McCluskey Chevrolet Reviews

I had got a car 2yr ago all good
This time whin Ben at kings Auto. Was Bad i was up front with him .looking for a used van .did not go will tunr down.just fpumd out. Out he was going for a 2020 Chev trax. .not goodjust show on my cread reports he did this woth out talking to me. Not good. I need to know a name. To talk to I call 2 times Bank Fraud. Put my name on a crediy app. With out me knowing it .Im call the Banks Monday. UP. Date no call backs just called 3 banks to report on this .

I would never recommend McCluskey to anyone. They were wonderful until papers are signed. Would tell you anything to get you to buy and then dont follow thru with promises.

Salesman great to deal with, explained options clearly and no pressure to make purchase.

Friendly staff, fair prices, great warranties. Solid place to buy a new car

Salesman was amazing. Highly recommend buying from Mccluskey. Just an amazing atmosphere and people there are super nice

I scheduled an appointment on a Sunday for my power steering recall and for transmission issues on my camero, my husband arrived on time and they took the car back, 45 minutes later he was told the part for recall was not available and the powertrain technician did not work on weekends, we do not live close. Spent over 3 hours on the road round trip. They knew part wasnt there and technician was off on weekends!! Why didnt I get a call to reschedule??? Very unhappy with service and communication. If I was purchasing I'm sure those calls would have been made

I was just hoping to find a place, any place to let me finance a car but McCluskey Chevrolet made the whole thing so easy with their online pre-approval. And thanks to Jordan, I was able to leave in the exact vehicle I wanted, no settling for what I could get. And their warranties are just fantastic. I think I ll always come here to buy my vehicles.

Polite, professional, explained everything that was done to the vehicle, work was done in a timely manner and the car was clean when finished.

Josh Mullins was very friendly and extremely helpful he made buying a new truck a very pleasant experience. He answered all our questions.
The dealership was a very inviting place to check out vehicles. We have leased our vehicles in the past from Joseph Chevrolet we won t be going back there in the future. The experience at your dealership was so much better. The people we encountered during the buying experience were all so friendly and helpful and very knowledgeable.

No one bothered to tell me that my car was ready. Original person who checked me in left and gave the paperwork to a coworker who dropped the ball. The text video system they are using has no fail safe to make sure that this doesn t happen. When I texted the number they gave me for status updates I got no reply. The cashier sent me to a station that no one was there instead of at least apologizing. I went from being annoyed to fuming. It took two or three minutes for anyone to realize that I needed help getting my keys.

Very accommodating wait area for customers and service was pretty quick. The only reason I m not giving 5 stars is because when I walked in no one greeted me... as a matter of fact at least 3 employees just stared at me rather than ask if I needed assistance. Once I explained that I had a service appointment the woman at the desk said just pull in & pointed to the garage bay door. Thankfully a much friendlier male service agent assisted me from that point forward.

It doesn t get any better than Mc Cluskey Chevrolet, I was well taken care of when I purchased my new Silverado! Have never been to a nicer dealership. Friendly and willing to go that extra mile. Great service department l, texts updates to you if your vehicle is in for service. Shout out to my boy Josh Mullins! He took care of not only me, he also took care of my son. His first car purchase, found us both what we wanted in a matter of minutes. Helped me get my credit report on point. If you re looking for a new car, be sure to ask for this guy, he s great! Thanks for everything Josh!

Colin was super helpful and the entire team was fantastic! Thanks McCluskey Chevrolet

Was charged an additional $70+ than what I was told before they did the work (was explained that included tax and labor). Never offered an explanation as to why. That work, which cost over $1000, was only valued as $39 in parts by my insurance company. Complete ripoff in cost. 100% would never recommend anyone going there to get their car worked on no matter how good of a job they might do. The same perfectly good work can be found for half the price at multiple places less than 3 miles from this dealership.

The people here are wonderful they know their job they do well they help you and they're very kind

I always have a wonderful experience with McCluskey. I love all the options if I want to snack, have something to drink or just sit and watch tv while I wait with plenty of charging ports available. Excellent service

Service was quick and friendly as always. Routine service visit, oil change and tire rotation took less than 45 minutes and Charles did a great job of running me through the highlights from my vehicle inspection.

