No event set up in the hotel during counter down. Look like live in construction side not match my room rate almost 9133 peso per night also have problem in Shanghai-la circle nobody can help me to solve really sad.
Staffs were very polite, attentive and helpful.
Rooms are clean and beds are very comfortable.
Over all very pleasant experience.
Bathrooms are somewhat outdated and need upgrade/ renovation
I felt very welcome from the moment I stepped into the hotel until my check-out. Thanks to Kay and all the house keeping staff with their smiles every morning.
Very Good but rooms are 25 years old. Near an update
It was a very enjoyable hotel. Breakfast was delicious, too. I would like to visit again.
I attended an event at the Rizal Ballroom and forgot my laptop under the dining table. After the 4-hour program, I left without my laptop and forgot i left it there. After a week of trying to figure out where it was, I took a chance and asked their reception. In 10 minutes, after a few questions about the computer, I got it! Thank you tonette staff of Shangrila for taking care of the laptop!
Excellent service.. strict security and wonderful staff
For me, Makati Shangri-La is still one of the best hotel. Breakfast is good at Circles. Room is clean, complete with amenities. Service is very fast when you request something. More power!
A very beautifull hotel in cental area. I love the lobby bar as they have a very nice live ban.
Superb in most ways except the price. They could come down a bit like the other 5 Star hotels here. The buffet was excellent, but the carpets in the room and hallway were a bit dirty. For the money theumy charge they should change the carpets. The STAFF were all around excellent as well.
The staff is very accommodating and friendly. My family and I had a wonderful stay. It was a Christmas to remember. The cake and wine for our anniversary is very much appreciated. The location is very nice. This hotel is highly recommended.
Homey feel. Buffet at the Circles has a short spread of food but delicious.
We had a wonderful time at Shangri-La Makati. There is just one thing that I noticed.... I got two rooms with a connecting door the one where my kids stayed did not have a bidet in there toilet. I just though that a bidet should be a standard in every toilet in every rooms. Its no big deal actually but I think that is something to be added. Overall the facilities, services and the people are excellent.
Highly Recommended!
Very friendly and accommodating staff. I was pleasantly surprised by the birthday cake and cheer on my birthday!
Rm 1202 needs renovation. It looks quite old. There are cracks in the comfort room and the bath tub is not sparkling white.
Another excellent Shangri-La hotel. Great service as usual.
It was a superb stay :) thank you shangri-la for a wonderful service.
I love the lobby of Makati Shangri-la with amazing live music playing every evening
I was satisfied with our stay and the services we had upon arrival and stay. But on our check- out day one of your staff on the 6th of June 2019 was not that helpful. I asked for rom availabily and rate because I was planning to book again for the 12th to 13th of June. Instead of checking her computer, she whispered to one of the other staff , then told me that the only available roms er for two nights and that your hotel have so many events that weekend. I check the website and you still have roms available even for one night!
Tell your staffs at the reception that they must always be customer- oriented! That one experience ruined everything for me and my son.
The room is comfortable and the hotel is near, (walking distance to) shopping and restaurants
This is my first stay at the Shangri-La and it was very disappointing. The service in the main lobby was slow and staff at times did not acknowledge us. My colleagues and I had the same experience at Circles as well.
The hall and the rooms smelled liked mold or mildew. I encountered 3 cockroaches each day.
My colleagues and I checked out early and moved to the Peninsula.
I will not stay at the Shangri-La, and I will advise my experience with the rest of my colleagues.
It was a great experience for us. The people are very nice and very helpful. Customer service is exceptional. It's a perfect place to stay in Makati.
More than the facilities and amenities, it is the staff, the employees, their service that make Makati Shangrila great. Very courteous, competent, and helpful.
Everyone was very professional and helpful. Only the breakfast staff to be more friendly and tables to be cleaned immediately.
Best hotel ever. I will never go anywhere else.
Maher Abdulhadi.
Room 2210 20th to 23rd September 2019.
I was surprised that me membership was cancelled.
Kindly look into the matter.
RegardsMaher
The Hotel staff are friendly and very respectful. And the hotel's wifi connection is more than amazing- so fast and reliable especially you're having online transactions (calls, payment process, downloading, uploading, and etc.).
