Andrew U

Review of Magna Motors

Deceptive lending and financing tactics. Tried to...

Deceptive lending and financing tactics. Tried to get my wife to sign paperwork at 8%APR at 72mo when she had our APR at around 5% at 72mo and 4.5% at 60 months. The sales manager lied to her and told her that the rate she had and the actual rate the lender she was requesting to use came back with was higher than APR of 8% at 72mo he was the Trying to push her to sign for.

All of this was while I was at work getting alerts on my phone from my credit monitoring notifying me that Magna Motors pulled 8 hard inquires on my credit.

When I went to the dealership, I approved the finance manager, sales manager, and at the time I did not know, but it was the director of operations. I asked for explanation and requested for them to give me copies of all lenders that they Submitted my information to along with their contact information. They refused to print the documents for me. I contacted director or operations who witnesses this whole event and didn t step in at any point until I called to file formal Complaint.

I then emailed the general manager, the corporate office, the owner, their legal counsel. They still have not printed the requests for the application that I never signed, nor offered and resolution to correct the hard inquiries on my credit. Not only would they not give me copies in writing, which I requested on multiple occasions, why they were lying to my wife, the refused to even show me on their computer secreen.

The only things I heard from the sales manager when I continued to ask for this information was if you don t want to buy a car here, you can leave , and when requesting it from the finance manager, his response was if I didn t trust someone, I wouldn t buy a car from them and I m not going to to this all night .

The general manager ignored the majority of my many complaints and summarized his response to humans make mistakes . He then insulted me further by saying he would take $500 off the car as if I was ever/still considering purchasing a car there.

They the. claimed that it was just an inconvenience for me and that they didn t cause any damages to me or impact me financially. I followed up with information and screenshots directly from transunion website on just how that many hard inquires (especially ones I did not give written or verbal permission for them to do so) impact credit worthiness and credit scores.

This situation is still unresolved.

Stay away from this place.