Meritas Health Neurology Review

Dr. Kosa is an awesome Neurologist. He actually takes the time to listen to what is going on and is usually determined to find the root cause or diagnosis of your ailment.

I have been seeing Dr. Hon for just over 20yrs. She diagnosed my problem and has treated me ever since. I have never had any problems with her or this office

I was told the appointment was at 2:30 pm.My husband was the one needed to be seen.I made this along time before the time.We got there around 2:00 pm so had plenty of time.At 3:30 we were still sitting.Why do doctor's do this.There was no emergency or anything like that.Don't make appointments, it doesn't matter.No concern for anyone.Someone came in at 3:30 pm and told us the doc had to do a injection for someone else.Still no concern, almost 4:00 now.Finally 4:30 the doc came in
The doc was a good docter .

Although I am not in the habit of leaving reviews regarding my health care. After seeing all the poor reviews left for this office, I felt compelled to leave a review.
I had been recommended this Neurology office by my ENT Dr Beurlein. And he specifically recommended Dr Sarah Hon, as his spouse had been treated by Dr Hon. If a physician recommends another physician based on personal experience, I feel comfortable with that.
The office staff have been warm, welcoming and highly efficient from the first appointment. Never have they charged or billed incorrectly. Nor have I been kept waiting excessively for my appointments. Not to dispute that doesn't on occasion happen in any physicians office unfortunately.
Dr Hons' Nurse is also warm, welcoming and highly efficient, she takes the time to chat about the day while she's charting the information in my computerized chart
Dr Hon was able to diagnose and quickly treat my neurologic issue, that I had for quite a number of years. She is warm , personable, extremely knowledgeable regarding her field of specialty. Always takes the time to address any questions I bring to her. And keeps me apprised of all current treatment options.
As I work in healthcare in a hospital ED, I do have high expectations for mine and my family's healthcare. And Meritas Health Neurology office and Dr Sarah Hon have consistently exceeded those expectations.

Discharged from hospital. I can only make appointment through doctors nurse. Left message many many times. Still waiting for nurse to call me. It is very disappointing of this.

Called to make an appointment. The receptionist was rude. She advised I needed a referral. My insurance doesn't require a referral and my GP said I didn't need a referral. I tried to explain that but she insisted they needed one. Must just be this office. Found another neurologist that's highly rated that didn't demand an unnecessary referral.

I brought my daughter here for insomnia with a referral from her pcp for a sleep study. The doctor had her list everything she had done to help, and he wrote it all down as she spoke. He then gave her the paper she dictated to him, and said: "try these things, if they don't help, make another appointment." Then charged us over $300 after copay and insurance. Total waste of time, and NO HELP.

My family member was a patient of Dr. Steven C. Kosa MD for approximately 2 years. For the most part, scheduling was quick & easy, & communicating w/ the nurses was a pleasant experience. Despite the fact several nurses have moved on from this practice, we have created bonds w/ a few of them & have remain connected w/ them still today. My family member/patient & I do like Dr. Kosa & many times we have described him as being like family to us.

Sadly, on THREE different occasions we had scheduled appointments w/ Dr. Kosa & did not receive notification until the day of, or day before the appointment that the medication was not at the hospital. This last occasion occurred on 1/9/2020 at approximately 10:30am, when we received FOUR HOURS notice before the appointment time advising us that the prescription medicine was not in the drs office. Be advised, these appointments are scheduled 3 to 4 months IN ADVANCE!!!!! Therefore, there s absolutely no reason for the medicine to not to be there the day of the appointment. When I approached their employee Elaina about these issues on 1/10/2020, she became defensive & very condescending in her tone and use of words w/ me. She has used this inappropriate tone w/ me in the past when the same thing happened the two previous times. She then proceeded to tell me that what they do for my family member/patient is a FAVOR . Further continued to tell me that if we were not happy, we should pursue another doctor. When the medicine finally was at the hospital, which was more than 24 hours after the originally scheduled appointment, we were forced to adjust our schedule at the last minute. When we arrived & checked in, they made us wait in the waiting area for OVER TWO HOURS before we finally saw Dr Kosa. Please be advised, my family member/patient has a severe traumatic brain injury is NON-VERBAL and WHEELCHAIR BOUND. Sitting in a wheelchair for extended periods, unable to reposition, is very uncomfortable & the pain is sometimes unbearable. When I approached the receptionist (about 1 hour into our wait) & inquired about a bed for my family member to lay in while we waited. I was dismissed & told one was not available! This is a 450+ bed hospital & there was no bed available? Seriously? Because of the fact they inconvenienced us, by not meeting their appointment obligations THREE TIMES, you would have thought they would have been better prepared & gone over & beyond to ensure my family member/patient was comfortable. WRONG! Exactly the opposite happened....they chose to make my family member/patient wait OVER TWO HOURS...fully knowing medical history, & visually seeing the patient was in obvious pain! They were once again unprepared, & incapable of meeting my family member s/patient s special needs.

When the appointment was finally over, I was then asked (actually cornered) to meet w/ Dr. Kosa, Elaina, and some unknown doctor whom I ve never met Sarah J. Hon DO. Not sure why Hon needed to chime in because her input was not wanted or needed. She was not at all helpful & actually made matters worse. I felt that she was on a power trip sent there for no other reason than to bully & try to intimidate me. What I took away from this meeting , is they were more concerned about defending their business partner(s), as opposed to taking ownership of the problem, & correcting it. They could not grasp the root cause & the magnitude of the problem until I raised my voice.

It s not difficult to identify that the problem is the office support team & their supervisor FAILING to do the necessary follow up needed to ensure the prescription was there. On three different occasions they waited until the last minute to do that follow up.

What s extremely discouraging about all of this, is no one apologized for these errors, or for the MAJOR INCONVENIENCE & PHYSICAL PAIN THEIR ERRORS CAUSED MY FAMILY MEMBER. We instead got a lack a of ownership, lame, pathetic excuses, & juvenile finger pointing. The thing about pointing fingers, is there are always three fingers pointing back YOU!

I could type several paragraphs with problems I've had but I'll just say to find a different office.

Excellent front office skills, prompt attention to patient questions, and great physician skills with patients!
Very clear explanations of diagnostic testing rational as. Well as therapeutic recommendations!

CONFUSED BILLING DEPT.

On the 20th of May, I got a bill in the mail from Meritas Health Neurology dated the 15th of May (5 days prior) . It was my co-pay amount for services at NKC Hospital in February. This was the first bill I'd ever received from them.

As I reached for my checkbook, I noticed another envelope from Meritas Health in the stack of mail. It was another bill from Meritas Health Neurology, for the same services on the same dates, but this bill was dated May 16th (*one day after the first bill*) and it had the words "PAST DUE NOTICE" in a huge bold font splashed across the entire width of the paper!

How can a bill be 'PAST DUE' only 1 day after the original bill is dated?

So, just to rub salt in the wound, Meritas Health Neurology calls me on the 23rd telling me I'm past due and asking when I intend to make a payment! That pushed me over the edge and I gave the lackey who called me a piece of my mind. Last time I checked, my credit score was in the mid-800's. In other words, I pay my bills, I pay them on time, and I don't appreciate a minimum-wage stooge in a confused and poorly managed billing department suggesting otherwise.

So be vigilant when dealing with these people. They have offices all over the place, a billing department on the other side of the state and, from my experience, it appears the right hand doesn't know what the left hand is doing.