McCluskey Chevrolet Reviews

I would highly recommend Savannah Mcdonald she s awesome to work with nice to talk to and easy to work with.

the only issue is the same one I deal with every time... the plastic caps that go over the wheel lug nuts are not always tightened down all the way. I have to check them after every service to make sure they are, and most times there are one or two on each wheel that aren't all the way on... picky, I know, but losing one of them takes away from the look of the truck...

Everyone there is really nice. It is always a great experience coming here to get our cars worked on. They have free snacks, free drinks, and free WiFi-what more could you want? They have a pool table upstairs and a kids area downstairs. They even have computers and a massage chair !! If you need to charge your phone or computer they have outlets as well. I love coming here !!

Great experience with McCluskey Chevrolet. A great staff. Everyone one was very friendly customer focused and family friendly. Tamarah Riley was wonderful to work with. I did not go in expecting to walk out with a new vehicle but we could pass up such a great deal. The McCkluskey team saved us a lot of time checking out other vehicle options. The service throughout the departments including service has been superb. Thank you I will continue to come back.

Everyone was very helpful and thorough. I didn t feel rushed, even though the process went beyond normal business hours.

Fast and excellent customer service. Stayed in contact during the whole process...no phone tag. Awesome people to deal with! I would definitely recommend McCluskey to anyone serious about getting into a vehicle!

Had my 2011 Silverado serviced. Needed an oil change, tire rotation, and a transmission flush done. The service department told me an hour and a half and they were right on with that estimate. Great waiting area too. Great service and great dealership.

By far the EASIEST and least stressful car buying experience! Totally worth the 1.25 hour drive to get it! Tony Fishback is the man to see! Wonderful staff and very attentive to their customer!

Karen provides excellent customer service! Service is always prompt and courteous!

This was one of the smoothest vehicle purchase experiences I ve had.

Really appreciated how detail oriented Will was when showing me the Chevy Blazer. He made sure I knew and understood everything the car had to offer before the test drive. Also appreciate how great and easy he was to work with when purchasing the blazer!! He went above and beyond!

I m not the bank, that s what they ask for this is why I quit shopping at Mccluskey several years ago. One of the number one rules for sales is communication. Mind you we got approved for $750 a month payment but he will not tell me what we can get for that. I ve asked 3 times. Someone please train your sales people. Communication is not that difficult even if it s not what people wanna hear. I d rather hear a sir we can t help you at the moment but come see us in the near future than just ignoring people. I ll take my business and keep buying from Kings Chrysler

Purchased a 2014 Chrysler 200 S Hardtop Convertible, 3.6 L from Justin Smith who arranged the sale and delivery to Knoxville, TN as the most pleasant and informative buying experience of my 76 years. Anyone can totally trust this dealership! Bill in Farragut, TN. Superior drivability

I walked onto the lot and saw three sales associates talking and smiling. I said I needed assistance and they all smiled and Drew approached and ask what I was looking for. He was pleasant and reassured me that he could get me prequalified for a loan. I expressed my pessimism and he continued to encourage me. The entire experience was wonderful and Drew was encouraging and patient. Keep up the good work.
Debra Bryant

Antoine Wilson is AMAZING! 5 stars! Highly recommend!!

PETE bent over backwards and we were well satisfied with our experience. The entire staff was cordial, explained in detail everything we needed to know. 100% satisfied

It was by pure coincidence that I found Glen's information. I will admit, I was quite skeptical in the beginning. Everything just seemed too good to be true! Especially with me being 9 hours away and not physically seeing everything for myself. But Glen was an absolute blessing! He was patient with my never-ending questions and from picking out my car to them delivering it to me at my home, he ensured that everything was taken care of. If you're looking for a new or used car, I highly recommend Glen at McCluskey Chevrolet, you won't regret it!

Everyone my husband I came into contact with were very informative, helpful and and understanding. They handled everything down to a T and helped us out with with any questions or concerns we voiced. I would highly recommend them to anyone!

