Metropolitan Veterinary Associates & Emergency Services Review

We brought our dog in last night. Although she ended up being euthanized, the vets were kind, quick, empathetic, and informative. They quickly explained Athena s diagnosis, treatment options, and prognosis. They were compassionate and understanding when we chose to put her down, and they allowed us to be with her until the very end.

A top notch, kind, professional staff. They treated us with kindness while we made a very difficult decision.

I absolutely love bringing my mini schnauzer Lucky to Metropolitan. They provide his cardiology medical services. The staff is so friendly and their processes are super organized. When I arrived yesterday I wasn't sure how things were going to work due to the COVID restrictions. Boy was I impressed. When I arrived, a nice lady walked over to my car and checked us in and gave us instructions. Then we received a call from the nurse to ask a few questions and to let us know when to bring Lucky under the green awning. They took great care of my Lucky and when he came out he was happy and smiling. Also, his Doctor is the best. Dr. Miller is super friendly and he takes his time to explain everything in terms that I can understand. I can tell that he loves his job and that he loves animals. At the end, the nurse brought Lucky out and took him to pee which I thought was very sweet. I am so happy to work with them and will definitely return.

We took our Frenchie here after a recommendation by our local vet. It was WELL worth the 1+ hour drive as the nurses and Dr. V took such good care of our injured pup. I received very thorough phone updates pre & post surgery and emailed post-op instructions and procedure explanations that were more robust than human post-op info! They made us and our pup feel so comfortable in a stressful time and I cannot recommend them enough.

Do not take your animal here . They give you a price than it changed. They forget to give you their medicine to take home. 3 they dont give your discharge papers . 4 they tell you put your animal down if the not usual doctor is in. And dont make that mistake

We have brought our dog here on a few emergency situations and they were helpful, quick, and professional. Great place!

We brought our dog Thor who has been diagnosed with MRSP in to see Dr. Farver. The facility was clean, and the staff was extremely polite and professional! Dr. Farver was excellent with Thor (who is a big barker) and took time to explain his diagnosis, something that I feel Thor s previous dermatologist didn t do, and weigh our options for treatment. Overall it was a great experience, and I highly recommend her to anyone who is dealing with skin issues in their dog/cat.

I had to travel to Metropolitan Veterinary for my dog for a neurological issue. I made my appointment and was pleased with the receptionist. She gave me a lot of info about possible costs and what I was responsible for the day of the appointment. The kindness and personal attention in the waiting area was like nothing I have seen before in a vet's office. The staff was incredibly helpful and there was a woman working in the waiting area to make sure all the people and their animals were cared for. The doctor saw us and gave us as much time as needed. He listened and observed our dog before giving us his thoughts. He was not after our money; he was genuinely concerned for the well being of our animal. I thought we were definitley paying over $1000 that day but was pleasantly surprised when he decided an MRI was unnecessary and we left with only an office visit fee. This place cares about the animals rather than the dollar and I greatly appreciated every detail of our visit. Thank you for great service!

Making decisions for your pet when they need specialized care is difficult. I felt the vets and staff gave me very clear information so I could make an informed decision. They treated my dog with the best care and the results so far are great. My dog suffered a ruptured disk and needed surgery. She sailed through the surgery and is now pain free and healing well. Thanks for helping us get our Rosebud back. You came recommended through a variety of friends and animal professionals.

Wet professional and caring. They ve taken extra precautions through the coronavirus pandemic and are quick to communicate updates and follow up.

Dermatology is absolutely horrible to deal with in regards to prescription renewals and returning phone calls. They are so overwhelmed with the workload. I leave messages with no return phone call. Then receive an email response. I guess it is just easier to not talk to the client for them.

I call for prescription refills. They take the order and say that someone will contact me when the script is filled. I wind up calling for the status because no one calls. Their prices are so out of control for meds!!!! They mark up almost 3x more than you can purchase online!!! They don't respond when the online pharmacy sends in the script for approval. Now going on day 5 with no approval when I have 2 refills left for the script. I am ordering online because they charge $50 and I can get it for $15.99! Absolutely ridiculous!!! AND, I am ordering in plenty of time to receive before I run out.

Don't get me wrong, the doctor and nurses are great, just very overwhelmed that they cannot keep up. I am actually starting to second guess taking my dog there for allergies. I should have just went somewhere else. I only went there out of convenience, 10 minutes from home. Hopefully it will get better but I highly doubt it!!

I can t say enough good things about this place and the staff. I ve had to take 2 of my dogs here, one with what turned out to be a serious congenital disorder, the other with a urinary blockage that needed emergency surgery. Both times the staff were efficient, compassionate, thorough, and communicative. They took such good care of my pups and emailed a full report to our usual vet. The waiting room is clean, there s coffee, and even a changing table in the bathroom which came in handy because I had my baby with me.

You get what you pay for, and over the years, I have paid through the nose, but always brought home a healthy animal.

I have been taking my dogs to this hospital for about 17 years.. Emergency treatments from ingesting poisons; spinal trauma; eye injury; coughs; hard to detect fracture of a puppy's leg....that was only showing up as a fever...

They are thorough; quick; compassionate...cost is all relative... Their prices for individual services are in line with basic vet fees... The emergency visit fee is what makes them appear an expensive vet visit... But really?? It's an emergency hospital...

