Magna Motors Review

Magna dealership help us when no one else would. Awesome Job! Would definitely recommend this dealership to anyone who is looking for a vehicle and has been turned down elsewhere. They try everything to help you out.

I like them. They told me I didn't need an expensive repair another shop recommended. Good service.

Deceptive lending and financing tactics. Tried to get my wife to sign paperwork at 8%APR at 72mo when she had our APR at around 5% at 72mo and 4.5% at 60 months. The sales manager lied to her and told her that the rate she had and the actual rate the lender she was requesting to use came back with was higher than APR of 8% at 72mo he was the Trying to push her to sign for.

All of this was while I was at work getting alerts on my phone from my credit monitoring notifying me that Magna Motors pulled 8 hard inquires on my credit.

When I went to the dealership, I approved the finance manager, sales manager, and at the time I did not know, but it was the director of operations. I asked for explanation and requested for them to give me copies of all lenders that they Submitted my information to along with their contact information. They refused to print the documents for me. I contacted director or operations who witnesses this whole event and didn t step in at any point until I called to file formal Complaint.

I then emailed the general manager, the corporate office, the owner, their legal counsel. They still have not printed the requests for the application that I never signed, nor offered and resolution to correct the hard inquiries on my credit. Not only would they not give me copies in writing, which I requested on multiple occasions, why they were lying to my wife, the refused to even show me on their computer secreen.

The only things I heard from the sales manager when I continued to ask for this information was if you don t want to buy a car here, you can leave , and when requesting it from the finance manager, his response was if I didn t trust someone, I wouldn t buy a car from them and I m not going to to this all night .

The general manager ignored the majority of my many complaints and summarized his response to humans make mistakes . He then insulted me further by saying he would take $500 off the car as if I was ever/still considering purchasing a car there.

They the. claimed that it was just an inconvenience for me and that they didn t cause any damages to me or impact me financially. I followed up with information and screenshots directly from transunion website on just how that many hard inquires (especially ones I did not give written or verbal permission for them to do so) impact credit worthiness and credit scores.

This situation is still unresolved.

Stay away from this place.

This is a great place, with great people, and it's the only place that I work!!!

Took my Mazda 6 to get serviced for several recalls. Upon pick up there were several damages made to my vehicle while in the shop. Only the most noticeable one was repaired. I expect a service center to be liable for every scratch and dent. Now one of the recalls is acting up. Filed a complaint directly to Mazda. They provided me a complimentary diagnosis/reinstallation for the recall. I refuse to go back to Magna Motors, so I drove all the way to Champion Mazda in Owensboro, KY. They confirmed it was a faulty installation. The wires in my door for my key-less entry were smashed. It was poorly installed. I would not recommend taking your vehicle to Magna Motors.

Great place, got a good deal on my truck, will return in the future

Alicia was the best to work with! She had option after option and she knew specifics on the vehicles which was extremely helpful in my search! Lots to choose from and I was very satisfied with my experience. Definitely worth taking a look! Ask for Alicia she will find an option for you and your wallet!

The gentleman CJ came out to meet us..made us feel at home immediately.My experiences buying an auto as always been stressful , yet we felt like we were at a party...he did a fantastic job..very professional..that's hard to find in today's world.The other staff that were involved were great as well...Magna must stand for Magnificent
..Go to Magna Motors...ask for CJ.!

Had my new car for a week and backed into a light pole. Oops. Kenny made sure he got it pried right and fixed properly. I was given a loaner car and treated well by everyone. Thanks for making this oops a pleasant fix.

We dealt with Bobbi a very patient and helpful sales gal. Good doing business with her.

Scott T. was so kind and beyond helpful. He knew we were in a stressful situation with our trade in, but never once made us feel pressured or rushed. In the end we drove off the lot in a new to us Mazda CX5 that will be safe and sound for us and our future family for many miles to come!

Very helpful, and follow up services are great for purchased vehicles.

Stopped to look at what they had. Of course they were running out of the door to catch a possible sale. As expected. But then emailed me over and over even after informing them I had bought a car elsewhere the emails and phone calls kept coming. Seriously don't like pressure sales, but to keep the pressure on after the customer says they have chosen a car elsewhere is ridiculous. Don't think I'll stop at their showroom when I get my new car in a couple of months.

I purchased the vehicle from out of state (IL) and they had everything ready to go for me to sign and take the vehicle home. It took less than 30 minutes for us to drive home with our new Miata. Great customer service and I got my deposit refund back in a timely manner.

My first time at Magna and I am very pleased. Very nice experience. I love that I got a free car wash. Thanks you Scott!