Wife bought a car although the car buying experience was good. Since then we have referred over $99,000 in sales we have not received are M-Bucks which is over 500. Unfortunately I get the impression that they are not true to what they say. I will not be referring another person I will also not be buying any other cars from them.

Great service, friendly people! One employee Mark Reynolds was such a big help to me and my family! He was fantastic! I always tell friends and family, Go to McCluskey Chevrolet!!!

I contacted this dealership about a used Toyota base model truck to test drive. This was via text. Person texting said they would have a salesperson, contact me. Then I was contacted and we set up a meeting time that afternoon. Later on I was contacted again and told truck had a dead battery, it was at their Paddock Rd (?) location, and I couldn't test drive it until Monday. Apparently there's no one at the dealership who can install a battery.

Finally Monday, I arrive and take the truck home for their 24-hour test drive. Decided not to buy it as it seemed to have some electrical problems having to do with the door locks. I probably would have bought the truck if the salesman would have acted like he gave a $@!& about the issues I pointed out to him, and offered to have them fixed, but he barely listened to me, like blew me off. It was then that I realized he already KNEW about the issues and was just being dishonest in his dealings.

Also, as a female visiting this place by myself, there was a very weird vibe I got from the salesmen that work there.
I probably wouldn't go there again unless I could deal exclusively with a female sales person.

Every employee was especially courteous in making sure that my father and I had whatever we wanted to eat or drink and that my baby s needs were being met as we went through the process of buying a new truck. Before we even arrived Tony Bellafonte was especially prepared by making sure that the truck we were interested in was waiting for us as soon as we pulled up for us to test drive. Everyone there was extremely personable and friendly and went through whatever questions or concerns we had throughout the process. Although I wish the process wouldn t take hours to get through I absolutely understand why given the extent of everything we were taken through.

Great customer service, seamless transition from potential buyer to vehicle in hand. Thoroughly top notch. Will be a repeat customer in the future!

Always a great experience at McCluskey! Waiting lounge is top notch and restrooms are always clean. My service advisor Chris is always professional, informative, and looking out for my best interest

I always get good service whenever I bring my truck to McCluskey. Jeremy Huber is always friendly and helpful. I will not go to any other dealership

I usually do not fill out surveys because most companies do just want you need and do not go above and beyond with customer service. McCluskey Kings Auto Mall has almost become family (not literally). Everyone at that location from sales to service has been nothing short of amazing the entire 5 years that I have been coming to them. Although my warranty only requires that I get my oil changes and tires rotated with the company, I have been so impressed that I bring my car to them for other mechanic maintenance. The service center is very informative and speaks to me in a language that I can really understand. I have never left the dealership with any confusion and I brag on the staff and dealership each time that I visit. I love the fact that I can now schedule my appointments online, which makes doing business so much easier. I have never ever been unhappy with the services provided and I can honestly say that McCluskey is customer friendly. Keep up the great work :) I will be getting my new car from McCluskey!!!!!

I was initially exhausted because this went back and forth for so long. It was draining, as it is now. There were serious family illnesses and then with covid-19 upon us. I have talked with numerous individuals along with a referral attorney and they advised that there is no doubt I pursue this. I have also filed with the Attorney General and sent a certified return receipt letter to Keith McCluskey, which has been received and signed for. The BBB is working on this and in addition, In talking with a local television station that helps consumers, they not only strongly encouraged me to pursue this, but also provided guidance, along with GM Corporate. Showing my mechanic and others along with another dealership the emails, estimates, and service videos, they were shocked.

The real question is, why did YOU call and say it was ready to pick up it was all finished and ready to go !! and then the next morning you call and say the pistons, cylinders and possibly more were damaged? YOU drive it and THEN all of these serious issues have to be done? Something this serious would definitely be found on the initial diagnostics and your multipoint safety inspection you completed - the service video you provided said nothing else was wrong. It was a well taken care of vehicle only needed the harness repair.
And then upon picking the car up to be moved/towed, the service tech states an engine rebuild is necessary? Even other employees of yours were dumbfounded.

