MICM Property Reviews

Long waits on the phone only to be redirected to another long wait, ending in a voice messaging service which doesn't get you anywhere. Considering our property was broken into on more than one occasion, they don't have any due diligence or follow-up procedures in place or care to do so.

I rented my apartment through MICM real estate. My property manager (Elaine) was awesome and made it it really easy for me. Great communication.

Hello Sisi, fantastic service and appreciate you going out of your way to help late on a Friday afternoon, Regards Paul @ webbplumbing

STAY AWAY FROM THIS COMPANY. Pity you can't get a lower star than 1, because this company is a joke, it is evicting an Veteran from his 34th floor apartment for displaying the AUSTRALIAN FLAG behind a tinted window.

Go somewhere else, your rights are not yours with this company......

good knowledge and sound advise to the clients.
Hans has very good knowledge n all round facts about the property market.
He display excellent professional salesmanship during the process of marketing my
property. I will strongly recommend his service to any potential seller or buyer.

Leasing consultants are pretty helpful and friendly. The services are great, fast and efficient.

Rebecca & Victor are fantastic concierge where I live at Mainpoint. Rebecca is very friendly and goes out of her way to ensure she says hello each time we leave or arrive back at home.

Poppy Fances our leasing consultant was very quick and communicated well with us. After months of struggling with other agencies we were very pleased with our experience with MCIM. Thank you!!

Hi there I must say I have been living in 618 melbourne one from last 8 months . The staff here is excellent specially Lisa .she is so lovely and welcoming and she is always happy and always happy to help you. Me and my girlfriend think she's the best at concierge.
Thank you Lisa for being wonderfully
Thanks guys

The worst agency that I ever since. I m a landlord. They always stand on the tenant side and ask you to pay for everything. Rubbish!

Amazing customer service from the front desk staff Hamid & Gaffar of 601, Little Lonsdale. They answered all my questions, were very personable & friendly.

We rent an apartment with MICM at South Melbourne. The real estate agent is like a robot, she response without greeting, just doing the most basic service she could possibly provide, her name is Hema George. The leasing consultant Sophia Kaur is even worst, never reply email and try to arrange an open inspection while we are still at our last week, trying to repaint and clean the apartment. Lastly, the building manager at 28 Bank Street, always doing the minimum job. If anyone didnt like his or her job, please quit, don't cause suffering and pain to others. You are wasting your time and people's time.

Rental agent that 'helped' me was condescending, rude and unhelpful. Would not recommend at all

Excellent support from everyone in MiCM. It was our first contract in Australia and everything was really fast and clear.

Lack of communication, last minute cancellations, and no return calls... definitely below par service im afraid to say.

I wasn't happy at first with MICM because there were three changes with my property manager. I mentioned this with MICM, and as a result, they assigned the lovely Joe Carpino as my new property manager for my apartment in Melbourne CBD. Joe not only replies to every single email promptly he goes above and beyond what is expected as a property manager. He is courteous, thorough and cares about my property. I appreciate your help Joe, and it means a lot to have a manager like you that I can fully trust with the management of my property.

very satisfied with his service
I think Jackie is professional at what he does. He is a very helpful and genuine agent. He did assist me well in obtaining this apartment so I am very pleased with Jackie's service and how MICM works.

Ricardo and Ana were fantastic during our application process highly recommended!!

Would like to express my gratitude for Shevoune Lim. She was so kind to show us several properties within the area and be really patient with us. She showed a very positive
atitude and had a deep understanding on what we needed.

Thank you

Jenny was such a dream to work with! Neither of us had sold a place before and from the first meeting with Jenny, she made us feel listened to, looked after and confident in her ability to get the most out of our marketing campaign. She worked tirelessly for months and was super quick to address any unexpected issues that arose. Jenny s approach is honest and thorough. Not for one minute did we feel she was taking us for a ride. We could not recommend Jenny highly enough!

Would give less than one stars if I could.... Horrible unprofessional experience with MiCM as our agent. Still trying to resolve our lease agreement as they first said they supposedly 'lost' our original contract, when I asked why the lease end date had changed. Then scammed us into being tied into a lease for longer than we should have been as they never chased up the landlord who didn't sign our original lease.

