I ordered custom Nike dri-fit baseball caps for a company conference in August and was extremely pleased with the product. The attention to detail and personalized service from Rachael Meyer made my ordering process effortless. Our company logo looked great on the caps! I plan on ordering all my future promotional products from them in the future.
Very prompt customer service, products arrived as described and within schedule
Merchology has a great selection of items with great prices. The turn around from ordering to arrival was very quick and there were no issues with the final product. Communication with them was very responsive.
Merchology has a great selection and their customer support team is phenomenal. After our initial order they worked with us to make sure our logo was going to be placed perfectly on our pieces and that the coloring was exact. We also realized after receiving our order we needed to order several other pieces for an event. Merchology took the order quickly and turned it around in about 72 hours. Definitely recommend!
Very satisfied with the custom items we recieved from Merchology for our business! We love being able to order great brands & add our logo :)
I purchase a lot of swag for my company annually and Merchology has come through for me many times when I needed a rush order or want a particular brand item. Everyone I have worked with goes above and beyond! They have high quality products and their embroidery is high quality!
Fantastic from start to finish. Customer service second to none. Highly recommend this company for corporate wear
Terrible customer service, ordering difficulties and errors, excessive order delay time, and my credit card was charged when the order was placed but my order has not yet shipped for seven weeks now. Avoid this vendor.
I made an order of hats for my small business. Merchology made the process very simple, from submitting my logo, to approving the proof, and receiving my items! The turn around on their "quick ship" items was impressive. I will definitely be using their service again!
Our company purchased custom logo jackets. They look terrific and are of great quality.
Have used Merchology a few times now for company shirts for team members and clients. Could not be happier with the quality of the shirts or the embroidery! Very impressed with the lead times from order to delivery, as well as the customer service. Have worked with Holland and she is awesome to work with; she always takes care to make sure everything turns out perfect and on time! Will definitely be ordering again and again!
Worked with Rachel Meyer at Merchology on custom golf shirts and she was exceptional. The process was simple and efficient. They made sure I got exactly what I was looking for, and delivered in a timely manner. Best part, they saved me over $200 compared to similar custom embroiders.
Fantastic work, at an extremely fair rate, in a very fast time frame. I loved my order with Merchology and will use them for future orders.
Merchology provided excellent customer service (especially our Merchologist, Miranda) and a great final work product. Couldn't be happier with our new corporate polos and am already planning our next order!
Excellent quality and top notch professionalism! Will definitely do business with them again. The shirts came out amazing!
Having worked with many promotional apparel companies, I can say Merchology really provides a great product and outstanding service. Ask for Jade Stingey - she is great! She went above and beyond to help me with a very unusual request for my order. Thanks, Jade!
Great customer service and exceptional product quality
Ordered items well in advance of when I needed them, was given an estimated ship date which would still get my items in time. They bumped my order so they could put in a RUSH order so now my items will be late and their excuse was, you should have told us. I will never be using this company again.
The order was awesome! I mean it.
I ve run an event for nine years. I ve used Cabela s (six times), Lands End (once), and Merchology (last two years). All have been good, but Merchology has been exceptional. The clothing this year was a BIG hit men s, women s, and the hats. Great job y the Merchology team!
Custom order was created and shipped exactly as I wanted it. Order and ship time was very quick. I am highly satisfied and will be using them again.
Super great customer service. Kelly was patient and able to answer all the technical questions I had for my order. Not only was it affordable but the hats I ordered came out great. The team loved them and it was a huge hit. I would recommend merchology to all my friends.
John
I have used Merchology two years in a row to make custom shirts for a golf outing. They are prompt and professional and make quality products on time. I could not ask for more and will continue to use them.
I have tried to order hats for my work place at least 3 times now and every time the logo gets so distorted or they can't sell blank hats. I am done trying to buy anything from this website.
Our team ordered a few Nike pullovers from Merchology. We LOVED them! Customer service was exceptional. I truly believe this company is out there to help you and work with you every step of the way. Our logo was exactly how we drew it up and colors were matched identical to how we had asked. The best part about working with Merchology is every order you will get a friendly individual that truly cares about what your clothing/accessories will look like. We will absolutely be ordering again!!
Thank you Merchology!!
