McCombs Ford West Reviews

Michael was a great service advisor. He kept me well-informed throughout the day while my vehicle was being worked on. Everyone I interacted with was friendly.

Herndon is my married name. OMG!!!! I can't say enough GOOD THINGS about Mccomb West!!! I came in late on Friday afternoon because of and issue with my brake controller that another dealership installed. (I don't live in San Antonio) Rick Reyes is my HERO!!! He came in on his day off on Saturday and pushed for my truck to be fixed!! Just to let everyone know I needed the brake controller fixed to pull a RV to Houston to start chemo and Radiation treatments Monday. THANK YOU!! THANK YOU!!! THANK YOU!!!

Thank you Bernard Neve for taking care of your customer, you went way and beyond to ensure that Ford McCombs took care of your repeat customers. Great customer service and very pleasant to work with. Your great!!

The nicest people are there to help you. Thank you Rickki Reyes for all you do and Daniel for shuttling us home so we didn't have to wait at service. Thank you again

Went to see a Ford Explorer. Did not disclose the suv had hail damaged. I finally noticed it when I came home. Took the SUV back and talked to them about buying it. The SUV was listed at 34,998 when I asked them what we could do because of the hail damaged and military discount. They said well we can take off 3,300 I thought that was great. Until I looked at the starting price and it was 36,998 even though the SUV was listed online at 34,998.
Very shady business practice if you ask me, so we left and won't go back.

I am on my second vehicle from McCombs Ford West! Albert Guzman best salesman
ever!! Steve in the service department was great when I had issues with my focus and the Quik Lane guys are all great too. I now have a 2013 Hybrid C-Max. Mileage over the roof! I drive at least 100 miles a day so I definitely put on miles. I know I will be back to Red McCombs for my next vehicle because they have been wonderful no matter what department I have dealt with. Very happy customer!!!

Spent over a hour holding to talk to someone about parts, only to be hung uo on.

never going back...I got bambuzled by salesman with promises he could get me into a newer car with lower payment even though I had low credit score. He ran multiple inquires to my credit report I never got it approved. in fact his inquiries made my credit report worse...not to mention he ran ran multiple inquires to my wife's credit report without her permission. He never called me back to follow up or say I was denied. Only star I give is for their service dept which is great...

Samuel and Soheil made the buying experience a pleasure. Johnny the sales manager is a hoot and one half. Always happy and upbeat and worked to get me the absolute best deal available. This is my 3rd new car from Red McCombs West and won't be the last. Highly recommend you stop in and give them a chance to earn your business. You won't be disappointed!

Quick Lane is excellent. However, the Service dept is totally non-responsive to phone calls. They supposedly ordered parts for a recall against my vehicle on June 17th and said they will call me when the parts come in and set up an installation appointment . It is December 19th and I still can't get status. I have left voicemails for the Service Manager and the Service Advisor and I can't get anyone but the operator to pick up the phone. Quite frankly, they need to remove the word service from their job titles since they provide zero customer service.

My service advisor was efficient, clear and concise, and followed up when he needed to and kept things simple, yet of quality. Great working w you guys. Thanks

Very friendly staff. Made the car buying process quick and easy.

I recommend if anyone in market to purchase new or used car ,suv,truck, definitely go see shayan goodarzi at McCombs ford west because he s providing you the best service and smooth process

Watch out for their sale tatics.. will lure you there with promises and nice offers and then stick it to you...red mcombs west deception and snake oil should be the name of this place

The first off the Gentlemen and Ladies here are all about help before making a sale. I went in just looking but ended up leaving 2 hours with a truck. They ate very respectfully and knowledgeable and will do just about anything to help you! Go see Terry!!

The story with this dealer is my mom got a small SUV type of car and she had a dashboard light pop up and was worried and one of my brothers put it in her head that it was a problemed car we got there explained the problem and they fixed it so now shes back to driving me crazy good work really yeah thanks

Ricky Reyes was very helpful and an excellent person in his field.

I liked that I could just come in a get an oil change quickly. Good work.

Brought my 2017 Escape here twice in one week for an engine light issue. I feel the process was rushed and after the first day of them telling me they fixed the issue, I had to return my car the NEXT day. After picking it up the second time they said it was just bad gas and new gas should fix the issue.... It didn't, and when I called to get a new appointment they pushed me out another week (April 10th), when I almost got into 2 accidents due to my car's issues. We ended up calling and going to Maik Ford (Same day appt) and they found the issue right away. Turns out it's a pretty serious issue and I can't believe the lack of customer service Mccomb's West showed. It was truly an inconvenience and even though they are closest to our home, I'll definitely be taking my business elsewhere.

