MICM Property Reviews

I applied for a property and submitted my application the next day, did a follow up with MICM as well, they said they have received the application but the leasing team was so inefficient that they never processed it, they skipped my application after doing continuos follow ups

I had applied through the MICM realestate website on Sunday, and MICM did not bother looking at the application and that was way before a application was approved for the property

The application you guys actually saw was my 3rd application, since your team was too lazy to actually do their work properly.

Ms Alice Murray is the most useless Agent anyone can have, she said she will send me some similar properties after accepting the fact that the mistake was made by MICM, but she dint do anything, horrible service

Absolutely disgraceful excuse for property managers, continually could never get a response. It took months to have repairs completed and was just generally stressful when something went wrong as they never responded. Ashley would not return emails or phone calls once we vacated the property, it took around 5 weeks to get the bond back, even though I took the liberty to complete all the paperwork myself and send to her, even then she did not have the courtesy to even acknowledge she had received my emails. It's not worth the stress caused on a day to day basis to rent through them. Not a positive experience.

Very bad agent. Just win from VCAT. If you have any problem just pick law and defend yourself. The following sentence is for the Chinese to work in the intermediary, I hope you have a little conscience, do not bury the tenant, Others have been explained clearly in the court, but I hope that you are really a little conscience, don't push any problems to us! ! Thank you, very low!

Thanks to Elaine for the great service she has provided me as my property manager. Her communication and ability to promtly follow up and respond to any issues was much appreciated.

Professional sales
Jen is a very professional sales agent who never disappoints you. She is very responsible and detail-minded, keeps updating the market trends and discussing all the responses from potential buyers. She always sets a higher goal than you expected, trying to get the best interests for vendors. She is friendly, reliable and easy to communicate. I am grateful to have her to help through the sales process! I would definitely appoint her to be my sales consultant again and recommend her to any vendor.

I had a great experience renting from them, then a horrible experience checking out. While I paid rent till 17 March 2020, they moved my stuff to another apartment on 27 Feb 2020 without my consensus because 'our cleaner came in and found your things still there'. They could have rearranged the cleaner and charge me the extra, but they made an irresponsible and illegal move to touch my personal belongings. At the same time, the agent Evan Cai wrote me an email and threatened me of deducting from my bond if I damaged anything moving out from the apartment where they put my things.

1 day later, they wrote me another email with some photos of my apartment and asked to deduct from my bond. Reasons are: a wall chip which I believe they have caused while moving out my stuff; white marks on the shower ground as a result of normal showering. I cannot agree to any of these accusation and I want to warn people thinking of renting through MiCM whether to take showers in their propterties.

I've been in contact with Milica over the past twelve months and she has been exceptionally professional, responsive and fun to deal with. Well done Milica!

Hans has been most helpful in selling my property in the Melbourne CBD. He was always there to take my call when needed and sold the property at a good price. Thanks again Hans.

My property manger ( Lydia Liu) provided an excellent service to me whilst she take over my investment property. She is very professional , proactive and helpful property manger. She is so amazing.

Tad Tkaczyk has been my property manager for more than two years now and he has been fantastic. Always easy to contact by phone or email, Tad has helped with any lease requests and queries quickly and with high attention to detail.

Well that was a nightmare.. The 'good' reviews are questionable, our experience is very consistent with the other 'not so good' stories.

Two months since we moved out, a date with Vcat, we finally have our bond back for a property that was leased without replacing carpets, whilst trying to force us to pay for carpet replacement or otherwise, 'money in their bank' type maneuver.

Over 10 years of leasing and not once had I experienced bond issues until now. What started off as one room requiring carpet cleaning, turned into two rooms a few weeks later with a threat of us being taken to Vcat, along with the added advice that not only will we lose, but we'll need to pay more.

We won 100%.

We didn't just win, the display by MICM representatives was beyond amateur. From not giving us relevant documents and allowing for the matter to be postponed (which we declined), to changing the amount owing to finding brand new stains, ultimately it was the whole leasing the property bit, whilst still demanding money for their 'loss,' which brought the whole thing to a swift close.

Along the journey, on several occasions we were reminded to pay unpaid bills and unpaid rent, each time an error in their accounting as our bills were always on time. I wonder how many people go ahead and pay these reminder notices without contest? The ATO will soon be wondering the same thing.. Even after we moved out and settled everything but bond, after receiving an email advising us of an extra $6 that we are free to collect for now overpaid rent, we still managed to receive another email and direct phone call asking for an unpaid rent amount totaling a third of the final price. Withdrawn. Again withdrawn. Nothing but headaches and even still, two days before going to court, we were contacted by a debt collection agency in regard to an unpaid bill! We were almost two months gone from the property at this stage. Again, immediately withdrawn.

