Mercedes Benz of Tampa Review

Rick Acosta is my service advisor and he frequently exceeds my expectations whenever I have service completed on my Mercedes. He Rocks!

Jaleel Khan is the best. Wonderful service and advice. He has been our family service advisor for years and always takes great care of us and our cars.

I couldn't have been more pleased with the service I received from Mike Nankovitch. I would recommend him to everyone needing service

Very bad customer service!
Went there yesterday with my husband, we applied to get a lease. We were very clear with to the sales man (Derrick)to please call us if we were approved or not! Because we couldn t wait. Never got any call. We even called him a few times leave a voice mail. And no response! That s not the way to deal with customers!

Ellen is a great service advisor and very attentive to the time issues that I have. Always willing to help me in anyway and keeps me up to date on the service schedules for my car. She is definitely an asset to MBofTampa.

Mike Nankovitch has been our service guy for over 6 years and his service has always been superb, professional, and friendly. I am happy that he works for Mercedes Benz of Tampa.

Fantastic service experience.

Bring between Mercedes Benz of Tampa and Fields Motorcars in Lakeland, I have used both dealerships for service.

There is some me comparison between dealerships. Mercedes if Tampa communicated the status of my vehicle's service without me having to constantly call. The service was dinner in the time promised, and as the service would take longer than I had to wait, I was provided with a new Mercedes.

If you or a Mercedes and have the ability to use Mercedes if Tampa for service, it is worth it.

Thank you, thank you, thank you ELLEN. for being the professional that you are, each time I come in whether for a service A, B or even a car wash she is always professional, helpful and polite.
We complain when things go bad, so I wanted to pass along a Excellent message to let others know, how professional and courteous Ellen has been every time I've come to the service Dept. Thank Again Ellen

I had a wonderful experience with Raphael Da Silva at Mercedes-Benz of Tampa. He is an excellent communicator and he understood my issues immediately. Raphael provided excellent service in a speedy manner. I would highly recommend him!

Throughout the years my family and I have owned many Mercedes vehicles and one guy we would always count on with handling all of our service needs at the dealership is Mike Nankovitch. He provides exceptional service and has never failed us. I would highly recommend Mike Nankovitch to assist clients with anything service related.

Always very attentive even lf your car is older. Great service. You get what you pay for here.

Bob Mulrath was very helpful and informative with quick notifications of service details.

Bob Net was one of the most pleasant service specialists I have had the opportunity to work with. He was very helpful and informative, with dealing with my warranty contract. Bob made sure he stayed in constant contact with me concerning my car and reassured me everything would be done within a reasonable time and it was.

Having purchased tens of vehicles over my lifetime, my most recent purchase, the first with Mercedes-Benz of Tampa, was clearly the most enjoyable. All of the people I dealt with were an absolute delight. And I think I got a great deal. I will definitely be a repeat customer. And, I will tell all my friends about the dealership.

I cannot begin to say how please my experience has been working with Bob Net and Ellen. Right from the very first they both treated me as if I was a priority.

I have worked with several other dealerships in the California area prior to moving to Florida. But never had service as good as I'm presently experiencing with Bob Net. He has kept me informed every step of the way in handling the repairs need for my vehicle an has made a very challenging and scary experience in reference to the cost of repairs to my car. Easy as a walk in the park.

Cannot say enough good things about these two consummate professional. If you own a Mercedes-Benz. ONLY GO TO MERCEDES-BENZ OF TAMPA. You will LOVE THE EXPERIENCE. Trust me on this. Nothing like it on the West or East Coast.

If i could click 10 stars i would for my service advisor BOB NET !!! He is simply the BEST !!! I have been a customer at Mercedes Benz now for 3 years, and i honestly enjoy getting my car serviced there. They are very accommodating, organized, timely and extremely friendly. If i am ever in a situation when a light goes on unexpectedly, or i have any questions about my car ..... i have been able to run in and BOB NET is always
there with a smile, patience and kindness, to answer any of my questions. Thank you Bob !!!

