Mercedes Benz Manahattan Review

Purchased my new 2020 E53 a few weeks ago. Steve Ackerman was my salesman. He was great no pressure at all an made sure I was completely happy. I had to go back a few weeks after for something minor an Jorge Ramos in service was awesome. From the moment I dropped my car off til the next day picking it up. Top Notch dealership an definitely will be back thank you

Stephen Ackerman was a pleasure to deal with and made my experience quick, easy, and also fun! Super professional and courteous. Definitely would return simply to deal with Steve!

They are super nice especially at this pandemic time - they are really professional. Even for my 2019 smart recall - they gave me out standing service including a complimentary clean! Thank you and stay strong! <3 and safe! <3

Had an issue with a recall on my smart car, my car was in good driving condition, when it checked in for the recall, but it mysteriously died at their shop. As a result I ended up in small claims court , which eventually was settled, but i was scammed withvan agreement that Mercedes Benz has failed to fulfilled and I am ready to go back to court.

Super quick and friendly service. As painless as it gets. Thank you Guila!

Very nice place! The dealership is amazing, there are a lot of AMGModels and the atmosphere and decoration of this dealership is top notch! The customer service there is just as good as everything else! I had a problem with my car wash, not really a problem, but it took longer than expected and the manager came and offered me free wash anytime and apologized for the waiting time! This place really takes care of their customers! 5stars anyday!

Completely disgusting unprofessional and treat people based on the race very sad sad sad

[Warning] Do not bring your car here for body work! I had a missing Crome piece for the door handle missing from the door they replace & I had somebody break the lock of my glove compartment that was close just to get in to see what I had & probably steal...Unbelievable how would this happen at a Mercedes-Benz dealership!!!..Then the dealership says there not held responsible for the missing part.

Worst customer service ever. I bought a car from them and they messed up the info on the registration and I can t get a hold of my salesman or the managers. The only time you get customer service is when you actually show interest of buying a car. After you buy the car there s literally no one to talk to. Very disappointed.

It was disgusting to see them come back 11k lower on my trade vs Mercedes of white plains . Go here if you wanna be robbed

I had a wonderful experience at Mercedes Benz Manhattan. Nicole was very helpful and patient with the entire process. I will definitely recommend.

I ve been going to this location for years now. Every time I go to service my car Angelo is great. He s attentive, professional, extremely helpful. He makes sure that everything with my car is fixed before it leaves the shop. I will continue to go thanks to him!

Called ahead for 1st time service...explained that we bought the car and not leased it...we made sure that we will have nothing to pay since it was for a single service check up and have 3 years warranty...it was confirmed by the agent...drove from UES to Mercedes which took us about 45mins and of course first thing they mentioned is that we will have to pay $270 to change the oil...this is ridiculous and not to mentioned unprofessional to have us wasting 1,5hr back and forth to hear that...not even tried to worked out something there, they removed number plot from the car and walked away like no one was there..."NY style"...I'm still wonder how some people still have a job in this city! I will go to my neighbor garage who I'm sure will do a much better job for just $50...will not go to this dealer ever again and will check out of state for my new car.

Worst service department ever! Our car goes in repeatedly for the same complaints. It takes at least 3 tries before they get it right. They don t care at all. We used to take our cars to Mercedes in Southampton & they fixed every issue 1st time & we never worried about having to go back. I believe because this dealership is owned directly by the factory in Germany they just don t care. They also try to sell you things you don t need.

So this is their reply to a problem 6/17/19:

Good afternoon we have diagnosed the cause of the check engine light is the secondary air injection pump/switchover valve $1159.00. Please contact me with any questions. If we go ahead with it today should be ready for tomorrow. Thank you.
Text STOP to opt-out.
--Lee Reyes Mercedes-Benz Manhattan, Inc.

6/18/19:
Sorry we quoted you the wrong price it s now $1,600!!!

Really?!?!? Are you kidding me!!?!?

I bought My Car from MB Manhattan & Came for My First Service.
"Mr. Franco Savo" help me to get My First Service of My CLS Class.

