MACIF Reviews

Impossible to be reimbursed correctly, value of vehicle undervalued, a time of infinite procedure, strongly advises.

They rack up for years and the day you need them they ostrich, especially do not go to this insurer!

I am a star kar they apply my three sinister which I am not for nothing and they my downgraded my bonus from 050 to 062 instead of having 50 percent j and that 38 and more I am insured at home since 1984 bad insurance to avoid

Go everywhere except at Macif is a den of incompetent and mobster!

Hello. I put a star because it is necessary to put a comment for their lamentable "assistance" service. Rugged road scooter I call the next morning macif assistance. Either Sunday, March 10, 2019 at 8:32. The More

Hello, I suffered a water damage (WC of the neighbor above, which flooded the whole of my apartment and which seriously damaged the wood covered with simple PVC tile on the area of the living room and the corridor) on December 4, 2018 An "expert" came several weeks later to notice the damage and said that there was only the PVC parquet to replace (which covered the wood completely damaged by water). A works company was commissioned on 12/19/19, MORE THAN ONE YEAR AFTER, leaving us to live in a shabby state affecting the main living room. When the company intervened, it removed all of the original PVC tiles to apply new ones.
But seeing that the wood underneath was totally unusable, the knowing company gave up after starting the work because it was absolutely not possible given the condition of the wood. She therefore left us with work in progress, 5 days before the end of year celebrations with totally moldy wood (without the layer of initial PVC slats above which hid the degraded appearance of the wood). The wooden slabs are raised under our feet, they are unstable. It's dangerous, you fall because of this unstable wooden floor full of bumps (due to swelling). In addition, we must constantly walk in shoes so as not to be injured by splinters from the wood.
We therefore contact Macif to understand in December 2019, it then asked us to contact the company that intervened with us to have a new quote (while it is their job). The company tells us that it has sent a new quote with new costing to the Expert but without any feedback from it.
After close to thirty calls and emails between the expert's office, the works company and MACIF insurance, we had a second expert meeting scheduled for March 16, 2020, i.e. 1 day before confinement and 3 months after the intervention of the company.
At the very time of the appointment, the expert calls us and tells us that in view of the situation he would not come, and that having consulted dozens of photos and emails detailing the state of our parquet floor, as well as the new estimate for the company, it validated the operation which consisted in changing the wood destroyed by the water damage.
Of course, he does not confirm it in writing, and without return from him after 3 weeks, we again call MACIF insurance to know the next steps, the advisor does not know and the next day we receive a very short mail of 3 lines which tells us:
"In view of the damage, it is up to your landlord or the building insurer to take charge of repairing the parquet. Please contact your landlord regarding this work."
It's unacceptable, it's been over a year since the water damage took place and now, 4 months after the intervention of the company, we live in an unsanitary state (since they removed the PVC tiles masking the smell and mold of damaged wood), the wooden slabs underneath rise, the smell infects ...
We are living in a horrible situation with an unbearable smell, imagine yourself in a period of confinement when you cannot go out! It is intolerable and inhuman, knowing that they continue to collect us every month without any consideration, ever.
I am extremely tired of chasing after them for months to get an answer so my question is who should we sue? The works company that left its site in the middle or the client MACIF who told it to abandon its site in the middle without even a temporary solution that would cover the risk of falls due to unstable ground ?? ?
And why do they leave us in a worse state than the one before which they intervened?

One of the worst auto insurance on the market, people with very little respect for (insured) members even when you have all your contracts with them and you have never had an accident or a penalty, very little
responsive and way overpriced. Really to avoid

Loyal customers only "good to pay"
Customers for 27 years (3 cars, 1 motorcycle, 1 apartment, a house insured at home and an accident guarantee)
I just learned that the formula of my contract no longer existed and that (ho miracle) only the new contract that would have cost me 3 more per month (my god what horror) fully covered my claim.
No message macif or call a consultant to tell me that my formula was outdated (not bad in terms of customer service). So I signed the new contract asking for a retroactive effect considering that the macif had not done its work of information)
Result of the races 1350 at my expense (then 750 following a generous commercial gesture from them) and categorical refusal to apply the requested retroactivity.
So in summary: change insurers as often as possible because in this case you can enjoy all their attention and the latest benefits. Because 27 years of fidelity is translated by a nice tube of Vaseline (packed of course, we are approaching Christmas) and hours on the phone.
Yours truly
Laurent
PS: ras on the quality of the advisors and their listening, which at their level could not make a decision

Do not be in a hurry. 20 minutes before stall. 45 Minutes for result to 1 question.

Declaration of loss for water damage on July 1st.
Search and repair the 23 of the same month, The expert is on the scene on September 23, 2018 and to date on October 17, 2018 still no news, despite my many reminders.
However, I am acquitted of the contribution and there the service has no problem
service and deplorable efficiency.
To flee.

One day I go home, parking me I see a woman driving the phone, I gently think of it with a smile, she told me aggressive to mingle with my onions and go to me .. More I see her in the offices of Macif, she is an employee. It is to these people that you give your money.

Please do not take the mutual health insurance with them! They are scammers, you will not be able to cancel if you change mutuals. despite having terminated by LR two months before anniversary date, They continue to withdraw after anniversary date. They do not obey the law. They are crooks!

You hang up in the face when you try to explain your situation and the person does not understand. Macif de Niort at the headquarters.
You should register your employees.

Request quotes for auto and home insurance. I request that the quotes be sent to me by email. The first lady tells me that yes. No return so I remind the second one tells me that there is an email error. Tjr nothing I recall the 3rd said that not possible to send by email. The 4th tells me to go to a customer area. My mother-in-law comes to the agency and we tell her that I can send the quotes by email !!! So we would have to grant the speeches and one thing is for sure is that I would not go expensive them !!!!

I strongly advise against The staff (platform and headquarters) is inhuman. He threatens to sue you even when you pay your dues !!!!!!

Excellent insurance allowed the cheapest
I was advised judiciously without selling me unnecessary guarantees

To flee,
In terms of offering you new banking services or other, no worries, it's reactive (I must have received a dozen offers in 1 year).
On the other hand for the follow-up of the files it is a gas plant.
No follow-up of ongoing claims I had to get closer myself to the opposing insurance in order to have a return.
As long as there is no claim, all is well, no delay in collecting your monthly payments, but as soon as a claim appears one has the impression of having to deal with a large secretariat without skills.
I went through 4 or 5 different insurances with their qualities and faults but at this level it is the first time.
A shame.
I strongly advise against it.

Hello we are insured at macif, we had an accident on April 30, 2017 NOT RESPONSIBLE a young driver to burn a stop and engulfed our car, we are insured all risks, the repairs cost 11000 euros and the value of our Peugeot 207 , 6500 euros it removes us still a discount of 780 euros and we wait around 5700 euros by transfer despite having provided all the documents they drag and lie to us continually on the date of transfer a scandal we pay supposedly cheaper but as soon as it there is a disaster they are more I do not recommend the macif completely

insurance that is not listening to these members impossible to contact them directly without going through a call platform average waiting time of 10 minutes very long when it is said 5 minutes. find no solution to help us or meet our requirements.

too bad there is no 0 star see negative stars!
while confinement brought down car accidents no way for 1 month to have an online advisor to just get a green card.
I am at 2 PV for not showing the green card, and for good reason I never received it!
if you are looking for reactivity run away!

Very satisfied well received, well advised, not expensive thank you