It is without question, this happened while in your possession. You keep saying how many thousands of satisfied customers you have,,, you have an equal amount of thousands if not more, that are DISsatisfied.

There are no words to describe the incredible experience I have had at McCluskey Kings Auto Mall with Bill. Working with Bill was the most painless and quick experience I have ever had at a dealership, no haggling or the run around. I told Bill exactly what I wanted and my budget and by all means he made that happen. I highly recommend paying a visit to him and getting into the car you have in mind.

Service was excellent. As a first time customer I could have used some signage or an email prior to the appointment. I stood there waiting for someone to tell me who to speak to.

Awesome experience! Wayne was very helpful and nice.

I've heard good things about this place how they will work hard to help you get a good car no matter what your credit score is..Yeah Right! I was turned down by a Buy Here Pay Here! ARE YOU KIDDING ME! Good luck with that!

Got in quick ready to service our car. Employees asked us if we needed anything else done. Let us know we did not have any recalls. Get serve people are very knowledgeable and helpful. Would recommend them to all of our friends.

Courteous and helpful staff made the leasing experience top notch. Patrick was great to work with!

Very good service. Happy with vehicle. Would buy another one.

Steve N. Sr was excellent! Such a gentleman. He opened my car door when I was leaving the service area. Excellent service!

Standard oil change situation. Their policy is to get it done 1hr from your scheduled time which is good. Free car wash which is great. The only reason this is not 5 stars is because the coupon that I received 2 weeks ago for a $31.95 oil change was refused by the cashier because a tire rotation was on the bill. The rotation was included free with this oil change. I didn t even have to ask for the rotation. Be careful when you get a coupon from these guys. Prepare to pay full price.

We had a wonderful experience and the most welcoming and helpful person was Faith at the front desk. She made the whole time a true pleasure. Thank you Faith!!

Tony was great to work with! Everyone is very mindful that the customer comes first and foremost . Very unique experience. Would recommend to friends and family.

Josh was very good I recommend him for all your car needs!

Went in to get a new tire, they did change it quickly, but the customer service was not great. I asked if they could look at a problem I ve been having with my convertible top and Charles (I believe is his name) told me they did not have time and were short staffed. When I asked how much the tire would be he said I ll know here in a few, instead of politely telling me he wasn t sure and would look it up for me then he asked if I wanted a car wash and I said yes, if you have time. When I picked up my vehicle they did not give me a car wash.. so I guess they did not have time, although they had about 4 people just standing in the service area.

My experience with McCluskey was great.. I have recommended a few friends who are all looking for vehicles, to go to McCluskey.. I am really pleased with my new vehicle.. Thanks McCluskey for providing great service and a great car.. I love it..

We purchased our new Equinox on Saturday. Austin T. made what can be a tedious process enjoyable. He made us feel very comfortable. We found the process to be easy and there was absolutely no pressure. I love my Equinox!!!

Dontae was Incredible!!! He s humble kind & Amazing at his job! It took 30 minutes to get approved UNDER our budget. Everyone was kind it was a wonderful experience in every way. He s earned our business for life!

McCluskey Chevrolet took care an issue that covered by Chevrolet, and replaced the front brakes/rotors at a fair price, and only had the car for 4 hours. Service department was courteous and professional.

VERY UNPROFESSIONAL!!! I would never get car from there again or tell anyone to buy one there. Still have not got a call back for my title and it's been 3 and half weeks. Nobody even called me back and I even went there and everyone clueless. SAD!!!! My maiden name is Heather Arnette. The service guy was GREAT!!! THAT THE ONLY POSITIVE THAT COME OUT OF MY NEW CAR. THANKS

What an amazing team at McCluskey. My experience with Mark was everything I dreamed it would be (joke, nobody enjoys the car buying process). That being said they made sure the information was clear, I knew exactly what I was looking at and were respectful of my time during the process, I couldn t ask for anything more. Great team, great car and a great experience!