Mr. Savo took care of everything from Arriving at Dealership, To Service & Making sure my Car is sanitized in Covid-Situation. This effort is really remarkable.

Its always very good experience when you purchase a Car from any Dealership. They receive and cater you very nicely. BUT WHAT is surprising in MB Manhattan is the 'After Sales Services'....., where Great Executives like Mr. Franco make a difference.

This is Real Review, for The Executive that Really Make a Difference.
Mr. Savo - Thanks a Lot :-)

Service at Mercedes was, as always above and beyond my expectations. Angelo S.!made it all happen. I would never consider to go anywhere else to have my car serviced

Was very happy with my experience. Customer service was excellent. Victoria Notte was extremely helpful!

Steve was great to work with and was full of product knowledge

I was received by the service specialist in Mercedes Benz. Mr Marco Correa was very professional, knowledgeable, courteous, and comforting. I was very upset that my car was not functioning well but he assured me that my car will be taken good care of. Throughout the service process, he kept me updated as to what was happening with the car and what repairs were needed. He was patient and took the time to explain the nature of the repairs that had to be done. My car was delivered to me in a quick fashion, and I was provided a contactless link to pay. The car was sanitized before they gave it to me. Marco saw me in the lobby and immediately recognized me and he was by my side until the car was delivered to ensure everything went smooth. I am grateful to MB Manhattan for smoking such great cast of employees. Marco exceeded my expectations and made the process so painless. Thank you!

If I could give service a 6 star rating I would. Ken Smith is my service advisor and he was excellent from the start. He got me right in, when I got there check in went smooth and efficiently. He kept me informed on what was going on with the car throughout the process. I feel I got a great value for the work they did, and they cleaned my car beautifully to top of the great service. Thanks so much.

Fraud proficiency at Mercedes Benz of Manhattan.
I really did not expect the deal will be like that.
Last week I agreed to buy a used GL350 from MB of Manhattan, that worth around $ 45K. The car was shown at the showroom. I signed the contract with the saleswoman and agreed to pick up the car following day, because I promised my wife to get her a car in our anniversary.
I send them all information required early morning to receive the car in the evening, to fulfill my promise to my wife. I tried to call the sales manager and saleswoman; but no one answered me. Around noon, I received a call from the sales manager telling me that the car was sold for another customer who signed the purchase order before my arrival and somehow, it was not removed from the system. He told me that he has good news that he found a better car with a higher value and will give it to me at the same price. The only thing is it needs two days to be ready.
I trusted him, because I have no other option, and I expected to receive the car in two days, but unfortunately it took 6 days to be ready. I went to on Tuesday to receive the car but waited around 30 min for someone to help me.
I asked to see the car before signing the paperwork, they told me to sign the paper work because the car need time to be ready. I insist to see the car (I told them that it looks like I am buying a fish in the sea). I waited for around 1 hour till they told me that it is ready to see it.
Actually, I did not feel comfortable when I saw it. I do not know why !!
I went back to the business manager to continue the paperwork, and he got angry because he waited for me till I saw the car. He started his duty and asked me to sign the paper where he added a mark, I tried to read them but, he was trying to prevent me to do that. The only thing he made me to read the warranty which was very expensive and also the wheels coverage, when I started to negotiate with him the price, he got angry and he made me to declare all warranty.
I got the car, but I was really very upset. And when I bulldo it, it felt that I had been deceived. The following day my wife called me telling me that she got an error message when she started the car. I texted the saleswoman, but she told me that the car in under warranty and they are responsible.
Also, I noticed a paper I signed that states that I can return the car within two weeks with full refund, but the business manager made me to declare it without know its content.
I feel that I had been Deceived and they wanted to sell me this car because it has factory problems and they were very professional in deceiving the customers.
Everyone should be careful when they deal with Mercedes Benz of Manhattan.

My advisor Matthew Carroll made sure my car was well taken care of. I sent my MY08e350 in for a fuel tank replacement.He kept me updated at all times how the repairs were going.Would recommend him and would come back to MB Manhattan

I had a wonderful experience, Victoria was so helpful!

