Lumberton KIA Review

Aldon Brite aka Mr. Magic of Lumberton Kia is the best at getting the deal done! When you want to buy a car ask for Mr. Magic and tell him I sent you

I had a very good salesman JW . He did everything he said he would and more. I would buy from him again

Friendly staff, great service, clean rides. Highly recommended.

Aldon, was a patient and great sales person for my new 2021 Kia K5. I LOVE IT!!!

I had a really awesome experience at Lumberton Kia. It was an easy process from start to finish. William helped me get exactly what I was looking for. He went over and beyond to accommodate me. I really appreciate Lumberton Kia by not having balloons on their lot or inside the facility and not having tires stacked in their show room. He made me feel like I mattered and that me being highly allergic to items. I would highly recommend Lumberton Kia and please go by to see William. Thanks for making my experience one that I can remember and feel comfortable coming back to get my car serviced.

William was a good guy, he didn't just want to sale us the car he helped us to get one. I would highly recommend anyone to go up there.

They did an excellent and amazing job in getting me my new Kia. I never thought I could have a brand new car and now that's a dream come true. All because of the hard work of the guys here. You gotta let them make your car dreams come true too.

Friendly service without any trickery. On a road trip from Florida to Raleigh our check engine/service light came on. They quickly diagnosed the issue and got us back on the road.
THANK YOU!!! to the service staff at Lumberton Kia.

Was met promptly with a friendly attitude, car was serviced , service was explained to me in detail !
I was quite impressed with the efficiency!

Fourth vehicle I have purchased from Kia. I have to say new management has made a huge impact on my future purchases on a new vehicle. I would highly recommend Lumberton Kia to all who wish to have a pleasant experience when shopping for a new car. Shout out to Mr. Dean for putting up with me but, he did sell me the vehicle.

What's a very nice young man Anthony Britt they come got my car, and got a recall fixed for me. Thank you and I will be using y'all again.

I needed to get in and out with a great deal and these guys came through. Thanks for the efficiency in service and friendly atmosphere. Highly recommend this dealership if you re looking for a great Kia vehicle!

My car had some engine problems, had it towed to Lumberton Kia 35 miles away I live in Florida my daughter goes to school in the next town over in laurinburg ,I dealt with Charles Ansin he made sure the car was service and it was ok for my child to pick up the car and drive to Florida .
Great having to deal with nice professional people like Lumberton Kia .
Again Thank You
Jaime Santiago

I love my new car they worked with me and i highly recommend them for a new ride ! They have great customer service

I would def not be recommending this place actually am thinking about getting a lawyer! I brought a car from here not had it 3 months and have had problems since the 2nd day I had it and also has had me stranded with my child who has sever asthma atleast 5 times!!!

If you want a new or used car...PLEASE...give Kia of Lumberton the opportunity & ask for Elston Powell. Great customer service - great salesman!!!

Just got two cars. The sales people are great. Best frost car experience ever. Love this place. Thank you hector. Need talk to a great sales man check out hector at Kia in Lumberton. Thanks so much. The best

I can honestly say that after 26 years of buying and selling cars this was the worst experience ever. ZERO customer service and management that doesn t care. I took photos and videos of what truly goes on here and can t advise anyone to do business with them. I walked out and happily purchased elsewhere.

Everyone was very nice and helpful, while I waited to have my car serviced. I would have given 5 stars, but you didn't have any fresh popped popcorn for me to snack on while I waited.

I began with a phone call to Internet Manager, Margaret Lewis who provided me with straight, detailed answers then introduced me to Salesman, Hector Ortiz. Hector did not play any games. He asked direct, reasonable questions without distractions or confusion. Once he understood exactly what we wanted he went straight to work and returned quickly with clear explanation of proposal that we were able to agree with minimal negotiation. Thank you for an incredible, low hassle car buying experience! I will return to Hector for my next car purchase.

We had an awesome experience with lumberton Kia. Hector was an amazing salesman. We want to thank everyone for their great professionalism in this process. We recommend anyone to lumberton Kia and ask for salesman Hector

I gave 3 stars because I had to wait 1 hour and a half for a routine oil change and state inspection!

My experience was awesome and Elston was a great salesperson. I don't like that fact that i did not get a full tank of gas after such a big purchase

Not a cheap person. I understand everyone has to make money.

