoid MICM if you can.
having dealt with various agencies around Melbourne for the past 11years I can honestly say MICM are the worst. You will regret dealing with them, incompetent, rude, dishonest the list goes on and nobody at head office will resolve any issue.
If your buying from them then I sat here listening to them lying to potential buyers so don't trust anything they say ... just stay away from any MICM controlled building
We had a great experience renting with MICM. They were very attentive and supportive to all our request and any supported quick resolution of all maintenance requirements that have occurred. Our Agent - Olguimar was very professional in administration of the lease and all other aspects and very pleasant to work with.
Most inefficient, rude and disrespectful property managers. Don't understand how they can conduct business like this. Please don't waste your time and frustrations with micm and stay away.
Hungry sharks who chase clients out constantly for money with no moral behavior or responsibility. Zero customer service and abusive conduct. Sending eviction notices and asking tenants to move out suddenly even in the time of covid-19 crisis. Poor organisational style, rude, unclever conduct, and corrupt as expected. Never throw away your valuable time and money on these 'hungry for money' people. The more you give them, the more they want.
I was a resident at the Melbourne One apartment complex in Lonsdale Street. The concierges at the complex were fantastic. One concierge in particular; Lisa really stood out. She was always welcoming and accomodating with any needs that I needed met as a resident at the complex. She really made us feel like the complex was our home and nothing was ever a hassle. Thank you Lisa for your commitment to the complex and its residents- it is truly appreciated.
Natalia was extremely helpful throughout the entire purchasing process and made the experience as easy as it could be. Natalia's knowledge and advice gave us a great deal of confidence, whilst her high level communication and willingness to answer any question at any time ensured that we were armed with all the information we needed. Natalia really went above and beyond so that everything ran as smoothly as possible - I would highly recommend Natalia and her services, as she is a fantastic agent.
Very prompt service and attention to detail. Always keen to provide support and rectify ongoing issues quickly. Reliable and dependable property management service!
micm.com.au