I purchased a used Sienna on December 11. There were a few things that needed to be tweaked before I was willing to take it home. When I went back two days later to pick the vehicle up, the repairs had not been completed. In fact, they gave me the keys and I got in the car to find a low tire warning light on and a rear brake light that was non-functioning. It was late in the day so the repairs could not be completed. I ve been told that my salesman will deliver the car to me on the 18th. I have my fingers crossed that the items of concern will be resolved. One of those items is a squeaking steering wheel. They didn t seem to be able to figure out how to remedy that. I looked on YouTube and found what seem to be simple ways to resolve that. I did send the information to the service department. I m looking forward to coming home from work on Wednesday and finding the van, repairs complete, in my driveway.

This is the second car I have purchased from them and had a wonderful experience both times!

The service (oil change & tire rotation) was good.
While waiting for the service to be done/completed, I was approached by Mr. Tipton (Sales), asking if I was interested in trading cars, with him giving me a print out of options to consider. I said "No thank you, not interested."
Then when we were given another print-out and business card for Mr. Tipton - by the Service Rep.; and upon getting in the car, a 3rd, identical document with attached business card (for Mr. Tipton) was in the car.
When I said I wasn't interested in trading vehicles, I didn't mean maybe!
I totally abhor this behavior by your employee(s).

Everyone was friendly and very helpful. They made the car buying experience painless and simple. Austin was great. Friendly, knowledgeable, and enjoyable to talk to. He made my son and i feel like we were special. Thank you all. We will be back and am telling everyone to go there for their next vehicle.

McCluskey Chevrolet had my car in and out in an hour when I told them it was time-sensitive; they sent me a diagnostic video, and went through the details. All while I had coffee and a roll. Sweet!

My car had broke down over the weekend and I had to have it towed to McCluskey Service. I'm very happy I chose them. When they got my car in to look at it found out I had water in my fuel. That's what made my car break down. Craig the service advisor was very patient with me as I was in somewhat of a panic and helped me as much as he possibly could. I will definitely be going back there for any of my automotive needs. Thank you McCluskey

Xander got me in a new chevrolet malibu at a great affordable rate delivered the car to my work during my lunch hour brought the paperwork with them to finalize making everything very convenient and easy for me. They were very professional. Thank you to the dealership and gm for making this possible and getting me in a vehicle I am very impressed and happy with! I look forward to continuing to do business with you guys! Was definitely the best experience I have had with a dealership.

#greatservice thanks once again Jeremy Huber and the great mechanics in the service department they always go above and beyond for me and my family I can send my wife and kids up there and I know they are well taken care of best around. Overall best dealership in Cincinnati

Great dealership! Many vehicles to choose from and great staff to help you out! Wound up buying 2 vehicles!

Every time we have our oil changed oh, we have a great experience. The customer service is very good and we love how convenient the waiting area is.

I had a great experience buying my vehicle from Mccluskey. Brad Pope was making the professional exploration from the detailing of the car to the showroom, ready to provide data and answers to questions without the pressure of a sale. Thank you Brad & all of Mccluskey staff. I would (and already have) recommend to the people I know.

I was directed to McCluskey Chev from the GM website. They were great to work with and found me a great deal in record time.

Austin Tarantino was very professional, knowledgeable and accommodating. He made me feel like my time was important and valuable. I have bought new cars in the past and although that was not the case. He gave me first rate service.
Best salesman, I have encountered in a while.
I would highly recommend him if you are looking for a any type of car

The service went well, however while I was waiting I got a message about trade keys. I did what I thought was the right thing and got 1 call from a gentleman that said he was in the service area and asked if I was still having my car serviced. I told him I was and he said someone would be in touch. That was last week. I am very interested in seeing about trading in my Equinox for something newer.

My customer service experience with Jeremy Huber was excellent! He is super attentive when it comes to giving good customer service. He made sure my a/c compressor was fixed properly. Thank you Jeremy for all of you hard work, I will definitely ask for you specifically next time I come in for service.

The customer service is always good and I m satisfied with the work. However, this is the 2nd time within a year to year and a half where I have been told by this dealership that I needed maintenance for my car, only to take it to a reputable car maintenance place and tell me that work I was told that was needed was not needed at the time. Also, outside of maintenance I have to get done here to comply with my warranty, I never get work done here because it is always more expensive.

