Mac Superstore Reviews

Apple support said my laptop qualifies for their recall replacement of a butterfly keyboard, battery & speakers.

Upon arrival to the apple store I come to find out my 2016 laptop is 1 year outside of their 4 year policy to replace the sub par parts.

Really ruined my day & time lol. It honestly figures though. It really doesn t surprise me that Apple would try to pull something like this.

I Wish I didn t need to use Logic Pro x & Final Cut Pro x & be forced to use overpriced equipment that takes a poop on you right outside of a policy lol

Charging My iPhone 12 is not compatible with my Ranger. It took a lot energy via lightning to usb. Went there with explanation for proper product. Staff was unmotivated to assist me through texting communication. It s viable to do because I m Deaf. His eyes looking behind me at the entrance for incoming customers and suggested me to go to Best Buy via voice to text on his phone. That s the FIRST time a Apple store referring me to other place. Higuera Street? How sad....

Made an appointment and had to wait 20 minutes after my appointment to be helped. The gentleman who helped us at the genius Bar was nice. The other issue I had was with their security. I had a fussy toddler (after having to stand in a corner for 20 minutes who could blame her) with me who was growing impatient. While trying to distract her as the associate took my phone in the back I walked 2 feet away from the table to show her the phone cases. No other customers or workers where close to that area. We where approached by a security guard who told us (pretty rudely) to go back to our table. We didn t touch anything, didn t get close to the product. I get covid is an issue but If you see someone with a small kid who is losing their mind and a parent who is trying to keep the kid from running around by distracting them don t approach them rudely and tell them to go. Definitely didn t make me want to make a purchase after that.

Jim Rizzi in the business department is helpful, polite and efficient. A real pleasure to work with him. Highly recommend this apple store.

My boyfriend and I had a very pleasant experience here today. The older gentleman named Mark was very nice and super helpful. Thank you apple and it s employees! (:

Best phone store vist I've ever had. Took my daughter's phone up there to get it reset. I myself have an android but after this visit I am going to go to Apple. Costumer services was above and behond

10/10 experience! Came here during the pandemic and Chris /(whole staff) was so helpful! I was able to switch my broken phone for a new one. Thank you so much, my new phone is working perfectly!!

Avoid this place at all costs. Not only is super dirty and usually surrounded by homeless, but they mess up on traits and claim they can do stuff they actually can t. Got one phone screen replaced, and left with a phone that could no longer access the camera application or a couple other features.

Scheduled an appointment to have my phone data transferred to my new device which they said they could. Instead they informed me I have to pay $300 for another screen replacement and that they couldn t transfer data from my old phone to a new phone. Over Apple and going back to competitors with Sd cards.