McIntosh of Mosman Reviews

Highly recommended Mosman Mercedes-Benz dealer, especially Gerry is friendly and helpful.

the staff here are always willing to listen to your needs and i found them to be so efficient processing the sale.

I had an exceptional experience purchasing a new car here. The team went above and beyond to make the buying experience pleasant.

Great service and very good in Mercedes-Benz Service

Just wanted to take the time to leave this review for Won in the sales team. It s so hard to find genuine and professional sales people these days. However, Won has always provided myself, my family and friends with the most amazing customer service so I will always be referring anyone looking to buy a top car to Won! I m glad I made my purchase through him. Thank you!

Also want to thank Ruben from the car service department. He is very professional and very knowledgeable. Thank you both!

After years of great service since 2008, my wife called twice recently over a week and promised a call back each time, no response, called a 3rd time and again promised a call back. Not waiting again sorry, off to try a lower cost alternative option that actually wants my business.

If you are thinking of buying a car from this dealer interstate, please read this. I wanted to buy a pre-owned c300 coupe. I live in Brisbane and didn't find one in Brisbane for weeks. This dealer had one with all the specs I liked. I contacted a sales person and told him that finance is not a problem, i will come to do test driving with my family and buy it. We even agreed on the price on the phone. That was a Thursday. My family and I flew to Sydney Friday afternoon for test driving on Saturday lunch time. On Sat morning, I got a call from this dealer saying the car was sold the day before. you can imagine how much I was disappointed. My daughter and wife felt so sorry for me. This dealer just sold the car whoever paid for it regardless there was a pre-arranged appointment and where the potential buyer was coming from. When i talked to the sales person, he said they sell cars interstate very often. I got there in 2 days after the first phone call. Wasn't it good enough for this dealer? This is my experience with this dealer. I won't recommend this dealer if you want to buy a car interstate from this dealer.

Worst dealership experience I have ever had!!! Purchased a certified vehicle with an advertised 100 point inspection for which they can t provide a list of what these points are.. It had a 30cm scratch on the paint the day of pick up . Found to have a buckled rim, lower arm strut needed replacing, shaky steering wheel and veers to the left both of which the lead service centre in Artarmon has stated can t be fixed. Their lawyer From a dealership in Queensland that doesn t even deal in Mercedes cars wrote to me today with a ludacris false statement saying that it s a characteristic of the vehicle produced by the manufacturer and is typical of right hand drive vehicle ... didn t know Mercedes makes vehicles that can t keep a straight line just for Australia!!! Has since been in repair for 8 weeks of the 12 weeks I ve owned it and at this point still refusing to refund my money

Fantastic service. They take there time and care to explaining different range of car's

By far the best Mercedes experience in NSW. The staffs are friendly, genuine, I traded in my gle450 for a S class, they didn t just give me the best trade in price, but gave me the most memorable experience. The consultant to deal with is Scott Callaghan, he is the most professional and polite salesman I have seen, he along with his manager James, have given me the service that deserves a five star rating.
Even Knowing I had another S class to see from another showroom, they still spent the time to get to know their customer and not at any point pushy, in the end, their service was so great, that I had to come back to buy the car from them.
Great work James and Scott, my wife and I will not hesitate to buy another Mercedes from you when we need to upgrade.

Nathan Hastie in sales is the man to see. Great service!!

I will never go back there. I purchased a pre-owned CLA45 AMG, I took the car in to Artarmon service centre as there was a slight issue and my brakes had been squeaking. The guys at Artarmon said i needed new brakes however i had only jut purchased the car. I called North Shore Mercedes and spoke to Bryon Beamond, he agreed to pay for the new brakes if i responded to the NPS survey so they could get their bonus commission. Unfortunately the link expired and then he wanted nothing to do with me and refused to pay for the brakes anymore. I sent him 3 emails with no reply. I'll never go back there or recommend anyone, there is better ways to treat customers and Bryon is not someone I would EVER go back to.

Terrific customer service! Highly recommended. They really gave us the Mercedes-Benz experience you would expect.

The staff were very friendly, helpful and reasonable. A special thanks to Nathan who made the interaction very genuine and personal. A very good listener and made every effort to meet our needs. Really went above and beyond with small touches here and there.

We love our new car! Many thanks to the team at Mosman.

Hi Brett thank you for all your assistance, you have always been a pleasure to deal with and very accommodating to our needs. You are a true professional and Master of Mercedes Benz!!

DON T DO IT TO YOURSELF! Drive over the bridge to Sanderson s.

I purchased a car from MB Mosman in June 30. I can t explain the pain of buying from these people. Gerry Caldwell was a lovely gentleman who was simply to busy to do simple things like provide me a tax invoice once they had been paid, I also hadn t signed a contract until after they had been paid after asking repeatedly. He provided a trade price in message and then went backwards by a couple of thousand! He was meant to order a Cargo mat Didn t do it. Wanted to do a deal but would move off the advertised price. In general was just incompetent and didn t really care!

I have the displeasure of dealing with potential the most arrogant man I have ever come across in a car dealership, his name is Andrew Ebsary. He seemed to think that because he had worked for MB Australia it was ok that they hadn t provided me any formal
paperwork. This is the short version if I wrote the monologue it would drag on.

The car was hardly clean when I picked it up to top it off!

The one thing I will say is that Paul Hughes the dealer principal and Scott Duncan were very attentive to my complaint.

However, I cannot explain how a car that received a roadworthy only 10 weeks ago needs two brand new tyres because the middle of the rears is bald. It is impossible that this has happened in the 5000 Ks the car has done since leaving their dealership. So after the horrible experience, I have now had to spend $926 on two new tyres. It breaks my brain that they passed the car as roadworthy with two tyres in such a state.