Amazing service! I took my gla in for a detailed clean and both Angelo and Winston helped me as soon as I walked in. It s always super easy to drop off my car and get it serviced. Thank you guys

Thank you to Scott and Greg @ Mercedes Manhattan for coming through and providing us what we needed. Beautiful vehicle and affordable. In these uncertain times it is good to know you can rely on someone. That someone are these gents!

Professional and high class service - what you would defiantly expect when shopping for a Mercedes Benz!

Beware! Make sure you have paper trail for all payments, transactions or agreements. Kim, who ve dealt with avoided me for weeks and refuse to answer calls or emails. Please do not come in to this business entity. My friends who have similar experience are spreading our mistreatment on social media. Please share!

My dream to job in this Mercedes Benz car showroom . .
I an auto mobile engineer

best mercedes i ve been to so far, the service team is great!! Patrick P helps me out a lot and always makes my experience great there. One of the best at his job

Katlin Sweeney make the service experience amazing and want to only buy Mercedes for service !!! Going to trade in my wife s Range Rover so she can get Mercedes and service like yours!

I warking Mercedes Benz Egept 17 Eyrz trying Mercedes Benz Garmin ( Berman ) Modal E. Class - C class - G L K - S class - ( Hirng Job )

it very professional angel i m so happy with de service and courtesy thanks

Interesting car dealership on the west side of Manhattan. The staff is attentive and willing to guide you to what you want. Cool place to walk through but you have to have some serious money to actually buy anything here. Check it out!

MB of Manhattan was an amazing experience. Scott and Greg were extremely helpful and made my car buying experience so easy! I can t wait to purchase my next car. If you re looking to get into a Benz this is your place to go and the guys to see!

Great Experience!! Top notch service, from the time of placing my order up until taking delivery, the sales Manager Sheik Nabijan and his team kept me aware of the vehicles status and early delivery. A returning customer and will refer to all my family and friends!

Judy Piperno is an outstanding sales consultant at this particular dealership. While my prior experiences at two other Mercedes-Benz dealerships have been decent, in comparison Ms. Piperno's level of professionalism displayed during my visit to Mercedes-Benz Manhattan was unparalleled. Their showroom is the most impressive I've seen!

If you are looking for a great long-term relationship with a dealership this is the place. Mercedes Benz Manhattan has great customer service representatives who build long lasting relationships with their customers and do their best to keep you happy. I'm on my 3rd lease with them and all of my deals concluded on a happy note.
My sales representative, Lou Shapiro is the best I've ever worked with at Mercedes, very personable and a wonderful personality. I look forward to working with him for years to come.

I am very disappointed with ths dealership to say the least
Mercedez Benz prides itself on being the best and this dealership' Customer Service skills is non existent
I live in MASS and bought an s600 several years ago and the agent was great and stayed in touch with me via phone or email because of the distance
I just purchased an s550 CPO and struggled to put the deal together and deal with all of the details out of state.
I drove from Boston to pick up the car and the agent left me alone quite a bit so he can conclude other deals. I sat in a waiting room while he was making deals with other clients. Not very warm and fuzzy since I dorve 4 hrs to purchase this car.
I have emailed The Sales Manager, Patrick Hunter and Thomas Shanley 8 times hoping to escalate my deal and they never emailed me back or gave me call.
I picked up the car and did not receive my registration until 9 days after the purchase which state law requires it to be done within 7 days.
I am thrilled with the car but am happy to use my dealership for svc in Mass
This dealership is concerned with volume sales and don't care about the Customer experience.

11th car I have purchased from you since 1998. There is a reason I keep coming back. Thanks Manuel.

By far one of the worst customer service experiences I ve encountered. Their sales staffs were extremely condescending, spoke with degrading attitudes and dismissive. My husband and i Wanted to withdraw an agreement because we wanted to explore other vehicles. Their demeanor immediately changed once we request a refund. Not only rudeness was prevalent, lies were fed on top of lies to power sell. If you are considering purchasing a Mercedes I highly recommend the dealership at Long Island city instead they gave me a really good deal instead.

