The best, nothing out of place.
Luxurious atmosphere, diverse activities, great restaurants and the staff are always smiling and friendly.
The infrastructure is so good that it even has a line of jets connecting to Honolulu airport.
The customer service was horrible. I called for information on a project and there was no response nor call back.
Wonderful property. Great staff. Restful but fun stay
While visiting a friend on Lanai, stopped at the Four Seasons for breakfast. They have a fantastic breakfast buffet with local, Asian, and standard breakfast items. A hotel employee showed us some of the hotel features after breakfast. There are Koi ponds, rescued exotic birds, Hawaiian artifacts on display, and other interesting items to see. The beach near the resort is gorgeous and well maintained. The only downside to the resort is high prices for rooms and the food. If you're looking for an experience and cost isn't a factor, this resort is an amazing place.
Stunning and relaxing hotel. Best resort in Hawaii. Amazing customer service too. Highly recommend. Also amazing places to eat here and lots to do. The beach is peaceful and not crowded. Also have an adult and family pool that s made of rocks with a waterfall. So much attention to every detail. Lush gardens all over the hotel too. Can t wait to come back.
We vacation internationally a few times a year, and this is one of the best hotels we ve been to! The grounds are gorgeous; the hotel itself was just beautifully remodeled; the rooms are super comfortable, with amazing views, and are hi-tech (fancy!); the service is wonderful; and the beach is fantastic (a pod of dolphins feed in the bay regularly!)! There s a free shuttle to the ferry, to town, and to the other Four Seasons property. There are four top-notch restaurants (Nobu, Malibu Farms, etc.), and one has a delicious breakfast buffet. And it s a very quiet, mellow island/property, with not a lot of people, so you get to relax in a way that is not possible on other islands. This place is worth it!
Beautiful relaxing property. Watched the dolphins frolicking in the surf today.
Amazing place, the staff is so friendly and the rooms are amazing!
new experience
It's the best if you want to have a quiet break alone or have a break with your family.
Of course the golf course is also very good.
Enjoying the beautiful island of Lanai and it's beaches we wondered into the public portions of this beautiful resort. We were obviously not staying as guests, yet the staff made us feel welcome. Directing us kindly when we asked for directions and encouraging us to take a seat at the bar/restaurant. Very nice view of the beach below, we saw dolphins breech the water a number of times.
We come often to the restaurants at the Lana'i Four Seasons Resort. Nobu is our favorite, for the fresh locally caught fish & sushi
Absolutely the most breath taking scrnery that i have ever seen in my entire life...I don't see how it could ever be better
Couldn t have asked for a more beautiful location. Breathtaking at every turn. Staff was magnificent. Rooms are stunning. Exceptional hotel and an unforgettable stay.
Wonderful day and thank you Kassim for the excellent service.
Excellent place to spend a few days relaxing! Nice rooms, friendly staff and a quiet atmosphere. Hawaii as it should be!
Overall we are happy with our stay.
There were a couple hiccups along the way that were dealt with appropriately.
The highlight of the trip was the nice room and the birds!
Me and the other members of our party found it funny how we were asked on multiple occasions by different employees what four seasons we work at.
Haha, no, we do not work at four seasons. :)
terrible stay the employees threw my dog out the window
Ridiculously beautiful place. We just came for the amazing brunch at 140, but the grounds on the way in are like a botanical garden. Breathtaking!
Truly the most wonderful hotel that I have ever stayed. It is so well maintained and the staff cater to every need. I cannot thank everyone enough for making out stay so memorable!
Fabulous view and atmosphere, food was well presented.
Beautiful hotel, love the quiet pool. Spa is great including steam, sauna, hot tub and cold plunge. Everything is right on the beach.
Spectacular hotel but location is just so so for Hawaii. Trip to city on shuttle is nice. To a very Small extremely SMALL city that started to close down before noon on Saturday. Hotel in town was closed ( hopefully for the end of season ) they want really say.
Tasteful details post renovation. Everything new and easily accessible. Nothing to do other than resort and tiny town center
A five star hotel, with five star restaurants, five star staff, five star treatment and a five star view. Hulopo'e Beach is a short 10 minute walk and the Manele Harbor is either a five minute drive or 15-20 minute walk. Do be mindful, this place is not cheap but you WILL be treated like what you are paying! The picture is from Malibu Farm and Restaurant.
Gorgeous hotel! Everything you'd expect a Four Seasons to be.
One of the best and most beautiful places in the world. Great pool, beach as well as service.