I had the Mercedes me app adapter put in.Adrian connected device and explained how to use it.Thank you!

GREAT SERVICE, WONDERFUL PEOPLE, PROFESSIONAL TEAM, WHY WOULD YOU GO SOMEWHERE ELSE. MY S500 FELL IN LOVE LOYAL CLIENT OVER FIVE YEARS. SIX STAR SERVICE PERSONNEL.
ROBERT DOMERADZKI

After sales service guys were really helpful - I had previously called my local dealer at Rushcutters Bay and they were useless so called Mosman and they were really helpful.

Best customer service in Sydney by far. EVERY organisation that deals face-to-face with customers can learn from this team!

Absolutely fabulous service! My beautiful C300 Coupe went in for a tyre change and they fixed an issue, at no cost to me, that I didn t even know I had! Who does that! Well, MB North Shore does I guess, talk about proactive! It was after 5.30pm and Daniel should have been going home but instead he was showing me how to reprogram my boot and answering my million questions. Simon was also sensational. Mercedes Benz North Shore really has such wonderful people at both Chatswood and Mosman! If you have a Mercedes, there really is no better choice for service and I highly recommend! Thanks to the whole team.

Here is the story! Are you looking for the best car that you would like to drive for the next few years of your precious life? We only live once, right? Then don't hesitate for a second. Whether the it's an upgrade or a self-spoiling occasion, just drop into Mercedes Benz North Shore in Mosman and ask for James Parish! yes !! That's all it takes to get your hands on the most beautiful car in the market for your dearests or yourself. James will help you find the most beautiful Mercedes in accordance to your budget and taste at the best possible price. Need finance? No problem at all! Easy and flexible financing in a few minutes. I promise you won't leave the showroom disappointed or empty handed. I have been a car enthusiast since 2006 and have never met a car dealer as friendly and honest as James. I bought a nice 2020 Mercedes GLC Coupe 300 from James. Smooth transaction and fair price negotiation. A few days later, I took my custom plate and they fitted for me at no extra cost. Don't forget to buy a 5-year service plan from them. You could save hundreds! Take my advice and you will thank me later for that!

Professional approach, very customer focused I will be considering my options, thank you for your time and courtesy towards my needs.

The service here has been quite abysmal and overall a major disappointment. I took my a45 (less than 2 years old) here to have the headlights looked at because it suddenly stopped working and was told I had to wait a month or go elsewhere.

I understand businesses get busy but you would think you guys would have some procedures to cover for these emergency service situations (especially when no other Mercedes Service centre would carry our warranty repairs or services for cars not sold by them).

On top of that when I was finally agreed with to bring my car in you guys tried to turn me down on helping me on the day i bring my car in.

This store is quick to draw you in when they're trying to make the sale but when you actually ask to get something done don't count on it. Your service is on par with Sydney Trains. Absolute garbage.

The team at Mercedes Benz Mosman are fantastic, especially Nathan Hastie. He always kept me updated, and went the extra mile during the purchase process. I would definitely recommend them if you are looking to purchase a new vehicle. Very professional service.

Got our first Benz from Gerry (Or Georry?). Very professional service and very happy with the experience. Although the car we bought is a bit complex and it took a while to learn all the function. Got 2 free Merc Cap from them lol.

I walked in. No one said hello. All the sales people at their desks or just walked past me. So i just left.

I was driving from the beaches to the city to attend to a meeting. suddenly, a warning message came up on the screen of my car saying "Reversing Not Possible" . Called Mosman Mercedes and they asked me to get there. A young technician (I think his name was Blake) took my car in immediately despite they looked busy. He cleared the message within 5min and didn't even charge me for it. I got to my meeting onetime. In normal circumstances a good service is expected, but in my case that was an epic help from a young, caring and professional employee of Mercedes Benz Mosman. Well done!

Strolled in on a rainy Tuesday, was met by general manager, he spent an hour with me describing the cars the history and the service at Mosman. will definitely be back - no pressure

Christian and his team very good to deal with the bloke will go out of his way to find you what you want.
we live 40mins away but still choose to come here.
Highly recommended.

we dealt with Richard amd hes the best amd most honest sales man u can deal with

Always good service here. Resolved a very minor problem in minutes and then washed the car whilst we had a coffee. You get what you pay for with cars.

The most unprofessional guy I've been served with in past 11 yrs, I'm the Mercedes customer since 2007 and I've never got this conversation before anywhere, make sure don't be served by the guy name: Migel, he was keep trying to overcharge me and keep giving me the wrong informations and making the story up of himself and the funny things is he was absolutely sure about the information that was clearly wrong, lucky I didn't trust him and asked another nice guys there about my probs and I've got double estimated price for lost key from him, dear mosman team management please make sure this guy get well trained if you care about your reputation, I personally never coming back to this place as it is closest to where I live.

I went down to the pre-owned showroom and was assisted by Gerry. He was professional, courteous and simply outstanding. A deal was done but due to personal circumstances, some problems arose. I was put to the manager Scott and he resolved my issues in the same professional, empathetic and efficient manner. If there are any showrooms who truly live up to the service experience that Mercedes Benz seek to deliver, Mercedes Benz North Shore Mosman's pre-owned vehicles team has definitely went over and beyond. Thank you.

Fantastic Deal, Exceptional service second to none. Thanks Andrew and Josh.

Had my B200 serviced here, excellent customer service, good honest advice and the car was fixed perfectly, very friendly and helpful staff too.

They really go the extra mile! Keep up the good work guys. First class

Professional service from start to finish , always better to take a vehicle to staff up to date on the latest offerings of this finest automobile