M&S

M&S

4.2 757 Reviews
Haven't used M&S yet?
Ask AI

Ask AI about M&S

Generated with AI from 757 reviews on Trustburn

AI-generated from reviews on this page. Verify anything important with the company directly.

Dariusz Szymczak
Reviews 1

Im not surprised that M&S is closing down stores, with staff falling asleep, not friendly, they probably decided that fitting rooms don't need to be cleaned, dust on floor sitting more that one day, disgusting. Sleeping lady in fitting room said that cleaning is not her job.

susan gardner
Reviews 1

Would have given a 5 star rating but for the service in the cafe. It has not been up to standard the last few times we visited (things missing off orders) but this time one of the young men was very rude on two occasions for no reason. Come on M and S up your game because you will be losing custom

Tracey Thorp
Reviews 1

Experienced very poor customer service at both Wakefield Cathedral & White Rose Shopping stores. In Leeds Briggate I was assisted by a lovely young lady called KELSEY who went above and beyond, she was determined to help after my previous experiences. If all stores had a KELSEY there would be a lot more money spent, positive feedback and reviews for M & S.

Kevin Hutchinson
Reviews 1

As usual I can find clothes I like, but not always in the size I need. The girls on the tills are always very busy and usually a bit miserable. I think they should remind customers to check their Sparks Card to see if they can claim a discount, perhaps it's just me, but the lady on the adjacent till was reminded about her discount and even helped to load it into her card!

Ryan Hughes
Reviews 1

My partner and myself are frequent shoppers & users of M&S cafe /store. However today we arrived to a team of staff that didn't look to impressed to be at work. The young staff on the tills seemed disengaged with what they where doing nor did they have any customer service skills. Our coffees were OK, but the service we had was truely shocking.

Questions & Answers

No questions yet — be the first to ask.

News & Press

No news yet. This is where the business shares its own updates and press.

Photos

No photos yet. Photos shared by reviewers will show up here.

Widgets

Boost your business trust by displaying widget on your website — its a simple way to convert your visitors into customers.

Embed code

<script src="https://trustburn.com/widgets/index.js"></script>
<div class="trustburn-widget" data-trustburn-protocol="https:" data-trustburn-domain="trustburn.com" data-trustburn-widget="score" data-company-path="m-s" data-lang="en"></div>
More widgets

About M&S

No details yet.