MedStar Health, Washington Hosptial Center Review

7 stars customer service

I had to rush to the emergency room , was seen by doctor Lisa Brown within minutes
She was professional , compassionate , kind and she truly made the difference
All the nurses and desk employees also seemed to really care and to enjoy working there
Overall an outstanding experience in a highly professional environment
Bravo!

The waiting room smells of urine. The emergency room smells of urine. The wait time is longer than the average workday. The nurses openly make fun of their patients in front of other patients (HIPPA violation ). The only saving grace is the doctors are thorough. I would not recommend to a loved one.

I experienced sloppy systems, very poor communication, incompetent staff, and a complete waste of time and resources during my father's stay. It was crystal clear that no one cares unless you're literally dying in this place.

I delivered my son at Washington Hospital Center on 8/18/17, Tiyachae was my nurse and she was AMAZING!!! so sweet and caring especially dealing with someone in labor, she came so quick any time i paged! She was able to keep me calm despite my annoying family. She made all of us comfortable the entire 32 hours I was in labor(the part that was her shift) & Megan( in labor and delivery) came in after and was AWESOME! After my labor she made me comfortable although no rooms were available on the maternity side she constantly checked on me until I was able to transfer. The transition was smooth and easy, Megan on the maternity side helped me and made sure i was able to get back and forth to the NICU to see my son as well as help with my recovery

They have told me Not to pay anything after an emergency visit .then they sent letters warning letters , the. The sent it to a debt collection ! How shameful !

I gave birth to my third child here in early 2017. I had been in labor and it progressed very quickly in the car to the point that my water broke. I was taken directly to Labor & Delivery and she was born without any problems 20 minutes later.

The doctors and nurses were amazing! I and my baby were taken care of in comfort while any and all of our needs were met.

I highly recommend them.

Doctors and surgeons are very good. However the care in the hospital rooms has a lot to be desired. Some of the nurses are mean, have no bedside manner of any sort, and no respect to the patient. Fortunately, it is not all of them. I have seen some of the international hospitals/clinics in South Africa or Mauritius, and this hospital has a lot to learn from those countries in terms of quality of care, infrastructure and maintenance (and at a lesser cost).

I cannot find the words to describe my/our experience at the Irving St location. My dear nephew was kept on life support until donor recipients and their surgeons could be located and procedures arranged. He was tenderly cared for and monitored. They arranged for snacks and for refreshments. They inquired about him, wanting to know a little about him. To the staff in 3G, he was a vital human being. The staff from WRTC was tremendously thoughtful and kind. I shall never forget the compassion and love all parties bestowed on my nephew and on his parents.

Horrific. Decided to see and ENT thinking I might have had an ear infection and was about to go on a long trip. Very difficult to get there (forget sidewalks) and a 45 minute wait. Because the doctor's office is in the hospital, you have to sign a document saying you are aware there are additional hospital charges, but of course no one knows how much. So, expect to pay an additional $200 just for an office visit. And, even if you pay your bills immediately, expect to be hounded by debt collectors - subtracting numerous hours from my life. But, hey, during the 15 consultation ($450) I was informed I was fine.

I came to this facility for a Cardiac Catheterization. They found 4 blockages that stents would not repair. I returned for Quadruple bypass surgery and stayed an additional four days. The nursing staff was great. Got tired of the bed and the poor food served quickly. But they took very good care of me and I wouldn't hesitate returning if necessary.

Terrible! Filthy and unacceptable. This hospital is below standard in every way, the bed side manner is the poorest I ve seen from their nurses. Avoid this hospital.

My 3 day stay was OK but after filling out my daughter's birth certificate application very carefully they changed my daughter's last name without my permission, I called repeatedly to find out why and they told me because my boyfriend and I are not married I couldn't choose my child's Last name ??? I'm going up there today doesn't seem right. Update soon

The care I received was excellent however I found navigating the campus and finding patient parking unusually hard for a medical campus. At one point I saw a big sign that said patient parking pulled in and was told it was VA parking and I was going to be fined 275 dollars. I did find learning, make it to the office and received excellent care.

