Mercedes Benz Manahattan Review

I have been a customer of MB Manhattan for just about 12 years now and have never had a bad experience. Over the course of the entire 12 years I have dealt exlusively with Patricia von Karkoch and I cannot say enough positive things about my experiences with her and how attentive she is to the total experience. She s always accessible, she never leaves things to chance or leaves you waiting a response and she really goes above and beyond to make sure that you always receive the best service and overall experience, most importantly, Patricia is dedicated to ensuring you receive exactly what you want and really works hard for you to make that happen.

Scott Malise and Robert Nowomiejski were both great to work with. My wife and I were both made to feel comfortable from the moment we walked into the dealership. They understood our needs and wants and were able to workout a deal that was perfect for us, without us feeling pressured or anxious. It was a seamless decision and we are so happy we met them!

Great location. Staff really helpful, and always in contact with the costumer

We received a call back notice for our 2016 C300 so I took it in to be checked. I got an appointment right away and my service advisor was Patrick Pires. He got right to the point when I met with him, but without being brusque. He promised the car that same afternoon and delivered on time. I had a few questions about the technology on the car and Patrick explained everything in a clear manner. The service department washed and vacuumed the car. Overall I was very pleased with the experience.

I cannot explain fully how happy I am with Mercedes service for my first Mercedes Benz. They treat you like a VIP from the moment you arrive, are completely organized in an effort to get you in and out quick but also to give you a level of service you really don't find in the car industry. I never have to wait, they explain items carefully and just treat you at such a high level that you have to be impressed.

My advisor is by far the best of the best and it's really appreciated.

Angelo Sanchez is the ultimate professional. He has kept me updated throughout the service process and is a pleasure to work with

Sheik, Nicole and Nick were absolutely amazing in making our 2nd Mercedes Lease, enjoyable and informative. Sheik and Nicole did a great job in reaching out to me in regards to my car lease coming to an end, and advising me on my options. Nick was delightful in explaining the precautionary options we would be able to add to our deal. Ultimately, i was given great service by good people, and will certainly be back for our next car.

My Name is Jodi Melendez and I have been going to Mercedes Benz located at 770 11th Ave since 2016 when I bought my first car, a black passion smart car. I love my car so much and absolutely loved my experience when buying it. I have gone back to get my tires fixed and get diagnostics done and every time, I go to the best Service Advisor I know, Patrick Pires. Patrick always takes care of me with a smile and gets the job done. I know that I can always count on him to be there for me when I call last minute that I'm coming in with a flat or even when I just call him up with a question. I am a young woman who doesn't know much about cars and I know some places usually take advantage of people like me but I don't feel that way at all. I know Patrick always keeps it real with me. This is the by far the best service I have ever received on anything and for that I'm truly appreciative. Thank you Patrick and thank you Mercedes Benz of Manhattan for always making my experience stress free and easy going. :)

I was visiting NYC from PA with my girlfriend and we hit a bad pothole to result in a lacerated tire at 3pm on a Saturday!!! I was lucky enough to get my car back to the dealership before 5pm (when they close) but Katie the service advisor really looked out for us and even managed to arrange an "emergency loaner vehicle" for us !!!! Lifesaver! I used to come here all the time when I lived in manhattan, but these guys really show exemplary service and accomodation!!

Great and speedy service. brought my car in for a sensor replacement estimated repair was 4 days.My car was ready and repaired in a day!

I am one of those people who hates buying cars, yes I do because it's a stressful period of my life and I always get turned down at dealerships because of my credit situation. I'm very thankful to this place for making some great offers. I am selling my Mercedes on car liquidation these days and as soon as I get the money for it I'll come for a visit.

Amazing service! Anastasia walked us throughout the whole process, she was super kind and informative! Douglas and Scott took a part in our purchase as well and were amazing! Overall great team! I am very happy with my purchase, will definitely recommend to a friend!

I just recently had my MB vehicle serviced at Manhattan Mercedes and my experience was one worth posting a review. I was greeted by service advisor Jorge Ramos and he could not have been more attentive to my concerns. He advised me all will be taken care of and explained the process to a level of pure professionalism. He kept me informed of the details on the process until completion. I picked up my vehicle that was very clean and all items taken care of to my total satisfaction. Keep up the great work Jorge!