I have continuously had good experiences with Merchology. They have a great selection of products, the embroidery is well done, and their customer service is top notch. I definitely recommend them.
Great experience ... My golf league team ordered Nike Golf Polo shirts with our team name & logo. Very respectable pricing and service was ~4-5 weeks as advertised. Shirt embroidery was excellent. Would definitely recommend Merchology.
Our company used Merchology for the first time last month. We ordered some embroidered Nike 1/4 zips with our logo on them. From start to finish and from logo formatting to ordering the Merchology team was great to work with. They turned out great. Since they have come in and others have seen them and expressed interest, we will be ordering again!
We have bought company apparel from Merchology on several occasions in the last few years. Embroidery work has always been professional nice and clean as it should be which can be hard to do on cheaper shirts. Being in the plumbing field we need low-cost good looking shirts that we can replace often that come in Tall sizes.
Terrific experience with their customer service team, along with very competitive pricing delivering an excellent product
Great Company. Logo was on point. Got my merch in a timely fashion. Totally recommend using Merchology!
We've been ordering our corporate apparel & merch from Merchology for a little over a year now. Great selection of brands and items, friendly & responsive customer service. Will definitely order from them again!
Our team LOVES the quarter zips we ordered from Merchology for one of our corporate events. Merchology's customer service team was great and made sure the items arrived in time. We are about to order more since they were such a hit! 10/10 recommend :)
They are great to work with. The process is easy, the quality is perfect, the prices are better than most. Give them a try.
I highly recommend Merchology for all apparel needs. The quality was exactly as advertised. The communication from the time of purchase through delivery was wonderful. Their website was very easy to navigate as well as placing of order with logo. I love their selection and the follow up.
As a Family Law sole practitioner, I am always motivated to expose my brand to the widest possible audience. I have seen other, larger law firms in the Central Indiana area utilize apparel as a primary branding and marketing tool. I always thought that such efforts would be too expensive or cost-prohibitive for my small firm. Enter Merchology. From the very outset of the branding collaboration process, I felt like a top priority to staff, even though my order was likely much smaller comparatively to other, larger Merchology clients. I indicated to my assigned Merchologist (Amy Markfelder) that I would like to have my apparel by the date of an upcoming conference. Amy worked tirelessly to ensure that my products arrived ASAP, without sacrificing the time and attention needed to deliver a high-quality, impeccable finished product. Amy was very communicative, responsive, and helpful in working with me to meet my self-imposed deadline, and I was amazed by Amy's professionalism and attentiveness. The price tag for my order was also incredibly reasonable and fair, especially given how pleased I was with the end product. I have already worn my UA Stoffel Law gear around town / to the office, and have received nothing but rave reviews from family, friends, clients, and colleagues. I will absolutely be utilizing Merchology for all of my future firm apparel needs. Thank you to Amy and to Merchology!
Please Do Not Use. The reviews can't be real!!!
This is now a complaint. This lead time is ridiculous. I have been patient, but an 11 day delivery has made it to the point I will not order or recommend this company to anyone. I will actually go out of my way to all the other companies that have service agreements with me to NEVER order from Merch. This is with me even paying an extra money for faster delivery. The best answer I got was that the website was confusing even it's own employees couldn't understand the online deal.
I would like to express my extreme disappointment with this company. I made a simple order and sent my logo file to sales person Brandon. It has been three weeks since my order; not only have I not received the shirts that I ordered, the company doesn't even have the stitch example and continues to procrastinate. The company never called or emailed me to give me an update on the delayed order, unless I called them. Instead of compensating for my inconvenience, they preferred to cancel my order. My company lost three weeks and never gotten the products. I am appalled by the service and would never recommend this company to anyone who cares about time management and service decency.
Terrible customer service. Placed my order , 2 weeks later I received the stitch sample of my logo. Then promised I would receive an email in about a week with shipment notice. 2 weeks go by so I reach out again and they state that they are having system issues and my order should ship any day now so I gave them another chance. Then going on 2 months still had not received notice of shipment so I requested to cancel my order and receive a refund.
We needed journals for our school. The service was fast, the price was great, and the product and printing was excellent
We are a bank and first impression is very important. I was beyond impressed with not only your service, but your online presence and quality of the shirts. We ordered these exact same shirts from another vendor and it cost us $13 more per shirt. We will be back with even larger orders.