I was a patient there 3-27-2019 thru 4-01-2019 and I have nothing but praise for their entire staff of doctors,techs,nurses and dietary personnel. Everybody I came in contact with greeted me with a smile and very patient and attentive to my questions and needs/wants. They really kept me calm during this difficult experience I was going through. Some I would I would give a little more thanks to because I dealt with them more but if Medstar looked at my chart for everyone who attended to me they know who they are. I give the employees and hospital a big THANK YOU. Just wish I could do more.

My daughter had nose surgery. The doctors, nurses, the entire team was WONDERFUL!!!!!!!!!!!

Went for an endoscopy. Dr. Didn't call until 7 weeks later with results that showed I had an infection. Unacceptable.

In 2017 I've given birth here in an Unsanitary room they placed me in. Unfortunately there were not enough rooms available or tools for my delivery. Sadly I had to scream for help just to get a nurses attention while my baby started his arrival. I waited a day and night without a room with my baby. Finally when we got a room it was time for us to be discharged and I feel like my insurance has been over charged for one night for the room. I've had other experiences here and find it best not to keep getting injuries and wait until I can have a midwife safely deliever my babies in my own home.

When it comes to the HEART you CANNOT FIND a better hospital.
I HIGHLY RECOMMEND.
The doctors and nurses CARE about their patients.
My husband was diagnosed with thyroid disease and DR. WEXLER
healed my husband IMMEDIATELY.

Do"not know where to begin.@ first I thought my son would be in good care when he had his first surgery around 3 years ago... Sadly enough nurses was on a strike,So one of the nurse"s try to pick my son up by theirselves dropped him and he went right back to where he begin not being able to walk.Long story short this is 2016 and my son has had 4 surgeries and still not walking correctly.I Recommend no one go to washington hospital center for surgery if they have any broken bones...I need to find my son a GOOD LAWYER...SMH THEY ARE NOT WHAT THEY USE TO BE AND THE NURSE"S WERE JUST AS BAD

Excellent Medical Specialists.
Attention at the moment it happens they are with you.

The hospital is very good, the only thing is the appointment staff, I have 2 months wanting to make an appointment in radyology and when I call they answer me and I let them know that I need an interpreter, they transfer me to the interpreter but they cut the call that is disastrous because in reality should wait for the interpreter to make the client better

I'm currently here now I've only seen a doctor twice and I've been here for 4 hours it's ridiculous I got registered faster then this

Poor service & worse communication. There s Never a doctor around, the nurses are nasty, lack empathy, compassion and soft skills. Everyone passes the buck and are FULL of excuses!!!! Please don t send your family here!!!

2014 Saturday July 26th. My Wife was brought here to the ER over 12 hours ago with chest pains. It's 3:19 am Sunday now she's getting discharged.

I had to call the WHC on the phone from her ER bed, approx 1:15am Sunday morning, just to get a doctor to give pain meds for her chest pains before they tried to discharge her.

She is a heart attack survivor. She was brought in from work by ambulance by 2 pm Saturday. Four hours after that I had to phone the nurses station to help her go to the bathroom because the call button was broken. She wet her self. Nobody drew blood until after I got there; BLOOD DRAWS FOR CARDIAC PATIENTS WITH CHEST PAINS SHOULD BE WITHIN 15 MINUTES APON ARRIVAL. I want to thank the incoming night shift for fixing the situation.

Waited 13 hours in a hallway for inconclusive lab results and no doctor to be found. Finally had to take the risk and just leave.

My husband suffered a stroke on Friday, he was admitted to unit 2U !. Thank you to all of the nurses and doctors who saved my husband's life!!

Thank you sooo much!

The service was excellent they gave me all the attention and care I needed, the staff and the doctors cared for me in a timely manner they got me in got and out in a timely manner. Excellent service. Happy with my experience at Washington Hospital Center every time.

Emergency Department hit or miss, can take 4+ hours to get seen, or 45 minutes.