Parts are the worst department in this fancy place. Unprofessional, disorganized and takes 3-4 employees per 1 customer and it still super slow. I am always waiting for my parts 30-40 min. Super slow. Please do something about this.

Couldn't be more pleased with our experience here. The M-B brand rises above the rest, supported by top-notch specialists from Sales (Justin Cornelian), to Product (Gregory Gazzola) to Finance (Alex Mashkin). We walked away with a new car in less than a week, with all hurdles and hardships removed. Excited to be part of the M-B Manhattan family.

Kevin Fox is by tops the most professional car executive I have worked with. No hassles and very diligent. Supporting office staff also of the same caliber. Great experience (now my third one). I would highly recommend Kevin and the collective team.

All the best

- Sully

Angelo Sanchez is so conscientious and helpful. He always oversees the maintenance and repair of my car so that its done correctly and is a pleasure to work with.

Very upscale and professional. Genuine dedication to Quality customer service. However, make sure you leave enough time to have your vehicle seen. It can be a little bit of a wait.

I shopped for my first Mercedes-Benz at dealerships in the New York metropolitan area, but Mercedes-Benz Manhattan is uniquely positioned to provide all a customer needs to select, lease, purchase, finance, and eventually service their new cars. It is the only Mercedes dealership in the country that is factory-owned by Mercedes-Benz U.S.A. The sales team is among the most technically adept and professional I ve encountered. Standing out is John Hart. John is a seasoned pro who looks to the long game to create a durable, professional relationship that will result in his clients' repeated business over years to come. He s honest, helpful, he returns your calls and answers all your questions. He makes sure you have everything necessary to be comfortable and confident with your acquisition and that your overall experience meets your best expectations right out of the gate. This will be my first Mercedes, but I ll definitely look to John when I buy my next one.

Great service and very polite. They were able to identify and fix the problem with my car quickly.

Thank you for very professional and attentive service. Anastasia Zbarskaya was so gracious in her services: prompt to respond, listening to what we needed in a car, made quick arrangements to accommodate our requests. And always with a smile! even in her correspondence.

Everybody I met at this dealership is extremely professional. I just bought a 2016 Honda Fit and I love it! My sales person, Brian S. was very knowledgeable and helpful. Reece in the documents department made the paperwork process smooth and painless. Richard voluntarily stepped in when I was in the parking lot, trying to figure out how to attach an accessory I just bought and put in a request for me to get an additional part I needed. Nick followed up on an accessory purchase I made, had it installed (which was not expected but very much appreciated). I can't say enough good things about my experience with this dealership. They are awesome to work with and take customer satisfaction very seriously.

Service was exceptional. Lou D is a pleasure to work with. Service was completed as promised

Sharing after my 2nd experience getting service at Benz of Manhattan: both times I had to come in last second because of runflats during inclimate weather.
I was always promptly greeted: the location is super well staffed and convenient.
-The end to end experience was impressively smooth. Like amazon prime I had my car same (or next day when I dropped it off at night)
-All my interactions were straightforward. I barely ever had a wait time and was treated amicably.
Meaning I was made sure I m comfortable while I was freaking out about my flat :)
Long story short, seamless great experience.

The most courteous staff, best selection of vehicles anywhere, and beautiful facility. They make buying a car (especially for women) a pleasure. Like their vehicles -they take the experience to the next level. Highly recommend this dealership over any others in the area. If you want to be treated with the utmost respect, attention, and speed Mercedes Benz Manhattan is the ONLY place to go. I first brought my SL (that I bought in Paramus) in for service. They were fast, reasonable and drove my car to my parking garage when the work was completed. When I was interested in buying a G-wagon they picked-me up at my office for a test drive at 11am my only free half hour. When my Mom ordered a new C-Class they delivered it to her home on Long Island and showed her the features on her own garage in the pouring rain! They will do whatever you need to help even picking up my car For service AND bringing it back to my office! Can t say enough about their end-to-end service, from sales to repairs. Definitely the ONLY place to go for me and everyone I know.

