We were guests at a wedding celebration and were impressed by the whole event. The staff were friendly, efficient and very helpful. The hotel proved an excellent venue with something for all ages to enjoy. Our room was great with everything needed and a good time was had by all.
Stayed here clean and tidy nice place to go and very nice staff
The location was good, it was close to Derby and other local tourist spots such as altona towers. The hotel and room were lovely albeit slightly dated, the room was a big size with a big bathroom. Unfortunately the shower pressure was a bit low and the room was quite cold. However there was an extra radiator in the room which was very helpful. When we arrived there wasn't any soap in the room and reception didn't send any up after being asked. So I had to ask again at breakfast the next morning. The spa facilities were OK, though book ahead for any treatments or massages as there was only one therapist when I asked and she was fully booked on Saturday and they are closed on a Sunday. The pool was big, though had limited seating and while it said children must be accompanied there were a fair few running amok and causing discomfort. The steam room was lovely, but the sauna was broken. All in all, a pleasant stay but not incredible
Had afternoon tea for two. Very poor seating. Cheaply filled doorstep sandwiches. Weak tea. Very plain cake selection. All this for a mere 39 pounds. Most disappointing
After we used the pool as an outside customer , we received a parking ticket for 170 pounds , debt collectors chassing ... I WOULD NOT RECOMMEND THIS TO ANYONE , NOBODY ANSWERS THE PHONE OR EMAIL . Almost 200 pounds for 2 hours at a pool ? STAY AWAY PEOPLE !
Dinner here was a mixed bag. The meal started off strong with a savoury tomato soup appetiser and warm freshly baked bread. However, the ribeye steak was severely overcooked and burnt, despite having asked for a medium rare steak. Another member of the table with steak frites had to return the dry minute steak - a disappointing waste of good meat. Even a messy looking but delicious ice cream sundae couldn't salvage the rather pricey dinner.
Edit: rating lowered from 3 to 2 star. On the second dinner here, we got the ice cream sundae again but this time it came without fruits and the whipped cream was melting off the ice cream - terribly inconsistent food quality.
A nice hotel. But considering the circumstances (my mother's funeral) I won't be going back. It was pleasant surroundings and the afternoon reception the hotel laid on was very good. Too many sad associations for me though...
Extremely poor customer service front check In Staff (Kevin) very rude would not recommend this place look elsewhere
Nice Hotel good facilities and friendly accommodating, love the breakfast.
Visited leisure centre, ladies changing room and showers not very clean , area leading to pool very dirty, pool side has dirty elastic plast on floor been there in same place for 2 weeks. Pool area badly in need of clean and refurbishment
Lovely hotel. All the staff were very friendly, the family room was spacious. Good choice for breakfast and the pool was great for the children.
Convenient location for travellers and comfortable rooms, but unfortunately the service was not 100% as it seemed as though many people had only just started their employment at the hotel and were unsure of their roles. I'm sure this situation doesn't last long though.
Enjoyed a birthday meal with my family in the restaurant. The staff were excellent making me feel very special. The food was very good, well done !
Enjoyed a good Christmas dinner here. The hotel has leisure and fitness facilities which I like too.
Didn't use the accommodation. However, nice place for a professional business meeting.
Room is Fantastic massive bed lovely room except I had no fridge room 121 excellent cleaning service great WiFi. Only star missing because they offer sky and bt but when I tuned in it was F1 not football
Excellent and friendly service. Good food and a great gym and pool.
Really lovely place to warm up to the Christmas mood. Tasty and well portioned food. A pleasant hotel with a touch of art deco styling. Very attentive staff, especially Theresa on the breakfast shift.
Two because there weren't any pests. But at 345 pounds for 3 night and: it smells after fried food upon arrival, the taps leak, the ceilings in the function rooms have pealing plaster, coffee and tea is always late and most staff are unhappy or grumpy. It feels like a place of neglect where the people carry the burden. If you treat them friendly they make great latte's though. Because they can't help it.
Nice hotel, front bar staff didn't seem to know what was happening and I never got my food but a pleasant environment to stay.
Friendly, smiling, helpful staff to greet us.
Large, comfortable, clean family rooms.
Good facilities, lovely warm swimming pools.
Tasty, food with good choice for breakfast
Nice gym spa and pool all at a good price when I wasn't stopping in the hotel, the hotel itself looked very nice so it would be the type of place I'd stay if I didn't live locally.
Good rooms, especially the suites. I think it suffers from being a little understaffed, possibly with a high staff turnover. I've stayed a few times over the last couple of months and there always seems to be a new team member who's slightly overwhelmed when a queue for check-in/checkout/bar forms.
I'd give the restaurant and bar a miss, and head out into Mickleover or Derby. Service in the restaurant can be incredibly slow. I just waited 25 mins to have my order taken. A couple of weeks ago, it took 40 mins for fish and chips. And make sure to double-check the receipt. Items that "aren't available" might still be charged for if you asked for them.
I like the hotel and the location, but the restaurant and the staffing levels really let it down.
Was there for a wedding. The suite used was nice had a small living area ajoined with bedroom with en suite. They accomadated well the large group of people and organisation of events. The food was alright, didnt seem or too special. But the staff was nice, good amount of free parking space.
Love this place, everyone is lovely and so is the food
Booked a suite for 78 guests (Limousin Cattle breeders club) last night and in adjacent suite another function (wedding party) for similar no. of people only to find the bar was not staffed when we arrived and had to use main bar where only More
Went to a wedding reception, staff helpful and friendly. Venue (Morley Suite) medium size with dance floor. Food was good quality and drinks not expensive, I would recommend it.
booked it via superbreak and got an executive suit! just loved it!