Nursing staff very nice, but check-in and admin staff less so.

Probably better off going to Sibley or Georgetown (also Medstar), but definitely better than GW ER.

Not a fan of medstar, if my doctors were not associated with medstar, I would be going to Johns Hopkins hospitals. I have never had a good experience at any medstar location and this one isn't an exception to the rule, it's at best when it comes to mediocre reviews.

Bleed to death on the street before you go here. My wife was here for 5 hours and was not seen! The staff was rude and did not care to give her an idea when she would be seen. But the many, many criminals that came in handcuffs were seen! The place was filthy and didn't seem to prioritize patient urgency properly. And this was supposed to be one of the BETTER hospitals in Washington. A complete joke! This place should be shut down!! And my wife feared for her safety in that the incompency of the staff! A pathetic excuse for emergency care. They really need a vast study of the procedures in the emergency room!! I can't say enough how poor this "emergency" room is!!!!!

Excellent hospital with top medical equipment and excellent care

My boyfriend and I are currently in the E.R. He only goes to get his vitals checked and back. He realizes he left his phone in the back. We asked and no one can find it. It's back there obviously. Ridiculous! Who steals phones anymore?!

Worst hospital EVAH! Really deserves 0 stars. This place is filthy and falling apart. Staff borders on incompetence. A procedure the Dr ordered was not done and the nurse argued with my wife that it was not necessary. Almost gave my wife a medication she's allergic to (ignoring the info on the red bracelet on her). Meals weren't delivered. I was told incorrect visiting hours. Woman in same room, who is blind, was left outside x-ray on a bed for hours. Avoid at all costs!!!!

My wife was admitted at the emergency room she had broken her ankle in three places and she would need surgery. They told us that she would need two surgeries to repair her injured ankle and she would have to go under general anesthesia. Needless to say my wife did not feel comfortable with there assessment. We decided to go to another hospital and very thankful we did. My wife needed just one surgery with local anesthesia and she be will released 2 hrs out patient afterward. My problem is that there willing to cut my wife foot like a fish for no reason. Why?. I need answers from someone to bring clarity. I am very disappointed in what could have transpired. It should never be about money, the patient should come first.SMH

After your loved one dies, they refuse to release the body for days. Even after the dr states it's good to go. And after multiple calls from family and the funeral home. They don't care at all about the family's wishes.

Been here 6 hours waiting for my GF to come out of the emergency room. This place is a horribly managed mess. What a shame.

I called the hospital to make an appointment and I hold my phone more than 45 mine without no reply. finally I can't wait more than 45 minutes

If I could give this hospital less than 1 star, I would. I work internationally, often in rural and remote locations, and I have NEVER been to a hospital as unhygienic than this one. I went for a simple new patient appointment to see a PCP on a day I wasn't feeling well anyway. I thought, great! Perfect timing. I live in the NE sector of DC, and the only way I could get to the hospital was by taking a $15 Lyft ride ($30 RT). Upon arrival, I was given a sticker with the Suite number which consisted of two number/letter combinations. Utterly confused, I followed the receptionist's directions as far as I could, before I was intercepted by someone who worked at the hospital and was clearly used to seeing lost people. It took 4 PEOPLE to get me to the clinic. Once I arrived, I found it was under construction. The "automatic" wheelchair "accessible" double door was broken, and although I am a strong 30-something, I had difficulty opening the door myself. I couldn't imagine how the very fragile patients in the waiting room had opened the door. I waited for a decently short time and was smiled at by the receptionist (hence 1 star), and then was led to the "triage room", which was nothing more than a large closet with oxygen tanks and old equipment from the 1960s that I assumed were just being stored, until the nurse started using them to take my vitals! Everything was covered in dust and grime. I couldn't believe my eyes. I was then transferred into a clinic room, and walked over a DEAD COCKROACH on the floor. Midway through my examination by the resident, the door opened (NO KNOCK) and a maintenance person came in to take out the garbage. The resident picked up the garbage can with her bare hands to give it to him, and did not wash them afterwards. She couldn't have washed her hands afterwards, though, because there was no sink, running water, soap, disinfectant. There wasn't even a kleenex. I was feeling so uncomfortable and unsafe, that after waiting for 20min for the Attending to see me, I left. $15 Lyft ride return. I will NEVER go to this hospital again, if I can help it. I was utterly horrified by the unsanitary conditions, and the bureaucratic nature of care. I felt terrible for the truly ill patients I saw there, and if I could, I would have swept each of those patients up with me and taken them elsewhere. No one deserves health care like this. I'm shocked to find this dismal facility in the capitol of our country.

