Mantra On View (Previously Outrigger Surfers Paradise) Reviews

Venue rooms need maintenance attention, carpet's also starting to come loose

Great location close to the beach, some great cafes and the tram. Also I love that it is situated just away from the hustle and bustle, so it's fairly quiet too. The staff were all so lovely and last but not least, the room was a good size, the bed and pillows were very comfortable and the facilities were all clean. I would give it 5 stars if it were not for all the hype construction on level 4.

Good location, lovely clean rooms , friendly helpful staff.

Mantra on View never disappoints the staff a wonderful and the hotel it self is great.
The hotel offers a gym, tennis courts and swimming pool with an out door bar. It also offers a day spa which is so relaxing. When booking with the hotel make sure to ask for the breakfast package as they offer an all you can eat buffet breakfast which is to die for.

No wifi on rooms. Wrong instructions from front desk for parkinh

Recommended if you are near the beach and spend time at the sea. There is miso soup in the breakfast buffet, but the taste is light. Bad point of bad Wi-Fi signal

Love staying here, the location is fantastic and iv always found it clean and comfortable

Great location, clean rooms, friendly staff. Great value. No direct connection from carpark to the room, needs to change lift and a few steps on the way which is not convenient with lougag.

Rooms are a in need of a bit of maitenance but the service is amazing and the price is hard to beat

My stay was aweful, was declined 4 people when in a two king bedroom room and told to leave and stay on the streets stranded in the early hours of the morning until visiting hours were open. Absolutely appalling and would not recommend to anyone to stay at.

Refurbished hotel, friendly and helpful staff, walking distance to the heart of surfers paradise and very close to the famous beaches

It was disappointing to not be allowed an international standard checkout time of Noon albiet I am struggling with a disability. I was offerred an extra 30 minutes till 10:30 but could have till 11 if I paid $10. Eventually an 11am checkout was granted for free but no longer as the room was booked that night.

The housekeeping staff were lovely. The reception staff were lovely albiet not enough as we had to wait a long time to check in. It was management that denied the request.

The location was awesome. I got a room with View of the Beach. It's Easy to find food or Just to hang out on cafes around the hotel

Great location Friendly and helpful staff. But rooms are slightly aged and no tooth brush (extra $2.5 if needed)

Great accommodation with lovely views. Staff were all friendly.

Room was only serviced 1 day out of three even with The door card saying to clean it.

Good price, lovely modern clean room with great view. And the brekky is great!!

Great hotel, spacious room, especially the bed is comfortable, you can see the Gold Coast from the balcony of the room, the living function nearby, for the tourists, the purchase is super convenient

The Mantra on view is a good hotel for events with great facilities and we'll equipped rooms.

In fact, it is not bad, the room is comfortable and beautiful, but the bed is a bit soft, the bathroom has a bathtub, but there is only a small piece of glass in the shower curtain, there is no way to cover the water, the shower floor is full of water, there is a balcony and the balcony is attached to the table and chairs. Very comfortable and relaxing.

Stayed here for 2 nights with friends and the rooms were decent sized and some good facilities in the hotel. The furnitures and interior of the hotel are bit outdated and didn t encounter any staff member during 2 night stay so not really sure about the customer service. Nice pool area with a good view. Average experience overall.

Convenient location. Parking is not free. You can pay extra for late check-out. Generally ok

Friendly. Clean. Awesome food delivered to my room.

Stayed for 3 nights, liked it but not one of the best

The hotel lobby has recently been updated however the rest of the hotel does seem a bit tired looking (in comparison to other nearby hotels). Location is excellent and extremely close to most of Surfer's Paradise's eateries and incredibly close to the beach. Would stay again but only because the staff are exceptional and the location suits young party-goers like me.

- great facilities - very close to beach - friendly staff - slightly uncomfortable parking areas

Excellent customer service, received a complimentary bottle of wine and a card for my wedding anniversary. Rooms cleaned immaculately and facilities on site pool, gym and access to food to order 24hrs.

Highly recommend for families.

Clean rooms, Good location, easy access to the beach and fantastic breakfast buffet.

Good location and view. But it's a bit pricey, and there's no free dental kit. The buffet breakfast is nice and reasonably priced.

Was good but the staff need to be trained the guy on the pool bar had the personality of a stone

Staff were great, got stuck here during a furry convention. Convention attendees did not make it a good experience for a number of reasons. Sure it would be good outside of that.

This hotel was located in a central place with a lot of restaurants and bars were located within the walking distance. You can choose between the City or Beach view in terms of the balcony.
The only complaint was that we were not given any extra time even though the staff member told us that you can pay extra to extend it for an hour or two.
Otherwise, it was a nice experience and the prices were pretty decent.

Stayed 4 nights. Very clean room.all staff were very friendly and helpful,great views and close to beach and restaurants.would recommend to everyone.