Researched and came to look at a 10k car. They started dealer fees at 2500, "non negotiable". 25% markup on sticker price is insane. Total was 13000 on a 10k car initial offer. 30% over sticker price. Lol nah man.

Sales guy was just doing his job. He was cool as ever.

My experience at Kia was great Aldon Brite is definitely a A1 sales man he went above and beyond to make sure I was well taking care of definitely loved his personality funny guy

I have and will continue to purchase vehicles from Aldon at Lumberton Kia!! If you want the best customer service in N.C. I suggest you take a little ride down to Lumberton! Not only is Aldon extremely knowledgeable he makes your needs his top priority!! I am very grateful for his help and look forward to doing business with him In the future!! Thank you Aldon!!!!

I went to get an oil change, my door and my air checked this morning. Unfortunately my appointment was never wrote down but I was treated with such concern and professionalism. My warranty had expired and I ended up needing brakes and spent quite a bit of money but I knew it was coming up anyway. They fixed me up and after sitting there and watching the employee in charge of greeting and helping customers I was highly impressed. I forgot his name but I wanted you to know that's why I drive an hour for service, because I receive great service, with a smile. Thank you for hiring employees that care. That gentleman treated each person like they were family. It's amazing to me to get that in this day and time. Again thank you so much Lumberton Kia.

Tim was fabulous to work with. Keep me informed of developments along the way. The repairs were completed much faster than I imagined. Great job. Give the guy a raise!!

Excellent Service as always! Good News or Bad, I trust their recommendations and appreciate their willingness to explain everything to me in great detail!

Awesome staff. They make sure their customers are happy/satisfied before the customers leave.

If u looking a car or truck please go Lumberton Kia and see Angela she the best and they Rock @ Lumberton Kia! Ty again for my 2019 Dodge Journey

Had a great experience here and JW helped me get a great deal on my vehicle. All employees I interacted with are friendly and love what they do. I highly recommend this location.

Had a amazing experience purchasing a new optima with Hector! And Great customer service!

Bad customers if you win something they steal your money

Very satisfied. Professional staff and quick transaction.

Terry did everything he could to get me in a new car at a payment I was comfortable with.

Elston helped us with our purchase of a brand new Kia Telluride, and it was by far the best car purchasing experience we've ever had. Not only did he answer all our questions and guide us through the process, we did 90% of the transaction over the phone. Hassle and haggle free experience and fantastic customer service at Lumberton Kia.

It was no pressure, they found a vehicle we loved and sold it to us at thousands less than the sticker price. Folks, this is the second new car I ve bought here and it won t be the last!!

Great customer service!! Very friendly staff! Awesome mechanics technician!

They are liars and time wasters! Don't trust they say

We bought our kia sorento from here. They got us in a car even with a mediocre credit score, and with zero down payment.
We bought the maintenance plan.
First oil change was fine, took forever but we left content. 2nd oil change we were told we suddenly needed brakes. Looked at the history and it was noted last oil change that the brakes were fine and at 8mm. So suddently they were at 2? Found out that mechanic since then was let go. Charles, the service manager, set things right with us and we left content again. Came back for my 3rd oil change today. I was getting tires put on as well and they did those and an alignment. I went to get in the car (I got there at 1015, it was now 1220 or so) and noticed the service schedule wasnt reset on my dash. I didnt think anything of it and left. Got an hour away and realized my oil change sticker wasnt changed either. So i looked at my paperwork (I should of paid attention) and an oil change wasnt listed. So I called and talked to Charles and he was honest and said no, it wasnt done. So I drove the hour back and am now currently sitting in the waiting area again, waiting on my oil change.

**update: my oil change was free and didnt count against our vouchers, and they washed my car. So I left happy.

Number one when you call in for service department someone answers not like my old place. Very reliable and easy people to work with. Will be coming back to Lumberton Kia

They made the best of a really bad situation for me. They helped me with great customer service and advice in the most of a very expensive repair that had nothing to do with them.

This was the easiest transaction I ve ever made. In and out with what I wanted. William was great too.

All we can say is WOW!!! From the time we arrived until we drove off in our new car, we received awesome service. If you are looking for a new or used vehicle check them out!!! Ask for Dean Smith he will literally bend over backwards for you!!!