I was flown here through medivac due to heart failure at 28 after suffering a 2nd trimester loss. From the moment I left my first hospital, the male nurses were super nice and took good care of me. (Good looking as well which helps at least for me)..once I got here I was in my room within a couple minutes and about 4-5 nurses were there to get me cleaned up, in bed and all of my lines in ASAP. My nurse Kelsey made this situation so much bearable. She even got me a gift, card, chocolates. Literally the best and so sweet! Also the really good looking doctors didn't make me suffer eating hospital food all day. Dr. Elliot and Dr. Shah both ordered me Panera bread, so generous of them. It really cheered me up. All of the staff are very knowledgeable and I trust them with my life. Thank you so much everyone and I think i found my new hospital for any other medical concerns.

Worst Hospital in the DMV!!! They make you wait around for hours just to play musical chairs and not be told anything but don't let it be an emergency!!!.....you will lay on stretches in the halls and be told your about to be seen when your really not...don't waste your time or your life!!

I have been trying to get an appointment for over a week and a half, no one calls me back. I've spoken to a live person and have emailed. It's not insurance or doctors that are the problem with health care, it's getting the appointment. I am now in pain and will have to go to the ER instead of being seen over a week and a half ago. Negligent at this point.

I'm extremely upset with your physicians and staff in your endocrinologist in your physicians office building. I couldn't even get my son's prescription filled in a timely manner and he has run out of his meds and he has no thyroid so its extremely he takes his meds on time. This on top of an unresponsive doctor... I'm definitely finding another doctor for my son.

This is the worst hospital now I ve ever been to I never knew a person who s having an asthma attack to not get seen and is still waiting when they miss diagnosed me last year. & I almost died from a lack of oxygen . This place needs to be shut down or under new management.

We have to put in a good word for Dr. Obeid and Dr. Deno Tiboris of the Oral Surgery Department. My boyfriend recently had upper jaw surgery and we must say that the results were outstanding. We would like to thank Dr. Tiboris for his help and quick responses to when we had questions after the surgery. Excellent work ethic from the whole team.

WORST SERVICE EVER ! my uncle is in 4C unit the nurses are all in the lounge room eating pizza conversating 1 nurse on floor to service all patients i ask for a cup of water got it 40 mins later after asking a second time

I've had great experiences with the hospital before Medstar took over. The same doctors are there they are good but Medstar in itself is crappy. I pray the nurses rise above this company and not let their horrible company make them less employee's. It's not a bad hospital however the staff is rude some of them need to be reminded where they are and what profession they are apart of. If they can't then FIRE THEM IMMEDIATELY i'm sure plenty of people complained about nurses being un-kind yet they still have a job I know there's probably a shortage or it's hard to train other nurses and whatnot but you really should start trying to root out the weeds and take the chance on a more friendly nurturing staff. It's crucial to the healing and recovery of patients.

go to DOCTORS COMMUNITY HOSPITAL if you haven't been to Washington Hospital Center or if you have a programmed doctor at Washington hospital center stick with them if you feel led. may favor be with you as you go wherever you do.

People should not have to pay for parking to go to a hospital that's extremely greedy. I worked in CMC hosptials in NC and they don't charge for parking for customers people already have enough hard time paying for the cost of treatment to pay for parking. Try to have a little compassion that's what's lacking I know you don't get what you should from insurance companies but customer service goes a long way.