Absolutely first class service! From my initial enquiry to delivery of my car yesterday, the salesman Aaron was a brilliant help right through the process. I bought the car from the UK and he was so helpful with videos/pics etc and great communication, he couldn t have been more professional or helpful and I ve got to say it s the best service I have ever received. Thank you Aaron, keep up the good work, and thank you so much once again

This is a dealership has a fantastic service team. I always try to schedule with Ralph because he always delivers exceptional service. He is friendly and professional, making my trip to the dealership very enjoyable.

Just moved to the Tampa area. I have brought my vehicle in twice and both times had the pleasure to work with Ellen. She provides exceptional service and keeps you in the loop with your vehicle. Thank you for great service.

Excellent communication and service. The thing that I find most irritating about taking my car for service is a lack of communication during the process. I may see my car in a half hour, it may take four hours, usually I'm stuck just waiting and steaming. Mercedes in Tampa is different. They checked me in, told me how busy they were, told me within 30 minutes how long my service would take, even checked in with me twice while I was waiting in a well-appointed waiting room. The time didn't fly, but my time was respected and that is what separates Mercedes from other dealers. Well organized and efficient service is hard to find. These guys are practicing it.

Rick Acosta is an outstanding service agent and customer advocate!

Dan Willing always take care all the concern about my new car. Any problem he will fixed it right away.

Michael Nikovich has been my service represenitive since we moved back to Tampa in 2017. He is excellent in customer relations and in communicating the areas of service needs of my car and keeping the customer informed in the process of the work on my car, . He has even given me a number ro text if I have questions while I m waiting . Hopefully , Mike will be there in the years I intend to drive a Mercedes. Thank you Mike and to Mercedes Benz of Tampa Bay!
Ms N. S.

My wife and I are shopping for a very specific Sprinter, we stopped in to Mercedes of Wesley Chapel as our first store, the salesman was fantastic however it was not the van we were looking for but it would have done the job. Began to talk numbers, this is where it went sour real quick. The sales manager said we are no where near a realistic number and then just walked away from us. It was close to closing so maybe that had something to do with her poor and unprofessional behavior. BUT we decided to make the drive to Mercedes of Tampa, very glad we did! We had the pleasure of working with Mecca! Thank you for your professionalism and time! We hope to be back tomorrow to purchase from you! I did not tell her of our bad experience with wesley chapel til the end, she was honestly a delight to work with!

I just purchased my very first Mercedes Benz GLA 250 and I couldn t be happier it s my experience at Mercedes Benz of Tampa. Cary Jedlovec, my sales associate, went above and beyond to ensure I got the car I wanted, with my specifications, and at great price. Everyone was very friendly and professional. I highly recommend this dealership for anyone looking for a nice car and a great deal!!!

While my Mercedes C63 experience was less than stellar, Jaleel made service easy and enjoyable. Aftermarket performance for most makes can be had right along with normal service. Their Service and waiting area is the best and coffee drinks are spectacular! Gertrude is always welcome and enjoys attention. Picture of Roses in wastebasket next to Service Advisor desk has no explanation. Hm........

I use Mercedes Benz frequently , my service writer Ellen Tackett is AWESOME. She is consistent and she makes sure that I have all my questions answered.

Mecca was extremely helpful in the sales process & following. Thanks for a great first experience with Mercedes!

The service experience is always 5-star. Our service advisor, Bob Net is courteous, attentive and knowledgeable. He goes above and beyond to meet the needs of his customers. We feel confident and trust Bob with all service and maintenance of our vehicle.

Always great service! This is my 6th purchase from them and will continue to return. Juan was fantastic and followed up with me through the sales process and to this day. Juan went above and beyond without being your average sales man. Dave Z at service is always available when needed and always provides great customer service!!
Thank you for all you do!

Horrible customer service!! Not only did I have trouble getting someone over the phone after several transfers and holds, which caused me to actually go to the dealership, but today I was in for service and there was also a lack of communication. I had a 9am appointment to replace driverside window tint. I end up leaving at 1230, 3 and a half hours later. All because they didnt have the tint and the car was just sitting there. There was no communication nor customer service. They lost a potential buyer for the near future and I will definitely not be going back to this terrible place I consider a joke.