Miranda was extremely patient and supportive during the ordering process. She deserves 5 gold stars as well. The hats with our company logo turned out really superb. My only concern was how quickly everyone grabbed them as they came out of the box. Looks as if I will already need to place another order soon.
Great products and customer service - very happy with our order.
Exceptional for their personal touch. Merchology team reached out to me to double check specifications and designs looked good, before shipping. Kept me updated each step of the way. Order came in on time. Will be using them again in the future
Great quality merchandise, the personalized logo was perfect.
Rachael was attentive and quick to respond to all inquiries.
AMAZING company !!
We ordered our shirts from them for our fire dept and they looked great. You may be scared to order "online" but they have amazing communication and so easy with email. Along with their approval process I can not say enough good. We will be ordering from them again.
I placed two separate orders for shirts. They dropped the ball on both orders. The first order took almost 2 weeks to see a proof (I was told it should take up to 5 days to see a proof). The 2nd order was forgotten about until I kept asking about it. It's been 19 days and they still haven't sent a proof for the 2nd order. I asked to talk to a supervisor and was told one would call me, but that never happened either. They gave me 10% off my first order, but the 2nd one which is in limbo--nothing.
This is my first time ordering with them. It will be my last due to no follow through and poor customer service.
I had never ordered through Merchology before but I love their service, speed and the jackets I ordered came out GREAT! They sent me a proof of the logo and it all went great, they kept me abreast of when the shipment was going out and i knew where my order was every step of the way. I'll definitely order from them again!
thank you! Erica Waasdorp, President A Direct Solution
Great experience utilizing this service. Macy was a Big help in completing the process. The Logo turned out great thanks to her help and suggestions.
I wish I read reviews before placing my business order with this company. We needed items by a specific date. I was told that if I paid to have the order rushed that it would be no problem at all especially because it was 3 weeks out. Well the ship date has come and gone and they now say that the SOONEST the order will ship is in 5 days (4 days past the event). The customer service rep handling my order would not respond to my emails and I would have to leave multiple voicemails to get any response at all. DO NOT TRUST YOUR BUSINESS WITH THIS COMPANY
Beyond impressed with Merchology and their process. It is a timely painless process that doesn't force a business owner or multi hat wearer in a company to spend countless hours working on shirt designs. Merchology will guide you in the proper sizing and coloring for your order. Their quality is excellent, communication superb, and selection amazing. Can't say enough about them
Not happy with Mercology at all. We ordered women's 3/4 zip embroidered shirts and received mens. The second order which was upgraded to three-day shipping with an additional charge of $24.95 still has not been received. This was placed November 1 and it is now December 14. It was suppose to be overnight last Monday. Today is Thursday and still haven't received. The last order was ordered last November with a ship date of December 7 and to be received by December 13. When I call last week, I was told it was shipping last Friday. Today I get an email stating that the shirt I ordered hadn't been embroidered yet and was accidentally shipped back to Under Amour...but I could reorder if I wanted to and would basically have to go through the same process again. NO THANKS... I will never order from Mercology again. Bad, Bad, experiences.
***UPDATE 5/24/19: I edited the review b/c they did finally make it right. They refunded me for the mistake as well. I am leaving the entire review here so people can be aware of the issues I had but that they did finally make it right. It did take 6 additional weeks from receiving the initial order to get the correct items and for this delay be aware that as long as the order is right, it takes 4 weeks to get the right merch. If the order is wrong, add on another 4-6 weeks to get it corrected for a total of 8-10 weeks! Thanks.
**PREVIOUS UPDATE* Customer Service sent the label after almost 2 weeks with the excuse that they answer emails newest to oldest? I will update again once the shirts are received.
*ORIGINAL POST* I wanted to be able to give them more, however, this saga has spanned almost 2 weeks. All I wanted was a return label so they could make their mistake good. They sent one of my items without having it embroidered, that I paid for to be embroidered. Also, one of the shirts had a blemish. We asked to return the incorrect item and the damaged item. No problem, we will send a label. They do not return emails, phone calls promising they will send the label...NO LABEL! SEND THE LABEL and MAKE IT RIGHT! VERY POOR CUSTOMER SERVICE!
The process was simple and the product looks fantastic. My employees were thrilled with the Carhartt hoodies!