Metro was amazing last night when my dog had a seizure. I was absolutely panicked and they were calm, helpful, compassionate, and educating. They prepared for her while I drove us in and took her right away. The doctor was incredibly knowledgable and kind spending time with me to talk through all the options. I will be going back for their neurologist for the dog. I'm thankful for them!

We had such an AMAZING experience here! Our Yorkie, Zoey, had to be seen for an eye injury. The emergency services were FANTASTIC as they took us as soon as we got there and communicated with us in a very timely fashion! She had to have surgery the following morning and Dr. Amanda Core and her team were AMAZINGLY WONDERFUL and so very CARING during that entire process! We so recommend bringing your fur babies here for treatment as they are TOP NOTCH! <3

I haven t found a vet hospital this good since movie up here from Canyon Lake, TX. My tiny kittens were sick and I was terrified. While some places I ve been to employed people more concerned with the time others sported smarmy employees who seemed diminutive if you came across as overly worried. Dr. Buckman sets the bar high for any vet out there; he s super efficient, smart, knowledgeable, and it s obvious he loves animals. The staff here was wonderful too. I ll definitely be bringing my kitties here if, (God forbid), they get sick again. #muchlove #kittiesandpuppies

Exceptional staff and service. Very reassuring for those of us who love our pets and have them as part of our families.

This is the second time our dog Bailey has been to Metropolitan for an emergency appointment. Both times we were very satisfied with the care given to Bailey. From the moment we checked in until the time we left Everyone was very kind and compassionate. Our visit on Thursday night was due to a Medial Patella Luxation. It is difficult to not be able to go in and be with your pet, but they made the best of the situation. Very organized. Bailey saw Dr. Wilson. When she called me she was super thorough. She originally didn't see the problem. She took a little extra time watching and petting Bailey, she was then able to see her having difficulty getting up. She called me back and again was so thorough and compassionate. She gave me the opportunity to ask questions. I have already recommended them to several people

Even though I live in South Philadelphia I will only take my dogs to MVA in Trooper! They are a 24 he emergency hospital and what's most important for me is the assurance that my pups will be treated by doctors not interns! Both Penn and VSEC do not guarantee this. I want an experienced professional treating my furry family members and at MVA that's what I get!

Everyone we met was friendly and understanding.
Very professional & helpful with both my animals that have been there. One went through the ER,& one with a specialist.
Vets give you advice on ur pets situation, & explain costs and quality of life so you can make an informative decision one way or another.

I was very happy with the level of service and care we received at MVA. They were attentive to the details, quick to action, and earned our confidence in the diagnosis that they gave. I also felt that the facility was clean, and they took many precautions against spreading germs to other parts of the hospital. After our first experience with a minor emergency, they definitely earned our trust for the future.

When we had to bring our pet in unexpectantly for an Injury everyone was caring and professional. They took great care of her and e plained what we needed to do.
Thank you for being there for ehen we needed you, even though it was late on a as Saturday night.

a first rate veterinary facility. The doctors are the best you can get, the staff is knowledgeable and friendly, they put my dog very much at ease .

We took our 11 week old puppy, Arnie, here yesterday after he hurt his left front paw/leg while playing with children. From the front desk staff to the nurses and Dr. Gaunt, everyone was so friendly and provided Arnie with the best care. Thankfully our pup's X-ray was negative and he just needs some rest. It's so comforting to know that Metropolitan Vet Associates is there in case of another emergency!

We ve seen multiple specialists and all were fantastic. Special shout out to Surgical Oncologist Dr. Hearon who helped us through a very scary situation and provided excellent surgical and post-surgical care for our dog. The receptionists and nurses were also wonderful to work with. I highly recommend Metro for anyone looking for quality care for their pet.

We were very pleased with the handling of our pup's emergency. This was a first time visit to Metropolitan. We found the drive from Coatesville, PA about 35 minutes and straightforward. The staff and facility took all the necessary precautions given the COVID-19 virus but kept us informed throughout the whole process, including approximate wait time. Dr. Gentry gave us a clear diagnosis and treatment for our pet's issue. And they followed up with us the next day to monitor progress. I would recommend their services.

Up until tonight, I would have given Metropolitan 5 stars. Tonight's service would have given them a -11 so I feel that the 3 is fair. I have taken my pets there for ER services as well as specialist services for years. Usually I find them to be caring, professional and good.

Tonight though, I had an emergency. One of my dogs ate my husband's heating aid. I called to tell them that I was coming in hopes of getting them ready to help us.

The person who answered the phone kept wanting to give me the number for poison control. I said I was not going to need the number, I was bringing her right over --- they said that I would still need to call. When I asked why-- they said it was policy.

I told them that was ridiculous. The hearing aid had a battery-- I knew it had to come out. Then I realized that if I had to have this conversation, I didn't want to take her there -- I called Hope who told me to bring her right over and they would induce vomiting.

I hope this was a one off situation and I encountered a new employee. Not sure I want to find out though.

Everyone who works here is wonderful. My animals have always received fantastic care whether it be for emergency visits or specialists. Can t say enough about not only the doctors but the nurses, techs and team behind the desk. Grateful to all of them for handling tense situations very smoothly.

