Renzo Conmigo

Review of Makati Shagri-la Manila

I have stayed at this Shangrila hotel a few times ...

I have stayed at this Shangrila hotel a few times and they have always been great. Unfortunately, it wasn t the same this time. We arranged for a hotel car to pick us up from the airport. We initially cancelled and was told we couldn t. After emails and then calls to the hotel, we were told to just wait for the car at the airport. The car never showed and waited for hours at the airport. We eventually took a taxi to the hotel and got there around 5am. Front desk then told us that they would investigate and let us know what transpired from their end. We were never informed of the so-called investigation. There was no apology or anything else after that.

We were also on the Horizon club which was another bad experience. After seating us, the staff pretty much forgot about us.