I ve been leasing MB cars for 5 years and unfortunately the service and responsiveness in sales, leasing and general customer service has gone down hill. These people are not working on commission anymore is my guess. Atrocious.

My husband and I worked with Nick Nasta through the entire process on getting into our next lease and the service was impeccable. Nick was very helpful and we were very satisfied with what he got us into. We love our new E450 and would definitely recommend working with Manhattan Benz and Nick Nasta

Worst place ever don't buy here they sell u cars that are going to need work in 3 months I bought a car cash 30,000 I asked the salesperson if the brakes were changed because it was a certified used car it had only thirteen thousand miles She said everything was good three months down the road my brakes are warped and they can't do anything for me basically I'm s*** Outta luck and now I have to pay $955 and I only put 5000 miles on the car nobody should have to replace brakes after 5000 miles not even just pads rotors as well next time I'll buy from a better dealer who actually cares about their customer service the sad part about it is this is the only corporate store in the United States go figure

Worked with Elaine Velez who was amazing. Very knowledgeable, patient, and helpful. Ask for her if you go to the dealership.

Everyone was busy on Monday at 4pm???
Maybe Next time have to dress a Jacket

Katie went above and beyond to help me. I would highly recommend her and was very pleased with the service I received.

When it comes to costumer service, they never answer the phone. Very disappointed!!!

I had a very smooth, easy and pleasant transaction with a Sales Rep Elaine Velez (She was also recommended to me by a friend of mine who leased his car from her past few times). She was courteous, professional and easy going. She knew in/out of the car I was interested in and she did not struggle to let me know of the new changes, features and technology. Communication happened via emails, and phone calls. Email response was within 2 hours and if she wasn't available via phone call, she returned to me within 2 hours. I've dealt with different MB's in other locations but Manhattan MB is far the best, most professional dealership. Scott (Sales Manager)was also helpful, courteous and professional. Looking forward to do more business with you guys in the future. Thanks.

Just bought a new E450 Wagon. Sale handled very professionally by Patrick Hering. Several vehicles to choose from in inventory. Fair trade-in on my old car. Quick and easy closing. Could not be more pleased.

Worst service I'v ever experienced. Pretentious and condescending staff, especially one named Daniel. They will treat you as if you are in the sales rep shoes. Want a Mercedes? Get it somewhere outside Manhattan. Its also cheaper.

Just had an incredible educational experience. It wasn t about the beautiful car and the respect that Mercedes Benz has earned over the years, it was about both Scott Malise and Lou Shapiro With their in-depth knowledge of the product and creating a package that was perfect for me. I could not thank them enough and if anyone is in the market for a Mercedes, you would deprive yourself if not attended by these individuals. I can honestly say that they sold me into the car and not vice versa. Would not purchase if not for them.

Great service! Always available to answer questions and provide information!

Mercedes Benz Manhattan is top notch service. Angelo Sanchez is the man, good guy, honest and looks for your best interest. Highly recommend the guys there. Keep up the good work guys!

I attempted a chat from the MB website. Unfortunately, the agent didn t read my questions very thoroughly and made me repeat questions multiple times. I asked to be connected with the sprinter service tech, so I could talk through some parts orders. She wouldn t provide me a number for the service department, but would happily provide the number for sales. Unfortunately, I will never be calling the sales number either to resolve some service issues with a sprinter or to buy my next sprinter. MB Manhattan, you ve lost a potential customer.

Special thanks to Mary for a seamless transition to a new lease. The new GLS is a big improvement over the 2014 GL!

Mercedes-Benz of New York City treats their customers like royalty. The service department is second to none. It's always a pleasant experience taking my car there for service.

Great service @MB-Manhattan with the amazing Mr Fox #TheBest

Best rep there Angelo always making things happen ! Fast quick and reliable!

From sales to service, I am always treated like a VIP. Special thanks to my outstanding service representative Angelo Sanchez for always being on point.

We had an exceptional experience purchasing our vehicle at Mercedes Benz Manhattan. Patrick Hering helped us pre order the new GLS and we got the delivery right when promised. The entire process was very easy.