Update as of 3/5/19: I unfortunately had to put my sweet kitty down after she ended up at Metropolitan following a stroke. I just picked up her ashes and was very touched when I got home and opened up the bag they sent me home with. Her ashes were in a black velvet bag placed in a little wooden box with her name on it. Alongside of that was a clay print of her paw with her name on it as well as resources for pet loss support group and books to help adults and children deal with the loss of a pet. I also received a condolence card in the mail.

I cannot recommend Metropolitan Vet highly enough. We have taken both of our dogs there; one for ACL surgery and the other for dental surgery. Everyone was extremely nice and supportive. The doctors were excellent and the support staff was amazing. Everyone made sure that we fully understood the surgical procedure as well as the necessary aftercare. They treated us like family.

Surgical veterinary care is not inexpensive. But we have taken our various dog to a wide range of Vets for care, and we have found Metropolitan to be very reasonable. For those people complaining about the cost, try going to the University of Pennsylvania Veterinary Hospital if you really want sticker shock.

We are extremely pleased that we found Metropolitan. We rest a bit easier knowing that if one of our dogs need any kind of advanced care we know where to take them for excellent care.

This was our first time here for our dog who was experiencing some distressing symptoms. I called before we headed there and once there I
called and a masked vet assistant came out and took our dog in immediately. They gave us a time frame of when the doctor would get to see her and it ended up being sooner then they thought. The doctor called us and was extremely knowledgeable, empathetic, and gave us options and then his opinion on what option he would recommend. He only did the tests that were necessary as to be cost sensitive to us. Although, he said if his treatment wasn t working then they would recommend more tests. She stayed for two nights because she was extremely dehydrated and they were going to treat her with an antibiotic and see if things get better for her. They were truly wonderful. They also will let you know up front how much things will cost so that there aren t any surprises. Our dog is home and I am so happy we took her to Metropolitan.

I want to give less than 3 stars but not all my experiences here have been bad.
One of the doctors that I've seen on the daytime, terrible. Took my dog in with as he was dry wretching and hacking up a lung. Doctor says she didn't see him cough the nurse saw him cough but she has no idea and won't speculate. Says the dog will need X-rays and more than usual because he's a giant breed St. Bernard and it will be 400 dollars. I tell her no because she can give no reason and won't even speculate. She scoffs at me and hangs up. The entire time the doctor spent with the dog was less than 3 minutes.

End up taking him back as it gets really terrible at night. The night time doc takes the dog in and brings him back saying she felt the airways and it seems to be an infection... then she told me she took the X-Rays anyways without updating me on the diagnosis... This part I'm a bit peeved at as I feel 100% duped now however she didn't even take the extra X-Rays that the Daytime Vet was trying to get.

But I have had good experiences here previously with my other dog, but this last one was pretty shameful.
Avoid that daytime Vet like the plague and don't expect to be fully informed.

Metropolitan Will not treat my animals anymore , they couldn t even take the time to answer a question about an animal who has already been to their hospital. The people who answer the phones are rude and have no compassion. My normal vet recommended them on a weekend when they are closed .. and yet metropolitan has no idea what s going on, they definitely will not go the extra mile to be companionate towards the families of these animals. Because I could not get an answer from them ( even though there supposed to be the best , what a joke), my dog had another breakthrough seizure which could of taken her life all because they were too snobbish to answer a question. Anything less then disgusted with them would be an understatement

Brought our 14 m.o GSD there for our first doggie ER trip ever. The staff was polite, good energy & knowledgeable. The waiting area was spacious, clean & decorated beautifully. The doctor was well educated and her response time for phone communications were exactly as she stated. She was able to diagnose our baby and had him feeling 1000x better from how he was when he went in. Thank you guys!

I love everything about metropolitan vet. associates except that they don't have regular vet visits, i would definitely take my dogs there for regular check ups as well as emergency or specialties. I have two crazy labs who get in to everything so I frequent this place for both. The staff is always friendly and knowledgeable and I would highly recommend them to anyone.

I ve taken my animals to Metropolitan for many years now, for emergency visits and for surgeries (Dentals, including some serious repair of lower jaw, and knee surgery for my rescue dogs, for my, and dental and back surgery for dachshund). I have always found the service, staff and treatment of my animals (most important!) to be excellent. While I always hope that I never have to come here, I am so thankful that Metropolitan is here for my babies when we need them the most. Thank you so much!

Professional, caring, informative and proactive staff and doctor! If you have an older pet needing dental care, extractions or have any concerns at all, do not hesitate to get eval and seek care at Metro. Top notch all around and the premium rates are absolutely worth the peace of mind!

This is the second time I ve had to rely on the professionals at Metro Vet to repair my dog. She s on her second ACL tear, and I couldn t have more confidence in any place or any other group of people. Metropolitan Vet enacted swift and effective protocols for COVID, while still being available to help my poor pet receive surgery that was very much needed.

Please patron them for your veterinary needs and give you support to them for staying open despite the health risks. These are true professionals who are dedicated to the health and well being of our furry family members.

Simply put, the excellent doctors here saved the life of my dog. The place to go when your dog decides this would be a good day to eat 4 socks and a quart worth of stuffing.