The property manager's name is Joe Carpino and he is the rudest, least respectful agent I have encountered. All he seems to do is swindle tenants into paying as much additional money as he can get even by means that should not be legal.

Jen has been the most professional agent I have dealt with while looking to purchase a property. There was no 'hard sell', duplicity or over promising. She kept her word when she said she would call back and was personable, upfront and at all times professional. I have the utmost respect for Jen's professionalism and she was instrumental in making the settlement process stress-free. Thank you Jen!

Amish from MICM Southbank was very helpful and approachable when assisting us to find a place within our requirement and specs. Good job!

Worst experience ever. A tenant living in one of their property apply to live in my condo. I Called MICM real estate to check the reference of a tenant. They refused to talked to me and hang-up on me. They are unprofessionnal, never saw a property manager that refuse to give reference regarding a tenant.

I sent the rental reference by email and once I called back the receptionnist hang-up on me a second time. it is not about the law in Australia, but respect.

I decided to not rent this tenant since I was not able to speak to somebody from your company. Also, going forward, I will not consider any tenant with a reference from your company.

I am satisfied with my experience with MICM. Especially Lewis Tai, he helped us find the suitable apartment for us. He is a very friendly and patient man. He treated us just like friends.We are grateful to Lewis and MICM for helping us finding a home.

professional Helpful, knowledgeable and patient
Jenny Huo was very knowledgeable with all aspects of the market and we got advice by her led us securing our new home in a short amount of time, Jenny was always friendly and professional, and we would give her a 10/10 when it comes to communication- any questions were addressed almost immediately, and she was always available when we needed any advice. Incredibly easy to talked to, fabulous support and kept us in the loop every step of the way. We would, and will be, highly recommending her services to others.

Property managers are not trained or knowledgeable in residential tenancy laws. Tried charging me for maintenance that was the responsibility of builder. Refused to get aircon fixed over summer because it was under warranty and the builder was on xmas break. Generally unprofessional and rude.

Joe Carpino has been very helpful managing my request on the follow up of the Dilapidation Report( sent by BSS in conjunction with the "cracks all over my terrace house">>> Joe has managed to get a statement from the construction company (Creation Homes for Central Equity )which will be helpful for me to pursues further with BSS >>>The report was organised by DECMIL a construction company that are doing the Plenty Rd Upgrade

I've never met a more arrogant rude bunch of useless agents in my life. They look down upon you because you are renting and act like they are better than you. Good luck trying to get them to call you back or respond to your Emails. The funny thing about these people, the apartment i tried to lease back in November in Southbank is still empty, which is $7800 of lost revenue to the landlord. All because these idiots treat you like dirt. The funny thing is i don't know why they think they are better than you, most the landlords who own these apartments are probably down 10% from there purchase cost, you are actually the smart one for renting and taking advantage of city life!

Jen got us a result in a difficult market and was always focused on the details and communication with us to keep us informed of the progress of the sale. She is easy to deal with and demonstrates a high level of profesionalism.

People's experiences with real estate are generally not fantastic as a general rule but having lived in 5 different properties across two different countries in the last 6 years, I can honestly say this is the worst service I have received. Do yourself a favor and avoid Micm.

Why?

Their prices are insanely high, the deposit is more than one months rent.

They have no idea how to communicate. They say one thing in an email and then claim to have said something completely different despite me having the email in front of me. They refuse to accept when they make a mistake and blame the tenant. An example of this was when I moved out, we asked if we were to steam clean the carpets ourselves, will that be sufficient and would we still need a receipt? - in response I was told that would be fine and that I don't need a receipt if I do it myself. A week after moving out, I get an enail complaining about the fact we didn't get professional carpet cleaners and didn't provide a receipt and Micm claimed to have never communicated that we didn't need to.

Throughout almost a years tenenacy, broken appliances such as the oven which was faulty since day one was promised to be repaired but they never sent anyone despite following up almost weekly. (I have 33 emails on the subject - who knows how many calls)

Almost 2 months after moving out and signing my bond claim for I have not yet received my bond. The property manager said they'd process the form and send it to the rtba the day after I sent it. I called the rtba and they said they never received a form. This means Micm never bothered to send it or forgot about it given they're about as organized as a group of drunken sailors trying to find their way around the amazon.