Waited in the waiting for 2 hours while they want to charge 5 dollars for 3 hours of parking.... They make u wait so u have to pay more while they take their sweet ass time getting to u.... There's no reason in hell i shouldve waited from 12:15 to 2:30 to be called and still havent been seen yet.... When ive already told the front desk i may have pneumonia and i have asthma and SVT and that my breathing is affected.... But u have me waiting 2 hours in a waiting room.... I will be writing the director ASAP! cause its unfair and unjustly that people where seen before me that came in after me.... Its crazy that they treat patients with illnesses this way.... If im concerned you should be too...

If you enjoy being transferred from one department to next just trying get information about an appointment, this is the hospital for you. If you enjoy last-minute requirements thrown at with no support, this is the hospital for you.

I'm reported to Washington Hospital Center daily due to my severe uncontrollable asthma. Service is not only excellent but very quick with thorough results and/or diagnoses. From me, 5 stars.

I will never come back here again... I had flu or pneumonia like symptoms and I came to the emergency room.. I was taking in the back to do my vitals within the first hour just to be given a Tylenol and sent back to the ER waiting area
5 hours later and I m still sitting in the waiting area.. I asked the lady at the front desk what was my waiting time I was informed I have 14 people in front of me
This is unprofessional

One of the best hospitals in the Country. Their cardiac division saved my life. The surgeons are the most experienced and professional. The entire employee body from nursing staff technical are team players . I am truly thankful/blessed

Best of care! My first admission and all subsequent appointments were handled with a high degree of professionalism and courteousness by both staff and physicians.

As a physician, this is one of the least respectful and humane settings possible.

Awful patient service.

Don't go here if you're having a baby. The rooms are not very nice and the whole hospital is very disorganized. I'd submitted my info (insurance/contact info) ahead of time and they didn't have any of it. I was a scheduled induction and they didn't know I was coming. But most aggravating, they didn't submit the paperwork for our baby to get a birth certificate or a social security number (even though we have copies that we filled it out). The only good thing was the nurses - all of our nurses were really good.

As a physician, this is one of the least respectful and humane settings possible.

Awful patient service.

NIGHTMARE to deal with. Every department I've spoken with has nasty personnel who immediately try to "pass the buck" the second they answer the phone and don't even let you get out what you need or are calling about. Each department transfers you to another, who transfers you back to the department you just got transferred from. Medical Records department uses a 3rd party processing service who doesn't process "STAT" requests appropriately and mails them several days later instead of faxing/emailing them immediately in emergency situations.

I actually called the inspector general office today i actually have nurses on recording swearing at patients threating to restrain people i also called to report my wife having to wait over 27 hours for a bed. This place needs to be investigated. I also work for medicare so when i get to the office tomorrow i am going to do the nessercy paperwork to start an investigation against this place from what i have seen and what i have recorded people human rights where violated by these staff. Plus there was alot of mistreatment toward patients very sad i am going to seek justice for these people who where mistreated i actually was able to get there names and addresses. This hospital needs to have a come to Jesus meeting with the emergency room staff on the way they treat people. Very very sad. Actually i am going to talk to the patient advocate to see what they have to say about this i have been advised not to turn over the recording because this will help my case once i retain a lawyer on how my wife was also treated and spoken to good thing for cellphone this place will be on the news promise everyone that.

Great service and never issues with getting an appointment for my family.

This is an excellent hospital, nose PORQ, it has few stars ... For me it is a good hospital both in terms of attention and care ,,, Ami personally I have been touched by pure good nurses .. for example Jessica, Nayely ,, no I remember very well the names of the other nurses but very good care !!! I recommend it,!!!!! I have had. My 3 deliveries here in this hospital and it is of very good quality !!!!

I was referred to the rheumatology department by my primary care physician, also within MedStar. When I called to make any appointment, they were extremely rude and required me to call my primary care physician to send over information that they already had in the system. I called my primary care physician who called the rheumatology department and told them my records were already in the system.