The rooms on the floors above 10 have great view and the room service is great. Usually a tourist hotel so it is packed almost every day. Close by the beach and has good shopping opportunities nearby if you're into shopping

service was great and the location was east to find. the food was good and the service was also professional and friendly.

Very nice apartment excellent maintanence. The checkout is a little unusual.

Great value, however, the check in procedure was an endurance test, over an hour to check. Luckily the check out was express.

Staff were so friendly and happy. Rooms were spotless. Location was ideal. Great buffet breakfast. Very reasonably priced room service. Great hotel, highly recommend.

Rooms are pretty good size love the balcony and the view. There is a tram station nearby and a grocery store just outside the hotel lobby. Didn t like the fact that the didn t vaccume the floor of the room most of the time, we would come back and there would still be crumbs all over. Also our room was one of the older rooms that weren t renovated..

The liquor store in its belly done did the trick. They also got a pricey convenient store

Location was amazing and we got a great view from 17th floor. When we arrived we asked for concierge, 2 kids and 5 bags to carry they said we can do it ourselves as no one was there. Lame. Then next day we return after having the room cleaned. Only thing done bed was made and only 2 towels for 4 people. Crumbs from our breakfast was still left on our coffee table. We had called for clean mugs as the morning mugs were left dirty. Are we supposed to do that? Other hotels give you everything cleaned. I called and asked for clean mugs and glasses. The girl got my room #1714 and we waited and nothing came. My husband told me not to get angry and spoil our holiday. I think Mantra is overated. If your staff want to learn about great service, go and learn from SeaWorld Resort. They treat you like a guest not a worker begging for things which are standard for hotel's. 22nd Feb check who cleaned out room 1714, poor job. This person needs training.

Great location The sea is near. Kind. The view is good. There seems to be a lot of dust in the room.

Lovely hotel, very luxurious. A beautiful place to stay.

Absolutely amazing the staff are wonderful and the service is amazing. Thank you very much for a wonderful holiday with my son, will definitely return for my yearly holidays.

Air conditioning did not work not worth tje money at all

Good clean rooms and very well priced. I'd come again.

Was invited to go there for the all you can eat buffet in the hotel. We paid $23 per adult on a sunday night and the food was very good for the price. Will go there again.

Rooms are nothing to rave about, room service is good and some nice views

Excellent Location for all you need, few blocks away from surfers paradise you can go by walk.
Rooms are out dated.
Services are good. Manners excellent.

Stay was pleasant. Staff were helpful and polite and room was clean and tidy.

The rooms and bathrooms are spacious but a little worn out. Things were generally clean and daily cleaning of the rooms were good. Some mattresses can be more saggy than others. Would love to have a microwave in fridge if possible. Buffet breakfast was good and the views of the ocean were nice too. Pool was nice but not as big as some other Gold coast resorts.

The only thing good is the location. Staff is rude and knows nothing about the surrounding. No need to go for the buffet breakfast or dinner. No standard for house keeping. And I saw a cockroach on the last day of my stay...

The Hotel is well located and the staff services are decent.

Attended a workshop there. The conference room was good. The lobby is good as well as the restaurant Nosh.

Beautiful view and the rooms well kept . Wonderful staff and easy check in check out services

It's the quintessential hotel for average. It provides what you expect. It's not the best but it's the perfect for what it is.

Chose the Mantra because it had a good reputation. Paid a significant sum to stay. Car parking wasn t free. In fact, car parking was in the building next door a run-down dump. No lift available. Had to walk down a dusty flight of stairs littered with old clothing, broken suitcases and three men urinating in the stair well. Went back via another staircase. This one with a broken stairflight, broken escalator and sign saying closed . They had the gall to charge for this! Check-in lines were 20 minutes. Check-out the same. Pool was dirty and grimy. Tennis courts fenced off and hadn t seen action for years clearly. Room service stops at 9pm and they charge a $3 fee for delivery! No free wifi in the rooms. This is 2019, not 1980. I m starting to see a common approach at all Mantras I ve stayed in. Avoid.

Extremely unhappy with the service provided by the reception. In my case, the receptionist (male) told us that the hotel would an extra $33 as we have purchased a movie from the TV, which we didn't. I did accept the fact that one of us might have accidentally pressed the wrong button on the remote control and "purchased" the movie. But I was more disappointed at the way the guy (about 30-year-old) at the reception told us that "we had your credit card details and the extra amount will be charged no matter what" without even trying to provide some other solutions. At the end, we paid an extra $33 for a movie that we didn't even watch, we feel a little cheated.

Good basic room and facilities. Nothing fancy. The website doesn t mention that the parking next door (care park) doesn t have a functional lift, nor is it not the one to use if parking overnight for $10. Make sure you check in before parking so they will give you the swipe card and direct you to the correct spot, which is in their basement. They also gave us a breakfast voucher, but I guess I didn t read the fine print. It s not free - it s $25 per room, which is still cheaper than what you might pay online, but because it was a voucher, we thought it was free, only to be charged when arriving at the buffet.