My recent experience at Mercedes-Benz of Tampa was superb. Eric Gonzalez, my service consultant, an extremely personable young man, was very helpful in not only explaining what work needed to be done on my car but also in reassuring me that it would be completed in a very timely fashion without any unexpected surprises. Suffice it to say everything went smoothly as he said it would and I'm very pleased !

My experience with this dealership was the best. The staff was super professional and nice. The general manager and the salesperson made me feel comfortable , no pressure whatsoever, and explain in detail all the options. The best dealership by far.

I hate purchasing vehicles, and approached this experience with great trepidation. We had a limited budget, but needed a reliable, pre-owned vehicle to replace a car that had recently "died" on us. The staff was so nice, understanding, and transparent throughout the process. We were treated as true "Mercedes class" customers! Luis Garcia was the best!

I took my car to Mercedes Benz of Tampa for service. Mike Nankovitch was my service rep. He made sure everything was completed in a timely fashion and explained each detail to me.

From the moment I walked in to the moment I received my new vehicle Mrecedes took care of my every need and thought. They gave me options I didn t even consider.

Dave Z was my service technician. Lined up a loaner vehicle and was great two work with to get my 10,000 mile service done quickly.

Review has been updated : Simply put, I don't recommend this dealership. The customer service and communication skills of everyone from finance to management has been extremely disappointing to say the least.

Jesus valiente is my service guy he always takes care of all my needs. Extremely polite and helpful!

Erick Flor and Dave Zupkoski are always great every time I visit! Always happy to service my car here!

Joey has always taken great care of us. He is always on time, has great communication and is extremely accommodating. Will come back for years to come.

Mercedes-Benz of Tampa Bay and my service consultant, Mike Nankovitch, gets 5 stars for exceptional customer service and professionalism. For the last ten years plus, it has been a flawless experience and I will continue to have my vehicles serviced here.

I have a SmartCar and they have been amazing with servicing it! I've worked with Jaden as service rep - she's super helpful and amazingly seems to always be accessible via text, I think even on her days off !
A weird light goes off on the dashboard? Send a quick text. It's taken care of. Recently had a tire blow out on a Friday night -- obvi put a bit of a damper on the evening -- but I sent a quick text to Jaden and even on a Friday night within minutes she had the wheels set in motion to get it towed in, looked at, and fixed. My SmartCar is my baby so I'm very grateful for all that she and the rest of the service team do!

Bob Net is great. Every time we drop our car off for service or repair we are treated with first class service from Bob. He is a great asset to your company and has always made our experiences very smooth with his better than expected customer service!

Rick Acosta is extremely helpful and detailed with any service needs!

I just want to take a moment to recognize Ellen Tackett. Always cheerful, always helpful and always able to get me in and out with no hassle. Keeps me coming back!!!!

My wife and I really appreciate the excellent service we have received from Mercedes Benz of Tampa. We have been dealing recently with Bob Murath who is always welcoming and attentive to all our requests.

Ellen is phenomenal. Her team (Rick and Stephen) and her experience are by far the only reason I stay with MBOT. She's one of the few people from the days when MB used to be about excellence and not the churn and burn of today. The caring and dedication to her customers is unfounded nowadays and it's a breathe of fresh air to be reminded of Mercedes used to be about. I've had the unfortunate pleasure of having to deal with other advisors from time to time on different vehicles and it's worse than Honda or Chevy service. It's like a box of chocolates as Forrest would say...

Honestly the day she retires or decides to do fun things during the day, is the day I stop coming to MBOT for service of all my vehicles.

Ricky Acosta has been absolutely amazing!!! I can t explain how great his service has been for my family and I the past 3 years! Above and beyond! I m so sad to be ending my lease with Mercades due to the excellent service I ve receieved. Thank you all!