Working with Patricia von Karkoch was the smoothest car buying process I have ever had.
I felt that was dealing an educator, not a dealer; and that made feel
very comfortable throughout the whole process. I was never pressure to do anything and the best apart of the whole process was the super deal that I received. I must add that Patricia knows the MB product very very well.
Thanks a million Patricia my wife and I will never forget this experience.
FG

What a great experience my wife and I had at Mercedes of Manhattan! We absolutely love our C300, we received a great deal on it, fantastic lease special! The car is amazing, it is easy to park, so we can street park so we can save some money by not parking in a garage! It also looks good with a bumper bully. I highly recommend this dealership! Especially if you make a lot of money and don't want to spend it on overpriced cars such as Lamborghini's and Ferrari's.

Lidia really made this purchase a breeze!

Expected to be treated poorly as I m not a prototypical Mercedes guy, but the team at MBManhattan proved me very wrong. Great doing business with them.

Very clean and COVID safe. Hand sanitizer everywhere and dedicated sanitizing crews. Would recommend.

Thanks again, Lidia & team!

I have ran into several issues with my c300 that is only 5 months old. Although my sales experience was great, the dealership is not that attentive to clients. My sales advisor is never available to assist or answer important questions. The family atmosphere is not there when it comes to needing help with your car.

Sebastian is the best service advisor you can ask for. He is honest and always advises what work needs to be done and keeps my cars run great. Always a great experience dealing with him.

I have always showed much pride in owning a Mercedes fleet and my personal cars, but this dealership is the worst. Their Service Dept. simply view you as a dollar sign and not a person. Everything is geared towards sales and they love to push products down your throat. Its the MB service station, I want to feel great service for a great car, not sales. I will look to find another dealership going forward.

Needed a part for my car. Called them to make sure they had it in the color I needed. They told me they had two in stock. Drove an hour all the way from NJ to pick it up, and they told me they don't have it in the color I need, when I specifically asked them on the phone to make sure it was the same color. Avoid this dealership.

Very nice group of people. They treat you like gold.

One thing I can proudly say, friendly, polite, all the characteristics of a phenomenal Mercedes Rep, Patrick Pires took excellent care of my 2018 E43 AMG. It s not the fastest but Patrick made sure I was comfortable and confident when I got it back from the dealer it was driving perfectly and smooth. I would always recommend my family and friends with Mercedes to specifically see Patrick Pires for anything they need done to their car.

You pay for what you get. But if you can afford it they treat you well.

Amazing showroom worth a visit even if you don't buy a car. While I loved the Frank Lloyd Write designed dealership this one is truly impressive in its size and scope. Worth a visit.

A friend recommended I speak to Stephen Ackerman at this dealership. Stephen did not disappoint, he s knowledgeable and very easy to deal with. I highly recommend dealing with him.

In my hastiness, I initially wrote a poor review, due the fact my car was there for a couple of days and did not receive any updates on the status of the repairs. Once I was able to get a hold of my service rep, she took care of me and made things right. My service rep remediated the issue swiftly and is taking care of the repairs as well as providing me updates. Thank you

Excellent service! Great communication and very helpful

Thanks to Scott Malise. A pro's pro. Always makes me feel at home and taken care of at MB.

Excellent service.
Excellent costumer services they help me with everything that I need for my car and make me feel comfortable. Thank you Diane Dingler for all your help.

Absolutely the best customer service I've seen in any business in the USA. A big thanks to Angelo Sanchez my Service Advisor. 5 Stars with honors!

Kim is rude and does not put the customer first. She should be fired

They are the worst dearlershit (with "t" not "p") in New York state. They made me sat for 2 hours for changing a single bulb!! I wish I could give them a negative star thumb down

The team at Mercedes Benz Manhattan is outstanding. Keep up he great work, specially Angelo!

Their staff is disgusting, they made me feel like if I didn't belong there. I was going to buy a car and they just stared me down in a very Racist way. I was also trying to look around and their security guard was following me around like if I was going to steal one of the cars.

