Rosemarie Dituro

Review of Mercedes Benz Manahattan

Worst service department ever! Our car goes in rep...

Worst service department ever! Our car goes in repeatedly for the same complaints. It takes at least 3 tries before they get it right. They don t care at all. We used to take our cars to Mercedes in Southampton & they fixed every issue 1st time & we never worried about having to go back. I believe because this dealership is owned directly by the factory in Germany they just don t care. They also try to sell you things you don t need.

So this is their reply to a problem 6/17/19:

Good afternoon we have diagnosed the cause of the check engine light is the secondary air injection pump/switchover valve $1159.00. Please contact me with any questions. If we go ahead with it today should be ready for tomorrow. Thank you.
Text STOP to opt-out.
--Lee Reyes Mercedes-Benz Manhattan, Inc.

6/18/19:
Sorry we quoted you the wrong price it s now $1,600!!!

Really?!?!? Are you kidding me!!?!?