vanessa verzosa

Review of Makati Shagri-la Manila

We waited 2hours for check in. We were able to che...

We waited 2hours for check in. We were able to check in at 4pm because they said the room was not ready yet. then waited again for one and a half hour for breakfast. they said many checked in because there was an event and that they did not anticipate the influx of the those guests whatsoever. Its not our fault. We are not even part of the group. I think being in the hotel industry for more than a decade you should master how to deal with those instances. Not worth the amount spent.