Everyone I dealt with at MB Manhattan was exceptionally helpful and knowledgeable. I definitely had a great experience buying a car here.

Services are generally well-performed.
However, when I called for for my sales rep, some other sales person answered the call. , He just blatantly told me "she is not here"
He did not even ask for my name and the reason I was calling about.and no question of leaving a message.
A few of sales persons are not well educated or not well-mannered to work at your dealership,
Though I hate to say so.

I felt as though I was at a fast food store and being asked "Next, what do you want?"

Also, My sales rep does not call me back when I left messages to call me back.
There were more than a few such cases.

Each time I ended up calling again and asked for a call back but no luck.
I realize she is preoccupied with potential customers.
However, I do not think she does not have a few minutes to respond during the course of working hours.
I truly thought once a purchase deal has been completed, I am no longer as important as current
clients. I understand the continuous need for another potential deal.

I understand the point since I work as an Executive Director at a investment bank.
But, I always call back any missed phone call, even after work because I never know
the reasons: It might require immediate attention, especially any overseas calls.

Besides all of the above problems, your dealer ship is a particularly
nice dealership.

Some aspects might need to be reviewed, I would say

John Ademaj is the guy to see . polite , respectful , and get things done for you along with his manager Anthony Laspada both gentlemen and know the business and how to treat a customer .When I brought my car into service they fixed everything I asked for without a hassle even things under warranty on my car . You want great service go to Manhattan Mercedes Benz and ask for John ademaj and Anthony laspada get you in the car you want for the best price they could give thanks again gentleman - Chris Polanish / Polanish family

If I could give negative number I would. The worst car buying experience I ever had. Even though we agreed on the price, the manager, Nicholas Traina, loaded my final bill with document fees and a fee for the GAS in my brand new car. When I asked him about it he basically said take it or leave it. The sales person, George Rudovic, did not even spend 1 minute to show me the features of the brand new car. I had to call him back and ask him how to switch gears. I am still waiting for the link to a youtube video he said he would send me. If it wasn't for the convenience to pick up the car from Manhattan I would have left without saying goodbye. Very Disappointed!!

The sale department is some kind OK. Mechanics department doesn t quite care about my car. Just when they change a tire for me, the air condition was tuned to max cool which I don t figure out any logic clue why they do that. What is most terrible I met here is that they pasted a Manhattan badge on to the back of my brand new car without asking in advance. I gave two stars because the beginning of sell process is fine. For the following parts, I would give -5.

PS after few times deal with the mechanics there, again they don t work like pro and often wanna make their opposite ideas happen. Communicating with them makes me tired.

Last week in mid Oct, my car was sent for body shop repairing a dent and mechanics to adjust the body balance. There was a door edge bumper on the driver side and when my was back it was gone.

Simply put, DO NOT give your business to Mercedes-Benz Manhattan. During a day and age when consumers have as many options as they can imagine, there is no need for anyone to experience the level of service that I did from the sales team there. Specifically, Harald Alder is by far the worst salesperson that I've encountered in all my years of buying cars.

There's too much detail to go into but let's sum up Harald's behavior as being deceitful, misleading and unknowledgeable. To add insult, he continues to ignore my calls and texts when I reach out to resolve the issue that I'm having with the purchase of my vehicle.

Again, do not give them your business. I wish someone had given me that warning before my nightmare with them began.

I have been with Mercedes Benz Manhattan for 14 yrs.
TATA...provides exceptionally well service, she is just amazing .
Great workers as well... logistic have never been better.
Thank you TATA for your amazing service !
Great place !

Im a mercedes lover
I Bought cars and trucks many times I did several services for my cars and trucks, this time I was impressed by the service and the Welcome of Giulia
I Did service on my sprinter van
Giulia tuk care of my van she is very professional and polite, olso she speaks Fluent Italian
Service was detailed and well done
Definitely the best sales person in the Mercedes benz
Manhattan
Highly recommend

I thought brand Mercedes Benz is equivalent to great customer service with a highest standards, before my friend came to this dealer for test drive. At scheduled time he was offered to go back in Jersey City and do test drive there. Worst service ever, irrespective employees who do not value your time. Lost client!