Customer Service Rep Charles was very pleasant and helpful. Greeted me as soon as I drove in to the service bay. When my car was ready he explained everything that was done to the car and what would possible be need in the near future.
Enjoyed talking with Charles. Very personable and knowledgeable.

Just went to McCluskey Chevrolet to get oil change & tire rotation. Great service like always. Thank you Jeremy for making this so easy. Will not anywhere else... The service department is the reason I stay.

Got an oil change. It was quick, expensive but quick. I was supposed to get a wash and vacuum with my oil change. The front passenger seat was vacuumed but not the rest of the car and yes, I cleaned it out beforehand so there was nothing on the floor. The service guy wasn't overly friendly or customer service oriented. Good hot chocolate... not a horrible experience but nothing I'd go out of my way to reccomend to a friend.

Best deals around! Best service in Cincinnati! Friendly, professional, and efficient. I know many people who have used McCluskey Chevrolet used cars on E. Galbraith Rd. All are very happy with their experience. I have quite a few friends who went to McCluskey, shopped around, and went back because McCluskey s deals just cant be beat. Thank you McCluskey!!

I am very impressed with the team here. They listened to our concerns and were attentive to our questions. I can honestly say this is probably the best car dealer experience I ve ever had. We switched from a Kia lease to leasing a Traverse and we couldn t be happier. An added bonus was the dealership itself. Its simply stunning and way ahead of others in terms of looks and technology. Special shoutout to Glenn, Tyler, and Clark for being so personable and taking such good care of us!

Friendly, courteous, most helpful as I had a myriad of questions. Bob did an outstanding job.

Professional and easy to work with. Flexible in arriving at a reasonable deal.

Every employee I spoke to treated me like I was the only customer that mattered to them. No fast talkers. No trickery. No hurdles to jump over. I left with more car than I expected, at a lower payment than I expected. Thank you Online.cars

Had a good buying experience! The sales team got everything together super quick and made it as painless as possible. The sales guy Mike Collier was super friendly and tried his best to make everything as smooth as possible! Loving the Traverse already!

I purchased a car in June 5 months later I had to get a software update that Chevy knew about since 2016 that should have been done before I purchased the car that I had to pay for my advisor was Jeremy who was very rude and had no customer service skills requested and called his manager Gary Monday 9/14 left message and number its now 9/17 still no response I'm going to contact a lawyer to try to get in on class action law suit all this after an oil change

Hannah was amazing , took great care of us. Made the whole process so easy. Won t ever buy a car anywhere else.

We had a great time working with Donald Butts. He made sure that we made the right decision on what would help our family. Out we will be back to work with him in a few month's when we are ready to by another car.

Friendly and helpful service personnel. The best in the business. Totally satisfied.

I went in to have a torque sensor replaced. Witch was my only issue.i Ended up with a new sensor, new purge valve and new misfire on cylinder 3 bc something was done incorrectly befor entering the shop i had no other complications with the car..i tried to reach out to get it corrected but i got no response.i took a video of my dash befor the work was done so i would have documentation. If not fixed ,further legal action will be taken.

Gotta love Mccluskey Chevrolet ! Special thanks to Nick Studdard most helpful guy there

Josh Mullins is an amazing sales man. He is personable helpful and light hearted. If you are thinking about buying a Chevy at Kings auto mall look this guy up. Great experience, I will never go to another salesman. 5 starts dude great job.

Did not walk in to buy a new car,but walked out with a 2019 equinox. 1 st time Chevy owner so far we love it! Been a customer for several years. Always used cars, but that Brad showed us a whole new world. Everyone was super nice and an easy process.

Excelente Service..... Chris was a totally professional. I highly recommend McCluskey Chev. for your next purchase of an automobile !
Lower Prices... Lower Rates...
Beep Beep!
I had to throw that in there, I always wanted to say the theme song....