Hotel was recently renovated and the accommodations are unbelievable. Rooms have Netflix, TV inside a bathroom mirror so you can watch it while taking the bath and also full service hands free toilets. Staff was very friendly, especially Sylvia at the front desk.
Food was exceptional everywhere but venison burger was the best ever. The only probllem was with incorrect breakfest billing which was adjusted by Daniel at the checkout. Will definitely come back.
Heaven on Earth. As you might expect, the island is beautiful and the resort is world-class. The people that work at the Four Seasons have redefined what great customer service is to me. I m spoiled and ruined forever. You can t go wrong here. Hope to go back again and again and again.
Excellent service, facilities, views. Perfect stay!
Overall a great hotel.
Perfect pick-up from the airport. The Japanese staff was also helpful.
In facility, pool is divided into some small things, and there is no big thing and is slightly disappointed. Is it a hideaway pool?
Because the facilities are large, it takes a little time from the room to the main entrance.
I wanted a little more shower water pressure.
As a golf fan, Manele should definitely play.
There are NOBU and One Forty restaurants. The breakfast buffet was saved because One Forty had Japanese food.
The price is Lanai's only 5 star, so it can't be cheap.
Super nice hotel on a quiet island! Excellent get away. They need better strategy on parking in Lahaina to visit however. If you stay more than 3 days, there is no real parking. Hotel should have their own lot on Maui..
Beautiful locations and views of the ocean, has pools and hot tubs, jacuzzi tubes... outside showers for when you return from the ocean...
Nice place amizing resort very nice personal..but not a lot to do..same restaurants two of them...they add a night to my bill lucky my husband checked its 3,200 usd...and did mistake on the breakfast to my room
This is the most beautiful resort I have every stayed at! Descriptions and pictures do not do it justice. I just HIGHLY recommend it. My husband and I stayed here 5 nights for a late honeymoon/babymoon and are so glad we chose this resort!
This is one of the best resorts I've been to with Bali Ubud Four Seasons. Of course not many resorts have been experienced. Our recommendation here is a morning sunrise hike and snorkel sale, which is sure to provide an unforgettable experience. The downside of this resort is that it is located in an isolated area and has to be solved at the in-house restaurant. And selling ribs (Korean) to the sports bar is a food that should never eat. Except that, it is the most beautiful and wonderful resort in the world!
Went to the beach and then to the pool bar and restaurant. Despite not being guests, the staff was incredible and very sweet to our infant daughter. Much thanks to everyone there.
Wonderful hotel in the heart of paradise. Great for a special trip.
Exemplary service, totally relaxing environment with perfect, unbelievable views. Beach service awesome. Nobu restaurant one of the best in the world. Breakfast is superb
Such a breathtaking property full of Hawaiian flowers, music and aloha. Food was amazing at Nobu and the pool service was a 5/5 from the drinks to the food and to the service. People seem to genuinely enjoy being here and working here.
Recently renovated Four Seasons Resort.
Everything is very nice and in top condition, the grounds are lush and beautifully landscaped.
There is plenty of choices for dining, obviously at resort prices but not outrageous.
From the hotel it is a leisurely stroll down to the Hulopoe Beach, where there is beach service for the hotel guests.
Really amazing resort. The staff is very attentive and the grounds are beautiful!
The resort is tucked in a corner of Lanai and beautifully secluded. It offers a range of amenities and while very expensive, is worth the visit.
If the Clinton's invested in the Caribbean, like this, maybe I'd believe too..
Nice place with great service. I went golfing and had drinks at the bar.
We were recently here for Christmas and had a mixed experience. The hotel, scenery and location itself are magical. Lan'ai is a must for anyone who's looking for a more secluded Hawaiian experience. The staff was overall really good, however when it came to dining our experiences were far below expectations when thinking of Four Seasons. For the record we've stayed at Oahu, Denver and Sydney's Four Seasons hotels in the past two years.
Let's start with Nobu. Before booking our stay at the Lanai Four Seasons we wanted to make sure we were able to dine at the restaurants stress free. I have a severe fish and shellfish allergy and calling ahead in order to receive reliable information on dining options is crucial to our travel enjoyment. We called months prior and talked to someone who came up with an array of options Nobu would be able to work with us on. Great! However, once we were there the story was totally different. First off our waiter forgot our drinks and starters for over an hour. Apparently they went to the wrong table, which seems bizarre as we ordered a very specific cocktail and mocktail. Next we asked for confirmation of what items could be consumed with the allergy restrictions and that's when the menu shrank down to a level far below what was discussed in our conversations. After that we waited another half an hour plus for confirmation of what we ordered being okay to consume with the allergy and were told we'd have to shrink down our order even further. At this point we're hungry and have waited way too long for everything. During this time the waiter kept mentioning Nobu's liability. This isn't my concern and really soured our mood towards dining there. Everyone has liabilities, why would I, as a holiday traveler care at all about Nobu's liability?