The representative that I worked with, Amy was very responsive to my questions and very efficient in providing me quotes for the items and sizes that I needed. All merchandise was delivered quickly and my entire team was very impressed with the quality of the jackets we ordered, especially for the very reasonable price we were quoted. Merchology provided us with excellent customer service, and we will definitely be using them for our future corporate apparel orders.
Incredible customer service. The fact that I could talk and have a response in the same day via e-mail was huge. I highly recommend using this company for anyone looking for custom apparel, which is what I used them for.
Very pleasant experience from start to finish. Professional service was more then I expected.I will be ordering more soon! Keep up the great work!
We got polo's printed for our golf outing this year, and not only does Merchology offer a fantastic selection of items, we were able to get a men's and women's matching polo and our logo looked fantastic!
Lauren and her team were extremely helpful when it came to ordering hats for our event. Of course we left everything to the last minute, but with Merchology's expertise and ability to expedite the process, we were able to get our gear in time. Will definitely be coming using them again in the future.
The people at Merchology were extremely helpful, from the time I started researching products until the time my order was delivered to its final destination. The product we ordered was high quality and the screen printing of our logo was of great quality. And I always knew where my shipment was! Thanks, Merchology - I'll be back!
Miranda and Merchology are great! Highly Recommend!
Great quality. Miranda worked diligently with us from the beginning to make sure our branded products were a success.
Good service - I like how they call you after you place an online order to make sure everything is the way you want it Before they make it. Hat's off to Kelsi today for great service on the phone! Logos are not over sized, positioned incorrectly, and don't look like my kid sewed them on - as I've seen with a local company that did my jackets. Be safe in MN! Thanks Merchology!
They did an outstanding job. The products they sell are awesome and the stitching is very high quality. Lead times are far better than anyone else i've ever worked with in this capacity. Also, their customer service typically responds to any emails or requests within 10 minutes. Awesome company!
Merchology has the best selection of brand names and the quality is impeccable! Will place all my embroidery orders thru Merchology!
Merchology is awesome! They have a great variety of products to choose from. We have used them 3 times for large bulk orders for our company. Macy is one of the best reps I have ever worked with. She will keep you up to date with your order and follow up afterwards to ensure everything came out the way we needed it too. Love this company!!!
We had a very intricate design logo needed for professional embroidery - the team at Merchology not only helped with the design aspects but provided much diligence and expertise with regards to scaling the logo appropriately, accurately and providing sound advice to get the project done right. The final results were astounding - to say the least. The embroidered logo came out P-E-R-F-E-C-T and was delivered right on time. I cannot commend the team at Merchology enough for overseeing this project and delivering on the order so courteously. The support at Merchology is like no other. A++
Our company ordered shirts with embroidered logos and despite a few hiccups along the way, we were satisfied with our experience. Holland and Molly were extremely helpful.
We were not used to their process of samples in which you have to place an order in order to get the samples, but Molly and Holland were able to adjust our order so we didn't have to pay anything extra. We also have a difficult logo to perfect, any the logo people worked very hard on getting it right. Lastly, we had one shirt arrive with the wrong logo, but since we had a pretty complex order, it wasn't a big deal. Holland was able to resolve the issue immediately.
We are impressed by the quality of the shirts and the logos themselves. The men in our firm loved the variety of shirts. We would recommend more variety in women's choices, especially smaller sizes.
Thanks for all your help working through the glitches. We would definitely consider using Merchology again.
Responsive, well priced, quick turnaround and amazing quality both in the product and the logo. Very happy with all the Merchology Merch
Merchologist Rachael Meyer is an exceptional representative of Merchology. As I had never ordered shirts and especially never worked with logos, Rachael "held my hand" and was readily available during all steps. I could not have asked for better assistance. And when the order arrived, our organization was very pleased with the art work and quality of material. Thank you.
The only factor that would totally make this a win would be if this were a union shop. However, pleased to have 100% cotton and Made in the USA selections.
Merchology was fantastic to work with and I hands down would like to pass on the 5 star compliment. Their confirmation through email was very timely. They had really great follow up. Their service and product turn around time was very speedy. I had a question about one or two things by phone and I was able to reach a real person who helped me out in a very MN Nice way :) We had a great experience and will use them again!