Disgusting treatment, terrible account management, revolving door of agents, nothing could possibly ever entice me to come near this company again. I strongly suggest you take photos, keep all emails, and question any discrepancies that come your way.

One star is generous and forced, zero would be a closer representation.

Qiao Cai offered what I found a stunningly successful service. She explained her perception of the state of the market and her assessment of how successful she was likely to be in selling my property. She made no unrealistic claims and once I'd placed my property in her hands she moved rapidly and sold the property in less than three weeks from my first talking to her at a price much better than I had ever hoped. Throughout she fulfilled, what she said she would and could do and unlike so many never over promised and under delivered, indeed she did exactly the opposite. I am very grateful, very many thanks. David.

Extremely happy with the quality of service provided by MICM at 618 Lonsdale Street, Melbourne. The way the whole process was handled is very professional, thorough, friendly and transparent. The help extended by the staff was exceptional. I would like to pass on special thanks to Stephanie for her help and continued assistance.

AUSTRALIS concierge have to be the best in Melbourne. If you have a problem they will always go above and beyond to help you out in anyway possible, providing it s within their guidelines. Walking into the building after a hard day and seeing smiles all round is priceless.

I currently live in 618 Lonsdale, and thought that I d take a couple of minutes to say how nice the common areas of the building are being kept. I d also like to praise the concierge staff, as they are very helpful in dealing with any minor issues. In particular I d like to thank Lisa Micelotta, who helped me to organise a locksmith when I recently locked myself out of my apartment.

Hans Fans and Rhiannon East in the sales division of MICM were great to work with, they helped me through a potentially painful transition from an apartment I was renting that was sold to another to ensure that I was not left without a place to stay. Hans even made the effort of going through the process of searching for apartments within my specification and found the one I have now moved to.

Laura Xuereb from the leasing team was assigned to my account without notification and she sent a lease extension offer to my previous employer s address when I have already notified the previous leasing manager that I have switched employers the answer I got from Laura was that I did not inform them of a change in mailing address because I have only informed them of a change in employment (I think it should be logical that if your mailing address was your work address that once you inform someone that you no longer work there that all mail correspondence should be through your residential address, BUT I might be wrong).

As a result of this, I was in a vulnerable position, on a month to month contract that would allow the owner of the property to issue a notice to vacate. Laura would later say she tried calling my phone and left voicemails and text messages - unfortunately there is no record of a voicemail or text message from her or a call from her office.

Unsurprisingly, the new owner of the property issued a notice to vacate. Hans and Rhiannon were the only redeeming factor through the whole process, they were apologetic for the mess up and ensured I was on the same page with them as they organised the property for sale. In the end, they helped me through the transition and found an apartment to ensure that I was looked after. I would recommend both Hans and Rhiannon unreservedly for helping to remedy a stressful situation.

MICM doesn't pass on important information to landlords. I offered 12 MONTHS RENT UP FRONT + bond and received a generic "sorry landlord has refused your application" reply.

How would you feel if you were the landlord - probably paying interest on loans/credit cards while MICM refuse a $25,000 cheque on your behalf?

I own two properties at the moment, and while renting I've always had my bond returned and have never defaulted on any payment.

Amazingly, I've been through this exact same situation before with MICM - they must have many landlords who want to risk non payment by tennants as MICM insist they don't want up front rent!

we are tenants. one time, our direct debit did not go through and the agent Amy Cox threatens us with a notice of eviction if she didnt get the payment asap. No courtesy or anything, just threaten loyal micm custoemrs with notice of eviction. this is the kind of standard to be expoected from MICM if youa re renting through them.

Awesome customer service provided by Miss Tanveer Kaur. She s very friendly and I have full trust on her with my property.

618 Lonsdale Street - Concierge - Chalk and Cheese Service.

How can the concierge service be so inconsistent?

Lisa - gorgeous, friendly, bubbly, will always go the extra mile for you. It's almost as if 'customer service' is Lisa's middle and last name. I look at her and I smile. She is a 'role model' employee. Do whatever you can to keep her.