Dr. Roland not only takes lots of time and is totally thorough, she is kind, and personable and I wish she were my pets full-time vet because she's fabulous. Staff were friendly, caring and made the entire two visits we've had a very positive experience. This place is the best.

Always a positive experience. Nice staff. Great docs.

Went there because my vet said he needed xrays or an ultra sound to see what his vomiting was from and they gave him a fluid shot between his shoulders and has been Having TREMOR type SEIZURES
ever since !!!! It's been a week !!!! They said bring him back....what are they flippin' crazy !!!! NEVER take your pet there. I am still trying to find a solution for him, which means more vet bills !!!!

I have the highest regard for the medical and nursing staff of MVA. I have been there many times, over the years, with my pet companions. I have found the medical staff receptive, informative, knowledgeable and supportive in the treatment and care of my pet companions. The front desk receptionists have been welcoming, pleasant and caring/supportive of the clients and their pets as they come in for a visit or emergency service. I have often recommended MVA to friends and even strangers for any serious medical issues the pet may have and to receive excellent treatment. I would go no where else for any major issue/problem my pet companions may have.
Though I wrote the above 2 years ago, I would not change any word of it. I am now in the process of seeing another veterinary physician with another dog and am very pleased with our interactions, even though it has to be by phone and e-mail reports, because of the Pandemic. The reports are concise and detailed which is highly appreciated. I know exactly what is going on with my furry family. Any of my questions and concerns are answered medically and professionally.

The veterinarians in this hospital are angels of mercy and care for the pets like their own family. I brought my 18 yr old Pekingese here to be treated for an ophthalmology problem and eventually a neurology situation. In both cases he was treated with the utmost care and knowledge by real professionals who taught at U of P Veterinary School. The beauty of coming here bypasses the red tape of going through a teaching hospital. You see your specialist for your appt. and no interns or students take up that time. After 18 yrs it was very difficult to have to say goodbye to my pet but I chose to do it here because of the big hearted staff and very caring and loving way they made an experience like that peaceful.

I went to Metro after my cat would not eat for 5 days. I went to my regular vet and they said they could not do much more for him. My cat was seen that day, they didn't do any extra tests, they wrote a detailed report of what they did and what are the next steps. The visit was affordable. The doctors and nurses were so nice and helpful. My cat is doing great I am so thankful I didn't wait any longer and he got wonderful care here. I would definitely recommend this ER Vet.

I can't thank Metropolitan enough for the amazing care they gave my puppy when she broke her leg. From the minute I walked in the door till the time she was discharged everyone was so nice and so compassionate. Dr. Schawb took care of her and he was very good with keeping me informed about her. They were very encouraging to call and check on her and visit if we wanted. I called daily and the nurses were very nice and thorough about how she was doing. This is the best Vet Hospital I have ever been to!!!

Always very efficient and knowledgeable. When you re having an emergency with your pets you want to know they re getting the best care and treatment and that s why I bring them here !!

Unfortunately I have had to use this fantastic practice a number of times for emergencies for my dogs. They are fantastic, efficient and always very caring. I highly recommend them.

We have been to Metropolitan veterinary Hospital several times on emergency basis over the past 10 years with our present dog and several times 10 to 20 years ago with our previous dog and each encounter was excellent in terms of knowledge and caring and excellence of all of the staff.-Unfortunately, we had to put down our previous dog who was 12 years old at the time and the staff at Metropolitan were very kind and caring to our pet and made it as easy as possible for us.

My dog suffers from the allergies/scratching/ear infection cycle. Our primary vet was able to treat the infections but Dr. Farver was able to get the issue resolved with a combination of meds and maintenance. On our first visit Dr. Farver and her tech spent over 2 hours with us reviewing the dog's history, taking cultures and thoroughly explaining various options. We live about 1 1/2 hours away and they're very accommodating making sure we get afternoon appointments and mailing meds to us. The staff is very receptive to communicating via email and are very responsive. We will definitely continue to use and recommend them.

We had to take my dog Sammy there because he had a high fever. The doctor and nurses kept us all in the loop about his condition. They let us know everything that was happening step by step. I can't say enough good things about the people that work there. They truly care for the animals.

I truly and honestly cannot say enough about Metropolitan Veterinary Associates, specifically Corinne Durand, DVM and Allison McGill, CVT. My two year old German Shepherd s bottom two K9 s looked absolutely horrible and it seems I caught it too late in the game. Our dentist recommend extraction at around $1,200, however, I wanted options that our vet couldn t offer. Our vet gave us a few recommendations which I looked into thoroughly and wasn t pleased at all, especially with the COVID-19 since I wouldn t be able to be face-to-face. After having Metro Vet recommended to us by fellow pet lovers, I again did my research & was beyond pleased with my findings. 4.8 OUT OF 5 STARS - and you figure patients/customers are more likely to complain rather than leave a positive note. Any of the poor reviews I read were regarding pricing. You get what you pay for the way I look at, if you needed to have braces, would you rather go to your dentist or an orthodontic who specializes in braces day in and out? Whereas we could have had this done at our vet for possibly $900 cheaper, who knows if our vet would have been able to deal with the problems that were found throughout the procedure. I was kept updated via phone and was reached out to before any decisions were made. I was provided honest feedback the filling we wanted was possible, but could lead to potential infection a year or so down the road. I appreciate this as we pushed for a filling but we were educated on why extraction was better at this point for our boy. Not only did this save us $1,000+ but there would be no potential issues once the incisions healed. Our boy was treated well and I thank god we ve had the best of a bad experience. Upon pick-up, Allison went over everything in full detail and answered my multiple questions. I even noticed they did a courtesy nail clipping, which I am extremely thankful for as that s never a good time here at home. Allison even reached out to check on Ruger today how many places can you say will do that? I ve had multiple surgeries and cannot say I ve ever been reached out to afterward. I will gladly continue to make the hour trip to Metro Vet whenever necessary and am glad that we have found a specialist that loves our dog just as much as we do!

