Laura Treat

Review of MedStar Health, Washington Hos...

ATTENTION MEDSTAR!

ATTENTION MEDSTAR!
I have had great experiences with National rehabilitation at Medstar Hospital. I may be assuming, but they seem to have lost many good employees. The actual physical therapy department does not make appointments. You have to go thru the hospitals appointment phone line. Until now, no problem. Recently, I have had many problems with the appointment center communicating with the physical therapy dept, or the patients. Now, they don't call back when you leave a message. I leaves the physical therapists, everyone in the dept, in a bad position, plus, it makes future appts for patients to continue their therapy due to the attendance policy. The appoinent line does not keep their word, or now care to do their job. I have been very impressed with the hospital, how empathetic, and helpful they have been. I sincerely hope Medstar will strive to hire employees that are trained well, and feel valued enough to want to continue to be apart of their team. I would be disappointed to have to go somewhere else.