Do not go here. They clearly do not know what they are doing. If they don't know you are in the system and make no effort to provide customer service, they don't deserve your business.

Covid19 vaccine program & staff is outstanding.
Efficient, kind, aware of all patients' needs.

This program is run so well that it was running ahead of schedule.

Staff was upbeat and working hard. Whoever is running the show at WHC deserves a big raise and my thanks.

This place has the infrastructure to operate as one of the best. Unfortunately, the attitude, the procedures, and the treatment are not even close to the 19th century. It only takes three hours to register and they do not believe that there are more than thirty people, and do not even imagine how much to see a doctor. If you ask for information they give you the wrong one, and don't even ask how long they are going to take because at that moment everything gets stuck in time ...... They walk around making them busy to see them laughing and gossiping. A human being can mummify in the waiting room and nobody does anything. I do not want to be rude but the truth is that nobody cares about the pain of others. This hospital is embarrassing. I heard a woman left and for more than five hours nobody arrived Here people can die and nobody cares finally after five hours I left and with a ticket for having talked to the nurse alone

The lady in clinic registration is the nastiest, rudest, horrible person that I have come across. She speaks to people like trash. Everytime we co.e she gets worst and worst. I am a RN of 29 years now a director. I would never employ someone with that attitude. I don't know if she is a miserable long time employee or not, but she needs a job with no human interaction. Who complains and talks about a patient causing you to have to do more work to a co worker, and the patient is standing there listening. She told an elderly patient to step back away fro. Her and sit down until she finishes her phone call. I know my husband needed that appointment bad so I just ignored her rants. I will be to happy not to see her agai n. Please let this appointment go well. If I could have rated a zero but you can't. She is an older lady very short brown reddish hair. She is always at the clinic registration desk. Avoid if you can.

Trying to obtain medical records back from 2015 for emergency cardiac surgery Patients Primary care Dr had Patient sign consent form 2x and they faxed it 2x to the hospital No response This is unexceptiable and is a danger to the patients care going forward

There should be an option to no select any of these star. This hospital is some straight trash. The few nurses that the hospital has isn't enough to give the hospital a great review. My father was admitted to this hospital in June and is still there. Nursing staff is THE WORST. Yesterday (7/31/19) did it in for me. I'm ready to wrap my dad up myself and take him home and figure things out on my own. If he gets 1 bed sore..... If you have a say so on where your loved one goes please opt for other options.

Although the check in is bad and the hospital isn't as nice as others, the doctors and nurses were very nice to me and made sure I was comfortable and had everything I needed. Their customer service is for a fact their strong suit .

Unfortunately, my experience thus far has been anything but dissatisfying. I prefer not to share my personal experience in the OR on social media but want to ensure others are aware of how unhelpful and inconsiderate the hospital system is.

Been waiting in the ER for 4 agonizing hours now... No one seems to care!!!! No one! And they claim patient first.... Really!??

During my husband's hospital stay everybody who participated in his care were absolutely wonderful

This is my hospital all my doctors are there keep everything in line

Do yourself a favor and never EVER consider going to this hospital, these low-life doctors and nurses will scam you into paying THOUSANDS of dollars for the simplest things! I ve witnessed them taking advantage of a young teenage girl that went there to get her teeth checked after feeling pain , they charged her THOUSANDS for literally nothing !! ( They didn t even touch her or help her with anything , she received NO care )
This hospital will scam you and take all your money in exchange for Nothing and leave you wondering how a hospital can actually mess up your life instead of helping you

I honestly can t say enough great things about this hospital. The cleanliness, knowledge, friendliness of all the staff was incredible. I had the pleasure of having Nina and Mary take care of me on the Orthopedic floor. I ve met some pretty wonderful nurses, but can honestly say that they were the BEST. They are the definition of what a nurse should be, and MedStar should be honored to have both of them as apart of their team. Doctor Golden was my surgeon and was so friendly and knowledge. Everything about this hospital put me at ease. Thank you again MedStar! You guys have such a wonderful team and I am so happy that I was able to be cared for by your ER, surgeons, doctors, nurses, nurses assistance, case workers, transportation, PT and OT team!