I would buy another car from McCluskey Chevrolet it was hassel free made it a easy process

Came in for oil change. And whatever recommended maintenance on my truck. As I do every oil change. I usually get a reminder that maintenance is do when I check in. I did not this time had to specifically ask about it. So my trucks maintenance stays up to date. No video about my truck during the inspection. Do you all still do that, haven't had that service the past 4 times I've been in. After paying for my services and asking the service tech for my inspection sheet. My breaks are in the red up front and yellow in the back meaning they need to be changed immediately.. i would of happily payed for the brake service if it was brought to my attention. But im taking the lack of communication from the service professionals that your dealership didn't want to replace my breaks or make the extra 1000$ in service during my visit. So thank you for properly doing bare minimum of service. But not very happy with the lack of communication and sending me back out on the road with pretty much shot brakes.. puts a pretty bad taste in my mouth of how "professional" your techs really are.
Hope this helps to improve your service center!

We found our vehicle online. We contacted the dealership and our new car was delivered to our door 24 hours later! Couldn t be happier.

Karen always takes care of me and my family, she's the best!

I have nothing but great things to say about the people who work at Mccluskey Chevrolet. Especially Bill Stouffer. He went above and beyond to help me find a vehicle that I liked and felt safe in. Something I could feel proud about driving my son around in. I can't thank Bill enough!! There truly are some really good people still around, and Bill is one of them!

Wayne was great, I was looking for somthing cheap and did not want to spend all day looking. Wayne found the perfect car (newer & cheap) and the paper work was done much quicker than expected.
Would be 5 stars, but who ever put gas in the car did not give me a full tank (it was just past 25%).

i scheduled my appointment online for the oil change package, to look at my Rearview camera, to vacuum and wash my vehicle. As soon as I pulled in I explained to the guy what I was having done and he stated I couldn t have my camera looked at because I would have to schedule in advance to make sure if they needed to keep my vehicle. My oil change experience was fine. I get to my car and see dirt on my Car that was there prior to the wash. The only reason I could tell my car had been washed was the water spots on the windows. I get into my car and see they only vacuumed the front and the floor matt in the back. My third row seating was obvious that it wasn t vacuumed.

I had no issues buying. The service was great and they help you through every step of the process right down to updating your insurance. They even give you a tour of the building and show you the excellent waiting areas you can hang out in while getting your oil changed or whatever. My issue is with how much they charge for services/maintenance. I know taxes and labor are added but I feel like I was being taken advantage of. I went in for an oil change and tire rotation. That was $60 which I feel like is a lot but I can live with that. When they came to update me on the progress, however, I was quoted $512 to change the front brakes and rotors on my vehicle. The brakes did need changed but I was told they were eating into my rotors. I told them there was no way I could do that that day. A couple minutes later a customer service agent came to talk to us (I felt like he was sent to "buddy chat" me up to keep me happy after the ridiculous quote I was just given). He was nice but my car was ready 3 minutes after he sat down so we didn't get to talk much. Luckily I know a mechanic so I had him look at my car for me. He told me the rotors were fine. I bought new brake pads for $52 at AutoZone and he changed them for me in 30 minutes. So I'm concerned as to why McCluskey wanted to charge me to replace something that didn't need replacing and, on top of that, charge me hundreds of dollars for, what I can only assume, is labor. It makes me not want to trust them which is unfortunate because they do have a nice facility.

Mcclusky's customer service is impeccable! They are the absolute best, our experience was and always has been absolutely great. A huge thank you to Mike Stefanski for going above and beyond taking care of us through the process of buying our new Silverado!

People that actually care. You guys are very much appreciated thanks for all that you've done.