Excellent product in a timely manner for a great price! Customer service was friendly and prompt too.
Our company used Merchology to design and order shirts for a conference. We initially chose to work with them because of their great selection of merchandise and we soon learned that their customer service is superb.
We had a slightly complicated order and our rep, Kelsey, understood exactly what we wanted and helped our design come along every step of the way. There was a delay in getting proofs sent our way and Kelsey worked with the Merchology team to ensure that our package was delivered in time. We will continue to work with Merchology.
We've had great experiences so far ordering merchandise for our staff. Great brands and high quality materials.
These guys are great. They have great brands to select from. The process of getting our Logo ready could not have been easier. We just got our first set of shirts and they look great!
Overall the quality of the shirts and embroidery was great, unfortunately, their customer service is where they dropped the ball. Sad to see companies not putting the customer first. Will not be recommending them to other companies.
Merchology is great. Simple process from start to finish! They offer the best quality products, brands that everyone loves, great colors, and not to mention QUALITY service! Every time I have ever had embroidery done, there has been problems.... not with Merchology. Great company - highly recommend
Very responsive and helpful throughout the order, and our company's merchandise arrived faster than I expected! I would definitely use Merchology again in the future.
I ordered some branded company Under Armour shirts, and they look fantastic! Really happy with my purchase and the quality of both the shirts and the embroidered logo.
We first utilized Merchology for our company apparel due to the wide selection of name brand, quality products; we returned due to the efficient timing on receiving our orders and fantastic customer service.
Amy s attention to detail was impeccable. We ordered some pullovers for our small business with a brand new logo. It was the rollout for our new logo. It had to be perfect and it was. Very high quality. Very responsive and personal attention.
I ordered embroidered hats and they arrived looking better than i had hoped. I would highly reccomend them as i will be doing business with them again in the future. Very attentive and very responsive. My merchologist Kelcey was fantastic! Great job.
We were very happy with the quality of the products we received as well as the customer service. Would highly recommend!
Great customer service! Great communication! Very happy with the product!
What a wonderful company to do business with! Great specials and personalized service! I can always find another reason to place an order.
Poor experience, bad communication, products out of stock, bad expectations, charged for things that don't exist anymore
We purchased several UA merchandise over the course of the last 6 months. While the quality has been good, the shipping and timeframes they gave us via e-mail have never been met. We're on our 5th shipment - none are close to what they estimate. I think the closest has been over by 10 days. You need to e-mail them if you want your items.
I recently purchased a few polo shirts for the company I work for & it is safe to say we are very happy! A huge thank you to Gabi for being incredibly thorough with her communication!
Our custom, embroidered shirts with company logo turned out great. Customer service was extremely responsive and helpful when I placed my order.
I recently purchased an Under Armour pull-over embroidered with our company logo. Because this was the first time I had done business with Merchology, I wasn't sure what to expect. However, they were wonderful to work with. Macy Iverson provided exemplary customer service throughout the entire ordering cycle. We couldn't be happier with the item and are looking forward to a continued relationship with Merchology. Thanks for a great experience!
Awesome Merchandise, Awesome Service, Awesome Company for so many reasons
Merchology made it very easy to organize a jacket order for a large group. Miranda was extremely helpful and made the process pain free. We gave everyone two style options, and everyone loved the final product. Will definitely use again.
Merchology did a fantastic job developing new customized Under Armour apparel for our C2 Labs, Inc employees. Highly recommended!
We ordered a large amount of custom sweatshirts for a high-profile event, and Merchology's quality and service was amazing! The sweatshirts were delivered on time and looked beautiful. I worked with Gabi, who dealt with all of our changes and requests until we got the perfect product. Definitely would recommend.
great quality. terrible communication. They wouldn't answer emails or return calls and it took at least a month to get my order.
Embroidery on Underarmour material is tricky, to ensure a high quality logo presentation and ultimate satisfaction. I have cured several recent orders with Merchology in 2017, and the results are in the received orders. Embroidered logo presentations that "pop" in appearance, quality embroidery with no thread or low quality issues. Their personnel are easy to work with, they meet their deadlines, and communicate thru the entire ordering process to ensure your complete satisfaction. Reasonably priced as well, for the quality delivered in these orders. I am preparing my next order with Merchology.
merchology.com