Very good service excellent customer service by Terek Abdalla!!

I purchased a 2010 Jeep Wrangler from Magna Motors about a month ago. When I was getting it looked at by my independent mechanic, he says that the vehicle was damaged beyond repair and it was cost thousands of dollars to fix, the entire More

The place was under construction when I was there, they had told me that I would be able to get a car for sure if I came over, I did & still couldn't get a vehicle! I think they have gotten rid of some the loan officers they had! The one I talked to couldn't have been anymore hateful than he was!

I just traded in a truck and purchased a car from Magna today. My salesman, Nick, was extremely friendly and helpful. He always returned my calls/texts promptly and the prices were good! The finance department upon closing the transaction was just as friendly, not pushy, and didn't try to convince me to buy added items, unlike my experience with other local dealers. I would highly recommend giving Magna a shot with your next car purchase.

Great place to buy your new or used car. Free Life time warranty, free alignment inspection, and free car wash. Best dealer in Evansvile.

Worst service ever. Would rate zero stars if possible. Took my Mazda 6 in for recall air bag replacement. Replaced bag then tried to tell me I would have to pay $490.00 to get my airbag light to stay off. Light had never been on before they worked on it. Refused to remedy problem basically calling me a liar. Service department can't be trusted.

Purchased a beautiful 2017 Mazda6 G.T., from Magna Motors in Evansville IN. Got a great price and wrnty. Explained to Salesman how I lost out on a car, that was sold from underneath me. Not so here, the Salesman explained, we won t let that happen. After discussion and deposit, my car was secure. Not to be sold. Thank God, Absolutely the Best Car, I ve ever driven. Yes it s true, driving this car you want to pass your destination and keep driving. Zoom Zoom. At minimum, take the long way. P.S. Special Thanks to Salesman Terek for going above and beyond for this transaction to be. Bless All, and see you again soon for my complimentary brake service and shielding owed. Walter C.

They really worked with me to get me down the payment I wanted within the terms I wanted. Everybody was very friendly as well. The buying experience was relaxed and even the managers came out to talk to me and introduce themselves. The free car washes for life are a nice bonus as well.

Scott is great to seal with. Honest, Straight forward and personable best describes our experience.

Friendly, professional staff who work to make sure you're satisfied. Very clean showroom and immaculate service department.

After negotiating with the salesperson, I got a 2018 Mazda6 for a decent price, and I got a good offer for trading in my 2012 Volkswagen Jetta. The staff were friendly, helpful, and easy to do business with.

I took my son's car in for a recall and I honestly cant think of a time or place that I've ever been treated any better!

Magna Motors is one of the best auto dealers I've had the pleasure of working with. I purchased a vehicle from them and then determine that the vehicle was not going to work for me. They gave 100% of my deposit back and couldn't have been better about it. I highly recommend doing business with Magna Motors!

I recently purchased a used car from Magna Motors. This out there was very friendly and what I noticed some issues that I thought were going to be fixed prior to me purchasing the vehicle I contacted the dealership and they offered for me to bring the car in for them to look at those issues and possibly get them fixed for me.

My husband and I just bought a vehicle from here. It was such a wonderful hassle free experience! Jason helped us out picking the perfect vehicle. It was such a stress free and pressure free environment! Thank you so much for all of your help, advice and support, Jason!

We received excellent customer service when we used their service department. The female service advisor that helped us was very good with follow up and keeping us well informed. I will return there.

I don't know about anyone else but these two were the best. PATRICK and JORDAN did everything within their power to make sure that I left there with the vehicle I wanted. I was there for 6 hrs, they treated me like I was the only one there. Because of these two, Patrick and Jordan, I had a total loss to my vehicle on 4-15, they had me in another vehicle 4-28. I appreciate you two more than you know. Keep being who you are because you two Patrick and Jordan, are really fantastic at what you do.

Very helpful when buying a car and family oriented couldn't ask for etter car sales I'll be returning

DO NOT TRUST THEIR SERVICE DEPT to do any work , as a vehicle i bought from there that their service dept had changed 2 parts on both parts went bad again after 3 months .

Great people to work with have purchased 3 cars from them will shop no wear else worth the drive

Wonderful experience! Staff was very helpful and nice! I got an oil change. They also washed my car too!

Great customer service! They went above and beyond to help me. They worked as a team and made the process easy and quick! Thanks Nicco, Josh and Dan! I definitely recommend Magna Motors!

Had oil changed and tire rotation Jan 4. Could not ask any more of Linda Moore. She came to door as soon as we walked in. Told us where we could wait. Just a very good experience. Thank You

These guys really care about the customer!! They treat you like family and the selection is great!! We highly recommend Mike Brown and Kenny Brown!! They go above and beyond to make sure you are happy!! Thank again!!