I've also had better conversations with my dog than with the staff on the phone as they are one rude and two barely speak English - and I'm usually very patient with internationals, being one myself - however if you have learned all the words to be rude and can't communicate simple instructions over the phone or email in the most basic form of the English language then perhaps Real Estate and customer service is not a job for you.

If you have Kelly Nguyen as your property manager or have anything at all to do with this incompetent sorry excuse for a real estate agent then please let me know so I can buy you a beer to get over it.

Stay away from Micm. Do not do business with them unless you want a brain hemorrhage as a result of pure frusration. Too bad I can't rate 0/5.

I would like to take sometime to recommend Alice Chan, of the MICM Victoria Point, docklands office. I had approached Alice with my requirements, and I found her very professional, transparent and thoroughly knowledgeable of the renting process. She was also mindful of the requirements of the client when she was recommending the available options for me.

I also found Alice as very courteous, knowledgeable and down to earth with a positive attitude. As it was the first time of me renting a property in Melbourne, she took time to explain me the entire process of renting a property in Victoria and even went ahead to give me some advices on the utilizing the power wisely. I would highly recommend Alice and MICM properties and I wish this message reaches the authorities who could reward Alice for the highly commendable job that she is doing!

Wishing MICM and Alice all the very best!

Regards,
Sandeep

Being working with MICM for years and have no issues at all, great company and great people. Specially Katherine Legaspi whos is very responsive, professional and has helped me a lot with any concern. Very recommended.

Jackie was great to deal with, very professional and was always able to accommodate us with inspection times and made the process of buying a property very easy :)

Thanks so much to Milica for helping us work everything out so quickly and easily regarding a bond transfer. All instructions were very clear and friendly and the whole experience was very easeful.

Excellent service. Quick response. Great hospitality.

I wished I'd done a little more research before using MICM. They are all smiles and free coffee when you want to sign up but they try to intimidate and bully you when you finish the lease.

First was the moving out pack which suggested I NEED to use a professional cleaner (incorrect only a carpet cleaner), and they could helpfully put me in touch with one. I declined the offer.
When I returned the keys surprise surprise the found the apartment unsatisfactory, but once again they could helpfully just have it cleaned and send me the bill. All this was late Friday afternoon and despite trying to arrange it they were unable to facilitate access on the Saturday for me to confirm.

When I finally was able to access he property again it was evident several people had been through the property and things I know were clean were dirty again.
I inspected the claimed dirty items, and also cleaned some of the other things that were now dirty again as a measure of good faith.

Again at 6pm on a Thursday after the revisit they say there is still outstanding items and I need to have them fixed by Friday as they have a new tenant moving in. Poor Soul.
This is obviously impossible and once again, surprise, a professional cleaner can be arranged by them and they'll just send me the bill.

They were very quick to then threaten to take it to vCat unless I agreed to have a cleaner in of their choice and pay the corresponding bill.

Throughout this whole process they tried to intimidate me repeatedly unless I "just got it cleaned", and she also referred to the state of the apartment as disgusting and accused me of not cleaning it when I vacated. Both things that are far from the truth (unfortunately I cant post photos). All of the supposed cleaning issues are also further muddied by the fact both times was 3+ days between cleaning and inspection.

It almost seems like the path was inevitable and they go out of their way to intimidate you into just using their cleaners.

I will certainly never be using MICM again, and I recommend you don't either, unless you like being bullied into just handing over a blank cheque for fictitious costs.

I also just found out they aren't a member of REIV, this probably tells you all you need to know about their credibility.

I received great news today from Priya Kumar! Thankyou so much for helping us get into a rental home when we were almost about running out of time! You were our Angel today, my family wooohoooed so loud on the phone their co workers thought we won the lotto(which we did in a way ). I cannot thank you enough, you have made my day and my family's week. We love you!! Thanks MICM for having this Angel work for you,she's a great asset and such a pleasure to have met her.

Alvin Victor has been following up regularly for his clients and does his best to accommodate his client's request. He has also been helpful in his approach and does his best to maintain good relationship between his tenants & landlords! Good work, keep it up Alvin!