Great experience from start to finish with Julie B the internet sales manager. She was very quick to respond and was pleasure to work with. I love the vehicle I purchased as well as the great price we agreed on. Never felt pressured and really got an awesome deal. Thank you so much! Jerry in finance was also very nice and friendly. Will be sure to come back again when I am ready to purchase another vehicle.

I was extremely pleased with my experience at Mercedes of Tampa. Manny goes above and beyond to provide great customer service.

I have always had wonderful results with any issues/concerns/interactions at this dealership. Joey Helenek is my service representative, he has always shown professionalism and poise with anything I have had regarding the service/work on my E class. Thanks for being a top-notch dealership.

My service advisor was Jaden Batten and she was wonderful. I took my GLB250 to her and she updated me daily with what was wrong with my vehicle. I will for sure have her as my service advisor from now on. She is very pleasant to deal with and is a GREAT asset to Mercedes Benz of Tampa. :)

Jesus Valiente is the consultant I can always trust. Always upfront and makes things easy. I appreciate him as well as the amazing dealership! Good Job!

Great service. Communication was excellent. Cleaned my car, too.

Dealt with Ellen in the service department and she made the service super fast and easy. Highly recommend Ellen for any of your service needs.

Rick Acosta in the service department is the BEST hands down. Always there and beyond helpful.

I ve been a Mercedes owner for many years now and have enjoyed all my dealings with Jaden! I m so happy she is now in charge with my service !!! Love sweet smart Jaden!!!
Mary Nuccio

This was my first experience with MB Tampa. Robert "Bob" Murath was so helpful and explained all the details of my services for my C300 - Coupe. The entire experience was MB at it's best. Thanks Bob for delivering 5 Star service.

Always excellent service. I bought 4 cars here and always first class sales and service, not to mention, great prices.

My experience with Mercedes is always positive I love the customer service my car was detailed beautiful job well done love Mercedes of Tampa Bay will always do business with them.

Dan Willing did a good job and we had a good experience.

Customer service is top notch at Mercedes-Benz of Tampa. I've had both major and minor issues with my AMG, and Rick Acosta always comes through with flying colors!

We were really pleased with our visit! Our battery got replaced, and they honored the pricing they gave us over the phone. Our service consultant Bob Net made sure we were comfortable during our visit and was so easy to work with.

I had an appt with services Advisor Bob Net to get my S550 services. Bob had a loaner car already for me. He always give great customer services when I come to mercedes Benz of Tampa Bay. When I pick up my car it was clean and I was ready to go. Thanks Bob for always giving great Customer services.

Luv this dealership! I am always welcomed with smiles. Stephen King in service is an excellent service adviser. He always goes the extra mile for us! I absolutely love our Mercedes cars and would never drive anything else. Of course a Mercedes Benz in itself is awesome and I love our cars but it s the great service from Stephen King that we get every time we visit @ MB of Tampa that keeps us coming back.
Thank u for your excellent customer service.

I was comparing sprinter vans and during analyzing the several on the market I give a big thank you to Ihsan Moosapanah in helping me find the perfect fit! We re all very happy and will be back to deal with Ihsan for our next purchase.

Stop by the cafe for free smoothies and coffee drinks, they will make whatever makes you happy, so awesome

I purchased my vehicle almost 2 years ago from MB of WC. My sales experience with Howard was great. However, I am unable to say the same about the service department. The service department does not align nor stand for the luxury brand at ALL! Very unresponsive, not eager to service customers, and generally unpleasant to deal with. You can never get anyone on the phone. As a result, I have my vehicle serviced by MB of Tampa. My favorite service provider is Ms. Jaden. She responds promptly and goes above beyond to service your needs. When someone broke into my vehicle I needed my window repaired and although, MB of Wesley Chapel is closer, I could not get anyone on the line. Jaden with Mb of Tampa arranged for my vehicle to be picked up and provided a loaner for the same day. I was super pleased being in the middle of a pandemic and she exceeded my expectations. Fast forward, my vehicles engine light came on and of course I wasted time calling MB of WC as they would not arrange to pick my vehicle up but of course Jaden with MB of Tampa was able to get my vehicle in the same day, loaner provided and my vehicle was fixed by next the day. She exceeds my expectations every time and has excellent customer service and communication skills. As long as she is with MB of Tampa, I will forever have my car services handled by her. Thanks Jaden for always providing me the luxury world class experience!