I ve been working with Angelo for the last 6 years. He is on absolute fire and always had a great experience.

Service department is awesome!
Sale is different, unless you wear a $2k suit, no one will talk to you.

Manhattan benz is so great
Service is really a breeze especially in these challenging times. Adam H and Angelo run a tight ship.
These service guys are the main reason I only use Manhattan Benz as my dealer for everything.
Thanks guys so much !
AMG guy !

AFTER BUYING 3 MERCEDES S63 FROM THIS DEALERSHIP ONE AFTER THE OTHER WHEN FIRST WAS A 09 2ND WAS A BRAND NEW 2010 AND 3RD WAS A BRAND NEW 2012 THAT I CUSTOM ORDERED WITH MR RICH HESS AT THAT TIME GENERAL MANAGER OF MB MANHATTAN,PAID $198,000K OUT THE DOOR I CAME TO THE PRE-OWNED DEPARTMENT AND ASKED TO PRE TRADE MY 2012 CAR ON A 2014 MODEL. THINKING I AM A GOOD CUSTOMER HOPING TO GET THE BEST DEAL ANYBODY CAN GIVE ME, THIS LOSER OF A MANAGER BY THE NAME OF PATRIC THAT IS PROBABLY JEALOUS AND HAS NO IDEA HOW YOU REALLY MAKE MONEY OUT THERE IN THE REAL WORLD OFFERS ME 100K FOR MY BEAUTIFUL ONE OF A KIND CAR WHERE ALL OTHER DEALERS OFFER ME THE MINUTE THEY SEE MY CAR 120K-125K. I WILL TAKE MY BUSINESS SOMEWHERE ELSE FOR SURE, EVEN IF THIS DEALERSHIP WILL GIVE ME THE CAR FOR FREE.
TO MR. PATRICS MANAGER I JUST WANT TO SAY I AM SURE I AM NOT THE ONLY CUSTOMER YOU LOST BECAUSE OF THE UN MATURE BEHAVIOR OF MR PATRIC.
AND TO MR. PATRIC HEAD OF PRE-OWNED DEPARTMENT GO GET A LIFE.
I WILL ALWAYS AND FOREVER DRIVE $200,000 AMG CARS. JUST NOT FROM MERCEDES BENZ OF MANHATTAN. I WILL GO TO SOVEREIGN MERCEDES BENZ IN BROOKLYN THEY HAVE 55 EXCELLENT REVIEWS THAT SOUNDS LIKE AN ACHIEVEMENT.
AND DON MY #1 SALESMAN THANK YOU FOR ALL YOU DID FOR ME, I KNOW IT IS NOT YOUR FAULT.
UPDATE 3/26/13
TRADED MY CAR WITH RAY CATENA GOT $118,000 AND WAS VERY HAPPY WITH A SMOOTH TRANSACTION.GOT A 2012 PORSCHE 911 TURBO S UNTIL MY 2014 S63 WILL COME.BEFORE YOU DO ANY BUSINESS WITH ANYONE CHECK RAY CATENA FIRST I SHOULD HAVE DONE IT 3 YEARS AGO.LETS SEE NOW HOW ITS GOING TO BEE WITH GETTING MY WARRANTY MONEY BACK.
UPDATE 5/2/13
STILL GETTING THE RUN AROUND FOR WARRANTY MONEY.$4000
MADE 100 PHONE CALLS AND FOR NOW NO MONEY YOU THINK THEY ARE A FRIENDLY DEALERSHIP BUT BEWARE!!!!!!!!!!!

Worst Mercedes ever. Their service center mess up your vehicle and ask you the repair it for thousands of dollar.

I would like to thank my sales consultant Patricia for excellent and professional service she provided. My experience was truly outstanding, Patricia went above and beyond to find the car I needed and then did everything to expedite the transaction and make it super smooth! I would recommend Patricia and MB of Manhattan to anyone looking for a new vehicle!

Quick in out service. Location is very conducive and relaxing. Service rep ( Angelo Sanchez ) is very friendly, accommodating, professional and knowledgeable. He keeps me posted about the repair status. Well done !