Diana Kulle

Review of Mercedes Benz of North Olmsted

I received a $75 off coupon in the mail as a Chri...

I received a $75 off coupon in the mail as a Christmas Gift from the dealership. I called and asked if I could use it toward an oil change and was told yes come in anytime before 3:30. So I did. When I went to check out the service guy said no sorry we can t use that. I told him would have never gone there to pay $150 for an oil change and I specifically called ahead and asked and yet he still couldn t honor it. He did say he would put it on my account for the next time I need to bring it in for service, which is usually overpriced to begin with. If I have a quote from somewhere else and I bug him about it, he will usually try to match the price or get close anyhow. So the coupon was a waste and I ended up waiting almost 2 hours to pay $150 for an oil change when I could ve gone anywhere else for far less, less wait and closer to home :(