My husband and I would like to say "Thank You" for another great service experience with Merceds-Benz Of Tampa. The professionalism started once approaching the drop off area. Our service advisor, Mike Nankovitch is very thorough and professional to insure all issues and concerns about our SUV were addressed. As always, the service department was on target with finding and repairing the issues and Service "D". Our SUV has age and miles but she is purring like new again. Kudos!

My experience with Mercedes-Benz of Tampa was by far the best in South Florida. From the moment you walk in your are greeted and get taken care of. My sales rep Antonio M. was very professional and fun to work with. Jaden the delivery rep was super helpful and informative. I am enjoying my new car and would highly recommend anyone looking for a Mercedes to come to Mercedes of Tampa Bay.

Mercedes Benz of Tampa is one of the best service in the industry, Ralph Da Silva by far one of the top in the industry and service and all aspect of the experience to bring your car to a Mercedes Benz Dealership, he not only remember my name and my car but he explain everything in detail and always very professional he keep me update on everything on my car always answer any question about anything to do with my Mercedes, I will always come back to the Tampa Mercedes Benz just because I know that Ralph Da Silva will be there, thank you!

I am a "No Nonsense" kind of guy. I like to get to the point and move on. Kevin was professional and worked well with me to get the deal done at a reasonable price. He even threw in the big bow to surprise my wife on Christmas morning. There was no 'haggling' and he did not pressure me in any way. We negotiated the price, did the paperwork, scheduled pick up, closed the sale. DONE! He even took care a minor problem with one of rims before I pick up the GL. No problem. I highly recommend dealing with Kevin.

Just brought in my car, C300 Coupe. I had a doctors appointment and Jason Pierce really helped me get service faster so I could get to my appointment. Need more people like him at Mercedes Benz of Tampa!

I have been taking my car to MBOT since 2011. They have been fantastic all around. Jaleel Khan has been my service advisor since 2011 and has been awesome. I highly recommend them for your Mercedes.

I really recommend Dave Z, he is the best service advisor. Cordial, straight to the point, gives you recommendations without pushing. I trust Dave Zuposky with my car repairs. Keep the good job David and Thank you!

The best service around, see Rick Acosta he always helps me when I m there and is great.

This was my first time getting my car serviced at MB Tampa and it did not disappoint. Mike Nankovitch made the checking in and out process so quick and easy.

I have 2 Mercedes and Ellen my stellar service rep treats them both like they are my children and she is the God Mother. I highly recommend MB of Tampa, but even more ELLEN- she is gold!!!!

Always feel safe and confident that the work was done right at Mercedes-Benz Tampa . The stability in the staff is impressive . Dave Zupkosky has been my service advisor since day one . Happy Customer !

Stopped by recently for a scheduled maintenance and Jason took great care of me. There was an emergency alert that I could not get to stop beeping. I took my car to another Mercedes dealership and the service person said they took care of it, but they did not. Jason took care of it as well as some scratches I got on my car from a giraffe at a safari park :) I had recently visited. I'll be back!

I'm a Mercedes Girl 4Life. I've had my Benz for 4 years now. The service and dealership have been impeccable. I am in the market for a new vehicle, and I am working with Mr. Vito Bosco. I really enjoy working with him - he has maintained good communication and attention to detail, and making sure that I continue to be a satisfied customer! I went to the dealership in search of a Yellow (yummy) Benz, which they didn't have in their inventory, but Mr. Vito searched the nationwide inventory, found one in Texas, and it is being shipped here. That's what I call above and beyond! Thank you, Mr. Bosco! As their slogan says..."Mercedes Benz...the Best or nothing."

Joey Helenek Is professional, customer-friendly, and an excellent service manager- he worked with us well- highly recommend asking for Joey!