Hi I would just like to give some feedback about my experience with Natalia Susanti. I have been looking to purchase a unit in Southbank or Melbourne CBD over the last 10 months and I just have to let you know that Natalia Susanti was the best and most hardworking agent I dealt with.
She went above and beyond in showing me multiple properties, assisting me in any way she could and responded to emails/ phone communication promptly often outside of working hours. Please pass my compliments to Natalia for being most helpful and informative. This lady is an asset to your company and is a rare gem!

Absolute 5 star experience. Robert, Ethan and Reena in their leasing department have been nothing but polite and helpful, and wil go the extra mile for you. Highly recommend!

Wow there's literally not one positive review. I've just signed up with them too... They've also already stuffed us around and we haven't even moved in yet..

After we moved in the property, we found a lot of unexpected problems that was not possible to see while inspecting it. MICM and my property manager approached the problems professionally and solved them in such a short time. Now, we are happy about it. Thanks.

I just wanted to post an online review to inform MICM and the general public of the great service that our property manager (Joe Carpino) has provided to us over the last 12+ months, especially in the last 6 months.

We have owned our property (U310/108 Dudley Street, West Melbourne) for over 5 years, and for that whole time MICM has been our property manager. Joe Carpino was appointed our property manager early last year (or possibly late 2015). Joe is always responding to our questions and requests promptly, and actually following up and taking an interest in our concerns whenever we have raised with him.

No other property manager from MICM (or any other real estate for that matter) has provided us with the same level of service that Joe has provided, and this is even more so over the last 6-8 months. When Joe took over our property he somewhat agreed that the unit and the tenants were possibly not managed well enough (by his standards) and this was evident in the condition of the unit at the last inspection that we attended with Joe and our previous tenants. When the tenants notified Joe of their intention to relocate earlier this year, Joe keep us in the loop with rectification works needed, quotes for these works, general cleaning requirements and possible bond issues. As owners, this is extremely important. We then decided to conduct renovations and a total refresh of the property which Joe assisted when he could and provided Body Corporate connections, information and guidance. The renovations were being completed whilst we were overseas and Joe kept us informed of progress, and even managed to source our current tenant to move in as soon as renovations were completed. Unfortunately the renovations took longer than expected but Joe used his property management skills and negotiated a new move in date with tenant whilst continuing to monitor the tradesmen s progress in the unit. This was invaluable to us being overseas and unable to communicate directly with tradesmen (only via messenger). This is the most memorable moment of our journey with Joe as our property manager, but Joe has always provided a professional and prompt service and it is an absolute pleasure to have him as our property manager.

If there is an employee of the month/year award Joe deserves this!!!

I wanted to let MICM and everyone know how much we have appreciated Joe's service and support, and that all MICM property management services should be modeled on his approach.

I wish I could leave zero stars. I have spent ages filling in the dreadful online form for a rental property. It is a form you cannot save, it differs from the hard copy form (it has different requirements?), and then when I go to submit the application it fails!!! I wasn't surprised this happened after reading other reviews here. All contacts with the leasing team at MICM have been very ordinary, they are disorganized and ill mannered - so I am taking the earlier reviewers advice and going elsewhere. Thanks for your honest reviews it does make a difference. I suspect the 5 star reviews are submitted by themselves.

Jen was an incredible agent to deal with. Highly recommend her. Absolute professional and a pleasure to deal with at every step of the way.

Dealing with Jennifer, Matilda & Alvin at MICM is a total breeze. I inspected a fabulous apartment Saturday and submitted required documents same day. Monday approval. Tuesday documents. Thursday in! Looking forward to an equally great ongoing relationship! Well done MICM.

3 weeks of emails and calls and not one responds from any agent. these guys have a near monopoly on southbank and are completely uninterested in renting apartments...

The service was impressive. Would recommend to anyone who need help with renting properties.

Georgia (property manager) was very professional and very helpful. Help us through our renting and moved out to next property. Much appreciated.

Satisfied with the quick arrangement for appliance maintenance, handled my requests quickly despite me writing furious emails through and forth to them, they handled it well professionally too. Especially when my property manager in-charged is not around, their co workers assisted and handled the situation well. Rest assured, they will be on their toes handling your situation quickly.