A really comfortable hotel with friendly helpful staff, in a great location for visiting Nottingham, Derby and surrounding areas. There are lots of great facilities: a lovely bar area, swimming pool/fitness centre and restaurant. The rooms are cosy and clean but some need updating. We've stayed here 6-7 times and always return when meeting friends in this part of the country or when breaking up a long journey home.
We stayed at the hotel last night and thoroughly enjoyed the experience. Our room was clean, the bed was extremely comfortable, room temperature was easily adjustable.The pool and facilities were enjoyable as was the varied breakfast this morning. In fact the only criticism that I can give is that the orange juice at breakfast was pretty poor quality, a be minor point but one that can easily be addressed.
Nice and clean. Nice staff.
The food could be better but there's some alternatives not too far in the village.
if you're looking for a spar break don't book this hotel as it definitely isn't a a spar retreat it's a hotel with a privately run salon within, that wasn't cheap and trying to enjoy a massage was a disaster with doors constantly being More
Lovely place, great friendly staff, good food and facilities. Wished i could have stayed longer. Cheers to all the staff.
Lovely hotel.food great as were the staff.lager on the ball.
Food wasn't 4 star but everything else was, gorgeous interior and nice room sizes
Lovely hotel. Friendly staff. Few pubs and restaurants within walking distance, mason's arms for one. Situated on a roundabout on a main route but surprisingly little outside noise.
A little tired in places but still a decent hotel and the pool area is nice. Staff are really nice.
Lovely round balcony surrounds the top of the round entrance, well set out for weddings, lovely and light rooms, ideal for photographs.
Rooms very large and well appointed. However no hot drink facilities. Breakfast was a good but not great buffet and my drink was forgotren. Location is very convenient for business users in Derby
Wasnt impressed at all with this Hotel. The rooms are ok but in need of modernisation and the food was awful.It took hours to get the food out and when it came it was mediocre at best. *BEWARE* They have a Parking eye controlled car park which you have to sign in on at reception.I did this and when I got home I had been given a parking ticket. When I rang the hotel to query this they were no help what so ever and I ended up with an extra bill even though I had done exactly as asked. Wifi is useless so will need data when visiting although I'd suggest finding another venue.
The hotel has a high standard. The rooms are clean, with big beds and a good layout. Our room was a bit noisy due to a close dual carriageway. We used the spa facilities, a main reason why we booked this hotel. The staff is friendly and helpful. Ghe hotel is in a good location eady to find. I would highly recommend a stay there.
Myself and my mum went along to try out the spa and swimming pool facilities, as we are staying there for a few days soon for a birthday. We were very pleased about the facilities and the very nice atmosphere. The staff were lovely and More
Staff are really friendly and helpful. Rooms are good quality. Great gym and pool
Good service, rooms and food. High end for price point.
Staff nice place is clean well cared for could do with some new decor in places just to brighten up but all very well appointed. Food was good drinks are far far to expensive which is the bit let down
Afternoon tea was poor, bread hard and not edible, slow service and cold seating area. Would not return.
Not impressed with the hotel. When checking in we asked about spa & pool facilities for the next morning & was told open from 9. We went down to find it was closed for refurbishment. The check-in staff should of informed us of this. We booked the hotel because it had a pool and we could not us it.
We did not have dinner there but breakfast was over cooked bog standard grease. It took ages for our teas & coffees to be brought out to us.
The room had a noisy air con & hairs in the bath. When pulling the beds apart there was dust under the bed. I wouldn't personally recommend staying here
This hotel is brilliant. Rooms, food and staff work perfectly together. With the bonus of being so close to Alton Towers, we loved the experience. Will be definitely using Hallmark again.
My wife and I stayed here with our 18 month old daughter the staff was very helpful with my daughter and always made sure we was all ok with everything
We enjoyed a night away at this hotel on a Secret Escapes offer. A very comfortable room and a nice spa/gym facility. Dinner & breakfast good, too. Just outside Derby centre and minutes away from the countryside.
Fantastic hotel food is good starf helpful and welcoming
Great location. Free parking. Clean rooms. Friendly staff. Would definitly stay again.
Went for christmas meal, lovely good food, and staff are lovely. even did santa claus visit with gifts for the children
Nice hotel good facilities and friendly accommodating staff. Conference facility was well equipped. Lunch buffet was a bit too basic for my taste but good nonetheless.
Old fashioned in a pleasant, grand way.. OK, maybe a bit faded in places, but the staff are lovely and a credit to the hotel.
Booked direct, so got a free welcome drink..
Plenty of free parking.
Overall, a good hotel a few minutes drive from Derby..
Great atmosphere,friendly and helpful staff. Clean modern rooms.
Hotel main area of good standard room carpet filthy walls marks Windows dirty bathroom ok grouting terrible door uncut and bashed stairways all Marked room checking was an hour and a half late no compensation offered and plus they rob my More
The room was small, and very out of date. The staff were unhelpful and uninterested.
Sandwiches were ordinary. Vegetarian and non vegetarian options were limited together.
Stayed a night in the hotel mouldy taps in bathroom! About dislocated shoulder opening the patio door in room! Told reception to be told oh sorry, breakfast cooked was dry black pudding could of broke a window with it! Not impressed, asked for more tea bags and two hours later still waiting! Rang again turned up later After hour, never go again
Attended a wedding reception. Service seemed good. Airy and quiet.
Staff tried hard to please. All our bedrooms very cold found heater in wardrobe! Strange place. Rabbit warren of training rooms. Location was convenient.
Great place to stay or have meeting in their one of many rooms the have.
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