McCluskeys people were great. Bobby, Bill were great as well as everyone else. The intire experience went well. Go a 2005 Corvette. Lived 6 hours away, everything was ready when I arrived, took a couple hours and was on my way home. Car drove handle d great. When I buy a new car it will be at. McCluskey. Thanks for your help and the great experience.

I ve always thought that BMW was the best at customer service but I must say my experience so far with McCluskey rivals or exceeds that of BMW. I was extremely impressed with Larry Malott yesterday who road tested my corvette and took it in immediately for service so that I could make another appointment. 1st class treatment.

Pat did an excellent job! He worked around my weird schedule. He was patient at explaining everything to me. He was fun but efficient which is a great combo!

I cannot rate this company a good rate due to the experience that happened to me. I called before coming all the way down I talk to a person named Dominic hide and I explained to him my credit situation in my finance way she says I only make a little bit of money with us on Social Security he begin to tell me that everything's fine you look great you're approved come on in so I get all the way down there and why you don't have a car had to get some assistance with getting there I'll get all the way there and they cannot help I'm very disappointed and sad that someone would treat an elderly person this way. To just make me get up and go over there tonight help me and only thing you can do is offer me gift cards with my gas for the time that I lost and the lies that were told I don't think this business should be in a business and then on the website it clearly states how much do you make and I put on there less than 10,000 so something needs to change.

My name is Ra Nisha Jones I worked with Karen when my engine light came on and I had no clue what to do she was BY FAR the best person in the entire company I have ever worked with she patient, kind, knowledgeable, caring, and very on top of everything she got right on the job to help me figure things out I literally wish I could work with her for all my needs she s such a great asset to this company please cherish her not to many people are built like her anymore

Karen was most helpful. She cares about her customers. I enjoyed doing business her because she made me feel like a valued customer.

I bought a vehicle online. The transaction was very easy. I was told by the salesman if there were any issues they would take care of it. I guess they don't worry about it as there has never been a follow-up call to check for customer satisfaction. I had a small issue with the car the dealership should have found during their inspection. Also, vehicle delivered empty on gas.

I have brought my vehicle in several times to get something fixed, my son has brought his vehicle to you twice and always worked out well, I thought I would try to get mine fixed there too since my independent mechanic hasn't been able to figure out why my truck stalls while driving and also I had another mechanic look at it and he couldn't either along with my a/c , I had the two other mechanics try to fix with no luck so I thought I would give you guys a try and guess what you said you repaired both items, I paid out approx. $3000 to you from June to September and nothing is fixed except my tailgate after also bringing it back after you said you fixed it, I'm told I need to put in another $2000 to fix the two items that I had already paid to get fixed but aren't , $5000 dollars is what you want to fix a19 year old truck , I feel like I have been taken so I will look for a used truck to purchase somewhere else.

I just got a chevy spark I love it already the staff is what made the place a good reasonable place no rush very nice and let's u take ur time looking they always have a smile on there face i highly recommend this dealership to everyone who needs a great dealership that don't rush u in to buying a nd work with ur budget i would give this dealership at thousand stars happy

The process of buying a car was so easy and they were great to work with. I would definitely buy from them in the future

I had a remarkable experience! Not going to lie, pulling into the parking lot I was overwhelmed and nervous about being pressured to buy a car I could afford or like. But within minutes of walking in the door I felt so much relief. I didn't have salespeople jumping down my back. They were super busy, and I had a small wait before getting a sales representative. BUT the lounge, snack, coffee, kids area and friendliness of the employees made the wait seem not so bad. Tony my sales representative was amazing! Made me laugh, didn't pressure me and made buying a car painless and fun! This will be the only dealership I buy a car from until the end of time!

We were essentially stranded far from home with a broken down vehicle, and it was time to trade up. Cameron helped us find the right vehicle and financing option.

Lauren P was the best ever! She was very knowledgeable and patient with us. I would highly recommend her to everyone. Thank you Lauren you are a rock star!