Went to the dealer for a normal oil change and tire rotation, they call it the works , without appointment and they took the truck in within minutes and i was out within an hour with my truck ready to roll. Happy with the service.

I recently was looking into the possibility of buying another vehicle. I just wanted information. But, when I got to your place I met Mr. Roger Mortensen who was very nice, friendly, and efficient. He showed me to several different types of pickup trucks that I said I was interested in. He went several times to get keys for different cars and let me sit in them and ask questions about them. He was very knowledgeable. After we talked a bit he suggested that I might be interested in the Expedition. I realized that was what I wanted and ended up buying one that day. I am very pleased with the car and am very glad I met Roger. I will return in a couple of years and look for Roger and let him help me buy another car. When my wife is ready for a new car I will introduce her to Roger also. He is a great asset to your business, and is the reason I bought from you.

Rey Martinez was a great salesman he took care of me and got me in the vehicle I've always wanted.

I've worked with other service consultants but I've had the best experience with Rachelle Yuarte, she's the best. Keeps me informed, listens to my issues and gets them resolved.

Being a repeat customer, Blake seemed to do anything in his power to work with my mom and give her a SUV in her price and monthly payment range.

I went to 3 different Dealerships and it seemed impossible to get car. Until I got to Red McCombs and Michael Wallace and Jesse Made sure that they would make sure I had a vehicle. Red McCombs went above and beyond to take care of me. Thanks guys!!! Sincerely Nicole and Richard.

A great experience! Courteous and professional sales interaction with Jason Kurvers. He knows his business and worked hard for the customer. Highly recommend!

Great service, Jevon was great, really helped me in ever way he could to get my truck. The financial guy was also great printed all the papers explain the papers and we signed them and boom we were done!

Very helpful and informative on the process of identifying the maintenance problem of the vehicle.
Although the fees were are quite high.

Service department the worst ever. Asked for an appointment online, never heard from them. Then called, was swapped to 4 different departments, finally talked to someone told the problem. Then was told that it would be$125. Just to look.

Used quick lane service for my truck.Friendly service and quick turnaround, let me know about my warranty and serviced my truck.

I use both the Quick Lane and the regular service facilities and have always had great service for both my car and my truck.

Adam Toba was very helpful in finding the car I wanted for a great price. Overall great experience, highly recommend!

I worked with LG and had the best car buying experience ever! Was up front, quick, friendly, and gave me a great deal! I will definitely be going back for all my vehicles!

My mother bought a car during the summer and still does not have her car plates! We re very disappointed in how poorly their customer service is. We keep calling and ask for managers and they are always busy and they never call us back. Very, very sad. No one has tried to make things right either.

Went in for an oil change, decided to walk around to kill some time, and drove off in a different vehicle. Jeremiah M was, without a doubt, my favorite salesman that I ve ever worked with. I explained my situation, he listened and never I never felt pressured at all. The whole process was easy and I would recommend anyone to this dealership and especially to Jeremiah. 5/5 in every possible way

Wanted to share my experience at this dealership, Rachelle was awesome very helpful got me a shuttle.. Daniel the shuttle driver was friendly. Got my recalls all done in one day
Thanks Rachelle great job

Very professional and respectful. Every time I visit Red McCombs the level of Service is the best I have ever received since I have owned an automobile for the past 40 years of my life!!

Everyone was super nice and very professional would send other people there

Bought my truck 2 weeks before they're latest promo and they still honored it!!! VERY VERY HAPPY!

I give 2 stars because they say they give you a second chance to get a car and they make you spend money on gasoline to tell you that you do not spend credit and those are the opportunities they do not want to fight and it is not true that they give you a second chance there

Brandon and Jason had excellent customer service. They both helped to make the transition into a new vehicle very easy. Would definitely recommend for future purchases.

We worked with Samuel and Alejandro who were great. My wife is very pleased with her vehicle. Thank you both for your assistance.

The sales person are ok, but the real problem is when you require a service ,I bought a ford focus 2015 with warranty after 3 month i had issues with the transmission, i made an appointment on their website for a specific day, the next day they called to me saying that their website was not update and i need to wait until the next month for an appointment, really? Wait for almost 40 days for an appointment, unbelievable.

If you want the best deal possible, ask for Kris With A K!