I have now leased five different cars with this dealership over the last 11 plus years and they have always taken very good care of me and made sure that I was completely satisfied in all respects.

My recent visit to the Manhattan MB service department was nothing short of an amazing experience. The service provided was efficient and timely. My salesperson, John Hart is also just as amazing! He picked up my car for service and delivered me a loaner car. He goes the extra mile to satisfy his customers. Thank you.

It was such a pleasure to work with Patrick, he is a nice guy and know what the customer wants- thanks for your help.

The service and professionalism at Mercedes Benz Manhattan is equally as good as any place that can be found in Germany.
I have owned four different Mercedes models, and my current car, an S600, was brought here many times. In fact, I also took the 3 other Mercedes cars that I used to drive, to Mercedes Benz Manhattan for servicing. When it comes to caring for the condition of your Mercedes, there is no challenge that is too big or too small for them to correct.
There are many other Mercedes Dealerships throughout the U.S.A., and around the globe, but MB Manhattan is one of the reasons New York City has always been called the greatest city in the world.

Very excellent experience here. I brought in my amg and don t have any complaints. The service advisor I used was named Patrick and he was very helpful as well as respectful. I m a younger adult so people don t always look at me normal but he treats me like every customer should be treated. I m very pleased each time I bring my car in and would recommend going to him if you have to bring your vehicle in for servicing!!

They are very accommodating. No hassle in buying a car. Highly recommend seeing Charlotte Ward, if you want a Smart car.

I have gone through 3 different service advisors since I bought my S63 AMG from this dealer 2 years ago. In each instance I did not feel comfortable leaving my car in their hands and would find a new one who promised to be better. Then I found out that Patrick Pires was returning to MBM and instantly connected with him. He made me feel extremely comfortable and was not pushy in having me do repairs that were unnecessary. He had me instantly in a loaner and provided me the best service imaginable. I recommend anybody who cares about their vehicle to ask for Patrick when servicing their car as he will do the right thing by you.

Recently serviced my CLS550 here. In and out quickly.

Very impeccable service and follow up by Taran. Instant response and kept me informed on the status of my car which helped me to plan my day accordingly....great job Taran...! Service team ensured to resolve the issue of pulley and fan belt...thank you Mercedes Benz Manhattan service team!

ANDREY in Sales department is one of the best sales person to deal with. Easy going, will ensure that he follow up after the purchase and made sure to resolve my issues after purchase....thank you Andrey!

Angelo Sanchez is a good man. Very polite and generous

I was expecting a traditional experience when i came into Manhattan benz, but no, competent the opposite, Angelo, knew exactly what i needed. I felt like i knew someone for a really long time, i came in he told me exactly what i needed, didn t feel pressured or anything of that sort! I really recommend ANYONE to visit manhattan Benz and ask for Angelo Sanchez! You will not be DISAPPOINTED!

I recently brought my new GLS 450 from Mercedes-Benz of Manhattan and I have to tell you the staff and service was excellent.

I strongly recommend them to everyone

Unfortunately, I cannot recommend M-B Manhattan's Collision Center. They send your vehicle out to New Jersey to perform the repairs, and their technicians mistreat your car. My vehicle was returned to me with oily bootprints all over the rear carpeting and seat, and the exterior wasn't washed. And, make no mistake, a "corporate" Mercedes body shop doesn't mean you'll get better craftsmanship, either. The door dings they repaired for almost $1,000 are still visible at an angle. Definitely not the way you want to showcase your craftsmanship and customer service, especially when you're dealing with a $100k+ S-Klasse.

I had an amazing experience at Mercedes Benz in Manhatten. I had gone to the Paramus and a Englewood locations and really didn t receive the service I thought I would. Joey Melillo was truly amazing. He presented me with several cars, knew all the different options, and personally delivered my car to my home in N.J. Joey did not leave until I knew all of the features to my car, made sure my blue tooth and navigation were set up properly, and confirmed I was happy with the car. This is my second Mercedes that I have purchased with Joey. I will be a life long customer and plan on referring family and friends to Joey on a regular basis.