Male Day Time Concierge. For the purposes of this review I shall name him Peter - unfriendly, cold, untrusting, stiff. My partner lives in the building. Due to issues with the intercom and poor supply of elevators vs residents, I often (1 in 3 times) have trouble getting to the required level. It's annoying having to wait for a lift to then have to walk back to the intercom and repeat these steps all over again to no avail. You may ask Concierge for help but if Peter is on duty he will not let you up, apparently a policy. As a guest visiting, I already think poorly re: lift shortage and wait time at the lifts (poor design) but to be treated by Concierge as if I'm an intruder or someone who lives with 10 other people in a 2 bedroom apartment is despicable and insulting. End result - I have to call my partner/resident to come down to the foyer to let me up. Peter may be following a policy but this policy should not be imposed in a poorly designed apartment building. Mercifully 'Better Apartments' legislation in Victoria has been passed which will improve apartment design in the future, but in a nutshell re: customer service. Re-train Peter, although I fear he is a lost cause because you cannot train customer service. An inherent part of Concierge. He would be better suited working in Centrelink where customer service is shamefully not required.

5 stars for Lisa. 1 star for Peter.

I welcome the opportunity to discuss my comments further.

Xavier

FANTASTIC JOB TO ELAINE YEO, THANK YOU FOR MANAGING MY PROPERTY IN WATERVIEW WALKS, DOCKLANDS. WHEN EVER I NEED HELPS YOU ALWAYS BE THERE FOR ME. YOU ARE CALM, ALWAYS SMILE, NICE PERSONALITY. I LOVE TO DO BUSINESS WITH YOU. IF I HAVE MORE PROPERTIES YOU ARE THE ONE I WILL CHOOSE.... TOTALLY VERY HAPPY WITH THE SERVICES!

Many thanks to agent Sophia Kaur for her hard work to meet my expectations regarding new home. It was super easy to deal with her. Many recommendations for this agency and the team. Thank You!

I ve been a tenant of MICM or over 5 years amd I never had an issue.
The only reason I m giving 1 star is because all the good work that the property managers and all the employees has been taken away but I person in the last 6 months.
Before we had the property manager we had the last year approx we had a girl who was really really helpful and nice, she was communicating everything going on with the property (small changes, issues with the property, leaving for holidays) all the things that I would love to be notified as a tenant so if I have a problem or something someone else will give us a hand.
Everything was going really good until they decided to change the property manager (I believe the girl got promoted to a better position).
Then that s when everything started going down.
Let s call the property manager Wilson.
Wislon wasn t helping at all, every time we tried to reach him over the phone he NEVER picked up the phone and then when I told him that he wasn t taking my calls (in an email) he said that he doesn t pick up the phone.
We emailed him later about a big issue with mould we were getting in the ceiling of the apartment and no joke it took him maybe 2 months to send someone to fix it. In the meantime we were getting health problems because of that and even our clothes were getting full of mould as well.
We had a problem with the exhaust fan in the toilet and again it took him MORE THAN 2 MONTHS to send someone to replace it. Again, when I tried to reach him to ask him we did not get any sort of answer.
The problems go on and on and on. Honestly I RECOMMEND MICM but if your propert manager is this Guy (Wilson) make sure you change it before you get the same problems I got.
Hope MICM take a look at this and try giving the guy some customer service training and maybe a new phone as well.

MICM was great with us, they showed real support and effort in finding us an appartment that suited our needs.

No one answers worst company for body corporate don't even engage with this company as no one answers yyet can't fix things

I had just signed a lease with MiCM and told within weeks of moving in that the property was up for sale. If I had known this beforehand, I wouldn't have viewed the property. I feel as though I have been deceived with information. I now have people walking in and out of my apartment each week. I had no prior knowledge of the sale of this property before I moved in and now I have inspections twice a week. This is incredibly frustrating.

I'm tenant living in 618 Lonsdale street. I gotta say the concierge is really amazing here. Especially Lisa Micelotta who is always very supportive and kind to all the tenants. People like her are what makes it so amazing to live here

Keep up the good work!
Great professionalism shown in attaining a good price in this tough covid market. Always kept me up to date with the latest developments. Keep up the good work!

My experience (leasing and selling) with them is an absolute nightmare. There is no way for me to come back to them in the future.

I have been living in 618 Lonsdale for 1year and half. The concierge team is very nice to the tenants. Especially Lisa M, she been always supportive and generous with offering her help to us. She will do all she could to help you solve your problem -such as parking, parcel collecting, moving in and out , ect. 5 stars service for sure !!!

Faith was professional, friendly, helpful knowledgeable, diligent and always kept us up dated. We believe she achieved the best possible price in the current market. We will definitely use Faith again when we sell our next property.

Owners Corp never return messages (this has occurred numerous times over the years I have owned my property). Once called back and was advised by the rep that they couldn't take down my phone number from the message in time! Can't they replay voicemail messages! Incompetent much?

Once you sign up the lease, agent don't give a s**t about you. Hopeless to get repair done.

this is so frustrating... just wasted over an hour trying to submit a rental application on their website. filled out the whole online form about 5 times and it still doesn't work. and why do they even ask for our direct debit information in an application?? (not to mention at least 4-5 types of ID - isnt a driver's and passport enough????)