They were very helpful and professional about setting up my appointment and had the paperwork ready to go as I asked them to. There was no pressure, no trying to get me to buy a more expensive used car. I drove 1.5 hours to purchase a car today at this dealership and the entire staff was friendly and easy to talk to about what I wanted. I really appreciate the laid back sales approach- they did not try to rush me and there were no stereotypical "used car salesmen". I had a very positive experience and I highly recommend this car dealership.

We were traveling through town on a vacation trip when we hit a hazard in the road. The staff at Lumberton Kia where very friendly and very helpful in getting us swiftly back on the road.

As soon as we walked through the door the made us feel like family and they carried through every process, upfront, truthful and affordable thank you to everyone that took their time with us and we came out with a reliable beautiful 2018 that we never even imagined we could afford! Thanks to everyone

The Service dept at Lumberton Kia did a great job for me....they got me in and out quickly, they were very polite and professional, very informative & helpful.....Great job!

The car salesman come out the door like a pack of vultures before you can exit your vehicle..

Had a great time with Magic aka Aldon Brite. He is the best hands down!!

I went in today with the thought of buying a Kia Sportage SX. I was presented with a very nice gentlemen named Alton. Let alone, you would think someone would ask want to get to know u a bit, maybe show u a few cars, but as soon as I walked in and was sat at the table, I never left that table as it all became about my credit score, me as a number. I went thru a horrific almost fatal car accident 4 years ago and credit buerau had missed posted some information. I was literally in shock that this man whom is a sales manager, didn t even attempt to make a call to these creditors with me, they simply shot me down. The best part is, I have been a member of USAA for 27 years. They thought odd that they were offering me 12% interest with actual underwriting not to mention that the SUV I was looking at was $29500 online but $40000 in house.

It s sad that people in a community that doesn t have my income, savings to put down, my payment record, or stature, would fault me like that. Especially not doing research to realize information was correct.

Well I got my 3% financing thru USAA on another dealership for the same car for 12,000 less.
Made some reports. Guess certain dealerships might want to watch themselves.

JB and Robert were very helpful helping me pick out a car that fit my budget and even helped me with insurance. They had great attitudes and were more than willing to help and answer all questions! Very quick service as well but I did not feel rushed.

After a month of searching for a vehicle, I went to Lumberton Kia and sat down with Ben and was so pleased with everything! We had a minor miscommunication, which i thought meant I was np longer going to be approved, but Ben, Eric and I believe it was John, worked so very hard to get me out of the door in the car I wanted, and they did! Ben was also so very helpful in a lot of ways! I was there alone with my 1 year old, and he took a lot of stress off of me at times by keeping an eye on my son while I made a call or was signing papers. Everyone was so friendly, and polite as well as helpful!! I will definitely be recommending others to go as wel!!

Very friendly , clean place and the courtesy was awesome. They have alot of great cars, SUV, truckd to choose from .Alsov Great prices too .It was a very great experience doing business with them .Yes we did make a purchase and are very happy with the outcome . We would recommend Kia in Lumberton, N.C. to anyone in need of a vechile .

Wonderful company. Very professional and courteous. I had a wonderful experience buying a car from Lumberton Kia and now am really pleased with the service department. I have even started to bring my non-Kia vehicles to get serviced there since they are that good. I m so happy that this business will move to an even easier location right on I-95! Thank you Lumberton Kia for a job well done.

Lumberton Kia is great. Their salesmen go above and beyond for their customers. I just love my new Kia Soul. Keep up the good work team. You all are the best!!!!

My experience is always awesome the staff are friendly and they work with you

Seems to be getting slower and slower every time I go. My appointment was 11:30 I got there before 11:30 and did not get out till 1:20. Also they usually wash my car but not this time. They did walk me to my car though which was nice.

This is the second time I've purchased a car from them the sales person and the team were awesome got me financed in no time I look forward to doing business with them again and I would definitely recommend anyone to go there

Absolutely amazing experience. Customer service was far better than expected, Hector was very helpful and patient. The customer representives were kind enough to share their lunch with us customers and the financial agent was very knowledgeable which aided in a swift check out process. Wonderful time spent and would most certainly recommend it to anyone who's looking for a fair and honest deal for a new affordable car. God bless them and their establishment.