My dog has allergies and we have made a few visits to Dr. Farver for treatment. She has been very nice and has explained everything and has always examined Rex from head to toe and noted any changes in his body. The Medication is expensive but what medication isn't? Rex has been to Metropolitan for seizures and a rare illness as well and they have always been kind and considerate and understanding and explained everything they did and what needs to be done. Rex is now 10 and besides his allergies he is doing great!

We brought our cat in to check for melanoma of the iris. All staff were wonderful, friendly and Dr. Corr was excellent, explaining the matter comprehensively. Very well run hospital. If you need a specialist, I would definitely recommend!

They literally saved my dogs life, I recommend this place to EVERYONE. Couldn't ask for better doctors. The staff was also amazing, everyone is so friendly!

Really great customer service and they're quick to identify any problems with your pet. They also tell you the costs upfront and give you options if you would like to go somewhere less expensive. My cat needed emergency surgery and we opted to continue at Metropolitan. They gave us updates throughout the whole process and took the time to explain everything we wanted to know.

Setting up the appointment was painless. The facility was very nice and easy enough to get to. Everyone I encountered was pleasant and accommodating. They called and provided daily updates while my pet was at the facility and calls to monitor his progress after he returned home. Medical care for pets is expensive (as everone knows). I basically had the choice of 2 facilities to perform the needed treatment and the other one was twice the cost. They could not have made the experience easier or more pleasant for me and my cat. Very efficient and very smooth. I am from out of the area, but would go there again, if special services were needed. And would absolutely recommend them to anyone.

Gave me a quote for 24 hour round the clock care with all medicine my dog would need for $800-$1000. I signed a written quote agreeing to the charges and went home without my doggie. I received a call at 10pm within 3 hours of leaving to tell me her quote was only for moderate care and would now need a higher level of care that will now cost twice the price. What choice does someone have at 10pm unless you can pick up the dog and take them somewhere else? Then to find out the extra cost was to give sugar medicine in her IV drip and to have a tech check her sugar levels throughout the night. Seriously! Isn't that what round the clock care including her medicine means? Never was it ever mentioned her cost of care would go up. Don't get me wrong, if my dog needed emergency surgery or an unexpected procedure then I would expect that but when I'm told round the clock care with medicines included in that huge price already, I don't expect to pay more just because she needed more attention/medication. When confronted they have no answer other than your dog was sick and we didn't make them sick. Well that's not good enough. Beware of this place and their charges. Ask for a plan of action so you know what they expect to do for the price they are quoting.

Update: They have called and we have settled on a very fair price based on the miscommunication/expectations

Our primary vet sent to see an ophthalmology specialist in emergency. They immediately met us and took our dog for evaluation. They took great care of her. Very impressed!!

O STARS FOR THIS PLACE
If you love your pet do not take them to this establishment that only cares about money! I took my dog there on Saturday September 16th and was told he would need to be admitted for high kidney levels.I was given an estimate of $1000.00 to $1800.00 and had to leave a $900.00 deposit.I would do anything for my dog so of course I agreed. We were told on Monday he had to stay another day and the doctor stated that the "business office"informed her it would be another $1200.00.On the Monday visit we waited over an hour because they forgot about us in the waiting room! We left at 9pm after visiting our boy only to be called at 11:30pm to say they wanted to do an Ultra Sound and the cost was $400.00. We agreed to the Ultra Sound and said we were taking him home on Tuesday no matter what!
When we picked him up on Tuesday we were given a bill of $3320.00 which included an eye procedure we were never informed of.
With great sadness we had to put our sweet boy down on Saturday September 23rd. We regret taking him there because they did not help him and he was gone in less then a week.
Metropolitan is only in it for the $$$$$ and not the animals!

Metropolitan took such great care of our cat when he was having severe bathroom issues. The intake process was very easy, everything was clearly explained to us and they even made sure we got to say goodnight to him before leaving him there overnight. Picking him up was just as smooth and everyone was really nice and professional. Most importantly, they fixed what was wrong and our cat is feeling much better now.

On Sept 8th, we brought our very sick cat to them, the staff there is super attentive, answered questions, explained things in a manor i could understand . we were waited on promptly and received updates as to our cat's progress and diagnosis . sadly, we were unable to save our cat, but the staff there were amazing, provided us with a place to say good-bye and allowed our cat to leave us peacefully. today Sept 17th , we received a sympathy card from Metro, it was extremely thoughtful and touching. thank you for your kindness and service. N

Metropolitan will always be our choice for emergency and specialty care. We've used them for years, and have never been disappointed. First class veterinary care - would never go anywhere else.

