Terrible customer service. Placed my order , 2 wee...

Terrible customer service. Placed my order , 2 weeks later I received the stitch sample of my logo. Then promised I would receive an email in about a week with shipment notice. 2 weeks go by so I reach out again and they state that they are having system issues and my order should ship any day now so I gave them another chance. Then going on 2 months still had not received notice of shipment so I requested to cancel my order and receive a refund.