What an amazing experience! Everyone there from Elena at the front desk to Nick the manager to George in sales. They treated us well. They were very warm & welcoming. They made the process a lot easier than other places that I ve shopped around at in the past. Thank you guys once again!

I had problem with my Smart Car and I went there, thank god my service advisor was James Berger, he is the nicest person ever and he was able to help me. If you need a service and you want a good service ask for James Berger, he's the best.

Excellent experience! Greg Gazzola went above and beyond to ensure that I had the car of my dreams. The process from start to finish was seamless and I was treated very well. They spent the time to make sure that I was satisfied and they went over every aspect of the car and app setup. This is my 7th purchase from MB-MANHATTAN. There's a reason why I keep coming back. Also, my past experiences with the service department were great.

Took my c63 amg here to be fixed when it started leaning to the right. My service advisor Yaran was amazing and wouldn't want to take my car anywhere else.

These people are bs artists. No faith in their statements, promise you things that on paper turn out to be absurdly outrageous numbers. Buyer beware!!!!

Servicing at Mercedes-Benz Manhattan is always quick and easy! Everyone is always very helpful and pleasant and I never mind coming to drop off or pick up my car.

I ve been thoroughly impressed with the quality of service provided by MBM, led by my man Angelo!

Kim the best sales representative I have ever encountered. He was patient and knowledgeable. He worked out a great deal for me and got the exact car that I was looking. I m so thankful and I can t wait to go back and get my next car. Thank you Kim, you re superb! Mercedes Benz of Manhattan should value someone that represents them so well.

John Ademaj Is the best car salesman I have had prob in my life gets to the point and gets you in the car you want with no problem like he did for me. I have worked for Mercedes in New Jersey and was never treated by a salesman the way John treated me like his own son . Gets to the point no B.S . You want a car go to John ademaj thanks for everything John - Chris polanish

Cherlyn Miller went above and beyond! She is the best!!!!!

I will definitely come back for more!

Thank you Cherlyn!

My service Advisor Angelo was great. He answered all my questions and delivered my car when promised. I recommend going to Mercedes of Manhattan. Angelo and the other staff member make you feel welcome and they go above and beyond to meet your needs.

Best service advisor always treat you like a family Thanks Taran G

Angelo made my experience at Mercedes extremely pleasant. First time servicing my vehicle and he made sure to explain everything fully. I expressed some concerns and he was able to deliver. Kept me up to date through out the whole process and will keep me as a customer! Thank you so much Angelo. You are a true star at Mercedes Benz!

Custom service especially from service advisor Diane Dingler. Fast, professional, and extremely easy to work with.

Simply a pleasant experience every time I come here.

1. Arrogant salesmen.
2. Profit is beyond any relation with the customer.
3. Lie is justified for a better deal.
4. Atmosphere of jealousy and envy.
5. DO NOT THINK TO GO THERE.

I have just purchased my 7th vehicle from Manhattan
Mercedes. I cannot say enough about their personal
Service at all levels. Sales management and sales
Associates go out of their way to accommodate the customers every need. Price is great and all customers are treated like VIPs..

The service department is efficient and competent They go out of their way to service your vehicles
Quickly and on time. The waiting area is the best I ve seen. I would recommend Manhattan Mercedes without reservation.

Angelo was a true professional. He gets it. In today's world customer service is KEY. I WILL FOREVER BRING MY CARS TO HIM......and will let all my colleagues know that HE IS THAT GUY.

Thank you Angelo for making this process a GREAT one.

Frank

They never push you about getting a vehicle so you feel good about a purchase because most salesman push you and you feel conflicted. John Ademaj is one of the best salesman ever he found us a vehicle and helped us so much. He was reasonable and the nicest person I have ever met!

Kareem and Patrick - the embodiment of Mercedes-Benz experience. The delivery felt exactly as it should, the best or nothing truly.