I HATE this hospital! If you going to a hospital for just a simple procedure don t come here. You will be here for 8 hours and still no service

This place is a hot mess. I've gotten several referrals from my doctor for care here and it's been terrible everytime. The phone numbers given/listed often don't lead to the correct person; trying to navigate the phone system is pointless. I had an ultrasound done there 3 weeks ago and they never sent the results to my doctor. Pitiful. I've resorted to finding my own specialists and then having my doctor write referrals for them instead.

PLEASE SHARE !!!!
TESFAYE ARAYA born in Addis Ababa / Ethiopian on October 14, 1952 we are looking for YOU !!!!!
My dear Friend Patricia Reinhardt is looking for her DAD his name is Tesfaye Araya. She is born in 1977 in Germany, and her Dad had to leave the country short after that. We know that he used to live in Connecticut and after that in New York City. He has an uncle in Boston, but we also know that he has cousins in New York City lower Manhattan area somehow connectet to a bar that caters to African and Ethiopians. She misses him badly and would love to meet him !!! We appreciate any help and hint. To all my American Friends and Family please share this and ask your friends to share it too.
The picture is the only one we have, it is a little older. So he probably looks a little different now :)
PLEASE SHARE!!!
TESFAYE ARAYA b. 14.10.1952 in Addis Ababa the capital of Ethiopia we are looking for YOU !!
My dear friend Patricia Reinhardt is looking for her dad, his name is Tesfaye Araya. She was born in Germany in 1977 and her dad had to leave the country shortly afterwards. We know that he lived in Connecticut and later in New York City, and maybe also in N.Y. lives. He has an uncle in Boston and cousins who live in New York in the Lower Manhattan area and who are probably connected to an African / Ethiopian catering bar. She misses him so much and wants to finally find him !!! We are grateful for any help and advice. Please share this post, especially if you have family, friends or acquaintances in America, who may also become aware of it. The picture is a bit older, so it probably looks a bit older now;)

Sat here in the ER for two hours, I was on the phone with family telling them they seem like they not doing no work and one of the employees yelled out we are working and told the police to escort me out the back.
They are rude and disrespectful. And the back was dirty.
Everyone standing around talking but no work was being done...
The ER is nothing like the hospital.... So I didn't get seen, I left.

Worst hospital in dc!!!!! DO NOT HAVE YOUR BABY HERE IF YOU WANT A GOOD EXPERIENCE....

ATTENTION MEDSTAR!
I have had great experiences with National rehabilitation at Medstar Hospital. I may be assuming, but they seem to have lost many good employees. The actual physical therapy department does not make appointments. You have to go thru the hospitals appointment phone line. Until now, no problem. Recently, I have had many problems with the appointment center communicating with the physical therapy dept, or the patients. Now, they don't call back when you leave a message. I leaves the physical therapists, everyone in the dept, in a bad position, plus, it makes future appts for patients to continue their therapy due to the attendance policy. The appoinent line does not keep their word, or now care to do their job. I have been very impressed with the hospital, how empathetic, and helpful they have been. I sincerely hope Medstar will strive to hire employees that are trained well, and feel valued enough to want to continue to be apart of their team. I would be disappointed to have to go somewhere else.

Terrible post-operative care, staff are stretched thin and quickly forget patients who need care. Machines beep endlessly, and staff are as miserable as the patients.

My grandmother was sent to this hospital the day after her and my grandfather celebrated their 59th wedding anniversary..while my grandmother was admitted she had to share a room and my grandfather was kicked out. All he wanted to do was be by her side. Not only was he kicked out of his room he was kicked out of the lounge/waiting area. He had to sleep in his car overnight... why wasn't he accommodated?!!??!! The hospital I work at has a 24 hour visiting policy and EVERY room is private.