Our cat was acting very strange on Thanksgiving night, and we took him in as soon as we found out MVA was open. They were so friendly, caring and helpful. The doctor we spoke with was so very thorough with her explanations of the procedure and care plan for our cat. I can't recommend MVA enough if you find yourself in a similar situation!

I had my first experience with Metropolitan yesterday - I was referred to Dr. Hauser for an assessment of my dog's behavior issues. I was very pleased with the attention and care he received during his short visit, as he was pretty anxious, and amazed at the insight, expertise, and bedside manner of Dr. Hauser. Extremely positive experience all around!

I would give a five star review but for only one concern. I wish they would have let me go back with her to get her vital signs. I know they let you go back when the doctor comes, but I would have liked to be with her the whole time. Other than that everything was outstanding. Thank you

Dr DiBiasio and his staff are FANTASTIC!!! They all took very good care of my baby (kitty) and kept me inform all throughout the way of her overnight stay and what was being done. Being 2 1/2 hours away was hard with the drive...but they accommodated us so that they could do the needed tests the very next day after our scheduled appointment - so cat did not have double "trip trauma". (Cats are not happy car passengers). Results of test came back when they indicated they would...and the result was a doctor thought it would be. Thankfully...medication could rectify the problem. My baby is doing great!! I would highly recommend MVA to anyone/everyone after our experience!!

The staff is friendly and caring. Everything is clearly explained prior to leaving your pet for a procedure. I was given an estimate and my bill was within the range given.

We very resently brought our dog there because we suspected that he had cancer. We left him over night so that they could do test and biopsies. He was excellantly taken care of and did not even have anxiety which has always the case when we have borded him. Unfortunately our dog does have cancer but we are loving him and enjoying the time we have left.

Normally when someone calls an emergency vet service hospital explaining how their dog is no longer eating, losing a lot of weight, and has had diarrhea for way too long, you would expect a sense of urgency. They said the earliest they could get him in for an initial appointment is next year (multiple months away) and then it would be even longer to obtain a biopsy. Unfortunately he won t make it that long if we do not do something now.

On top of that, I explained how he used to be the Temper Tester at a Top 3 Kill Shelter in the US.. they did not care at all.

I sensed no compassion or urgency for a serious medical need.

I take my sphynx cat Susie to a cardiologist there, Doctor Miller. I took Susie a couple of times to see him for check ups every six months and he has been great. When I call and have questions his nurse Jackie always gets back to me and answers all my questions. Dr. Miller goes out of his way and answers all of my questions. I m very happy there. Her appointment is coming up in a few weeks and she does have a bad heart, I m just praying it didn t get any worse.

The Medical Professionals and Staff were Very Helpful and Friendly ! I truly Appreciate everything that was done for my "Abbey"! She is doing Great and also sends her Love ! Thanks again ! Jim Breen & Abbey

The staff here are very pleasant and caring. The specialist doctors (Dermatology, etc.) my dog has seen over the past several years have all been down to earth and kind. Facility is always clean and they are open 24 hours which is great when you have an emergency.

I am so very grateful for such a warm, caring and supportive veterinary staff. From check in to meeting the doctor went seamless. Everyone is super knowledgeable and reassuring. I had to bring in a very young sick feral kitten that I found under my house who was very sick. I was so upset over finding the kitten in such bad shape that the staff help to calm me down which I am so appreciative! The nurse was a huge help in getting the kitten into a rescue group and that was such a relief. I thank God that there are such lovely people in this world to help not only animals but treat the human as well. Sincere thanks to you all who helped that tiny little feral girl on Memorial Day as I will never forget your compassion. You all definitely earned some feather for your wings!!!

I brought my greyhound here for treatment for excessive bleeding post-op. She had also developed edema in her front legs and abdomen following treatment at another facility. She spent 4 nights at MVA during which time her bleeding was controlled and the edema largely resolved.

Despite the Covid-19 restrictions, check in, check out and communications were managed without excessive delays.

I was very pleased with all aspects of her treatment and would not hesitate to use this facility again.

I just got a kitten and was very determined in getting her in as quickly as possible to a vet since I already have a house cat. Vets were booked out 3 weeks and they referred me to Metro. I called Metro before coming and they were very welcoming and got Ivory (kitten) checked in over the phone. She went in right away! I was able to wait for her and she checked out healthy. This isn t the cheapest place to go, but it was worth getting the peace of mind that I have a healthy kitten! Thanks Metro!