This is a 5 star hotel in a descent neighborhood of Makati. Actually I give it 4 star for the room since the furniture (table, cabinet etc) is quite outdated but they really try to preserved it. On the last day we need to extend our check out time since our flight was delayed to 9pm and the FO confirmed it, so that's a plus side. The hotel is surrounded by big dept stores, restaurants and greenbelt area. You should know that Makati is a premium area which represents a business district of the Philippines, so Shangri-la Makati has a very strategic location. The downside is only for the room cleaning, they could be a bit intrusive when we didn't open the door after they ring the bell, they just easily enter the room. It happened 2 times within 2 days. I found it very annoying in a 5 star hotel. Restaurant offers generous menu from western to Asian dish, tastes good even not the best, they also has Halal section each morning. The breakfast is a bit pricey, but that could be subjective. It's around 1600-2000 PHP
While I did not stay here, I did relax here for a pre business lunch meeting break and enjoyed a cheese plate with wine and coffee. The plate was delicious and beautifully presented and the atmosphere relaxing and inviting. The location is in a busy part of Makati within Manila within walking distance to the Greenbelt mall.
Amazing hotel, great service. Loved the beautiful floral centerpiece.
Dining and staff service were great. Some room features could use upgrades, especially in the bathroom and the pool could be better monitored, i.e. some guests weren t very considerate of others in the pool areas
Service, food and guest experience in general was fantastic.
Its a very cozy place. The rooms are well furnished and the staff are very accomodating.
Friendly staff, courteous and very help in all your needs.From the time I arrived, I feel very welcome from the entire staff. They treat their guests, like myself as family.
Thank you very much Makati Shangri-la. It is an honor to be your guest. Like always continue on going strong,
The staff are very friendly and helpful; the hotel parts seen were very clean and well kept. overall a pleasant experience.
That was the biggest bed I've slept in in my life! The hotel was gorgeous. The location was great with a huge mall complex just a few minutes walk away.
Everything was fabulous. The SAGE restaurant dinner was my first time, despite staying about 100 nights at the Makati Shangri-La location over the years so far. SAGE food was awesome and the bar is a great experience also. On the downside, I was unaware that water at the buffet breakfast in Circles was chargeable. Finally, the staff make all the difference. They are all outstanding.
All staff are very professional and welcoming! the hotel quality is top notch!
We waited 2hours for check in. We were able to check in at 4pm because they said the room was not ready yet. then waited again for one and a half hour for breakfast. they said many checked in because there was an event and that they did not anticipate the influx of the those guests whatsoever. Its not our fault. We are not even part of the group. I think being in the hotel industry for more than a decade you should master how to deal with those instances. Not worth the amount spent.
Great place to stay, excellent service, lots of amenities, and very close to most events in Manila.
Circle's buffet is an epitome of mediocrity in buffet dining here in the Philippines. There are better, and some cheaper alternatives. With the price, their drinks should be free-flowing - even the wine! Okada's Medley serves way more and costs just a little bit than Circle's.
The staff were great though.
we went to shangri la to celebrate our wedding anniversary and cecilia's birthday.we were welcomed with 2 surprises:a wedding cake in the room and an excellent bottle of wine and a fruit plate.the room was calm,the bed immense extra king Size,the air-con excellent,wifi perfect and fast,the bathtub and shower with a massage head perfect,the service on the swimming pool fast and efficient,food super,.because of another event there was a long line on the elevators area(10 elevators);we had to leave ,the front desk helped us to take the service elevator which allowed us to leave on time
I have stayed at this Shangrila hotel a few times and they have always been great. Unfortunately, it wasn t the same this time. We arranged for a hotel car to pick us up from the airport. We initially cancelled and was told we couldn t. After emails and then calls to the hotel, we were told to just wait for the car at the airport. The car never showed and waited for hours at the airport. We eventually took a taxi to the hotel and got there around 5am. Front desk then told us that they would investigate and let us know what transpired from their end. We were never informed of the so-called investigation. There was no apology or anything else after that.
We were also on the Horizon club which was another bad experience. After seating us, the staff pretty much forgot about us.
My overall stay experience was fantastic, even though there was early mix up regarding car pick up at airport due to agency re-booking my stay and the car transfer was not included I was greeted by much courteous staff when I arrived at the hotel. what stood out for me most was the service provided by Randy - Duty manager on the morning of Friday 31st Jan 2020. I left my IPAD in the hotel room and only realized when I was past immigration at the airport. He was able to find it and quickly deliver it back to me at the airport just before take-off, this was exceptional service and i thank Randy for this.
Great hotel, old building but fully refurbished, really big rooms, specially comparing to the nowadays standard
Great Hotel very clean
Excellent service and top location near several malls and restaurants and top brands shops
Many good restaurants within the hotel all great
4 days after our wedding and we're still on a wedding high! words cannot express how grateful we are! Thank you Shangri-La for giving us the wedding of our dream! You've exceeded all our expectations.
