David Spotts

Review of Mercedes Benz of North Olmsted

I was sold a vehicle with a warranty that did not ...

I was sold a vehicle with a warranty that did not cover anything. After two years of being denied any sort of coverage, I decided to take the option of cancelling my warranty policy with a full refund. This option was expressed to me multiple times when it was being sold to me. this is NOT an option. They will refuse your calls and will never file the documentation they are required to by the warranty company. You call the warranty company, they say you have to call the dealership who sold it. You call the dealership? Good luck getting a return to your call. Every stereotype of any car dealership is alive and well here. Don't reach out to Michael Ryba, Matt Yousseff, or Annie Loesch they will provide exactly 0% of your entirely reasonable and appropriate customer service request.