I hate buying a new vehicle like many people because you want a "good deal" and like several others you leave with buyers remorse and feel as if you've been slighted. That is absolutely not the case at Magna motors. These guys were awesome. Chase, Ted and even staff I wasn't working with were extremely pleasant and in a good mood. I felt welcomed the entire time with no pressure and felt free to walk away. Time will tell how the truck holds up and should it fall apart I will update. These fine folks are 5 stars and I highly recommend anyone in the market to look them up. Thanks guys for taking care of my family and I. Great job.

Had a pleasant experience when I bought my vehicle other than some hiccups worh financing (not the dealerships fault). They were helpful, accommodating, and nice. The free car wash for your vehicle if you buy it there is a pretty nice perk too

Mazda/Volvo dealership. The sales is pretty typical but not as pushy. The service is great though as they give your car a wash during every service for free.

I just bought a 2020 cx-5 from here. The service was outstanding. Chase was doing everything possible to get me into this car and I couldn't be happier. The general manager Ted made everything happen so thanks to you too. They even stayed late to finish the sale. I recommend coming here for your next purchase. I even went back the following day to pick up my garage door opener and got help getting my phone to connect to the car. Best service I have had buying any vehicle. Thanks again.

Recently my car had to be taken to Magna Motors to diagnose and fix a no-start situation. This was late on a Friday evening. Since my car wasn't going to get fixed until the appropriate technician was available, Scott, the service writer, put me in a loaner vehicle. It was a rather new Volvo SUV, very clean and with many comfort and safety features. By early the following Monday morning the technician had diagnosed and fixed my problem. Scott called me to let me know. When I got there I saw that my car had been washed, and when I started it up I saw that the gas gauge showed a full tank. The no-start problem was diagnosed and fixed and both the wash job and the fuel top up were complimentary, and I call that excellent service.

Excellent customer service. Chase was so helpful throughout the entire process. Will definitely purchase again from Magna.

Great service ...The selection was good and they are spending a lot of money to improve the facility to make it a state of the art dealership for me to take my new ride too....look forward to seeing it all done.

Warren was very attentive during the sell and after. Kameron was very helpful with financing and follow through. Highly recommend asking for Warren when you come in. I will continue to give them my business. Excellent customer service

Friendly, work hard to find the vehicle and price you want.

EDIT!!!! I will leave my original review below because I have not been back, BUT since my review they have let go the manager that was the main source of my negative review, so I will change my rating from the previous 1 star to 3 as the company has made changes for the better.

-----PREVIOUS 1 STAR REVIEW FOR NOW EX-MANAGER-------
Watch out for their shady sales tactics.

Would have been an ok experience, but turned awful. They gave me an automatic $100 off for inquiring about a used vehicle there. Then asked me to come in to test drive...the usual...they would work with me on the price. That night they let me checkout the vehicle but ultimately couldn't budge on pricing. Ok, no harm thanks for letting me test drive the vehicle.

Over the next few days I end up getting calls from another manager whose price is all over the place; he goes down on price then blame inventory manager and raises. He agrees to an out the door price and then claims that was not out the door. Also, tires were bald on vehicle so I ask for money off, no can do. After all that, the best they can do is the original price listed on their website. Not that I would have done it but they couldn't even do the $100 off they "guaranteed". I left that second time feeling like I needed a shower.

The first time I went, I didn't make a purchase The second time, I went I made a purchase. The guys work really hard for me. I'm very pleased with my Mazda

Been years since I purchased a vehicle, but their superb customer service made the whole process extremely easy and I got a great deal on my car. I'm very happy with the entire transaction and will definitely return.

From beginning to end our experience was superb. Our sales associate, Chase Hoehn, bent over backwards to make the process quick and easy. The deal was not only great, but the service was too.

The sales staff were professional and friendly and worked hard to get us the deal that we wanted. It was our initial contacts first sale and he did an excellent job .

Service was excellent. I was greeted with a friendly and knowledgeable service representative who listened and met my needs. My car was also well cleaned after being serviced.

They took care of my issue quickly and efficiently. Thankyou much

Alicia at Magna Motors helped us purchase the vehicle we had our eyes on. She listened well, talked us through the buying process, and ultimately helped us buy the car we wanted to buy. I would recommend working with Alicia to help purchase your next vehicle. The staff at Magna Motors was very friendly and made us feel comfortable. A+ experience at an A+ organization.

Good people, good service in a well-maintained facility. The complimentary car wash was excellent and appreciated. I wish them the very best in growing their business.