VERY DISSATISFIED!!!! FEEL DESERVES "NO" STARS
On Nov 2, 2018, my 3-yr-old cat, Max, was in obvious distress. My son and his girlfriend took him to our local veterinarian who told us the matter was serious and to take him to Metropolitan Veterinary Associates at 2626 Van Buren Avenue, Norristown Pa 19403. Metropolitan told them they believed Max had a bladder blockage. They required a $1,000.00 down payment on my cc and explained an addt'l $750 to $1000 would be needed at a minimum.
That evening I spoke on the phone with Dr. McGough. She explained they had catharized Max and were successful in clearing the blockage. A blood draw showed him to be dehydrated and his kidney function was not normal. She said they were giving him IV fluids and planned on leaving the catheter in until Sun AM, November 4th. She said they had a urine sample from the cath and they were sending it out to the lab to determine what caused the blockage. She said most often there were crystals in the urine but there were other possibilities. She said we could visit him on Saturday. She stated she was off for the weekend. I called Saturday morning for a status update and asked what time we could visit. The nurse said we couldn t visit him because he had a catheter and he might pull it out if he got excited. I said the doctor said we could visit him and the nurse said the doctor must have forgotten . (That is FORGOT excuse #1!) . Over the course of the next roughly 36 hours I spoke with two additional nurses and none would allow us to visit him. The doctor I spoke with Sunday AM said they absolutely would not have stopped us from visiting ..yet another conflicting issue.
Finally, Sunday night we were able to pick up our Max. We were told that he was being discharged with three medications and a prescription for special food. Thankfully, I checked the bag before we left and found we were only given two prescription medications and no prescription for his food (That is FORGOT excuse #2!). The urinalysis, as was previously stated, was to determine THE KEY behind this entire incident. By the way, we were told the blockage would definitely happen again .it could be 1 day, 1 week, 1 month, 1 year or 10 years .but it would definitely happen again! Based on those frightening statistics, we anxiously awaited the results from the urinalysis. Following is an excerpt from the Royal Canin urinary diet food site explaining the purpose of their food .
Struvite Dissolution - our diets effectively dissolve pure struvite uroliths. (CRYSTALS)
Low Relative Super Saturation (RSS)technology predicts the crystallization potential of urine and is used to develop our diets to decrease the risk of struvite and calcium oxalate crystal and stone formation.
Urine Dilution - our formulas increase the urine volume to simultaneously reduce the saturation of urine with struvite and calcium oxalate precursors.
On Monday evening, Nov 5th, we received a call from Metropolitan to check up on Max. I asked for the results of the urinalysis and TO MY UTTER DISBELIEF, I WAS TOLD THEY DETERMINED THEY HAD F O R G O T T E N (#3) TO SEND OUT HIS URINE SAMPLE .but I shouldn t be upset because they didn t charge me for the urinalysis. Keep in mind, however, they never FORGOT to charge my card for what turned out to be nearly $2,000 for two nights. The aftermath is we are left with uncertainty about what caused this entire incident. Our local vet, who was shocked by the treatment we received, was able to get a urine sample on November 15 and there were absolutely no crystals found. His bladder has some inflammation and online research indicated it could have been a mucus plug and our local vet indicated that is definitely possible but EVEN THOUGH I PAID FULL PRICE FOR METROPOLITAN S SERVICES, I HAVE BEEN LEFT WITHOUT A DEFINITIVE REASON. I feel Metropolitan did a very poor job with my cat and I am incredibly dissatisfied with the outcome of their performance!

I have used Metropolitan for 20 years with my 6 golden retrievers. I now have a 7 year old golden, recently adopted. My new vet referred me to Metropolitan as this new guy has some issues.
I hadn't been here in 4 years since my last golden passed. Everything and everyone is still terrific.
Emergency doc has been there for years....I remembered him. The care and attention to detail is excellent. I was so comfortable and felt so good knowing that my guy was in good hands. He spent the night. Is on the way to recovery. This is the best place to bring your dog in need of top care.

I brought Emily on Monday night with confusion/sedation. She was quickly seen and admitted. Dr.Slade managed her care with competence and compassion,always seeking my input along the way. A+ all the way!!

Wonderful, caring and compassionate. We drove 2 hours with our dog and the staff was very accommodating. Clean facility. Doctors are thorough and available for follow up questions.

I ve only been to Metro 3 times - all 3 of them emergencies so I was feeling stressed. Every time the staff was responsive, knowledgeable, and compassionate, and I left there confident that my pet got excellent care and treatment. I would highly recommend them to anyone.

The vet office and staff seemed great however the prices for this place are SKY HIGH. First time I was there and it was for dermatology. The visit cost me almost $900! That was the low end of what they offered me! If I wanted a culture done it would have been over $1100! How does a regular person afford to bring their pet here?! Once test results came back they sent the medicine I was to use. It cost me over $60. I checked online and could have bought the same exact med for $15.99! Ripped off yet again! Only go to this vet if you have lots of $ to throw away!

We took our cat to Metropolitan last night. Dr. Gaunt was amazing and provided excellent care and very informative suggestions. He was compassionate, understanding, and very professional. Additionally, the rest of the folks there were awesome. Thank you!

Everyone was very friendly, willing to help, answer questions and professional. Impressed with the consultation visit with Dr. Schwab and Meghan, because I didn't feel rushed, my questions and concerns were answered and that the overall well being of my dog was paramount.

I took my pug Coco to Metropolitan after a bite that she encountered from another dog became infected. They were just wonderful with her and very personable all the way around. This isn't the first time here. My Sal had his sight regained here as well after encountering diabetes. They are just wonderful and compassionate.

Our Giant Schnauzer had a heart condition. He was cared for by Dr. Poad and Megan Doody was the Physicians Assistant. They were both great. Our dog got wonderful care and we could not be happier.