Please explain the new business model. I see multiple commercials about Red Mccombs asking for business. So, I called to order a Tonneau cover (>$1,000) and asked how much $$ to install. I am ready/willing to pay immediately. So, the gentleman says he will call be back (within 20 minutes) and let me know the cost of installation. Nobody called me back. So, 2 hours later I attempt to call back, nobody answered.
The next day (4.9.20) I re-called accessories to see the problem, after a lengthy time on hold, I am transferred to another department (accessories?) and then sent to voicemail. This incident would indicate that Red McCombs does not need additional business, or they only want a specific type business for vehicles. I guess I will find a dealership who would appreciate my business.

Signed,
A disappointed Ford owner

Purchasing an Truck at McCombs west was an awesome experiance from beginning to end, the internet sales rep and inventory manager worked hard to get me into the vehicle i really wanted. A FIVE STAR TEAM!

As soon as got off my vehicle, I was greeted by one of the sales associate at McCOMBS WEST who in turn introduced me to another sales professional by the name of Cheyenne Sabok Rouh. Ok He was very friendly and very professional. I showed him a picture of the vehicle I was interested in and he found it very quickly. He explain to me all about the vehicle and allowed me and my family to test drive the vehicle by ourselves. When we got back from the test drive, I told him this is the one. We went inside to make an application and he brought us three proposals, which we excepted the best one. He was quick and did not waste anytime and a hour later I was driving off we my new vehicle in which I was very happy.

Had my car towed in for a clutch problem that I had fixed last year at this dealership. Service advisor Michael Wright said that it would be a few days before they would look at it. Now we are sitting at 7 days and no answer after calling several times leaving messages and no response. I decided to go up there and ask in person. Michael looked me up and down and said wait in the lobby, after 30minute wait we proceeded to ask me the problems the car was having because the mechanic had said he had seen no problem on the test drive. I asked when he test drove the car, and his answer was I don't know last week. Really? No notes on this matter in the computer about this or a phone call to say they could not find a problem. He proceeded to tell me people have been "dumping" their cars off this week and their busy. Wow! It was the worst customer service I have experienced so far at a dealership. This guy Micheal Wright doesn't deserve one star.
I also have left a couple of messages to Keven Hoelscher, the Service Director, with no response. 7 days no car, no answers. Unacceptable service. I paid 2200 for the repair 8 months ago with it to happen again. I get they don't make money on their warranty, but expected better service. This is a very frustrating and disheartening experience from Red McCombs and Ford. I would recommend that you look for another option other than this dealership if you're looking to buy or service your vehicle. They have lost my trust as a business.

Our family truck was kept here for three weeks with hardly any updates. When we called they would tell us that they will keep us updated. Sometimes they said the truck would be ready the next day. We wouldn't hear from them until the following week. Once we got it back it broke down the next day. It then remained there for another month. The same thing happened. We would call and get the runaround. It got to the point where we just wanted our truck back. It didn't matter if it was fixed or not. Our next truck will not be a Ford.

I bought a 2015 F150 2 weeks ago from there. The car seemed fine when I left but one of my tires just went flat today. I took it to discount tires and they said all of the tires are in really rough shape and that they need to be replaced very soon. I called my sales person (Xiaoxing Shao, also goes by He ) and he told me that the reason why I got a good deal was because the tires weren t that good so that s why it was a good price. But of course, no one told me that when I bought the truck from them. Now I m stuck with the truck and I m gonna be looking at almost a grand for new tires. Thank Mccombs West for screwing me over, but I learned my lesson so I won t make that same mistake again.

Management acted quickly to get me a service appointment for a minor problem. Rachelle did a great job keeping me informed of the status. The service area was clean and comfortable. My repair was completed quickly and I rate this experience as Excellent.

If I could rate 0 I would. Horrible service. Salesman are like sharks. Willing to flip the earth just to make a commission. If you're just looking, then don't go because some salesman will flat out turn you down. Bald dude with some South American accent ended up walking away after I told him I wasn't buying today. Another kept trying to make me offers after I told him repeatedly that I am going to buy, but just not today. I wouldn't recommend this dealership.

The process was amazing and quick Eloy and Wilmer were amazing and very helpful with the whole process from the day I started talking to Wilmer to the day Eloy helped us purchase our Vehicle

Pacco was excellent at showing me the vehicle I saw online, he told me the process regarding having my vehicle appraised, what to expect next, make sure the new vehicle was clean, and sent me to the right finance person to finish up the process. Thanks to him and Mr Payton I was in and out in no time. Quick. Easy. Simple. That's the Red McCombs way! Don't try to use my phrase either.

TL;DR: Did the service work request by the day they had promised, but the experience was only just above unpleasant, along with minor damages caused by the actual repair work.