Next up is their steakhouse, one forty. The service was much better, however when it was time for the allergy discussion the restaurants liability was mentioned yet again. This seemed strange because I've never heard a restaurant mention liability to me until these two back to back dinners. The food was fine, however options were once again extremely limited.
The most accommodating was actually the sports bar. They even changed their oil so I could enjoy fried foods I normally don't get to have due to cross contamination concerns. Additionally the staff was friendly and never once mentioned restaurant liability.
The room service menu was severely limited and nearby dining options are non-existent. This was in extreme contrast with Four Seasons Oahu who not only made really strong efforts to accommodate my allergies, they also never once mentioned any liability concerns.
My wife and I have been using Four Seasons as our holiday getaway spots for the past couple years now and have always been impressed with the level of service and care towards my dietary needs. Lan'ai was different. While the hotel and location itself was arguably the best of any Four Seasons the lack of options and attitude towards protecting their own behinds was a major turn off. When spending about $3000 per day we don't necessarily expect to feel the value, however we do expect to not be deceived in order to fill a room and we definitely don't care what liability they incur. I'm not certain we can continually justify the cost after this experience.
Excellent BBQ pork ribs at the sports bar (I don't recall its name). Service needs improvement - they brought out her dessert 5 minutes after I finished mine.
I work in hospitality, and have my entire life. I've run out of superlatives, and cannot wait to return. This is a post-renovation, Dec 2017 stay. Ellison buying the Island may be a "so far so good" moment for the residents, but it's obvious he's tailoring true hospitality to your destination experience. Limiting the amount of outside interference so that the guests are truly catered to, and allowing occupancy to not become too overwhelming such that the intimacy of the experience isn't jeopardized by the desire for a stronger bottom line on a profit loss statement... it's just glorious, and so rare. Hearing how he has helped rebuild some of the community is also heartening, but it's truly Lanai's people are what make it such a singular experience. Maui is full of great hospitality professionals, but I had not experienced such honest Aloha in my 35 years of visiting that island. We used to visit Hana, but I can't imagine a more Ohana-type of vibe and experience than what is happening in Lanai.
Your in room tech is seamless, and where most technology is disruptive, I admit I was overly impressed with your integration into the PMS, and the simplicity of the controls. The RFID key bracelet was particularly simple, forgoing the silliness of some "app" to open the door with a smartphone, we appreciate how you only use technology for ease of hospitality, and not for gimmick or to remove the human element from the experience.
Your staff at both the pool and beach were amazing, and charming. Your hotel restaurant was superb, and we had some of the best seafood ever. But the fact Ellison got Nobu is just surreal, and we have completely destroyed our ability to enjoy fresh fish on the mainland. We truly had some of the greatest dining of our life. Your room service was also delightful.
Rick Lane, your F&B manager was AMAZING, and Shaw Cote from your spa was incredible. Truly dedicated and experience luxury hotel pros. It was wonderful speaking with them, and learning more about your property. I cannot remember all the other people's names, but I will come back to make sure and remember, next time. Even the bad weather's rain and wind couldn't dampen our spirits for one single day.
You are executing at a level of hospitality that no one in the world is accomplishing, and it's likely because of a more philanthropic and "slow" approach to operations than the majority of management groups are used to. The opportunity to create a serene and calming experience for your guests is unparalleled, and I cannot wait to speak to more people about all that you achieve.
Thank you Thank you Thank you. Can't wait to return.
We came the Friday, Sat, Sun, and extended Monday night, the week after Thanksgiving. It seems that the Tuesday morning was quite a bit busier at breakfast, and it seems we found the perfect lull in the year. Is there a post spring break, pre-summertime shoulder that dodges more families or guests? Because see you there! =)
Cheers to you, and all you do. Aloha, Mahalo, and thank you.
This place absolutley blows me away! The striking views from the various restaurants, and even just the main lobby, are... Well... Striking. This place will leave you speechless! , what with it's updated and prime ocean view rooms, two pools (The Retreat is adults only) and quick access to the Manele beach, and Pu'upehe (sweetheart rock shown below in the final pic on the left side). I could go on, but it's better experienced first hand
Beautiful hotel in an exquisite location. Great for honeymoons and family vacations. Very very expensive to stay and eat at this resort.