I would definitely recommend this reliable and efficient realtor to anyone who wants to get things and service done quickly. Also, of all the consultants I worked with at MICM, they are professional and very friendly. Keep up the good customer service, thats what we pay for!

One star is way too much for this dodgy real estate. Super rude staff and property managers. They are literally looking to make money (even 10, 20 up to 500 dollars and more) from ypu as a tenant while moving out. No manners and respect for the tenants. They do not release the bond and keep asking for more and more money until they can convince you to pay some part of that money. They make you frustrated and you will say, ok, just finish this and give my bond back.
Not recommended at all

I had the opportunity to deal with MICM while looking for a new apartment to move in. There were really cordial and responsive. Special cheers to Nicole for being in touch and updating us regarding our application.

Jackie Deng is the best real estate agent I ever met. He is so smart , does everything so fast ,so nice and so kind, help client much more than his job. All my family much more than happy for his help. Thanks to MICM too.

Very proficient and prompt on response
Jenny has been a delight to work with. The best part about her is her nature to be willing to be available at all times. I feel she was very clear in her communication and to be honest went above and beyond working with contractors, conveyancers and vendors. Absolutely loved her!

My Property Manager Milica Ivetic is a delight to work with and goes above and beyond to assist with matters.

We are very impressed by the excellent service provided by Faith Chang and team at MICM on the sale of our apartment. Faith was highly professional, reliable and respectful in all our dealings. She was always ready with valuable advice that demonstrated strong knowledge and research. We could not have asked for more.

Deevesh Bundhoo was really wonderful as a leasing agent - 3 words I would describe him as are patient, positive and proactive. He turned what was a daunting experience in finding accommodation, having relocated to Melbourne from overseas, into a smooth and stress free transition. Many thanks Deevesh :-)

I will definitely recommend this office to my friend. I rent a good apartment through this office with help of many kind staffs. I will thank Sharuen, Elaine and Ricardo for their warm help.

Very unprofessional people, we scheduled an inspection for an apartment and after i and other 10 people were waiting for the lady she just shown a studio for the same price.
So obviusly what they are advertising it's not true.
I won't reccomend then as a realestate for anything.
Very disappointed

We became owners at Kings Park in July 2015. We have always found Lucia to be very patient, helpful and, above all else, fair and reasonable. As owner-builders for alterations to our apartment, we often relied on Lucia for guidance in our decision-making and she was always easy to contact.
Thanks Lucia
Kate and Phil

This agency is the absolute worst . They never ever answer your calls . I have called them more than 50 times and all it says is to leave the number and I will receive a callback but in vain. They have no sense of responsibility and don't reply back to emails.

Jen Lin Lau has done an amazing result selling my apartment in just 10 days in a pandemic.
Jen always was positive from the very start of the campaign to achieve a good result as fast as positive. The communication I received was outstanding. Jen always kept me informed of open for inspections, feedback and interest from buyers.
I had a specific price in mind and never thought it could be achieved let alone surpass that figure by $50,000.
If you are looking at selling please contact Jen, you will get the best advice and the best price possible for your property that s for sure.
Jen you are truely amazing thank u so much.
Your happy vendor Justin.

My experience with MICM was extraordinary. Nicole Mesiti, helped us find the perfect home for us. She was generous with her time, and really listened to what we were after. Once we found a home we liked, there we requested a dishwasher so that it would complete the home and within 24 hrs it had been arranged. Even when we provided our termination notice, Nicole was attentive to all our needs such that our bond was arranged to be returned immediately. We are grateful to Nicole and MICM for making finding a home effortless and also leaving the home with peace of mind and a great relationship.

We were on a property lease in melbourne with MICM and Elaine Yeo was our property manager
I would like to thank Elaine for her true professionalism, informative and helpful attitude.

Will always recommend MICM and Elaine on property management.

Thank you so much Elaine Yeo!!!

Never seen so many fake 5 star review in my life. I'm surprised that Google allows them to write fake reviews about themselves.

I tried applying for an apartment through these people and choose not to and went through a different Agency. I can tell you now the MICM staff are very rude and treat you like a dog. They think because you choose to rent that you're a peasant with no money, that your a second class citizen who is a baby and just wants to freeload in the apartment. I also heard they tried to withhold my friends bond because he left the cleaning products behind in the apartment by accident.