Will not be using them again. Rude, condecending people who were not interested in tenants at all. Accused us of having a pet dog when we didn't. When we told them we didn't have a dog they accused us of lying and demanded an immediate inspection. Told them they need to give notice of an inspection as per rental agreement (we have rights too!) and they said "Ah yes, so you can hide your dog!". Our estate agent was a very mean, vindictive and spiteful person.

I just wanted to say a big thank you to James from MICM's 178 City Road office. I popped by to ask for some advice on the application process, and he was extremely patient and helpful while giving me some great general tips. If you have a Star of the Month Award, I'd throw my vote to James! Thanks a million!

Jen is a food agent and a lovely lady who is good at communicating and negotiating. We are glad to have Jen as our agent. She is trustoryworth and we highly recommoned her.

A fantastic sales campaign from Rob E , Natalia and all the team at MICM. I was really impressed with the approach, the brochure was absolutely brilliant, the way the unit was presented with the display furniture, the photos that made it look bigger and the maintenance / renos were a one stop shop from Rowan who works with them
I couldn't recommend MICM more highly. The staff are hard working, diligent and responsive - even at 9 pm at night!!
To all the team at MICM, a big thank you..

I had initially paid for an apartment for a one year tenancy in Elizabeth Street, Melbourne through MICM agent. They ( Joe Carpino and Svenja ) were very quick and very professional in sorting the apartment paperwork. Unfortunately, had lost my job in a month's time and wasnt able to continue my stay in Melbourne. When contacting MICM ( Hema ), they totally understood my situation, empathized , spoke to the landlord who was kind enough to waive any penalties and within quick timeframes, I got back the total payment I made including initial bond amount and advance month's payment which was so critical for me given I was out of job. The human touch, empathy levels, professionalism and etiquette shown by Joe Carpino, Hema George and Svenja Gabrowski was amazing that I would recommend anyone and everyone in the melbourne central market looking for apartment agents to please contact MICM. You will not regret that decision. Thank you so much MICM from the bottom of my heart, you guys are great !! Cheers - Ram

I'm a previous tenant albeit only for a few weeks however dealing with Ferry Setiadi after my move out has been nothing short of stressful. He doesn't return emails or phone calls, he gave me an address to return the keys to which i couldn't even get in the building, then when i tried calling him to find out how to get in no answer & no return phone call. Its taken over a week to get any correspondence in regards to the bond return, i advised i was going overseas today & asked if everything could be finalized today before i left however he told me it will be fine for me to scan the form back even if I'm overseas, so i have to take time out of my holiday & find somewhere to access my emails, print off the form & then scan it back to them. Of all my years of renting Ive never had an agent that had been so hard to deal with. As a tenant i do NOT recommend working with Ferry

They are the worst property managers you will see anywhere in the world. We live in a 36 floor apartment managed by them, and at any given time one of the elevators will be broken. On an average, you need to plan for 15 minutes to wait for the elevator and get out of the building during peak hours. They have a gym, but most of the equipment is broken and no one bothers to fix them. They have a concierge who do not and cannot fix anything. When you complain to them, they request you to email the property manager directly and say no one at MICM listens to any complain from the concierge. People at their office are rude and do not care much for existing tenants. If I can give zero stars, I will but unfortunately I am forced to give them 1.

Update: September 3rd, 2016

So, finally the elevator was fixed last week. It was out of service for the entire month of August! After I posted the review here and on their Facebook page, I got regular updates from MICM. They have fixed everything that was broken in the gym and have replaced some of the equipment.

I have dealt with a number of Real Estate agents and many landlords in my time. I can very easily say that the worst by far is MICM.
In my experience there is not a single person that I have ever dealt with in this organisation that I could consider "helpful" or even, "decent".
They just lie to you and do their best to avoid assisting you in any way.
If you are tossing up between two propertys and one is managed by MICM, ALWAYS go the other option.
I cannot think of a single interaction that I would consider to be "easy" or a single time where they have been able to offer assisstance in any timely or meaningful way.

I was promised so much by this company but they delivered very little. They didn't seem to be very competent at selling a property and despite properties selling around me I never even got a seriously interested buyer. The sales person Melissa Teo told me that if I didn't sell I had no fee to pay but in the fine print of the contract of sale I see that I do have to pay. I should have read the fine print and avoided what I think was deception but may have been a miscommunication.