In the past decade I ve purchased several cars from McCluskey Chevrolet, each time through Bill Stoufer. Bill has offered me more than enough support from the first time we ve met and has always had my best interest at heart. I work with many people on a regular basis in my professional life and I must admit, Bill is absolutely incredible at what he does. He s friendly, enjoyable to work with and easy going. On top of that, Bill s follow-up is amazing! He sincerely enjoys helping others and stops at nothing to make sure each customer is extremely satisfied with his performance as well as their latest purchase. I m very pleased with the customer service both Bill and McCluskey have offered and continue to offer me. Their dedication to put their customers first has earned them my business for as long as I m able to be behind the wheel. Thank you Bill for everything! Really.
-DJ

We purchased our 2020 Silverado online recently, and McCluskey bent over backwards to make it a positive experience! We live over 100 mile north, and they delivered the vehicle next day. Thanks to Matt and everyone for a positive experience.

Very polite staff. I walked in for an oil change and left with a new car. This is my 3rd car I have purchased from this company. They are the best

FRAUDULENT BUSINESS. They are sending out mailers stating that people are already approved for a loan through their head start program. We sent in all our information to Glenn and Glenn never contacted us back. What is he doing with our information? He stated he didn't need to run the credit but he did in fact run our credit!! Then Glenn calls us after we contact his manager, who by the way won't speak with us and Glenn states, " You should have figured out we can't help you" Extremely fraudulent and illegal behavior behavior. You must have authorization to run credit and if for any reason you could not assist us, then you should have stated that. We will be taking this further!!!!

I love my car but not the dealership. If I ever have to get an another car I will not go there!!

Great place to buy a car, or 3! I will definitely go back when I'm ready for another car. I love my 2020 Chevy Malibu!

Andy O'Leary at the Kings Automall location made my experience with you all amazing from the time i walk in to the time i left even did a follow up on how i was enjoying my brand new Trax he didn't rush me he inform on everything i need to know plus!! Thank you so much Andy for making a gal feel real confident about her purchase

Limited lifetime warranty is a joke. I always got my oil changed at the dealer when my cars oil life got 5 percent. Never any issues about i should be getting it changed at 5000 miles, until my transmission went bad and then I was told I needed to have it done every 5000 not when the car said to change it. Due to the fact my 2016 Malibu had a sealed transmission and could not be checked what does my oil getting changed have to due with the other. Therefore when I needed the warranty all of a sudden I was informed it was voided never any previous mention about doing changes earlier especially since it was done every other month cause I drove a lot. To me it was just a gimmick to have me returning to the dealership to have oil changed. Not to mention I had to to a tire rotation with every oil change to keep the bogus warranty intack.

This place is awesome and will really take care of you whether you're a employee or customer!

Karen in service was amazing! I came in with no appointment but she got me in and out as quick as possible. She was so helpful explaining the process to me and showed me all McCluskey has to offer their customers!

Tyler my wife and I sales person was very professional . Walked us through all the paper process and test drive. Showed us around the dealership and explained each department. Very impressed with the employees and dealership. Would recommend this dealership.

They put me in a loaner car and fixed my heat on my new one. No hassle. They had to order the part so it was a couple days. But they kept me posted. Very friendly staff. Bj was very helpful. And when it was time for me to pick up my car the temp plates had expired so they put my new ones on for me. Very nice place. If anything thing else happens with my car I will definitely take it to them.

Again, THANKS to Jeremy and his team for taking of our 2017 Buick Envision maintenance.

I have been a loyal customer and HIGHLY recommend. Jeremy explains the service, does not push the customer.

How do you know if the mechanic is doing the maintenance? There is a text message sent to the customer, a short video and explanation and a narrative from the technician.

All very cool

Thanks Jeremy and your TEAM for taking care of my vehicles maintenance issues!!!

John Seigal
USAF retired

The price was good! I had it delivered, bonus. Nice truck. My only issues were description said rear seat! There was no seat! Also had black wheels arrived with chrome, liked the black better. So now I have to buy a back seat and eventually black wheels.

Heather was great and glad everything was done over the phone.... just would have liked to had a better selection of cars / trucks / suv i qualified for...

Jake, in the service department, is quite possibly the nicest, most intelligent, and most knowledgeable person I have ever met. He lives and breathes Chevrolet. This man deserves a raise and a promotion immediately.

Amazing, helpful employees! Several people stayed late to help me finalize all my papers and let me drive home in my new car!!! Best experience ever!

THIS WAS A GREAT EXPERIENCE WE EVER HAD AND WE MET A GREAT MAN MR KEITH McCluskey and his son! So glad came THANK SO MUCH!!!