Lauren P. was AWESOME! She worked over and above to get me into a car!!! Thank you so much Lauren. Loving my Toyota RAV4!!!! I would recommend them for anyone who has challenged credit!

I said I wasn't coming back to this dealership on a recent review a few months back due to the bad customer service from the cashiers girls, but I was really in need of a wheel alignment so decided to bring my car in.. My experience was 1000% better then before thanks to karen Daniels service advisor and Mason the new cashier very nice good customer service... I truly hope this dealership treat them very well because these two people are a great addition to company some people are nice because it's their job to be but they were genuinely nice and it showed in their work thanks guys

Josh Mullins is an Extremely good salesperson! He listened to our needs and got us the right vehicle for our family! From the moment we walked in he was courteous, professional and made sure we had warranties to cover us no matter what happens for many years to come!!! Thanks for your hard work!

Patrick and the team did a fantastic job of on getting me in to a new car. Juan in the insurance section topped off my experience by saving me a lot of money. I am a second time McCluskey customer and will not shop anywhere else.

BJ was great. Explained everything, sent meupdates and got me on my way quickly.

This was my first brand new vehicle ever, I'm 43! Scott Lambert was awesome, couldn't have asked for a better salesman!! Even with the pandemic going on the dealership made my truck buying experience over the top!!
I love my new Chevrolet!!

Thanks McCluskey Team#1

Overall great experience with every step of the process. I recommend Mike Stefanski for your next vehicle purchase. Very satisfied with his expertise he will to made sure I was satisfied with my purchase.

Gina Esposito is amazing in her role, she cares about ensuring the customer experience is beyond their expectations.

Everything was perfect. Cameron Mccluskey listened to my wants and needs and helped me find the perfect vehicle for my family. I've been coming to Mccluskey for about 7 years now and will never go to another dealership. I love it there! Thank you!

first class operation from my arrival to my vehicles complete repair the service department is very professional and complete. I was treated as a valuable customer even though I was there for a simple warranty repair. the entire place was spotless. not your normal repair facility. shop, waiting area, restrooms all were spotless.I wandered around the building. to just look around was met with helpful people everywhere.

I have to say that this was the fastest car sale I've ever had, and that includes all paperwork, and documents. Everyone was pleasant to work with during the process. I wish you all continued success.

McCluskey was very professional and helpful in all areas of buying a new car. They explained in detail everything we needed to know. Sam was amazingly helpful!

Antoine Wilson was great to work with and helped make buying a car much less stressful than it typically is. I also appreciated Jennifer Hoyt s assistance explaining the apps, OnStar, etc. Most dealerships expect you to figure it out on your own. Finally, I think it s awesome that you have insurance providers on site.

We had an excellent experience with Gina and Dan. They were warm, friendly, helpful and made the entire experience a good one. From start to finish, they were honest, helpful and respectful. There was no hidden agenda and we felt extremely comfortable. It was the best car buying experience we have ever had. Gina was phenomenal and we were grateful for all her help.

Andy O Leary was really friendly and helpful through the whole process of our car buying experience. The dealership atmosphere was very welcoming as well. We found the vehicle just right for us. I fully recommend McCluskey to all of my friends and family.

I was treated so good and my car was done withing the time they told me! Very happy

Great service from the time I checked in to the time I left! Everyone was nice, worked fast, and very personable! Love the new feature that allows you to watch a video of the mechanic showing you the work being done or needed on your car.

I was very impressed with my whole buying experience here. I even got a better rate on my auto insurance.

Quick and painless oil change. Enjoyed complimentary refreshments while I waited.

Savannah help me tremendously with online sales and trying to find the car I want to purchase. Highly recommend going to see her for help! I don t have much time to go view cars so online was perfect for me! Thanks again Savannah!

Wow! This dealership was amazing! Mike was so fun to shop with . I couldn t quit smiling! The showroom and variety of cars to choose from were huge. We will definitely buy a car again there. We love our new car!!