Update....
Since I gave a one star review a few months ago, the MICM company have made contact with me and rectified the situation. We have discussed the miscommunication and we have come to an arrangement about fees. I feel like for the first time my complaints have been given the attention they deserve and I feel confident that MICM are seeking to improve their service offer and are making the changes necessary to follow through on this objective. I'm sure others will have a different experience in the future.

Wont rent to you if you're not white or Asian. It's a real estate game. I applied for an apartment. Income and everything was up to par. References and everything lined up. They viewed my application and denied me.said i wasn't a good fit but NO REFRENCES Checked?After checking further, i was the only one that even seen the unit. Racist.thankfully, another complex called me later on after i got denied for this one. Just wanted to let people know of their dodgy ways. I should sue

Attended a viewing to find the property was completely different to the advert. The agent stated there were problems with their photos at the moment but this doesn't explain why the text was wrong as well. When looking through other adverts, some properties had photos and walkthroughs of completely different appartments on the same advert e.g. photos of a 1 bed apartment and a walkthrough of a 2 bed apartment all on the same advert.

Joe Carpino has been my property manager for 2 years. Joe has always been very professional to deal with. He responds to my emails promptly and actions requests efficiently.

Jenny went the extra mile to help us and was such a a godsend
The property was an investment property, that I had previously purchased while I am living and working overseas. I asked the platform to recommend someone who spoke Chinese/Mandarin, as I was busy with work and time difference and needed my parents whom dont speak English to participate in the process. I was also not able to come be in Australia for the transaction and needed all decisions and documentations to be handled online. Jeny was very professional in providing market information and professional advise in our property selling process, followed with detailed instructions on all the documentations needed to finalise the transaction (been overseas, documents needed a lot more than had I been in Australia) . All in all we can't be more happier with Jenny as our agent, I will and have been recommending her to friends and family who will require her services. Thankyou Jenny!

We found Qiao Cai to have excellent knowledge of the property market in the Southbank area; that she was professional in all of her dealings with us; and that she was very friendly and approachable. Qiao addressed all of our queries in a highly efficient manner with a minimum of fuss. We regard Qiao very highly and would be pleased to recommend her to anybody with a property need in the Southbank area.

LOVE LOVE LOVE this real estate! I have never had such a breezy and quick-stress experience.
From the moment i had interest in a property with MCIM they showed me interest and care; super prompt and and professional.
even after not wanting the first property I looked that-Camilo was still very attentive and willing to go above and beyond to help me find my perfect apartment.
i went into the Southbank place rentals and within 24 hours I had found my apartment and was signing my papers and 3 days later I was moved in! NO HASSLES super easy and ALL the staff were super lovely and attentive.
My property manger Peter is also very attentive and will answer all my questions with care, very sweet and nice first impressions.

Moving in was also a breeze the concierge are all very lovely and will go above and beyond to help at ANYTIME. the loading bay is super big and the elevators can fit a 3 seater and 2 seater couch in ONE GO.

I m obsessed with Southbank place! you cannot get a better location with these kinds of facilities and service anywhere else in Southbank.

Also a BIG SHOUT OUT to Lisa who is the number one lady at Southbank Place, she is absolutely perfect for her job and does 11/10 with everything she does.
Instantly felt welcome and cared for, wonderful woman who will help you with anything you need.

Thank you guys- Much love.

- Hollie 4704

The worst experience I have ever had with a letting agency. Linh Dang is quiet possibly the worst agent I ve ever had to deal with. Firstly at the start of summer when I had a 1mth old baby we got cockroaches in our apt from the vents/pipes in the building. I repeatedly asked for this to be fixed as I didn t want to have my baby around this. Nothing was done the last straw was when I seen cockroaches crawling on my baby s basket during a night feed. Only then did they decide to send someone out. Secondly we were sent water bills which were months old and forced to pay them with in a week, when we should aleast have a month to get the money together. Thirdly we had given our notice to move out, one Saturday morning we had a knock on the door (they had gotten in the security doors and up the secure elevator) there was at least 30 people waiting outside my apt door to come in and view the apt. We were given no notice that a viewing would be conducted. My personal space was violated. And Finally we paid for a full apartment clean including carpet clean which cost $450 in my opinion the cleaners left the apt spotless. The agent was not happy with the carpet so we got the cleaners in again to steam clean. She was still not happy. There were two faint stains on the entrance for this we had to pay $605 for a full carpet clean and stain removal in the whole apartment. Linh Dang is the most unprofessional, unreasonable and condescending agent I have ever had to deal with. I am so glad to be out from under MICM their communication with their tenants is awful and I will never recommend them or use them ever again.