I have had a great experience with my last 2 rentals in Melbourne with MICM for last 2 years , and I have to say specially with Chrise as she has always been very helpful to me and my partner and helped us to get the apartment we wanted no matter what the conditions were.

Agent is super doggy treating tenants.
Incorrect answer, violation of conduct.
Planned to take further action with VCAT.
Take advantages of international students and anyone whos not familiar the australian law.

Milica Ivetic has been super in managing my property during the current transition. Very much on top of things and responsive, always clearly and patiently answering my queries. If you've got a property with MICM you'll want Milica as your property manager!

I am moving to MICM property and my property manager Milica has responded to all of my queries in real quick time.She is really helpful and generous in addressing all my queries with utmost patience.
Thanks Milica for all your help

Natalia helped me to purchase the apartment that was best suited to my needs. She understood quickly what I was looking for and helped me to focus my search. Natalia went out of her way - organised a special viewing at a time that suited me best and explained carefully the timelines and the processes involved leading to purchase. I'm very happy!
Originally collected @RateMyAgent

Jen is an outstanding agent who has incredible passion for her work and is very focused on achieving a positive outcome. Following my initial call she quickly provided an assessment on the market environment and was very proactive in guiding me in how to present the property including coordinating the necessary services to support the sales campaign. She provided regular updates on buyer inspections and managed to negotiate an excellent result during a challenging market environment. Her professionalism during the campaign was 1st class.

As a tenant, they are very difficult to communicate with. Hard to get anyone on the phone or a call back. It was extremely stressful. We were asked to fix things upon leaving that were clearly in the condition report that we submitted at the start, this obviously wasn't looked at before trying to get money from us.

Cary Thornton at MICM is the worst sales I had ever deal with. I m the vendor and I had never spoken to him ever since my property is listed. He promised to send me a vendor report every week after the open home. However, I had only received it for the first 2 weeks and he s uncontactable. I tried calling and sms him but he didnt get back to me. He only sent me another vendor report and asked me to reduce the advertising sales price which is way below the market price. This kind of service is unacceptable.

Professional service from MICM, very friendly staff and quick to respond.

MICM made my apartment hunting way too easy. Very reliable and informative! Highly recommend to anyone looking for place to live in Melb.

The southbank office is the worst real estate i have ever dealt with. I have had 5+ property managers who never seem to remember anything the previous person had done and then require to do everything again. I have not been a tenant for about 8 months and I'm still dealing with issues because they can not get organised... Stay away if you can!!

Great customer service with friendly staff over the phone and email. Application procedures was fairly easy as documents required are done through MICM website and 1Form. Calls were received to ensure documents are submitted correctly, this ensures that your application process will not be further delayed.

Only minor issue is that they may take several days to reply your email. Would highly suggest to call them for any enquiries.

Overall, I am highly satisfied with their friendliness over the phone, they have provided a safe/worry free property applications.

I had great experience dealing with MICM during my rental tenure. Kelly Nguyen is one of the best property managers I've dealt with!

I have dealt with Faith when I was trying to sell my property and I have to say, it has been such a pleasant journey throughout the whole process.

Faith was always very tentative, had lots of advice and information which was super helpful and most importantly she made things so easy for me. There was a small hiccup on my part (nothing to do with Faith) and she has been nothing but helpful and to be honest, she went above and beyond.

I wasn't expecting my property to sell so quickly but with her hard work, not only I have sold my place, it was settled in 2 weeks.

Thank you so much for your hard work and next time I'm thinking of purchasing some property, I will definitely go back to Faith.

Highly recommend her to everyone. :)

Aili the property manager looking after my place is amazing. Unbelievably responsive, knows her stuff and empowered to make decisions so she obviously has the support of her management. Much better than the less hungry locals who I had before

I was new at Melbourne CBD and required a unit at short notice. MICM helps me to have 6-month lease at Flinders ST including power connection with Origin on the same day. I was able to move in on Saturday. Special thanks to Property Manager Mr. Joe Carpino. He was there for me on Weekend. He also managed all maintenance requests effectively, efficiently and within a reasonable time. I will definitely check with MICM for any property I might need to lease in future.

