Media markt arena Review

The line to give a product back is so long that I just gave up... You have to wait 2 hours... That's not normal

Great store in terms of assortment, but the waiting times at the checkout are absurd. More than 20 people in line and only 3 tills open, while there are 8.

Particularly poor warranty service with regard to Epson printers, 60 prints of which 6 are good, they find acceptable. COOLBLUE clearly better service

Security fail. You can't enter without putting your bags in a locker.

Large assortment, large branch. Enough staff and also staff who understand the products

Don't come if you want knowledgeable service, No clue on what they are selling

Huge place for electronic goods. You can buy online and pick it up from this shop. Usually electronic goods here are bit expensive, you will have to look at elsewhere before you decide to buy here. Collection wise its a huge 2 floor campus with almost all kind of electronic appliances

Awful service. Wait for ages for shop assistants to come and answer questions and they don't come. You have to go searching for someone. Then they either can't help or don't know enough. Got sent to 2 more people today to find out the price of an item that had a price reduction sticker but no price only to be told that the price is exactly the same as the full price.
It wouldn't be such an issue if items had more information next to them already.
Will not be going there again.

Understaffing of staff on the ground floor. Service was good.

Nothing but problems when I ordered a gaming console online. They said it was in stock and when I went to collect it I was told it could be a few days. It ended up taking over a week and I cancelled it before then. Then there was a whole debacle where it was mixed up in the system and it appeared as though I had purchased 2 Xboxes back in 2014 before I lived in The Netherlands.

It took around 30 days to finally sort it out and get a refund. Tons of confusion and lack of organisation. Go look on Trustpilot for more problems related to their services. Avoid.

Everything that has to do with electrical appliances they have a nice store

Very busy a lot to see but if you want to be helped it often takes a long time.

The staff were so friendly and helpful.
The understanding of the product is also high.

Enormous showrooms but hope desperately you don't have to use the after sale customer service and repair

Very large market specialists in moat of electronics products TVs, speakers, home automation, tablets, laptops, coffee machines, Xbox, playstation, Games CDs, mobile accessories,....
The prices is high compared with US shops, for example the Google home mini price in US is $30, but in this market is 40 Euro

Customer service does not help. Order made month ago still not delivered.

Don't try to ask for advice here one hour before closing time. Prices for products are missing and a long queue at the cash register with a grumpy head as a welcome at the cash register.

A year and a half ago we bought a TomTom at Media Markt Arena. Specially for the holiday. Unfortunately, the device always needed a lot of time to find a GPS signal and the signal was lost on the way. At the moment, the TomTom has been offered for repair for the third time and I am quite upset about how the service center responds to our complaint . First of all, we always have to wait a long time before we are helped, and then we have to explain several times what is going on, even though we have been in contact by telephone in advance and have already sent emails to explain the problem on request. The employees of the service center invoke the 'procedure' all the time and say they cannot deviate from it. The result is that you as a customer get the feeling that you are not being taken seriously. Whatever you say; it is always dismissed by the words "we follow the procedure". Yesterday I made it clear that I do not want the device back. It is better not to have a route planner than one that keeps falling away. The employee wanted me to sign something so that they could have the TomTom destroyed with my permission. While I was promised by telephone that after two useless repairs, I would finally get my money back. We no longer care about the money, I want to be treated properly as a customer. Also at the service center of the Media Markt.

I always love shopping in MediaMarkt, It has all My Electronics needs, The Staff is very friendly and helpful

Incredibly bad service and unkind staff. Waiting for a long time for advice, and then making private calls in between. When we made this known at the service desk, we were told to file a complaint online instead of hearing it immediately and resolving it. I advise you to go to another branch.

Staff in the computer department have absolutely no idea of what they are selling, after complaint about this you are not taken seriously at all and you are at home with a laptop that is completely useless.

I was really dissapointed about the services in this store. The Personal was really rude. They didn't let me in with my computer, the men was really rude to me! I will never come to this store again.

Good place for electronics and white goods, if you do not want to buy online

Many staff, but few who do what. That is why also a long line at the checkout.

At the end of August bought a new television and a harman kardon hifi / sound system (bar, sub and omni 10 speakers. Unfortunately we did not get it configured as 5: 1. After 3 tries by 3 different people it seemed a bad buy, until Azziz Kallach from Harman Kardon came by home. The latter managed to successfully complete the 5: 1 setup within a very short time and clearly explain what we need to know. After a month we can finally enjoy our new purchase. Thanks!

I was a perfect example of an annoying customer who comes to ask for information and buy a product a few minutes before closing. But, at the media market in the Bijlmer I was helped without haste. AMAZING FRIENDLY AND HELPFUL STAFF.
I bought a TV that was the same size as myself and they asked if I could lift it like that, I (with my big mouth) said I could, but they said, you know what? Our colleague will pick it up for you and bring it to your home.
THAT COLLEAGUE SHOULD GET A PAY UP, great service
Hence, this media market gets 5 stars from me!