We are working with Tad as tenants in a property which he is managing, and have found him to be hard-working and dedicated to sorting out all the required steps towards the commencement of a new tenancy.
Whilst there were a few mistakes in some forms that needed to be rectified, Tad was quick to do so and the process was completed in a timely manner.
Most importantly of all, he is always very polite and accommodating throughout the entire process - something I've not always experienced with Real Estate Agents.
Overall, I'm pleased. Thanks!

The agents at the lease department are very rude and unprofessional. Came to inspect property 3011/151 city road which advertised as 12:20-1:50. We arrived at the property at 12:40 and rang the intercom downstairs but nobody answered. Called the agent and she told us nobody was in the apartment, and asked us to wait downstairs.

Waited 15min downstairs and rang the intercom again somebody finally opened the door. So we went upstairs and the young Asian agent was leaving. Asked her if we could inspect the property and she rejected in a rude manner, saying why you come now the inspection was already finished.

Told her we have been waiting downstairs the whole time and she was giving us cold faces and relunctant to show us the apartment. We finally got in to have a really quick look and found the apartment was in a really messy condition, rubbish everywhere on the ground.

Called the agent Lee Yong before re the same property and she was relunctant to arrange a seperate inspection time, hence we changed our schedule to make time for this Saturday inspection and had very unpleasant experiences.

Feel sorry for the landlords, if you ever wonder why your property is vacant for a long time - may be this is why. Wrong inspection time, rude agents, messy apartment that is not even ready for inspection.

Amish has been such a great help in getting us our apartment. She greeted us with a great big smile every time we saw her even though we annoyed her with many of our questions. Amish provided very good tips to help us secure the deal. We inspected the unit on Saturday and was awarded it on Tuesday. Very quick work. The only issue we had was that our property manager was not Amish.

THANKS AMISH!

We love our apartment. We loved the whole process of application and how thorough and helpful everyone was.

Edit:
Thank you for contacting me regarding my issue. I appreciate it.

Jennifer Albanese was our agent, and she was incredibly professional and quick at what she does. It has been such a pleasure liaising with her.

A very seamless buying process from start to finish. Jen not only found the ideal property, she has negotiated the best deal for us, and we couldn t be more pleased with the result. At no point at all, did I feel rushed or obligated even during my multiple requests to revisit the home I eventually made an offer on. She kept us updated with the process at all times, and no questions or requests were too big or small to handle. I would not only highly recommend Jen to everyone who is buying or selling a property, I would happily engage in her services again in a heartbeat. In Jen, you will find an agent who is punctual, highly knowledgeable and professional throughout. If you are after the very best, look no further than Jen and the wonderful team at MICM. Thank you Jen, you have been an integral part in finding my dream home. You totally deserve a 6th Star!

Rented with Tad and Ethan at MICM for 2 years. We had long-term temporary work visas and MICM understood that we did not rent in Australia before, unlike Nelson Alexander who gave us a hard time. Repairs at our place were prompt and they also replaced our drier when it didn't work. At the end of our tenancy our bond was returned to our bank account within a couple weeks of us moving out after filling out and scanning a form that we sent to Tad, which was very easy.

As a tenant, they were un responsive to any contact I made - I vacated the property, but was contacted constantly for repairs, and inspections even though i called and emailed weekly to be removed from the system! They also took over a month for a maintenance issue i reported. I would not want to do business with them again!

horrible in the time of covid-19 with no crisis management talent or any slightest amount of fairness, or empathy neither wit the owners nor with tenants.

Very prompt and efficient from the the get go. We were able to quickly secure an apartment in Southbank while other agencies took time. Good customer service with quick response and action! No bad experience in the time they were our property manager.

Excellent and helpfull consultants/property managers are over here.

Really great service from Robert at MICM in Docklands.
Would really recommend him and the team.
Thanks a lot for making our first team leasing easier than expected.
Johan

I highly recommend Angela Ball as a great property manager. She is very professional and helpful. I recently had a maintenance and she had made the process very easy and fast. Eventually they fix it within 12 hours and got great result.

Thank you Angela for your excellent and attentive service!

I have been renting MICM's apartment for more than 2 years. I would recommend MICM for anyone who is looking for a place to rent.

My Kudos goes to Stephanie Wang, the best property manager I've ever dealt since I moved to Australia. She's so calm, polite, professional and super helpful for helping me and my mates to have a mutual agreement with the landlord during this difficult time. Need to see her in person to express my thanks. Thank you again, N.

Really happy with the service from the team at MICM! So much better than the rest!

Unprofessional rental team, worst service, pour communication.