This was my experience with McCombs Ford West s Service Department between the 1st and 5th of June. One the 1st (a Saturday) I took my car to get the a/c diagnosed. I was told what the problem was and how much it would be to fix, along with the expected date for when the part would arrive (Tuesday, the 4th) and when the car can be fixed (either the same day the part arrives or the day after, Wednesday). When asked if I could drive the car until the part arrived, I was told that the service department would be prepping the car so that when the part arrived, the repair could be completed very quickly and have the car back on the road sooner. I obliged and went the next several days without my car. On the 4th when the part for the repair was expected to arrive, I called the service advisor to ask if the car would be ready for pickup the same day. I was told that it would be ready the next day, as the technicians were now tearing into the dash to get the car ready for the part. This puzzled me, as I had believed the whole point of me leaving my car with them for the last three days was to have the car ready to receive the part the moment it arrived from shipping. It is now my understanding that based on the procrastinating work ethic of the service department, I could have been driving my car until Tuesday when the part arrived and still have the car back the Wednesday they had expected to complete the repair. But no matter, Wednesday is the latest they said the car will be ready, and so I waited. True to their word, the next I was able to pick up my car and the a/c now blows ice cold. But sadly that wasn t the only change to the car. Trim pieces on the dash don t sit right the same way they did before, parts from the center console were missing, and the shift knob had collected horrible scratched from what I could only guess was a rabid raccoon. It seems in the service department s hurry to get the one thing actually broken fixed, they damaged a few other things along the way. Now I recognize that taking apart something like the dashboard means things might not fit back the way they did from the factory, but center console trays gone missing? Gouges in a shift knob? And apparently waiting until the last minute to get the job done, too? If I had known the work I had requested was going to be such an inconvenience to the service department at McCombs Ford West, I would have been more than willing to spare them the burden and find another place to perform the repair. The only reason this review isn t being given one or two stars is because in the end they did fix the a/c by the date they promised it would get fixed. But I will be thinking twice or trice before considering this dealership again for any future service work.

Shao their salesman was so helpful and kind. He made our buying transaction so easy. I would definitely seek I m out in dealing and buying car on this dealership!

While visiting from out of State, we received prompt and courteous service. We were well taken care of while being far from home.

My rep was wonderful, he took care of me answered all my question.
My overall experience could have been better if the had loaners or rentals available when keeping cars more than a day or two.

McCombs Ford West continues to impress with "Outstanding Customer Service Orientation "!. Quick, prompt and deserving attention for my 2019 F-150. Mike and Rachel are Outstanding Service Advisors! I will be purchasing a new 2021 Platinum F -150
Thank you!

This is my 5th vehicle from McCombs Ford West. Special thanks to salesman Brian Gomez for assisting me in this purchase. The standard of Excellence is beyond Amazing. Thank You very much and God Bless.

Fast, friendly, helpful and I saved $ on my oil and rotation compared other places including other ford dealerships.

Had a 2018 Ford Escape love the vehicle but driving position is a pain. Thought McCombs Ford West would be able to assist me in trading in the vehicle but the salesman was either lazy or just didn t want to work with me. The salesman really rushed the conversation acted like I didn t know what I was taking about but I work with numbers I work in finance I know the drill but he had an aggressive tone that I wasn t even interested if he was to be my salesman. Not even checking my credit or asked me if I had money to put down which I had 10k because I knew I had negative equity he just basically said I ain t wasting your time or mine. The response was basically a trigger to me where I was not going to argue I was just going to end the conversation and take my business elsewhere. Went back to Red McCombs Ford which is basically the same owner and the energy is far superior than McCombs Ford West have not traded in my vehicle but they understood my situation and gave me options that Ford west did not.

Found the perfect car, secured financing, confirmed the deal with finance. Sales manager "Jessie" sold the car out from under me. Called me 1/2 way through my drive across the state to inform me of thier decision. Poor communication, terrible service.

Can't give enough praise to Pesci and Tre in used vehicle sales. I was in a difficult position needng a very specific vehicle on a limited budget, which was lower than the price they usually deal in. They went above and beyond looking around for a vehicle that that met my specific requirements and managed to find one within my budget. Could not be happier or recommend them more highly!

Very friendly staff. Quite helpful. Had my best interest in mind.

Alway friendly service folks. They do what I need done. I always bring my trucks and cars to Red McCombs Ford West, because I trust them and I know it s done right.