I came into McCluskey with a specific car in mind but mostly because of your lifetime warranty. We were greeted by Brad Pope and he stayed with us beginning to end through the month long search. I can't say enough about Brad, he answered my emails and calls looking for the one car I wanted. When we found it, he had it brought in, detailed, checked over and even gave me a full tank of gas. The car is beyond beautiful, everyone at McCluskey was beyond what we expected and I've been telling everyone who asks me about my new car, go to McCluskey, ask for Brad and you'll leave feeling good about the experience. Thanks Brad and thanks Mccluskey!

My salesman Will was amazing, called and told him what I wanted to accomplish and Will made it happen. I felt 0 pressure to buy, this deanship was so welcoming and treated my wife and 10 month old daughter so wonderful. We had fun buying a truck, you will not find better dealership.

The best Chevrolet dealership in the state of Ohio period. The entire staff from sales to service are all very friendly and knowledgeable. Our salesperson Mike Schworer was amazing. He listened to exactly what we wanted and didn't try to push anything on us that we didn't want. Customer service is top notch. I would recommend McCluskey Chevrolet to anyone. Thank you again Mike, we love the 2019 2500H25Silverado.

Very friendly, very helpful! I highly recommend McCluskey Chevrolet for all your car shopping needs

There staff is liers and the employees need to learn how to treat their customers will not send another person of mine here

To say that Gina went above and beyond to help us find what we were looking for is an understatement. We were trying to find what seemed like a unicorn... and Gina remained committed and loyal. She was professional, patient, and diligent and ultimately earned our business.

We knew what we wanted when we went into the dealership and Josh Mullins and Blake Davenport went above and beyond to help us get it. They were amazing. We had our 2 grandchildren with us and they even included them in the conversations. Amazing job guys. I have already recommended a couple friends to come see you guys. Thank you so much. I love my new truck.

The Product Specialist, who was Craig in our case, spent a lot of time answering our questions. He showed us all the models that we asked for and also had the patience to come over to meet us on Sunday. He got us a good deal and also made us comfortable regarding all contingency situations.
So a lot of thanks to Craig for helping us out. We expect the same help and experience in the future.

I had a very great experience. I didn t feel rushed or pushed to make my final decision on my vehicle. I will definitely recommend Family and friends. This is my second purchase from the same dealership and the overall experience was even better this time around.

Oil change was great no problems at all. Car wash it might as well just rained on the truck. Bird poop still all over. Inside they did not vacuum the driver side.
Also I don t know what is going on a McCluskey's but I have bought 8 or 9 cars there now. I have had a very good experience and great deals. But just went there last week and had terrible experience. We look at a Malibu and loved it. No trade in we lease. We are also GM family first. We tried to deal and ended up $15 apart on payment and they would not move. So we ended up going to Kia getting a car with more options for less money. I have also sent my brother in law there and he has bought 2 cars. He tried to deal last week with them and they low balled him on his new truck. He said he would never go there again. I am of the same thinking I will not return to this dealer ship again

We visited McCluskey Chevrolet for the first time over the weekend and my family and I could not have been more impressed. The people, process, facility and selection were all top notch. We walked away with a fair deal on a new Chevy Malibu for my daughter. We were very happy with the entire experience and we will definitely visit again.

Every person I encountered with at McCluskey Chevrolet was very nice and made my visit very pleasant. My salesman, Austin was a delight and very knowledgeable about the vehicle I purchased. A 2015 Chrysler 300 that I'm ecstatic about. Definitely will recommend to everyone. Thanks to everyone...

The customer service was exceptional in the service department. My car was clean when I picked it up. The work that needed to be done was done correctly. I was kept updated with phone calls by the person in charge of the service to my car. I recommend this place to anybody who needs work done to their car. I haven't seen customer service that's good in a very very long time. Thank you.

The maintenance experience is excellent at McCluskey. I arrived early and they were able to take my car right away. They were fast and efficient, thoroughly reviewed the car's condition, and texted a video showing me the condition of the car. And with their extensive maintenance hours, it is always easy to schedule an appointment at a time that is convenient for me.

