Paul Davis

Review of Mercedes Benz of North Olmsted

Be careful, this dealership will try to take advan...

Be careful, this dealership will try to take advantage of you. I dropped my car off for a routine oil change while traveling for work and also asked that they take a look at a minor brake pulsation I was having (still within the warranty period).

They were told they could coordinate drop off with my wife but that any service decisions had to be made through me as it was my company car, not personal vehicle. Despite this, they pressured my wife to authorize new front and rear brakes for nearly $2000 and $80 wiper blade replacements. Neither of which were necessary on a car with only 40k miles. Furthermore, brake pulsation (which is why they were asked to look in the first place) does not result from normal wear.

After complaining they were able to apply some service discounts to reduce the bill by $300, but that still left a sizable amount to pay unnecessarily out of pocket. We will never do business with this dealership again.