Mandala Center Inc. Review

This rating is for Jim. If/when he leaves Mandala Center, I will go wherever he's moved to for treatment. Unless he moves to Australia. That would be totally inconvenient.

I have been going here over three years. I love the care my therapist gives me and my PA. They have never forced medicine on me and have been beyond patient.

So I had three previous appointments canceled by this place. When I cancel once because of an emergency and was late because of the bus to a second they refused to schedule me for an appointment. Does this seem fair.

I love this place! the staff is very friendly and they know what they are doing. The location is very nice and they provide a lot of helpful services so that you never run out of options. Keep up the good work!

I go to Dr. Jordan and he is by far the best!! He listens to me and also takes into account my other health issues outside of mental to make sure the medication he provides to me doesn t cause me to have certain adverse reactions. He has never dismissed my feelings or suggestions to help manage my condition. I will suggest him to anyone!!

I like my doctor but good luck trying to make an appointment. I've been trying to call them for weeks and no one picks up.

This is a great place to come and get help. The atmosphere is calm, the music is relaxing and the approach to therapy doesn't feel forced. My doctor I see here has always been patient with me and even answered her phone to help me on non appointment days, that's true patient loyalty.

If I could give NO STARS I would. My psychiatrist was mean and would not prescribe me my much needed meds until my urine screen came back like I was a drug addict like I came into her office nodding off or something. I went without my meds for 10 days!!! I would NOT recommend this place to no one.

Dr Smith and his team are excellent. My symptoms and mental health is improved dramaticly...i recommend them to everyone

Since day one I have had a hard time with this place. From scheduling, to phones issues (you can never get thru) and now medication, and turning their back on me when I was in extreme turmoil. After about 2 months (if that)of therapy my therapist tells me she's leaving. Like what? And now this last event i won't get into All the details but i experienced a traumatic event and the place that is supposed to listen and help people work through things completely turned their back on me. I am and was crushed. I won't say do not go there however, I'm starting to reflect and I wouldn't be surprised if this was just another place that is only in it for the money. THE choice is yours.

The receptionists think they are your doctors and yeah good luck talking to your doctor. You ll die first.

Incredible irresponsible care. They switched my antidepressants nearly every time I went in. I was on 5 different medications within 3-4 months. Each medication takes up to 6 weeks to work, so they never let me get to a therapeutic dose of any medication. Once they switched me after just one week, several times after just two weeks. Medications changes are hard, and this has really destroyed my mental health for the past 6 months. My visits were never longer than 10 minutes, they did not give me any say in decisions and never presented options to me. Terrible place. Seek care elsewhere.

Avoid this place. The appointment scheduling procedure is absurd and difficult and they really are all about the money with no regard for the well-being of their patients. I have actually rarely been able to reach anyone by phone and the bedside manner and recommendations provided for family members of the three therapists with whom I interacted were not very good.

I am not one to ever complain or write a bad review. However what this place did is so unacceptable I was in shock. I have Complex PTSD which makes it hard for me to reach out or even leave my home for anything. I had a New Patient Appt set with the psychiatrist at 2:45. Already in full panic mode due to not knowing where I was going and I was running 4 minutes late I called the office repeatedly to explain I was right outside the time was 2:49. I get in the office and have to stand in line while both receptionist were on the phone a gentleman in front of me and no sign in sheet. I made sure they seen me however I stood there for a good 10 minutes. Once checked it in I signed the paperwork in 45 seconds (no kidding). The time now was 3:12. At 3:30 I asked to use the restroom and when I came back they stated "I WAS EXTREMELY LATE AND HAD TO RESCHEDULE". I almost lost it I waited 3 weeks for this appt and drove over an hour away. To top it off a therepist came up and had an email from a patient and told the receptionist and I quote " I talked to her today act like I never seen this". So this is how they treat patients. I would highly recommend is you are suffering from severe trauma or mental illness please do not go to this enter the give 0 about you

When turning away a new patient they don t say I m sorry but we can t treat you. They simply say We can t treat you. Which hurts. They also don t offer alternative options, like other places or doctors to call. Mind you, this is after filling out a 20+ page stack of forms & accepting you into their patient portal. The reason I was declined could ve been mentioned in the first phone call. When working with mentally fragile people, you as a company should take more care into how you treat your possible clients. I m left with no alternatives & a sense of abandonment after speaking with Becky.

So I do like the doctor I see here, but I had a therapist as well for awhile at Mandala with whom I really enjoyed my sessions. She left for maternity leave, which was no big deal and definitely not a surprise, but what WAS a surprise: when I asked after she was out several weeks when I could set up a new appointment with her again and was told she wouldn't be returning for at least a year and likely not ever. So that sucked. And it felt kind of careless to me - like "Oh yeah, she's not coming back." It was the complacency that hurt the most and honestly made me a bit irked. I'm in search of another good therapist again now.

I waited a month and a half to get an appointment here, waiting with no therapy counting the days to my appointment. I am called today and told that the doctor will not be in on the day of my appointment and that I have to reschedule-and the soonest is today. So I head over, and there is construction all along Greenmount which I did not expect, but I am sure the staff was aware! I called to let them know and was not granted any understanding. I was 6 minutes late when I called a second time to say I was about to turn in and I could see the establishment, and was told "He is not going to see you." With my therapy needing self I just hung up before I went crazy on this lady! This place is horribly unprofessional, and has stressed me to the point I now have a headache. Sheppard Pratt has an outpatient program for therapy. I called in the Mandalas parking lot. They take most health insurance and will see me this Friday. Please try them before this horrible place! Sheppard Pratt will actually help you and fast!

Look closely at the the negative reviews. 100% true. I have a problem with the fact that these doctors are OK with you going WITHOUT YOUR MEDICATIONS. You can t get unlimited refills. if you can t make your appt...AUTOMATIC $50 fee. Even if it was a small mix up with the appt times 50$ FEE !! I had scheduled an appt...a few hours later i got a confirmation text asking if i could still make my appt, but it was for a TOTALLY different time. I brought it up to the receptionist attention and she got smart with me, she said that my original time was unavailable and she didn t know what happened...like oh well . These people are careless. Especially those who work the front desk. It s sad

They Happily create drug addicts. They talk to you for 5 minutes and are happy to overwrite dangerous prescriptions especially if you are already an addict.