Will was very helpful. Made the experience easier and had cars brought to us to test out. Would definitely return.

McCluskey Chevrolet is the best auto dealership/service provider I have ever had the pleasure of dealing with. Totally customer focused, they make me feel like the most important person to them when I'm there!

Had a bit of a blunder in the beginning but they have more than accommodating in getting the situation fixed. They picked up my car and dropped off a courtesy car so I did not have to keep going back and forth. They were very nice on the phone and said they'd bring it back clean with a full tank of gas. Much more than necessary, since I really just needed the sensor fixed and just could not imagine spending several more hours trying to occupy my toddler and make sure he doesn't touch cars, haha. Thank you for everyone who handled my situation for me, very happy with how it has gotten fixed.

Hands down to Salesman Antoine Wilson and his fellow Kings Chevrolet McCluskey teammates!! They simply are THE BEST! Never have I have walked into a dealership and felt so much positive attitude with kind, caring people surrounding me like I did here!

First time going there. Was too excited bought car too fast. I should have pick the one I wanted but too late. I am coming back. The service they did on my car is 2017 Spark Lt did a very good job. This place made me feel welcome.

Place seems alright but if you dont live close by be careful because their hold a vehicle for 48 policy does not work. I placed a van on hold, scheduled an appointment, got confirmation of my appointment the day before, called 3 time just to make sure it was still on hold and when I get there for my appointment I found out they sold it the day before while it was "on hold". So if you live far away make sure they still have your vehicle. Didnt work for me

Quick check in,video from technicians showing car maintenance with explanation of work. Great feeling

Amazing service from start to finish. BJ in service was phenomenal. Zero complaints from me

Crystal made the process of buying a car for our daughter easy & fast. She took the time to listen to what our needs were & then was able to deliver. Our daughter came away smiling & so did we. Thank you Crystal for a great first time experience for our daughter!

Excellent customer service! My car was delivered so quickly and the transaction went very smoothly. Thank you!

Excellent customer relations and service. I was even sent a video clip of the repairs done on my car. That is true transparency!

Always a great experience. Staff is friendly, prompt and knowledgeable. Love the seating area - allows you to relax while you wait. Thank you!

Buying a car can be a stressful experience, but that is not the case with McCluskey Chevrolet. From start to finish, Logan and Troy Madden were patient and explained everything to me as they lead me through the process. I wish I could give more than 5 stars!

Friendly and fast service. One of the only Chevy dealerships around with a Volt Technician!

It's hit or miss. Some good sales people, some bad. Same in the service department. Lot of excuses. The nicest part of the dealership is the great building. Why settle with OK when there are dealers that will treat you right from the start.

Awesome place. Salesman where great people and very friendly, not just the 1 selling us the car but the other I talked to while I sat there for 5 hours. That was the only bad thing about the whole experience was how long we were there. It was a 5 hour ordeal bcuz of all the passing around they do. Highly recommend visiting if you're looking for a car.

I had my first service done today. I am very impressed with the service manager, he did not make me feel pressured to do any extra work on my older car. Thanks, would recommend the place to anyone.

Lou Lander is the best, I ve known him for years and will deal with him, as I have in the past, in the future! Great place and friendly people! I love my new Silverado!

My dealing with the initial salesperson wasn't bad. The dealership itself is quite nice. The problem was the sales manager, Gregg Hoffman, who talked over me, raised his voice, and refused to negotiate the price of the vehicle. (At one point he came back with an insulting offer - a free oil change. I am pretty sure I laughed out loud.) He finally agreed to knock off $300 (after insisting over and over that he couldn't budge because he would lose money - again laughable) but as I sat and reflected, I knew that I could not buy a vehicle from this dealership. I have participated in the purchase of somewhere in the neighborhood of 15 or more vehicles, both new and used. This, without question, was the worst experience I've had. It can be a tense situation, no doubt, but Mr. Hoffman tried to bully me. The price was good but not great, and it certainly wasn't worth buying from a dealership with rude employees. We bought a similar vehicle the following day (today!). It was almost the exact same vehicle, including mileage. The other dealer's list price was cheaper, they negotiated, and they were good humans. I'm SO GLAD I walked out of McCluskey Chevrolet, and never again will I walk in.