Anil Kap

Review of Makati Shagri-la Manila

My overall stay experience was fantastic, even tho...

My overall stay experience was fantastic, even though there was early mix up regarding car pick up at airport due to agency re-booking my stay and the car transfer was not included I was greeted by much courteous staff when I arrived at the hotel. what stood out for me most was the service provided by Randy - Duty manager on the morning of Friday 31st Jan 2020. I left my IPAD in the hotel room and only realized when I was past immigration at the airport. He was able to find it and quickly deliver it back to me at the airport just before take-off, this was exceptional service and i thank Randy for this.