Stayed here several years ago and it was fabulous. The rooms were great and scenery was beautiful. Food and staff were awesome. Highly recommended.
Amazing experience, truly a level of pampering and comfort that goes way beyond the typical four seasons. I really felt special.
I had one of the most relaxing, fun, and eye-opening vacations of my life while staying here at the Four Seasons. Lanai is such a unique island with diverse landscapes throughout. The Four Seasons is located right in the heart and shows you the best of it all. Go snorkeling in one of the best snorkeling bays in the world, just a few hundred yards from your room. Walk past the beach and you will be greeted with many tidepools and incredible views of the resort and Sweetheart Rock- a large freestanding red rock formation in the shape of a heart located just off the shore. If you want to wind down and just lay by the pool, have a drink or meal served to your lounge chair overlooking the sea, and enjoy a resort attendant gently misting your sun-drenched face with an Evian Water mister. Yes, they actually do that! The food was delicious and the service was nothing less than excellent. This is hands down the best resort on Lanai and I hope I am able to take another trip to the island to do this wonderful experience all over again!
*During your stay on Lanai, I recommend renting a 4x4 jeep or equivalent and taking a day road trip around the island. The other side- overlooking two other hawaiian islands- has several ancient petroglyphs and fishing grounds scattered throughout, as well as a beach with a plethora of debris floating ashore from the ocean channel, and a shipwreck just off the coast of that beach. Sometimes you could even watch windsurfers surf the choppy waters in the channel near the shipwreck if you come on the right day!
I have a lot of nice words to describe this place! Thank you so much for the great experience!
My wife and I have treveled quite a bit, and stayed at a variety of premium resorts all over the world and South Pacific - nothing compares to the FS Lanai. The grounds and facilities are incredible, and you can tell they really pay attention to every last detail. I would argue that the gardens rival some of them he leading botanical gardens of the world. Rooms are spacious, comfortable, and loaded with amenities. You really get the feeling that you are at a premium resort.
I ve paid luxury prices for dated or lackluster hotels and have been disappointed in the past. I can assure you that is not the case here. The experience is worth every $ paid!
Staff is very attentive, and even gets to know your name and coffee preferences on a short stay. I found that anyone we interacted with has outgoing and friendly and really made you feel welcomed.
Given that ththe resort basically owns the island, you get a unique experience: you can ATV, rent a Jeep, ride horses etc away from the hustle and bustle of other islands.
If you book through Amex FHR you can enjoy free breakfast, room upgrade and spa credit!
Great all around . Friendly staff and crew. Very happy to help. Lovely view , close to the beach and great food . Hope to come back soon
best view, worst food ever
If you make a hot wing in a hearty sports bar, you will feel the urge to kill.
Very very nice. But they definitely make sure you pay for it. The biggest plus is that the island here is largely devoid of crowds/large groups of loud tourists. It s serene.
Heaven on earth ! It's beautiful, relaxing , the food quality is fresh and amazing ! See whales from the shore line and watch the sun set into the ocean. Worth the big bucks !
The resort is amazing. The staff is super friendly and the service is really on another level.
One of the most beautiful hotels I have ever had a chance to stay in, the Four Season Resort Lanai is THE place for a perfect destination getaway. Once you arrive on the ferry boat from Maui, it's like you are in another world. Amazing service and wonderful rooms, I would 100% stay there again with my family. I also like there are so many restaurants - like Nobu - and the super fun bar are all on site and each has wonderful food and drinks.
A ton of outdoor activities and unbelievable rooms. Exemplary service. A great get away.
The Manele Bay resort , has an excellent Staff....full of Aloha ..service with a smile !
Great Golf course and clubhouse 5star all the way.
Aloha! One of the Best places we have ever stayed at. Loved our room and its so QUIET...!!! Theres something about this place that is so unique. If you want to be away from everything, i mean literally everything especially STRESS, go here. You are next to the beach with super friendly people and staff. I have never ever been to a place with so many friendly and quite possibly friendly staff, its incredible. I wonder sometimes maybe they are so friendly because not many people stay here. I mean wow. It feels so private and the resort feels like you are the only guest. My first experience was amazing. Save your pennies and nickels everyone, you have to at least stay here once in your life.
Dining in the Sports Bar was fantastic. Perfect view of the ocean......of course there were plenty of screens for watching sports and a pool table available. The food and service was all first class. The next morning I had a luscious cup of coffee. (I'm not exaggerating)
World class resort. Food and service as good as it gets in a resort setting. Pool service is the best I have ever experienced. Staff is wonderful.