Absolutely terrible organization to deal with! Rental agents don't return calls & emails and have cost us a new property because of their total lack of professionalism.
In breaking an lease early, they try to take you for an absolute ride by charging ridiculous unwarranted fees and charges.
If I could give negative stars I would

These guys are horrific. I even wonder if they use their own in house people to write the decent reviews for them. Be ware of using them as agents to sell, buy or rent. Lots of knives behind those smiles. Be careful buying any real estate from them. I think they work for Central Equity. They are all own by one owner trying to rip their clients off BIG TIME! Selling you inflated apartment prices, then you will be surprise, why the rent that comes in is no where close to what they say they can get, and your apartment keep falling in value. They wont look after you after they get your sale. High cost of maintaining their buildings, their own body corporation charges top dollar for doing nothing. They will make you sign management agreement to assign management back to them. You are overseas, they don't look after your tenants.They just take your money. They basically rip you off every angle you can imagine. and there is nothing you can do. a bunch of snakes!

I just recently got approval from MICM real estate. I think they work very fast and reliable, specially Caitlin Otto. Thank you for choosing me.

the service I received from there staff has been fantastic as I live overseas and this is my source of income to live and it made my life much easier to know you have some one looking after your investment thank you

Stephanie Wang and Ruiyao Liu provided excellent help and service over the years when I was renting one of MICM's properties. Both are very professional and I would highly recommend their service if you are looking for an apartment.

Highly recommend, straight forward & easy to deal with. Our property manager Tad Tkaczyk was helpful & professional. Keep up the good work team!!

Rex is super helpful and I ended up with a really nice apartment. Great for students to find short term lease.

Jen has been an absolute stand out! From the moment we met she was professional and well informed. She was well prepared for our initial meeting and since has been diligent in following up and getting things sorted. I gave her a tough task and a quick turn around with high expectations and she has blown me away! She respected my expectations and managed to generate a huge amount of interest and deliver great results. Her suggestions were on point and she was relentless in ensuring my property looked the best it could. On top of this she has worked tirelessly to ensure the best outcome and I would be more than happy to work with her in future and recommend her.
Jen, you are an absolute super star! I am sure MiCM realize how lucky they are to have you. Your professionalism, diligence and hard work is a true testament to your success. Thank you!!

Alice at MICM assisted me to find the perfect place. Her service was very professional and courteous, and always happy to assist with a friendly smile. Thanks again to the team at MICM and I would recommend to others.

I would like to thank Alice Chan for being very helpful, knowledgeable and friendly. It was a pleasure dealing with her and she made the rental/inspection process easy! Thanks again Alice!

I have been renting an apartment for over one year and had the agent change 5 times. Something is not right in their office.

Agents are never available to talk too, never return calls and emails etc.
However, they are no worse than other agencies, they are all terrible.

Our property manager Tad Tkaczyk is excellent! He is always efficient and fast in accomodating our requests and answering our questions! Vacating the property procedures were smooth and promptly executed !Thank you!

Elaine Yeo of MICM is wonderful. She is very professional and help us a lot on managing our investment property.

Used MICM as a tenant at an apartment in West Melbourne and they were excellent. Our property manager was Kelly Nguyen and she was super-efficient and professional and in the one instance we needed an emergency repair she acted promptly and solved the issue as soon as possible.

gd in maintenance, but need to have patience. worth the price. Especially Kelly property manager in city road is very nice

I am very disappointed and outraged as to the treatment I received over the weekend. After getting locked out of my apartment, I managed to reach MICM's Lonsdale branch, where I was treated with so poorly.

Instead of getting any support or empathy, I was harshly interrogated by five staff members. I found no standard or reasonable procedures in place to support me as a tenant in a vulnerable situation, forget about humane treatment.

Although establishing my identity should've been easy, MICM's staff managed to make it an insensitive and painful process. Since my file contains my photo id, my wife's id, all our personal details including DOB, previous addresses, rent amount, etc. I'm convinced there are plenty of questions they could've asked to establish my identity, even without a physical id card.

Regardless, I was able to provide a soft copy of my Australian passport, demonstrate access to the registered mobile phone and email inbox. I was still treated as a foe by the five staff members who displayed an offensive and unfair pack behaviour.

In a non-standard procedure of establishing my identity, my privacy was breached. I agreed to show I had access to the registered email inbox. Still, I never gave consent for the staff to open private emails randomly. However, that's precisely what Ms Kim Foo did after she snatched my phone out of my hands.

On top of it, I was required to return the keys no later than the next day (Sunday). Despite my request for a reasonable agreement where I was soliciting to return the keys on Monday when I'm in the CBD, I was denied that possibility.