They promise one day delivery if you order before 11:59pm...do not trust it...just have a look to their Facebook page to have an idea about customers experiences...

Large media market with a wide range, friendly staff.

Mediamarkt Amsterdam Arena is de grootste vestiging die ik ken, en daarmee veronderstel ik dat zij de grootste keuze hebben om te bekijken en vergelijken. Het blijkt echter dat mediamarkt nog veel meer producten aanbiedt die enkel online worden aangeboden. Dat is op zich jammer!. Ik vind het omnichannel retail concept van mediamarkt de allergrootste toegevoegde waarde. Ik vraag mij soms wel eens af of men zich daarvan bewust is! Wat ik eigenlijk wil zeggen is dat ik bij mediamarkt wil vergelijken, en thuis wil beslissen. De kern is dat ik mij dan al heb verbonden aan het merk Mediamarkt, en het uiteindelijk ook bij hen wil kopen. De grote kracht van Mediamarkt is ook altijd de duidelijk kenmerkende overgrote beschikbaarheid van adviserende medewerkers geweest. Afgelopen week heb ik die wel volledig gemist bij de vestiging Arena. En dat terwijl bij het winkelen op afspraak drukte nooit de oorzaak zou kunnen zijn geweest.
Sterker nog, ik had bij maken afspraak exact aangegeven waarnaar ik op zoek was. Het was uiteindelijk een online klantreview die mij overhaalde mijn bestelling bij mediamarkt te doen, zonder binding met een vestiging. Mijn boodschap: Mediamarkt blijf bij je succesconcept en laat teugels niet zo los!

Next to arena, very kindly and helpful stuffs there

This is where I buy my electronic stuff's. From TV, home theater, gaming, laptops. Whole kitchen electronic equipment and accessories. Sure, I can return stuffs back, once they fail to do their jobs they were made to do (guarantee)! Where else?

Completely and housed next to Stadium Arena: very handy.

Good service by the employees.
It is a pity that no exit tickets for parking garage are provided.

Always nice trendy electronics. Also nice for gift tips.

Helpful staff who can assist you in buying the products within ur packages

Messy, lots of shop in shop ... Few of a product group together to compare.

It is ridiculous that I had to travel all over Noord Holland for a PS4 PRO, and that this is the first where they actually have it ... You can, incidentally, pick it up from multiple sides. But this is the Media market has EVERYTHING.

Large store with lots of items. Noisy. Special game corner.

Nice and big. Lots of stuff. Extended opening hours. Cinema and fries next door. Nice place.

Media market Amsterdam Arena. Large, many products in stock with our own Samsung shop internally. Sellers who know what they are talking about. Simply Mediamarkt.

One of the best assorted Media Markts around.
Need tech? Browse or buy here.

They have a lot of stuff, staff seems somewhat unknowledgeable about the items they sell

Many brand presentations, a lot of experience in the store. Good old fashioned fun shopping!

Very bad service. Pre orders are not complied with and staff can hardly be found.

Was looking for a particular laptop, but couldn't find it. An employee eventually helped me find the laptop I was looking for. They have a lot of knowledge, but with the help of the PC ...

Nice big store with a large assortment. Backpack must be in a locker. Don't have a coin for the locker? Just ask security. I do not have a car, so for me It is nice that it is less than 100 meters from the station

Just a store with lots of stuff.
I find the service very impersonal!

Good store with good service. Enough staff in the store to help the customers. In addition, also good prices. Definitely recommended next to other media markets in the Netherlands

Great shop good electronics but the quality of workers seem to be going down. its like sometimes they dont know what they are doing

Employees were also very friendly and customer oriented

Not really friendly staff here. With the delivery of the refrigerator, it could also be a little nicer. All in all not really to be proud of as a store.

A lot of interesting things, but the prices are not the best.

What a worthless thing. In the store, the price of a Sony Oled TV was 1,899 euros (written down by store employee). Price on the webshop 2399 euros. 500 euro difference. When you call, you will be hanged first. When you call the second time ... you get a number from a store. Called a few times in the morning between 08:45 - 10:00 am and there will be no answer. Calling the 3rd time you get a lady on the line who does not speak ABN Dutch and cannot help me further. Can't explain where the difference is so great. She cannot call the branch and she does not have a telephone number for Amsterdam Arena. Worthless company

A MegaStore as they already indicate. Reasonable stuff in stock but the staff can not tell you in depth about the standard sales chat. In terms of content, they know nothing about what they sell.

Received a lot of information, while people knew that I was not going to buy immediately. Top!!

Great store with almost everything to find. Friendly staff. Easy to reach by public transport. Lots of other shops and restaurants in the area.

8 of 10 products you can't find in the store, the stock is always sold out.