Joseph Nash

Review of Magna Motors

This experience was alright. There were some good ...

This experience was alright. There were some good parts and some bad parts. The sales associate, Scott, worked hard to help me purchase a car. I talked to him at least 10-15 times in the 2 days of trying to purchase a car. He was able to check on things and work with me in order to purchase the car. That part was fine. Now lets get into the bad. There was more bad than good. First off they tried to sell a car that had a decent size hole in the windshield cowl cover (luckily they were willing to fix that in part of buying the car). The finance department was very pushy on attempting to get my girlfriend to purchase a warranty that she already said no to and it took her calling me and me telling them no for him to stop pushing it. They also sold the car with no floor mats, which we now have to purchase some, as well as no key fob for keyless entry as advertised, which again we now have to purchase. When I called back after getting the car home and asked what could be done about this, Scott looked into it and told me there was nothing they could do. He then proceded to mention that I was costing them about 400 for them to replace the cowl cover (which should have been replaced anyway when trying to sell a car) and acted like it was a major inconvenience when asking them to fix these problems. I understand it is a used car and there might be some dings or scratches on it, but I think it is completely unacceptable that they should even attempt to sell a car like that, new or used. They do not focus on the little things here and only care about making money, which in my mind makes a huge difference. The customer service was subpar. If you want a dealer that goes above and beyond to make you feel at home and pleased that you purchased a car from them. This is not the place. The old saying the customer is always right does not apply to this dealership. I do not recommend.

Update: I just spent about 30 minutes cleaning the car, which they supposedly cleaned. The second picture are the ArmorAll wipes I used to clean all of the many spots they missed. Disappointed to say the least.