Special thanks to Ms. Maricel Young, who made our event super succesful! She was very helpful and diligent since day 1.
To Renee and Eden of Front desk, thank you for fixing all our rooms for us.
To Raul of housekeeping for being so kind and helpful.
To Marlon and Marvin of banquet, thank you for all your quality service.
To the Culinary team headed by Chef Nicola,
To Anthony, Rufo and Bong. Thank you all for the delicious food, all our guests enjoyed everything.
Our heartfelt thanks to each and everyone of you! Cannot wait for our next Shangri-La event. :)
Luxurious, grand and outstanding service coupled with superb amenities. Truly worth a staycation for the family.
Outstanding five-star hotel in all aspects
Location 5 Rooms 5 food 5 Landry 5 staff 10 outstanding service , Miss Geneva at the reception was so professional. Thank you Makati Shangri-La.
First of all. As you enter you immediately feel the luxurious atmosphere the place has. Beautiful place indeed. Great stay and great staff very accomodating and professional.
Overall one of the best hotels and event center in manila.
nice room
clean bathroon
soft bed
delicious breakfast
nice location
friendly staffs
We have stayed for my father's 82nd birthday and it was indeed great! From the reservation up until check out. FOM Cha Celdran, Joan Yee of FO, Duty manager Renee and AFOM Nards was very kind in accommodating our requests. The housekeeping staff are always ready to help and extend their superb service to us. Many thanks to Butch, Alexis and other RAs on duty during our stay (Dec 29-30). From the security to the door greeters, bell service and other staff are very pleasant.
Hotel was very busy and we were forgotten about more than once. Happy to say that you made amends. I know you can't cater for all but I always leave with a sore back as mattress is so soft.
Staff at the pool and the security not really nice to the customers as of my experience. This is a five star hotel but the room not luxury is a old furnitures.
I have stayed at Shangrila many times and it is always very good. That is hwy I keep returning.
Great location, within walking distance to many shops, restaurants, anything you could possibly need.
Amazing service from the moment you drive into the property until the time you leave. Every person you encounter on staff is incredibly polite and helpful.
We stayed in a deluxe king room and it was extremely large and comfortable. The bed was plush, there was a sitting area, a desk, a bar, a vanity, and a good-sized closet. And the bathroom was quite large. My only complaint is that the shower was small for the size of the bathroom, but it was fine.
The best thing about the hotel was the restaurants housed within it! The restaurants are amazing!!! Sage (steak) was phenomenal! Amazing meat, fantastic service, just wonderful attention to detail from top to bottom. The Japanese and Chinese restaurants were excellent as well. What a wonderful surprise!
Great place for functions and weddings great food...
It was good hotel since they re 5 star (maybe) but the furniture so old. Anyway the environment is good, there are starbucks and stores next to the hotel.
Very far away from everything.
No room service after 11 PM
Beach is not nice
Restaurant has no Halal options for Muslim travellers.
I enjoyed my brief stay there - very rich atmosphere and wish I could spend more time there.
The room was big and clean. The staff were polite & accommodating. Breakfast buffet was great. I just wish they would install bidet in the bathroom. But overall, our stay was very relaxing.
good place to hang out and meeting someone else and have a coffee in the mezzanine.
Ive been in a lot of hotels in The UAE and i can tell that this branch of Shangri-LA in Makati is one of the best in the Philippines..Crew and employess are so warmed and very accomodating..u can never feel that u were just away from home...
Good day! The services from check-in to check-out were politely and kindly entertained. Room were clean as well as bathrooms. Food served were excellent! Looking forward to stay again in this place. My warmest congratulations to all personnel
for renderring their innermost beauty in their services! Excellent!
My room was very clean with complete amenities. Problem is the breakfast buffet. Food not replenished on time.
My stay was great with excellent service, and my request on my reservations was already taken care of before I even checked in. Staff was professional and fun to work with and answer any of my questions. They should all be commended for their great guests service. Like many of Hotels I've stayed...Shangri-la will always be #1 on my list.
Great customer service. Convenient location. Very courteous staff, good ambience.
It's got a long long winding stairway that's always seems so romantic for great photoshoots especially for weddings. Food served at the Rizal Ballroom is excellent!
excellent location, big clean room, friendly hotel crew, excellent breakfast, comfortable meeting room.