I am a tenant in MICM, they are really professional! And during this hard period (COVID-19) they help me a lot! I cannot say how I am glad rent apartment from this great team! Just tell everyone it is the best choice I ever had!

Qiao is very helpful through the way of my property selling from the first consultation. It's amazing that my property was sold within one week! She is prompt in replying my queries and knowledgeable in answering them. Will definitely recommend her service to people are selling or buying properties!

If you wish to be threatened and taken advantage of, please rent with MICM. :)

Poor service! Ashley Bugat would ignore emails days and days - took her 6 weeks to give us our bond back ($3,900 dollars) and even then made us pay a bill via them which we shouldn't have. Would not recommend at all!!! Say they have called but no missed calls on my mobile nor any direct emails to me! Avoid at all costs.

Faith is friendly and approachable, with a wealth of experience and knowledge in the Southbank market. She leveraged off what she knows to produce a very good result for me.

Good advice and great result at a difficult time in the property market.

My apartment on City Road, Southbank was due to list just as COVID- 19 was beginning to affect Australia. Understandably I was nervous about how this would impact the market and considered postponing the listing. After speaking with Jackie however his knowledge of the area and the market convinced me this was the right time to sell. This has proved to be the right decision as the property was sold within 7 weeks and in the price band I expected. I would not hesitate to use Jackie Deng again should I be considering a selling a similar property.

Recently ended a lease with MCIM, Britta has been professional and responsive throughout. She has been a fantastic property manager, a great asset to the company.

Working with Jen to find our first home felt so easy and seamless. Jen works for you, and works extremely hard throughout the entire process. She listens to what what you need helped us navigate the daunting process of buying a home.

At no point did she make us feel pressured into make a decision.
I would highly recommend choosing Jen when trying to decide on an agent to help you.

Got myself a really nice apartment, which is clean and a was a fair price. I am happy with the company, would recommend.

Worst experience of my life. Paid a LOT more for an apartment with a large terrace and immediately regretted it as every single day it rained down cigarette butts, rubbish, water etc from residents above that completed burned and destroyed my outdoor furniture. Wrote a complaint to property manager that was ignored, complained again and was promised I would receive a response - nothing. Moved out, did everything asked of me (got professional cleaners, changed globes etc) and was told everything was in order and bond would be returned in full. After one week of hearing nothing contacted the office and was told they 'forgot' to send the form. Assured it was sent. It's now almost 3 weeks since I moved out and I still don't have my bond back!

Called MICM Southbank to inquire about rental property. Staff is very unprofessional. My call was kept on hold for 15 minutes. Not only that, call was forwarded 8 times from one person to another. They did not have any knowledge regarding property. What a shame. Worst team ever. MICM really needs to work on training their team.

Terrible services! Can you imagine traveling 30 mins to an Open Inspection that your agent forgot to bring key and told you to come back another time?! So, you decided to walk 15 mins to get keys from his colleague and walk another 15 minuets to the apartment only to find out they gave you wrong keys?!

Rude, ignorant staff who treat potential tenants like second class citizens

Don't trust Kelly Nguyen. I walked away from a lease signing after being told different things. Applied for a 2 bedroom place, leasing consultant said anyone that I eventually get for the second room has to go on the lease for a fee of about $100. Before and during the lease signing I asked for only a 6 month lease since whoever I get for the other room will also need to go on there. Kelly (Property Manager) said we can approve them without them going on the lease and the owner is overseas so might not be able to get a response for 6 months instead of 12 months plus she probably won't accept 6. I walked away and went back to work without signing. Forwarded the email to Kelly from her leasing consultant saying all occupants have to go on the lease. Kelly wrote back straight away saying the owner is okay with 6 months but all occupants do have to go on the lease for a fee of $165, very different to what she told me an hour earlier when trying to get me to sign the lease. I withdrew my application due to dishonesty.

I got a call from an Air-Conditioner installer the next day saying they are at the property ready to install. Even if I had signed the lease this was a day before the commencement date of the lease. So unprofessional.

Update: it's funny that they write in comments that they will contact you today to sound like they care to potential clients but don't contact you. Your comments missed the point. Although, I disagree with you it wasn't the no subletting that stopped me from signing the contract. I can live with your excessive fee for doing almost nothing but I can't live with dishonesty to start a 6 month relationship.