With patronising and suspicious attitude, Mr Deevesh Bundhoo (one of the five) claimed that MICM must have access to the property at all times may the need arise. I don't disagree with him. However, MICM has lost my keys five times in five years. During that time, they certainly didn't have access to the property, even when it was needed. Still, I was there always for my property managers whenever they needed another spare copy.

I have friends who have worked for MICM, and I know that you know you're simply a mess with the keys of the properties you manage. So, was it really necessary to push me with such urgency and rigidity?

If I could give MICM zero stars, I would. But the minimum is one. I don't think MICM is providing my landlord with fair value for money and they certainly didn't do much for me in time of need.

I have rarely ever felt more vulnerable and mistreated before.

Regards,

Dr Luis Satch

Sharon Huang is the property agent i dealt with when applying for a rental property.
I sent my inquiry from the real estate website and compared to other agencies; Sharon responded on the same day to my questions regarding the property i was interested in.
From that i was able to go through the rental application process and it was dealt very quickly and efficiently with great customer service.

Cannot thank Jennifer & Erica from MICM enough for helping me though this rental process. I have been managing this from North Queensland with deadline looming on current accommodation arrangements. Thank you Jennifer & Erica for providing fantastic professional customer service.

I never feel compelled to write a negative review, however I can definitely say that renting from MICM was the absolute WORST experience I have ever had in my entire renting life.

They will not respond to emails unless it is to do with money and the first to threaten legal action...All before a lease was even signed! I signed a 12 month lease and as soon as the owner wanted to sell the property, the lease conveniently went 'missing' which means we had to leave the premises.

I completed the bond refund form 3 times with the same person who kept claiming it was never returned to them. Even though it was done in person at their own office...3 times.

Absolutely incompetent staff who have no clue what is going on in the business. At one point a staff member even told me that my letting agent didn't work there and never has.

Beware!!

Maria and Deevesh were so incredibly helpful in finding us our new home :D Thank you so much for your help

the worst attitude on service a customer i've ever seen.( I just have to use their owners corporation service)

Currently my husband and i we are living in 618 lonsdale street, this building is our home, so for us to get home and receive a warm greeting or a welcome as these are priceless.
All the concierges have been very friendly and helpful with us, but especially Lisa Micellota, who for us is awesome, she is so well educated and friendly like no one, Lisa greets and welcome everyone who passes by the desk which gives the building such a lovely, homely feel, she is always aware of the residents and help us with any queries.
Lisa thank you for showing us day by day how to work with passion and dedication, thanks for making us feel so comfortable in this place so far from home.
For us the best thing about this building is Lisa.

My thanks to Jazz Singh for selling my house in Melbourne. I did not have to travel to Melbourne for selling the house Jazz Singh and team did a fantastic job from the start to the finish. Jazz has been a professional giving the right advice and also always keep me update. I would recommend Jazz without any hesitation to any person selling their house. Well done Jazz and Team!Merry Christmas and Happy New year!

Renting with MICM was an excellent experience. Angela Ball (property manager) was always prompt with my requests, efficient and yet respectful of my time and privacy. The experience renting with the agency has been augmented by her prompt service to my requests and also the warm welcome and efficiency I have felt throughout the experience. I would highly recommend Angela Ball and MICM to all friends, colleagues and family, any day!!

Have been mainly dealing with Nicole Mesiti through out my 10 odd years of renting with MICM and she has been providing excellent service all these time. Nicole also help with managing my property occasionally and the experience has been great. I have also been dealing with Jessica Otto and Natalia Susanti for my rental property, the experience and after service has always been first rate.

I had a really great experience with Camilo and MICM Real Estate. Camilo was very friendly and really easy to deal with. I was very pleased with the open communication and their help to secure the property.
I definitely want to work with Camilo and MICM again.

From the first contact with Jen we could tell she is hard working, honest and reliable.
We have found Jen to be an amazing sales agent. We were referred to Jen by our rental agent and from the first contact with Jen we could tell she is hard working, honest and reliable. Jen got amazing results on the sale of our apartment especially considering it was during the stage 4 lock down and no one was allowed to view the property in person. Jen went above and beyond for us to get a great price and used all her expert knowledge to negotiate the best price. I would highly recommend Jen.

Useless property agency. No communication with their tenants and waited months between repairs. Our electrical stove top cracked where smoke was being emitted from the cracks...we waited over 3 months for it to be replaced. MICM constantly gave excuses with no urgency despite how dangerous it was. Our agent was very rude and could never be gotten a hold of...WE DO NOT RECOMMEND MICM. If we could rate 0 stars, we would.

Jen worked hard to sell my property. Always cheerful professional and helpful. I strongly recommend Jen

Incredible service offered by Alice Chan and William Chen. Smooth sailing from start to end. Just rented my second house with MICM