Mitch and Jared in the service center are the best!! Bought my car here then moved to Fayetteville so I went to Fayetteville Kia for my maintenance but they were horrible! Even if you don t live in Lumeberton, trust me it s worth the drive. These guys will definitely take great care of you!! Thanks again guys!!!

Aldon Brite was the greatest Sales Consultant! Got the best deal on a car with no hassle. He's upront and honest and answer any questions you may have. Awesome experience!!

Have bought two vehicles here. Was told by two different customers the deal they got here was better than Fayetteville KIA. I haven't had a lot of issues but you do have to pay attention to what your paying for. Would of been nice to have a follow up phone call asking if I at least have any questions.
Update: Things have changed at KIA. Just bought my second used vehicle and it was painless with Josh.
Upgrade in the service department as well. Jorge's efforts have paid off.

The Service Department are great guys and they go beyond to make sure the customer is satisfied.

I wouldn t recommend this place as we know customer service is key... I was trying to get answers before I wasted my time to drive there and it was like getting put thru the ringer

Excellence to work with! Happy with the deal they gave us!!

Love the new Kia dealership. Awesome service department!! Thanks Charles for honesty about my car and your great customer service!!

I am extremely happy with the service I received. My salesperson took the time to explain each and every feature on my Kia Seltos. He was patient, courteous and even paired my phone via Bluetooth. If anyone is looking to purchase a car, make your way down to Lumberton Kia, the friendliest dealership in town.

It was great. Salesman was outstanding and everyone was friendly. I highly recommend anyone to go there.

Our sales person Ben was so helpful and knowledgeable about the car that we purchased he answered all our questions and got us the best price on my new car I am totally in love with my new car

JW! Amazing service! Got me a great deal for my first car! Amazing service!!! Thanks Lumberton Kia.

Hector my salesman went above and beyond to make myself and spouse to feel warm and fuzzy. Great experience

Everytime I enter this Kia place none of the sales reps have any customer service skills.(whether its for me or if I'm with someone else). if u want a salespersons who is going to go all out DO NOT go to Lumberton Kia!!

Worst car buying experience ever. In addition to the usual car dealership BS, these are also some of the slowest, least intelligent, most unprofessional sales people I have ever encountered. Don't expect them to reply to an email - it won't happen. They have an F rating with the BBB for a reason. Their motto is "We Make It Happen". As far as I can tell, all they make happen is your money going into their pockets. After that, you are officially on your own. I would never make the mistake of spending my money there again.

Thank you Dean for helping me find the right car! You got us in and out really quickly. We ve never done this before and I felt like we would be in there so much longer. And thank you for assuring us that the problem with my vehicle will be fixed. Also, Thank you to all the staff that helped us in today s process of buying my new 2019 Kia Rio.

I can t say we had a very good experience here. They offered me a second fob for the two year old car we purchased and when I was on the way to get it (1.30 hours one way) they called and cancelled half way there. They rescheduled and we waited another week. When we got to the dealership the locksmith had ordered the wrong fob and after waiting over three hours they finally told us. We were very unhappy as they should have told us as soon as they knew instead of making us wait. Once again they rescheduled and we returned the third time to get the fob. The locksmith had no idea how to program it and once again we waited for hours. Finally I demanded to know what was happening! Locksmith had left with the fob and we had been waiting over three hours. We had to personally go find the locksmith to get the fob and drive to another dealership and get the fob programmed. Omg. They finally admitted they were looking for an entirely different car. What a cluster!!!

Mr. Ortiz was an excellent salesperson. He helped get a great deal and I love my new Sportage!!!

This is my second experience at Lumberton KIA . Process was easy and didn t feel pressured into a vehicle. My salesman was Will. Completely awesome both times. I actually requested him when my sister went to buy a car, unfortunately she ended up with a different salesman but experience was still pleasant. Five stars in my book!!

My Husband Aldon goes above and beyond to get his customers riding!

lovely place! wonderful worker's,I really recommended

Ask for Dean.... My man, thanks for your hard work getting the job done!!

I admit when I came here to Lumberton Kia today, I did not expect to leave with a vehicle. William Baker was my Sales Rep and he went out of my way to make my experience a great one. He is very personable, knowledgeable and honest. Of all my car buying experiences thru the years..this was totally the BEST! I will definitely refer my friends and family.