I purchased a 2011 Toyota 4runner limited out of state (Michigan) from this dealership. I was told that they do multi point inspection and everything was good, but after the vehicle was delivered I noticed so many issues with the vehicle. The brakes were bad, engine oil was leaking, tires was not as advertised. I contacted the salesman Terek and also spoke to his manager Jordan. These guys offered no resolution what so ever. I paid close to 20k for the vehicle and will need to spend more money to get this vehicle safe for the road. I'm very disappointed and will stay away from buying used vehicles from these guys.

This experience was alright. There were some good parts and some bad parts. The sales associate, Scott, worked hard to help me purchase a car. I talked to him at least 10-15 times in the 2 days of trying to purchase a car. He was able to check on things and work with me in order to purchase the car. That part was fine. Now lets get into the bad. There was more bad than good. First off they tried to sell a car that had a decent size hole in the windshield cowl cover (luckily they were willing to fix that in part of buying the car). The finance department was very pushy on attempting to get my girlfriend to purchase a warranty that she already said no to and it took her calling me and me telling them no for him to stop pushing it. They also sold the car with no floor mats, which we now have to purchase some, as well as no key fob for keyless entry as advertised, which again we now have to purchase. When I called back after getting the car home and asked what could be done about this, Scott looked into it and told me there was nothing they could do. He then proceded to mention that I was costing them about 400 for them to replace the cowl cover (which should have been replaced anyway when trying to sell a car) and acted like it was a major inconvenience when asking them to fix these problems. I understand it is a used car and there might be some dings or scratches on it, but I think it is completely unacceptable that they should even attempt to sell a car like that, new or used. They do not focus on the little things here and only care about making money, which in my mind makes a huge difference. The customer service was subpar. If you want a dealer that goes above and beyond to make you feel at home and pleased that you purchased a car from them. This is not the place. The old saying the customer is always right does not apply to this dealership. I do not recommend.

Update: I just spent about 30 minutes cleaning the car, which they supposedly cleaned. The second picture are the ArmorAll wipes I used to clean all of the many spots they missed. Disappointed to say the least.

Excellent experience. Salesman Scott Tuttle was great! Told them what I wanted at the start and that I didn't want to play games. They did exactly what I asked them to do and then some. Will return!

Bought a used truck from Mr. George. Friendly and helpful. No pushing. Was an enjoyable experience. I would shop here again

We purchased a 2018 Volvo XC90 and and 2017 GMC Sierra from Travis Hurt. Both vehicles were fairly priced to competition. The entire process was seamless and stress free from the search, to negotiations and the purchasing process. I have purchased several new and used vehicles in the past and none of them were as smooth as dealing with Travis and the management at Magna Motors. We traded-in two used vehicles and the valuations were both as expected. The follow-up calls to check in with us were very much appreciated. Zero complaints and we will definitely return to Travis for our future car purchases.

We were so happy with Terek and Magna Motors! We had been to at least 6 other dealerships, we were losing hope in ever finding a good car for our daughter. But Terek came through for us!

We had a great experience working with Bobbi! Thank you all for helping me get a great deal and into a car I love!

Scott Tuttle was amazing at getting our deal done on our new car. I highly recommend Magna Motors if you are in the market for a new or used car.

Very hospitable and made sure I've had a vehicle while mine is fixed for a recall

They didn t have the particular trim I wanted. I told them what I wanted, they found one for me and brought it to their dealership. Very helpful and knowledgeable employees.

Great place to shop for a new Volvo or Mazda.AWESOME EYE CANDY ON THEIR PRE DRIVEN VEHICLES TOO!!!!!

Great people to deal with. Will be going back to deal with them again. Love the new truck!

Had a good experience buying a certified used CX-5 from "CJ" today. Thank you CJ and Magna Motors.

Edit: "Less than satisfactory" is quite an understatementi. I'll not be giving you a call. As far as I'm concerned, you tried to con us out of $2500. There's nothing to talk about. Plenty of places to buy cars and I'm glad to say it won't be with Magna.

Original post:
Salesperson, Dean, was great. However, the inventory manager presented the most opaque offer I'd ever seen. His sheet of paper had one number on it: the monthly payment. We had to pry the meaningful numbers out of him, like pulling teeth--interest rate, taxes, dealership fees, actual amount being financed, etc. The nail in the coffin was the sleeziest thing I've ever seen, they added a $2500 warranty not only without asking but also without even mentioning it.

I'd recommend not going here but if you do, watch out for that hot zinger of a sleazy, sneaky warranty.

Knowledgeable friendly staff, got a fair price on a new Volvo.