Majd JD Tabrizy was our salesperson for the second time at McCombs Ford West (we had purchased an F150 pick up last year)! Two weeks ago we bought a 2018 Ford Escape and he got us a really good deal on it. He took his time with us and answered all our questions in detail. Not only is he a professional, he is also very knowledgeable in his line of work. He's a very friendly and kind person who treated us like family! We are very happy with our new car and we recommend Majd "JD" from Ford West New Car Sales to everyone!

After searching for the right Mustang GT throughout the day, I immediately felt as ease walking into McCombs West.

Once George introduced me to Sam, immediately had the GT prepared for a test drive and informed me of all the functions. The easiest part of the day was negotiating with Sam and his manager. Absolutely the definition of service, from ensuring the best deal possible to hospitality in the office. Something the other dealerships I visited lacked, therefore made the purchase an easy exciting experience.

Probably the shortest time I ve spent at a car dealership and drove off with my GT premium PPK1 without a hassle.

Definitely recommend this dealership and the fine gentlemen who made this possible to anyone looking to purchase a new Ford vehicle.

The first qualification for success in my view is a strong work ethic Henry Ford II

I was honestly disappointed. Was told I needed new spark plugs and paid but spark plugs were still the same ones . The sales person was very nice but still got ripped off

Just purchased a used vehicle great Internet sales service (Tre) did a lot of the paperwork ahead of time before flying down from New Jersey to Texas dealership had someone pick me up in the vehicle I was interested the truck looked incredible. We finished the paperwork the staff was awesome I would highly recommend this dealership and the sales people they re very friendly and sincere I must place to purchase a vehicle five stars

Great parts and service department. Great price and quick. Managers were friendly and informative. Made me feel "special" each time

Great Experience with my service representative and the quality of work. They were quick to fix an issue that I had not mentioned within the initial repairs so I would not be charged an additional fee. Great customer service! Free car wash!

The team there are super nice, they are understanding and caring L.B. you Da Man. Thinks for taking care of my sister and niece God bless you and keep being a blessing.

Guys were nice and customer service was great!! Got my oil change done faster than any other place.

Our New Car Salesman Kirk Johnson was fantastic! He worked hard to get us a great deal on both vehicles purchased. I would recommend Ford West New Car Sales for sure.

Excellent service.
Repairs completed at the time promised.

It's really great company and all employees over there good helper

Was great time salesman Chris oh my god great guy. He made sure all needs met and went beyond his duty make us feel home. If go there ask for Chris well all sales there are great you can t go wrong

professional, courteous with a quick in and out service that s just the way I like it. I went in expecting a long delay, but was taken care of immediately.

The best ford dealer in Texas. I have been doing business with this dealership for at least 15 years. Won't go any where else. Friendly staff and the best sales people.

If you are looking for a great sales experience ask for LG. My mother referred him to me. I was having trouble finding a new car because of all of the damages . Also I really was in need of a bigger car because I m expecting another child. I really was told no the first round with LG. I was so drained from being told no from many other dealerships. Just when I was about to give up I got a call from LG, who is just a blessing to me and my family. He was able to work it out. I m so thankful that he did not give up on me in a time of need. LG made it possible that I was able to leave ( Mccombs Ford West Dealer )with a brand new 2019 Ford Escape!! I definitely will be referring family and friends to LG!! He s is not like other sales people who forget your name and don t listen to you. If you want a great experience ask for LG!!

Deven was a phenomenal sales man. He was thorough and understood what I wanted and needed in my new truck.

Gotta hand it to the handful of gentlemen who made this experience of buying my daughter's 1st vehicle a simple quick transaction,gotta a good deal,good warranty, happy daughter, happy wife,,highly recomend mccombs ford west,I will return when it's time for my next vehicle

Thank you Mike Newman for all your hard work and patience! Mike is an excellent service advisor, trusting, respectful and courteous!

** downgraded from 2 to 1 * in Aug 17. I suddenly started getting spammed from this awful dealership. Go somewhere else!**

Shady AF. Yep. I said it.

Left me in a room to 'sweat' for 45 minutes. Found the salesman and the manager yuckin it up in his office. Wife creeped out by the salesman.

Go somewhere else. It's not worth the hustle. I mean hassle.

Overall great dealership and wonderful experience. Was advised to shop here by a family member that purchased a vehicle from here as well. My salesman NY Mike did an outstanding job fighting for us to get the best deal possible. He also kept his word which is hard to find in salesman nowadays. Can t say enough about this dealership. Will definitely shop here in the future.

Great costumer service. Mr. Pesci did a great job, treated us great. Our credit was very low yet he did his best to help us get into a new truck.

I have always thought the fast lane was run professionally and they do great work. This visit was awesome. Naomi was friendly and kept me informed. Outstanding associate.