I hate coming here. The doctors and the staff that I've met face to face are wonderful, but it's such a pain getting in and out. It's a bit of a maze once on the campus, and there are no directions on the website. To make matters worse, people on the phone cannot give directions, even once you are on the campus. The hospital is horribly understaffed, and sometimes it takes weeks to finally get someone on the phone to book an appointment (I'm not a new patient, and online appointments are not yet available). It doesn't help that the hospital center is in the middle of the city, not within walking distance of a Metro station. I have to come here because my neurologist sees patients only at this location, but after trying to get MRIs and EMGs done here, I hate hate hate this place.

Thank you for vaccination. Staff is very very busy but everybody was still very kind and friendly. Thank you!

I moved to DC and was looking for a PCP and liked the idea that it was close to work and my home. I saw a Resident and her attending, which doesn't bother me as I too work at a teaching hospital. Biggest complaint is billing.

I am trying to be pro-active about my health and I was under the impression that annual physicals are considered preventative health and covered 100%. Needless to say, it surprised me when I received my first bill. I paid it because $16.11 wasn't worth my fuss. Now, I received another bill for over $50, which I intend to pay, but I've learned my mistake and hope others learn from mine as well.

Medstar charges for the facility and the physicians also charge you, despite the affiliation. As for preventative health coverage, they don't considered the initial visit an annual preventative health exam. It seems backwards to charge people "initial" visits that do not fall under preventative health because there are multiple places in the DMV area that can provide the same services (what incentive do I have to come here). Call it what you may, the services I received should be considered preventative health under the Health Care Reform.

Some one hit me in a car accident in DC and i was taken by an ambulance in to the emergency room when i got in i was in pain and they to me to go to the front and register because one they didn't care two they where two lazy the info from the ambulance person which they already have all the info they need i came in 5 pm and i waited and waited i was in pain all the time believe when i say i saw the doctor at around 3AM i waited 10H before i saw the doctor i say some patients living the ER because they gave up that they wouldn't be taken care of it was a very sad seen people were waiting for hours and hours i felt so bad for all the people that was there i could believe they call them self a hospital it is the most uncaring place ever i feel so bad for the people that live in that area.I live in VA and if you go in the emergence room you are in and out within 1h and the care they provide for you is excellent you will see the doctor with in 10 min they need to come to VA and learn some. Who ever is running that " hospitals" has to get fired or need to to make a big change. I don't do reviews but i really care about the people i was very sadden by what i saw i am writing this in the hope that they well make a change and they need to give each person that comes to the hospital a review paper so they can see how the staff is doing and area that they need to improve on. Finally i want to give the Doctor a credit she saw i long i waited and felt very bad and apologize to me and she was very nice and caring thanks you Doctor for the apology i hope they give you a better team.

Absurdly long wait times, rude staff who lie to you and the chairs suck. The doctors are alright, but the staff is terrible.

This hospital and it's amazing doctors, surgeons, and nurses saved my father's life with an emergency open heart surgery. I am nothing but grateful for all of the staff (especially Lowell Satler, Ammar Bafi, nurses Liz and John) and faculty (especially Linda Taylor) for their constant kindness, expertise, and helpfulness throughout this experience with my family. I will be forever indebted to them.

This was the worst hospital (E.R) experience ever. We took a patient who has already been diagnosis with Cancer to the E.R at approximately midnight. It took them more than 5 hours to even see the patient. Crazy thing is we were no the only ones complaining. When we told the gentleman in the front desk whats going on, he said "everyone is sick too and we are very busy) - I still cant believe somebody in the medical profession - somebody who others are trusting their lives and health with can say that. Finally, around 7 am, the patient was called in. She was in so much pain and we asked the RN for some pain meds - she kept on dodging us for like 2 hours. She had the audacity to even change shifts and went home without helping us. When they removed her drip, she started bleeding and the band aid/bandage was all red. We asked her to change it and she comfortably said "I will change it when you guys are being discharged." We have the names of all these "professionals" and we shall be taking appropriate legal measures accordingly. We go to another hospital (wont name it) - Amazing.

One thing though, while in waiting area, i looked around me one word came to my mind. DIVERSITY!!!