A big thank you to Sheik Nabijan for allowing my fathers dream of owning a Mercedes become a reality. Superb customer service. It's been a year and the car is still impeccable compared to others we've driven/owned. We have our eyes on an SUV next, surely a Mercedes.

Poor customer service and extremely shady practice. Would definitely avoid coming here!

They are the best when of comes to selection of vehicles and providing great deals. They didn't gain 5 stars due to poor communication. Calls nor emails are returned in a timely manner. 3 days later after purchasing my vehicle I'm still waiting for a to have my vehicle registered with Mercedes Me.

Octavia from Manhattan Benz is the best service representative. He always goes above and beyond to ensure the needs of client are met.

Terrific and quick experience. Really appreciated Octavio s assistance in getting my headlamp replaced quickly

Attentive service and smooth booking process make it easy to service the vehicle here.

Sebastian was great, super helpful with everything that needed to be done !!!!!

All in one place for sales, service and parts in a modern comfortable setting.

I wanted to take the time to let you know about Felicity Callas. She has been nothing but helpful ,Courteous very respectful to me and trust me I know I can be a handful. I recently bought in my ML550 which needed servicing of which she helped me out very much. She advised me about the maintenance plan Mercedes offered of which I took .She followed up with me which was a good thing. Not many service reps do so . She know how am when it comes to this vehicle. You have an exceptional worker there. Keep up the good work.

Please go see Felicity Callas over anyone in service at Manhattan .I trust her completely .

Great
In and Out in no time.
Service advisor explained everything in details.
My experience was an A+

I just purchased my first Mercedes Benz and I would just like to thank Elaine Velez for making my experience a 10/10. She was professional, courteous and patient. I am extremely fastidious and she was gracious and respectful every step of the way. My Mercedes was custom built and it was delivered on time during these uncertain times. The dealership was very clean and all the team members were eager to help. I really have to thank Elaine Velez again for escorting my mom ( she didn t speak English) to the parking area to retrieve her vehicle when I left in my new car. I m very appreciative and my experience met my every expectation.

I picked up my 2019 G63 in February and the experience was excellent! Robert Nowomiejski was my sales consultant and he went out of his way to make the purchase as smooth as possible. He is very accessible and answered all my questions even after the purchase. I highly recommend Robert if anyone is interested in purchasing a new vehicle from MB manhattan.

Andrey Pinkasov was very attentive, friendly and offered us an amazing deal for our Mercedes Benz C Class. We would be coming back once our lease is over. Thanks Andrey! It was a pleasure doing business with you.

Amazing service! They totally help me out in a jam when, at the last minute, I needed to siphon gas out of my tank. The staff was extremely helpful and I really appreciate it!

I had an excellent experience with Lou . Very nice person. Will definitely return in future and go back to Lou . Loved the hospitality when walking in the dealer

Sebastian my service advisor has been taking care of me for years. He s done everything he can to ensure my business stays here and nowhere else. Sebastian is one of the reasons I continue my lease loyalty with Mercedes Benz of Manhatten. Exceptional.

Marco Correa was exceptional. He always exceeds my expectations. I would give him 10 stars if I could,

Would give 0 stars if possible. Worst experience ever trying to buy a car !! Complete waist of my time. I wanted to buy a SUV there (GLS). Went over to check it out and see what they had in stock. Well they did not have much available with the colors I wanted. After checking around the salesman told me that there was one that could work for me. Decided on it and call the next day to put a deposit on it. Didn t want to finance with them since I can get a better rate from the credit union. So they ask me for 6 months bank statements and social with other info. Witch I provided right away. They said that Mercedes needed to check because it was like me buying the car in cash. Don t see what would be the problem to buy the car cash anyway. Unless there are not squeezing more money out from their loan. And that on a $80K car !

After a couple of day, I got the message that all was ok and sign the purchase agreement. That s when a couple of hours later one of the manager call me cursing me out and calling me a lier. That I was going to export the car. That I lied about my job because I have a company and on and on and on. That I was not getting the car after all the waisting time and process I went thru.

Do not do business with this dealership! They are not professional at all and do not respect you.

Complete waist of time and effort just to get cursed at from the management. What a shame.