We were suggested to go to metropolitan vet after one of our dogs had blood work done at our regular vet. I was petrified because I didn t really know what was going on or what we could do but the doctors at metropolitan vet were super sweet, they explained the blood work results and the possible causes (and what they believed the issue was). Since he hadn t eaten in a few days they decided to keep him overnight to get him on an IV and get some fluid in his system. Later that evening they called and gave us an update on how he was doing and the next morning we got a call from the radiologist with results from the ultrasound. Unfortunately he had really aggressive, advanced cancer and we found it too late so we had to put him down but they made sure to keep our emotions in mind, they explained everything as best they could, have us time, gave us every option we had and gave us their suggestions when I asked for them. They took such great care of him, and I would gladly bring a pet back here again. Prior to coming here I had heard they were expensive but I actually didn t think it was too bad given everything that was done. Thanks so much for taking care of our boy!

Caring Staff. Amazing surgeons, doctors, and nurses. My Italian Greyhound was attacked by a large dog. Two puncture wounds were so close to his jugular vein, no other vets would perform the lifesaving surgery he needed. They saved my dogs life and I am forever greatful.

We've been taking our boy, Reese, to Metro since the end of November, when he was admitted for intestinal distress. The care is top notch and every staff member we have dealt with from the ER to Internal Medicine has shown nothing but compassion for Reese. I'd highly recommend this to any of my friends who are faced with a health problem that is beyond what the normal veterinary offices can handle.

Our 6 month old golden doodle got into a bunch of grapes. We weren t sure if or how many he may have eaten. With grapes being toxic for dogs we brought him to Metropolitan and they took him in right away and treated him. They were honest in telling us that after giving him medication to have him vomit, they only saw two grapes and they were confident in sending him home with me.

We brought in our 8-9 week old puppy with parvo. I'm very happy to say that it seems like she has made a full recovery. The first two days we had her home (prior to bringing her to the practice) I thought we had the most placid, cuddly, sleepy, puppy imaginable. But now she's not fighting the virus, she's the kind of bitey, mischievous, little ball of energy expected of a puppy at this age. And we're so glad to see that!

We have the deepest appreciation for the staff and their dedication in bringing her back to us. Each person we came in contact with was incredibly patient and understanding that this was a terrible situation that wasn't our fault and we were unfortunately very conflicted between our commitment to getting our pup well and the financial reality of doing so. In particular, 'thank you's must go to Dr Morgan and Dr T for their lengthy and informative updates each day, and the nurses who displayed so much care and attention.

Our dog swallowed a beer bottle cap and bolt. After going to 2 vets and 1 other hospital who was very much interested in the money we were referred to metropolitan. Awesome docs and staff made the right call and procedure was successful.

I took my cat in for bloody stool, and brought a stool sample. In summary, the doctor told me they had no clue if anything was wrong, and if I wanted (he made it clear he didn't think it was warranted) they could do some possibly unnecessary procedures, like a colonoscopy. It didn't sound like they even examined the cat, they just spoke to me.
I scheduled an appointment for a regular vet and they looked at the stool sample, checked his belly for lumps, and did a rectal exam and were able to point me in the direction of colitis and suggested blood work. After that vet appointment, I feel like Metro could have done more to at least point me in the right direction. I'm very disappointed with the lack of service.

They did however had good COVID-19 procedures.

I took my dog to MVH for heart failure. She had labored breathing and wheezing. Her resting breathe rate was around 48 when 20-30 is normal. Dr French was great. She did a great job of explaining what was going on in Ruby's heart and suggested keeping her on oxygen for the afternoon and I picked her up after work. She was there a total of about 3 or 4 hours. They gave her lasix and enalapril and when I picked her up she still seemed to labor to breathe and did cough at her excitement to see me. I took her home and fast forward to tonight she still has the same issues even after the meds. I called MBH and after a LONG conversation with the nurse got absolutely NO help to determine if I should bring my dog back in. Only an option to give her more lasix or bring her in. Ifvthe staff can't help someone determine if there is an emergency then why are they there. I offered to send a video of my dog breathing and they wouldn't let me do that, but I could bring her in. It wasn't like I was asking for free advice. I paid over $600 this afternoon so I didn't think sending a dr a video at midnight to determine whether my dog was going to be ok overnight was that big a deal. What started off as a great experience tonight became a frustrating one.

I have taken 3 of my cats to MetroVet in 2009, 20016 & 2017. Each time I'm there I'm more & more impressed with the medical care there. They have saved all 3 of them! 2 were "cardio cats" & 1 had a stroke due to undetected high blood pressure resulting from chronic kidney failure. They teach we "parents" well which I highly value.

Dr. Corr and her nurse Stephanie saved our little Peanut's eye sight 6/18/19.She suddenly went blind from cataracts in both eyes.She was only 7yrs. old.Peanut had a sudden flare up of inflammation and once again Dr. Corr and Stephanie to the rescue 6/7/20.We love everyone at MVA.They are so kind and compassionate..Thank you all so much.

We had an emergency with our dog in the middle of the night. Staff was compassionate and professional. Everything went smoothly. The doctor spent time explaining the situation to us. We went home with piece of mind.
Thank you to all at Metropolitan!